Caffyns Recensioni 

I have recently picked up a year old used XC60 Volvo only to find out I do not qualify for your latest offer of £199 for two services. I am very annoyed because the dealership said my finance was agreed on 30th August and the offer started on 1st September. I did not pick the car up until 11th September, plus I spent all day in the dealership due to the fact that Volvo finance system was down and everything had to be done manually. How can Volvo say that everything was sorted on the 30th if on the 11th September I had to wait 6 hours in the dealership before I could sign the documents and drive the car home. Caffyns Volvo knew this deal was set to start on the 1st September so why did they not advise me to wait 2days before I completed the deal, obviously August sales figures are more important than customer satisfaction.

If you are a Motability customer, AVOID CAFFYNS VOLVO at Eastbourne.

Where do I begin? From apathy at best from Volvo.UK during the purchase process, to truly appalling service attitude.

Firstly, Volvo were MONTHS behind the delivery date. It started well….the car went down the production line in Ghent within days of the order being accepted, but then, like the morning mist, it simply evaporated.

Volvo claimed they “Didn’t know where the car was.” In these days of computer tracking, they actually expected me to believe they had lost an entire XC40.

Then, eventually, they found it at Zeebrugge docks, but had no idea when it would be shipped. No idea, and no urgency either. Weeks passed and evetunally i was told that Volvo U.K had “…assigned a manager” to expedite the case. I never heard from him/her. In the end, I offered to take the ferry myself and collect it. But no…cant do that. “No” is a word you will hear a lot from Volvo.

Eventually, the car arrived at the dealership…damaged. A small dent in the passenger front door. But wait.. “Volvo won’t authorise the repair.” Why not? Oh, no reason given. It doesn’t take a genius to work out that Volvo wanted to find out where and by whom the damage was caused. Me, the customer? Well, I can just wait.

Oh, no apology, of course. Not even when I raised a formal complaint with Volvo. They offered to raise a complaint with Motability….as if in some way it was their fault.

I asked if there were any other XC40s in the country? Answer - no. (See? ‘No’ again)

I offered to accept the vehicle as is dent and all, and would sign a disclaimer to that effect. Answer? You guessed it. “No.”

Now, during this time, the advance payment had dropped by £1000. Good news, right? Not a bit of it. “Oh no. (Again) You have to pay the original £2500 advance payment.

By now I’d had enough and a previous Motability dealership was after my business. Motability said I could cancel the order, so I did. The salesman said “That might be Motability rules…it’s not ours.” The suggestion being they could sue me. I laughed in their face. “Sue me? For NOT supplying a car? Bring it on!”

As I drove home, the phone rang. Suddenly, and out of nowhere, there were THREE XC40s available for me immediately. (Well, within a week.) “Pick a colour.” they said. So I did. And then there weren’t three at all. Two of the three had mysteriously sold in the 20 minutes it took me to drive back to the dealership.

So, I ended up with a car I hadn’t ordered, in a colour I didn’t want.

Oh how I wish it ended there.

The vehicle steadfastly refused to accept an Over-The-Air update. Also it was intermittent with regard to finding wireless networks and hotspots. So I booked it in for a collection and service on Monday 8th Sept 2025. While waiting, I threw my scanner on the car just to see what, if anything else, might be hiding. Two fault codes appeared. One in the ABS module, and one in the SRS system so I printed out the report and sent it in with the car.

Apparently, these faults cannot be investigated as Volvo insist on onlyVolvo spares and accessories being fitted.

Said accessories are a professionally supplied and fitted towbar and an amateur radio. I could have had a Volvo towbar…at £1500, or a Eurotow one at £450. No contest really.

But “Volvo insist…?” is also a phrase you will hear a great deal. Such is the arrogance of this manufacturer.

So I waited for my car’s return. It didn’t happen. Instead, I got an email at 18:00 telling me to phone them (they know I am profoundly deaf) at 08:00 the following day to pay the delivery fee after which the car would be returned “…at some point.

So the two medical appointments that morning had to be cancelled.

OPINION: No manufacturer or dealership is capable of this level of incompetence and still remain in business. I firmly believe that, while being a Motability marque and dealership looks good in the PR flyers, the last thing they want is Motability customers. Neither Volvo nor the dealership earn a lot from us - they get a ‘handling fee’ unless we reach for the accessories list. Certainly I shall never deal with Caffyns or Volvo again, and I would advise anyone else not to touch them with a barge pole. I firmly believe that if I had wandered in there as a cash buyer for a fully-loaded XC90 or the like, this saga would never have happened. So, no more Volvos or Caffyns for me.

I suspect this will suit both me and the dealership.

PS, in case you’re wondering, no, Motability don’t want to know either. If a customer has a problem with a dealer, or any partner organisation such as RAC Motability, KwikFit or Autoglass, Motability refer you to the company concerned….who refer you to Motability, who refer you to…..well, you get the idea

Thank you Sam for a wonderful sales experience. Helpful. Engaging and committed to finding is the right deal. A credit to eastbourne Caffyns. Sincerely recommend.

Terrible sales & customer service, have no idea how car works or even understand manics of car, my car had several faults but was told basically 'its the nature of the car being a EV' what lot of tripe, basically ignored scoffed at, gave up got rid of Skoda Enyaq 85 only after 7 weeks due to be to hazardous to drive and shoddy suspension parts used with drums brakes on car that weighs over 2.3tons! so bad handling thrown in.
Avoid this dealership & with Skoda head office refuse to pay my deposit back which was charitable donation, shame on you Skoda, your EV are a pile junk.

Will never return back to this company. Especially the TUNBRIDGE WELLS BRANCH.

Not only have we had multiple issues with the car we bought, since having its service, the team broke our wing mirror and are point blank refusing to fix it. Now are ignoring all calls, emails from us. AVOID THEM

The sales executive (Daniel) who we dealt with was very professional, informative and extremely helpful. He answered any questions we had and gave lots of information about the car we were interested in, (which we consequently bought) .
The whole experience of Caffyns was professional and welcoming. I would 100% recommend them!

Efficient service, nice & friendly people to deal with.

Extremely
Pleasant and un pushy sales staff , let me browse and happy to answer my numerous questions . Explained everything and extremely
Helpful

I had a sales person named James. He was absolutely fantastic, was very patient with me during the purchasing procedure, and the test drive.
He made me aware of every little detail and he made perfect sense while talking to me; being autistic, this made the process of purchasing my new vehicle far nicer!
The aftercare was also fantastic, I had an issue with the battery in the car, and they replaced it for free without any fuss.

Joshua was brilliant, very happy with our new car

I am new to the brand and Brighton Audi are the third dealership I have visited and by far the best in the area for after sales care.
I received text messages, emails and phone calls before during and after the visit. I spoke to Adam,Katie, Paul and Martin they were all very helpful and had good product knowledge.

Jacob understood my needs and went out of his way to find a suitable match. The process of changing cars was made vey easy.

I visited Caffyns to view and test drive the Cupra Tavascan and was looked after by Georgia. Her knowledge of the car was unbelievable, and I asked some difficult questions I didn’t expect to be answered easily. She was so easy to talk to and understood our needs. We’ve decided to purchase a Cupra and a big part of our decision was through visiting Caffyns. Georgia is an exemplary member of the team and you’ll be well looked after when you visit the showroom. Thank you!

First class service provided by true professionals

Very impressive after care and quick service, I didn't ask for my car to be cleaned they just did it ,a friend of mine has a Seat but they never wash her car, I said you should have got an Audi ...

If you thought labour was against disabled people, you haven’t been to Volvo in Worthing yet, absolutely diabolical service and clearly discriminate against disabled people, booked a Servicing and have always had a collection and drop back service free of charge, now they want £30!!

I’ve been with them with my XC 40 and now with my EC 40 for the servicing and MOT, in two years time I doubt very much if I would even order a mobility vehicle through them, used to go to Volvo Worthing near Shoreham absolutely great service and a pity it had to close, it’s a pity they’re not still open. They could train the staff at Goring by Sea which is greatly needed!!

It is always expensive but I am pleased that they collect my car (I live on the other side of Brighton) and deliver once done.
I have been using this dealership since 1998 and have bought all my new cars through them.