camperbug.co.uk Recensioni 

93
TrustScore 3.5 su 5

3,4

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Booked and paid a deposit for a campsite through Camperbug before reading the poor reviews. I contacted the campsite direct to confirm they booking but they told me they don't take bookings through Ca... Leggi di più

Valutata 5 stelle su 5

We absolutely loved our time using Vinnie on the North Coast 500. The van came with everything as described with some added surprises we were celebrating our honeymoon we got a bottle of Prosecco, alo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I don't always write reviews but we had such a fun hliday, I feel I should. We hired a van from Camperbug, it was easy to drive and economical. Travelled across to France and spent a glorious week cam... Leggi di più

Valutata 1 stelle su 5

Completely unusable site - the owner must decide whether to commit to the booking without being able to gather or share the information required to meet the needs of the UK's main SDH insurer. Going a... Leggi di più

Dettagli dell'azienda

  1. Agenzia viaggi

Scritti dall'azienda

Cool Campervan Hire


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

93 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,4

Tutte le recensioni

(93)

4 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Can someone please contact me I am an…

Can someone please contact me I am an owner with several bookings I need to cancel as my vans have been stolen I have tried every other avenue I can whilst I don’t want to give a bad review I don’t know how else to get a response

12 marzo 2024
Non scritta su invito
Valutata 4 stelle su 5

Ok but not great communication

We hire out our Campervan on this site and usually all is good but trying to get anyone to answer help messages on the site or by email is ridiculous! Also no phone number to call to chase up when no response!!!!

18 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Contacted a few owners

Contacted a few owners, sent messages, most owners replied and then we made a booking for June. Owner is very helpful with our questions. Simples.

12 gennaio 2024
Non scritta su invito
Valutata 2 stelle su 5

Lack of information

Researching information for a future hire, and could not find an email to reach out to camperbug listed anywhere on the public website. How on earth are we meant to ask questions?
For example, the link to the privacy policy is listed as /privacy
however, public are unable to read this as it's behind a login wall. Even with a login for Camperbug, I am unable to reach it.
Is the lack of detail on purpose?
I read another review below, where camperbug invited them to contact via email - good luck finding one!

26 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

2nd time i have had to review this…

2nd time i have had to review this disgrace !
Despite requesting my site be removed i am still getting people trying to book who are NON MEMBERS which on explaing they need to be a club member i get abuse !
the listing is out of date and totally in accurate !
do not use this company as you will be very disappointed

13 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Refusing to re-pay deposit despite the fault being them

Rental fell through and Camperbug gone silent regarding repaying our deposit. Avoid and go to a reputable company.

17 agosto 2023
Non scritta su invito
Logo di camperbug.co.uk

Risposta di camperbug.co.uk

Hi Susan, thanks for your second review. We apologised that the owner cancelled your booking. We were in talks with them to return the small deposit paid to Camperbug. Contrary to how our page looks on this site (where we do not solicit feedbacks) we are a reputable company and have been in operation for 12 years. Apologies that the owner cancelled your booking and we will endeavour to rectify the situation.

Valutata 1 stelle su 5

The motor home I hired was very out…

The motor home I hired was very out dated, part of fly screen fell off in owners hand as he was showing us around, we had to wait about 20 minutes while he attempted to screw it back on, but it soon fell off 5 mins after we drove off.
So not able to use fly screen/ window which the hinge came off as well. All our food £30 worth that was in fridge had to be thrown away as the fridge did not work, on phoning owner his comment yes doesn’t surprise me that it’s not working! The toilet wasn’t in good working order, shower was a waste of time. Owner kept saying make sure you don’t break anything! We was too scared to use anything as fly screens, windows so flimsy, so had to put up with being extremely hot in van as couldn’t use windows. It wasn’t cheap to hire, on telling owner loss of food and he knew fridge wasn’t up to standard he didn’t offer compensation.

31 luglio 2023
Non scritta su invito
Logo di camperbug.co.uk

Risposta di camperbug.co.uk

Hi Julie, we are sorry for your experience. If you are able to send us an email stating who the owner is and when you booked we can investigate. Camperbug has hundreds of experienced owners, who love their campers and motorhomes and we are surprised to read this.

Valutata 1 stelle su 5

Damhead caravan site edinburgh

Damhead caravan site edinburgh, Eh107EA this site is permanantly closed after my father the owner passed away... please remove from site

18 luglio 2023
Non scritta su invito
Logo di camperbug.co.uk

Risposta di camperbug.co.uk

Dear Alasdair, we are extremely sorry for your loss. This is a listing in our campsite directory like Yellow Pages. We have no intention of causing you further upset and will remove your listing. Please note that this is our first contact with you. If required please feel free to contact us on info@camperbug.co.uk

Valutata 1 stelle su 5

Listing campsites without consent

Listed my campsite without my knowledge, Plenty of mistakes in the listing. Photos that do not belong to them . Inaccurate booking system, I have asked to have it taken down. Waiting to see if this happens.

Updated based on response; We were never asked, our Campsite was listed without consent. "Our refusal" was based on us asking to remove an incurrate listing.

2 luglio 2023
Non scritta su invito
Logo di camperbug.co.uk

Risposta di camperbug.co.uk

Hi there and thanks for your review - there is no way for users to book your campsite. We created a rather beautiful campsite directory listing thousands of campsites around the UK. We offered to work with you to correct inaccuracies but you refused. We're happy to remove you if that is what you wish.

Valutata 1 stelle su 5

inaccurate listings and dishonest staff

they randomly created a listing for my campsite with inaccurate information whilst using copyrighted photos without my consent. then refused to take the listing down when requested to do so.
And in response to the reply. Wrong new inn camping genius. You have used images that I created, not stock photos as you claim, your listing breaches copy right laws and so is illegal.
Look at your reviews!!!!!! Why would any business want to be associated with you????
I have instructed a legal representative and you will be hearing from them shortly.
Atapattu Buddhika (director)
camperbug ltd
7 Bankside
The Watermark
Gateshead
NE11 9SY
For anyone else that wants to start the ball rolling with a cease and desist letter.

29 giugno 2023
Non scritta su invito
Logo di camperbug.co.uk

Risposta di camperbug.co.uk

Hi Leigh, thanks for your review. When we listed 'New Inn Camping in Corben' we used open commons images. The images of the campsite were not copyrighted ones. We listed the campsite in our directory legally as it is a business.

1000s of campsites are listed, we are not crooks and are unsure how people would be taking a gamble by looking at your listing but understand that you are violently opposed to your business being found online.

We asked to work with you Leigh, to accurately portray your business (for free) but you were really rather nasty to be honest.

We took down your listing immediately upon request.

Valutata 1 stelle su 5

FALSE ADVERTISING

Emailed me regards my caravan site . On investigation it is filled with inaccuracies and total crap !
Was not even approached about them using photographs nor asked if i wanted to be advertised (WE DO NOT)
We are members only and not 1 mention of this . Dont have families yet this camperbug have advertised us as such
Have requested to be remived before we approach legal . A disgrace

28 giugno 2023
Non scritta su invito

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