We had purchased from CAS previously and had a great experience so when we needed another appliance CAS was our obvious choice. They did not let us down and made this purchase experience just as great... Leggi di più
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I have a very busy schedule and it is difficult for me to take time out of my day to look at machines. I was able to do some research online and made my decision from what I could find. Angela Galbrai... Leggi di più
L'azienda ha risposto
We were prepared for a 3 week wait for our freezer. Brandon called back within a few days to tell us a delivery had arrived and we got the freezer within a week. We also liked the ability to track our... Leggi di più
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Easy online ordering, great prices. Delivery was next day and on time, they also took old appliance away. This is second time using them and will do again in future.
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Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Hamilton / Stoney Creek
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
442 Millen Rd., Unit 3, L8E6H2, Hamilton, ON, Canada
- 9055251111
4,6
Eccellente
3K recensioni
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Risposta di Canadian Appliance Source - Hamilton / Stoney Creek
Hi Frank,
We're happy the order and delivery process was smooth and easy for you. Thank you for your positive feedback; we appreciate your business!
CAS
Customer service was great
Customer service was great. Price is always important and CAS was in line with all other vendors, delivery 2 days later was a bonus. The delivery guys were professional and did a great job.
14 marzo 2026
Risposta di Canadian Appliance Source - Hamilton / Stoney Creek
Hi Randy,
Thank you for your wonderful feedback! We’re glad to hear that our customer service met your expectations, that our pricing was competitive, and that the fast delivery was a bonus. It’s great to know our delivery team made a positive impression as well.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them too!
CAS
Natasha was great
Natasha was great . She has helped us pick out appliances for two properties. Thanks again.
28 febbraio 2026
Risposta di Canadian Appliance Source - Hamilton / Stoney Creek
Hi Erin & Nathan,
Thank you for your kind words! We’re thrilled to hear that Natasha was able to help you select appliances for both properties and made the process smooth and enjoyable.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Called
Called, Talked to Ash, dropped in , paid, delvered as promise and it works.
Tx c u again.
14 marzo 2026
Risposta di Canadian Appliance Source - Hamilton / Stoney Creek
Hi Ivan,
Thank you for your great review! We’re glad to hear that Ash made the process smooth from start to finish, and that your delivery arrived as promised and is working perfectly.
We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
The delivery people were pleasant but…
The delivery people were pleasant but had absolutely no knowledge of how to level a washer or dryer——-every delivery person should be properly trained before they are sent out to the job—-hope this gets addressed——thanks
6 marzo 2026
Elizabeth helped guide me every step of the way
Elizabeth, our client service representative was wonderful. She was very knowledgeable and helpful in every way. Everything was seamless from beginning to end. The gentleman who delivered our order were wonderful as well. Can't thank everyone enough and we will definitely order from CAS again. Thank you!
Holly Jensen
6 marzo 2026
Risposta di Canadian Appliance Source - Hamilton / Stoney Creek
Hi Holly,
Thank you so much for your fantastic review! We’re thrilled to hear that Elizabeth provided knowledgeable and helpful support, making your entire experience seamless. It’s also wonderful to know our delivery team made a positive impression.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Great service
6 marzo 2026
Risposta di Canadian Appliance Source - Hamilton / Stoney Creek
Hi Youseff,
Thank you for your feedback! We’re glad to hear you received great service.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
I had a good experience on the phone with Arwyn Bheekhoo. I found him to be very knowledgeable, professional and nice to talk with.
I had a good experience
17 marzo 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Hamilton / Stoney Creek
Hi,
Thank you for your kind feedback! We’re delighted to hear that Arwyn Bheekhoo provided knowledgeable, professional, and pleasant support over the phone.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
On time delivery
On time delivery - appliances all hooked up and pleasant delivery staff It was a pleasure to deal with Scott who knew the products and was extremely helpful
Thank you
10 marzo 2026
Excellent service
Sales person was very knowledgeable and helpful. She went out of her way to help.
12 marzo 2026
Risposta di Canadian Appliance Source - Hamilton / Stoney Creek
Hi Linda,
Thank you for choosing CAS — we truly appreciate your business. It’s wonderful to hear that your salesperson was so knowledgeable and went the extra mile to help. We’re grateful for the chance to serve you and look forward to assisting you again in the future. If your family or friends are looking for appliances, we’d be honoured if you recommended us. Your support means a lot.
CAS
Brandon was great
Brandon was great. Answered my questions before I asked them. Delivery was great.
5 marzo 2026
Risposta di Canadian Appliance Source - Hamilton / Stoney Creek
Hi Jeanne,
Thank you for sharing your experience! We’re delighted to hear that Brandon anticipated your questions and provided such helpful guidance, and that your delivery went smoothly. We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be thrilled to welcome them as well!
CAS
microwave replacement
Brandon Rose was great in helping me find the right replacement for the microwave and in easing all of my worries about using a counter top microwave as a wall unit.
Derek Cameron helped me to find just the perfect tech for the installation.
Thank you guys!
4 marzo 2026
Risposta di Canadian Appliance Source - Hamilton / Stoney Creek
Hi Silvana,
Thank you for choosing CAS — we truly appreciate your business. We’re thrilled to hear that Brandon was able to help you find the perfect microwave replacement and put your mind at ease, and that Derek matched you with the right technician for the job. We’re grateful for the opportunity to serve you and would be happy to help again anytime. If your family or friends need appliances or installation support, we’d love for you to send them our way. Your support means a lot to us.
CAS
The delivery people were rude
The delivery people were rude. They entered with wet shoes. It was raining out they did not have booties to cover their shoes. One of the men asked 5 times for bottled water or bottled juice almost as soon as he entered. I explained 5 times it was not my home I was only there to let them in it was my son's residence. I explained my son didn't have bottled water nor does he drink juice. They expressed their annoyance saying that they would have to buy water. I repeated that I was sorry but offered tap water which they refused. I was not comfortable in their presence and didn't like the way they kept asking when I clearly had answered. I just wanted them out. They left foam on the floor broken into pieces the man who wanted the water told the other man "leave it" so I had to vacuum it up. They called my son and told him to give a good review even though he wasn't there for the delivery. I wrote the Sales person with this complaint as I was thinking of buying a fridge but do not want these two men coming to my home.
4 marzo 2026
Risposta di Canadian Appliance Source - Hamilton / Stoney Creek
Dear Audrey O'Sullivan,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the delivery team. The behavior you described is not the level of professionalism or courtesy we expect from our representatives.
We sincerely apologize for the discomfort caused during the delivery, as well as for the lack of care shown in your home. Your concerns are being taken seriously and will be shared with the appropriate team for review.
We appreciate you bringing this matter to our attention and regret the negative impression this experience left.
Sincerely,
CAS
this was my first time using this place…
this was my first time using this place to buy an appliance and I was very pleased with the whole process. My sales lady Kelly was very nice, patient and extremely helpful and honest - she did not try to upsell me at all. I told her what I wanted and she found it for me. Delivery was within 2 days of my purchase and the delivery process was just as excellent as the purchase
4 marzo 2026
Risposta di Canadian Appliance Source - Hamilton / Stoney Creek
Hi Tracey,
Thank you for sharing your experience! We’re thrilled that your first visit with CAS was a positive one and that Kelly provided such patient, helpful, and honest service. It’s wonderful to hear that your delivery was quick and seamless as well. We truly appreciate your business and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
Terrific experience and service
Terrific experience and service. Always purchase our kitchen and washer and dryer products from Scott.
10 marzo 2026
Risposta di Canadian Appliance Source - Hamilton / Stoney Creek
Hi Richard,
Thank you for choosing CAS — we truly appreciate your continued business. It’s wonderful to hear that you’ve consistently had a terrific experience with Scott and that he’s earned your trust for all your kitchen and laundry appliances. We look forward to helping you again whenever you need us, and we’d be grateful if you shared your experience with family and friends. Your support means a great deal to our team.
CAS
Excellent customer service and very…
Excellent customer service and very satisfied with my product purchases.
5 marzo 2026
Risposta di Canadian Appliance Source - Hamilton / Stoney Creek
Hi Jean,
Thank you for sharing your feedback! We’re delighted to hear that you received excellent customer service and are very satisfied with your purchases. We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be thrilled to welcome them as well!
CAS
Natasha Mrkovich superb customer service …
Natasha Mrkovich has superb customer service, product knowledge par excellence, impeccable professionalism and excellent advice and suggestions. Will refer her to anyone in a heartbreak. She’s just humble and smart. Great person to work with
2 marzo 2026
Risposta di Canadian Appliance Source - Hamilton / Stoney Creek
Hi Jackie & Hector,
Thank you for choosing CAS — we truly appreciate your business. We’re delighted to hear that Natasha provided such exceptional service, from her product knowledge to her professionalism and thoughtful recommendations. It’s wonderful to know she made such a positive impression. We look forward to helping you again in the future, and we’d be grateful if you shared your experience with family and friends. Your support means a great deal to us.
CAS
I would like to give special mention to…
I would like to give special mention to Brandon Rose whose knowledge and professionalism made our purchase of a GE Monogram stovetop as well as an LG washer & dryer prompt and hassle free. He helped us make our selections quickly and easily — we would highly recommend.
30 gennaio 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Hamilton / Stoney Creek
Hi,
Thank you for sharing your experience! We’re thrilled that Brandon Rose’s knowledge and professionalism made your purchase of the GE Monogram stovetop and LG washer & dryer smooth and hassle-free. It’s wonderful to hear that he helped you make your selections quickly and easily. We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
Risposta di Canadian Appliance Source - Hamilton / Stoney Creek
Hi Darrell,
Thank you for your feedback! We're delighted to hear that you had an excellent experience, from our service to the on-time delivery.
We truly appreciate your business with Canadian Appliance Source and look forward to assisting you again in the future. Please feel free to share your experience with family and friends who may be looking for appliances!
CAS
Thanks for having what I needed
Thanks for having what I needed, delivering it quickly, and great staff to help it all happen. No dishes in the sink--they are getting washed in the new dishwasher!
8 marzo 2026
Risposta di Canadian Appliance Source - Hamilton / Stoney Creek
Hi Douglas,
Thank you for your wonderful review! We're so glad we could provide the appliance you needed, along with fast delivery and helpful service from our team. It’s great to hear your new dishwasher is already making life easier!
We truly appreciate your business with Canadian Appliance Source and look forward to serving you again in the future. Please feel free to recommend us to family and friends who may be in the market for appliances!
CAS
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