Canadian Affair Recensioni 

Been booking a Car hire with Canadian affair 5 years now and had an excellent experience.
They only offer fully inclusive which is stated via there website via AVIS

However if they go via Hertz it is not fully inclusive just inclusive .
What is the difference
With Avis you have no excess to pay so you depeosit when picking the car up is like $50

With hertz however its a $300 deposit and a $500 excess hold in-case of any accidents or damage to the car.

Well this is not what canadian affair advertises so I cancelled that and just asked them to rebook with Avis .
As usual fast service and helped swiftly with my quiries.

Customer service was top notch. Avis doing what i expected from all car rentals, tried to charge extra for 2nd driver and then for 1/8 tank after refilling and driving just 11km. Canadian affair was always quick to reply to emails and sorted both issues. I will recommend as price was good too.

I pre-paid Canadian Affair £962 for a car rental as part of a family road-trip holiday in Canada, believing we were in safe hands with a company that describes itself as the “Canada Travel Experts”.

Unfortunately, our experience was anything but reassuring.

When we arrived at the Avis desk at Vancouver Airport, I presented the valid credit card required for the booking. I was then asked to insert the card and enter the PIN. I could not recall the PIN, having used contactless payments almost exclusively for years.

The important point is that Canadian Affair had not made it clear to me before booking that knowing and entering the credit card PIN could be an essential condition of collecting the vehicle, or that failure to do so could result in us losing the entire prepaid rental cost.

Avis therefore refused to release the car, leaving us at Vancouver Airport without the vehicle we needed for our road trip.

Fortunately, Alamo came to our rescue. Their staff were extremely helpful, accepted an alternative payment method and provided us with a vehicle, effectively saving our holiday.

Canadian Affair's website states:

“Choosing a rental car from trusted providers like Avis ensures you’ll enjoy a smooth and reliable experience from the moment you land.”

That certainly wasn't our experience.

What has disappointed me even more is Canadian Affair's response afterwards. Despite the fact that we received no vehicle and no rental service from Avis, Canadian Affair has told me that they intend to retain the full £962 we paid in advance.

Their justification is that Avis may require PIN verification when taking the security deposit. My concern is simple: if knowing the PIN was sufficiently important that failure to enter it could result in the car being refused and the entire £962 being forfeited, why wasn't that made clear to us before we booked?

I have now raised the matter formally and am seeking a refund.

AVOID AT ALL COST. Booked a rental car with them. They decided they didn’t want to honour the booking as it’s a ‘request’. Now holding on to my money for 3 more business days. And the biggest disgrace they are still offering the rental ‘deal’ they are refusing to honour as the market has moved against the. Terrible terrible service. A one sided ‘booking’ - I commit they do not. HARD AVOID.

Great price. Put in amendments to quote yo suit us.
Made sure we knew about passport visa etc details.

So very knowledgeable about all this Canada. Allowed me to use credit we still had with them from Covid times. Everything was spot on...including the trip itself. Will definitely return to Canada at some point and will head to Canadian Affair first!

Extremely poor service. We booked a hire and a hotel for our upcoming stay in Canada. 3 days after booking received an email saying the hire cars were fully booked. Then 2 days later another email saying the hotel was fully booked. Both times full payments were taken from our account even though they knew there wasn’t anything available.

This is unacceptable. Both the hire cars and hotels are still showing as available for our dates meaning other customers are potentially going to fall foul to this.

After seeing good reviews online I am very disappointed by the service I have received and advise people to look elsewhere for there holidays.

Staff helpful

Was due to pick up a car this weekend. I have just received an email saying there is no car available!! Ridiculous that their systems don’t check this when booking! So if you’re looking to hire a car don’t use these guys! And then they don’t answer emails when you ask further questions or if there are any other options to help you!

We booked our holiday July 25 with our travel agent for May 26 ,two weeks before we depart my travel agent phoned to say our seats had been changed because I hadn't been allocated a seat but my husband had I been dropped of the system, this error had been picked up by my travel agent not CA,our seats were no longer available they moved us to seats toilets either side, galley jn front ,return flight seats not together,I managed to change seat going out my daughter eventually changed seats 2 days prior to departure to being seated together by the window our original seats.
A lady called Melissa phoned me to insure me there would be no more errors and she herself would phone every Hotel before we arrived to make sure all was good ,that she didn't do some of the Hotels were poor and when we arrived in Banff we had to be dropped few streets away and walk with our cases because they had all the road up outside, I would never use CA again or recommend them

Very helpful and professional service provided

Amazing service from Daniel, we have a wonderful holiday to look forward too. Great options of hotels, excursions, and flights. Experienced advice and recommendations.

Canadian affair were recommended to us by a friend who has booked through them 4 or 5 times and it’s plain to see why they are highly recommended. I’ve spoken to 3 staff members in the process of booking our trip for July 2027 and each one has been very knowledgable and helpful, guiding us through arranging our trip. As we’ve never been to Canada before, they could offer advice on many different aspects and we have booked one of their fly drive holidays, which they have tweaked to suit our requirements. We’ve not done the trip yet but so far we can’t fault the booking process and it’s reassuring speaking to staff who have visited Canada, know the areas and can advise you well.

Just booked a holiday for 2027 and was really pleased with how Gary our Travel consultant suggested places to stay and visit with expert knowledge. We relied on his expertise to build our dream holiday. Can't wait to go now

Booked a trip this autumn.

Really looking forward to the holiday in September.
Initially I spoke and emailed Kasey and then completed the booking with Mark.
Both were professional yet friendly and efficient.
Mark especially made sure every detail was covered and was great fun to talk to.
They had access to good flights and pricing and even booked our seats.
They found good hotels, trips and car hire. Both had local knowledge which was helpful and reassuring. They offered suggestions and checked finer details and followed up queries promptly.

The pdf itinerary looks complete and straightforward.

Would really recommend Canadian Affair for their friendly service and good value.

Excellent company to deal with. Very knowledgable and all queries dealt with promptly.

Apart from a long wait everyrhibg asked for was gotten

I recently booked my flight to Toronto through Canadian Affair, (which I usually do).
On this occasion I did have some questions to pose before confirming my booking. I spoke with Mark who was most helpful, no pressure was put on me during the booking procedure and I have the utmost confidence in dealing with Canadian Affair each time I visit my family in Canada.
On this occasion I would give Mark 110% in the way he helped me.

Outstanding service and help to create our perfect holiday.

I have used Canadian Affair for over 20 years and have not had any problems. I have always been happy with the service and products. This year, though, I was overcharged by one of the suppliers. Canadian Affair's customer service department raised the issue and a full refund was obtained within days. A follow up call was made by them to check that the matter was resolved. Really excellent service. I will definitely use Canadian Affair again!