I am very happy with my VW T-Roc which I purchased from Bridgend Motors. Fantastic service

Greame was great, he was all over it. The process was made easy, the car is great.
Would use Bridgend again & would highly recommend to others.

Danny was a Nice guy ,answered any questions asked,no hassle ,no hard selling ,good variety of cars ,would recommend, would defo go back again ,very pleased with purchase .

Nice friendly staff car was perfect for our needs thank you

I was made very welcome and the salesman was very helpful,He explained everything I needed to know.From start to finish.Would not hesitate to use them again.

Great service and easy to deal with

Graeme at Bridgend went over and above to give us the best customer experience personally going to pick up the vehicle from another branch and bringing it closer for us to view.
Would 100% use Bridgend in the future

Buyer beware!

At the beginning of April I was car searching online for an automatic small car. Zuto the broker helped me on the search and we found a little corsa that looked perfect in the pictures. As I am a private carer I don’t get allot of time to do things. The car looked perfect for me so the purchase and finance went through. I was told at the time by the sales person that the car had still to go through a mot and service. I wasn’t in a hurry as I still had my old car. A few days later I got a call to say car was ready, I was delighted to go and pick up my new car. When I got to the sales dept, Darren the salesperson asked me to sign a few things before taking me to the car. He was busy talking me through the car when I was inside the car, he failed to tell me about the chips on the car and creases on the passenger door. I drove off and went straight to my daughters to show her the car and she pointed out the chips and creases. As I drove home the traction control light and back break light was showing faults. I called the garage as was told that they could fix the car to a satisfactory level where I was happy. I trusted them to do this but asked my finance company for advice and they said because I have agreed to have it repaired there is nothing they can do, unless the same fault happens again after being repaired. I got a call mid week to advise to bring the car in for repair. I told lisa my finance company told me not to drive the car, so a pick up truck was organised, I asked about a courtesy car to which I was advised that the courtesy cars are all pre booked. I told Lisa I needed a car for my job as vulnerable people rely on me on a daily basis. Lisa told me to leave it with her and she would try sort something out. Lisa called back 20 mins later to advise that she had a courtesy car and it would be a swap over the next day. My car was picked up the next morning nice and early for me to get to my elderly clients. Not even 24 hours later I get a call from Lisa to advise my car is ready. I said “ you can’t have fixed all the damage and paintwork in so short a time surely.” She replied “what paintwork” I messaged Darren and he sent a text saying the dents guy was booked in for Tuesday to see what he can do. I got a call from Lisa on the Tuesday afternoon to say my car was ready. I asked if the chips and creases were out the car and Lisa said as far as she is aware yes. I drove over to inspect my car only to look at the botch job that had been done, my car looks worse than when they started. And there is more scratches on the door than was there originally, I have pictures to prove it. I told Lisa strongly that I was not accepting the car back in that condition, to which she replied that I would have to speak to Darren, I called him right away and Stewart answered the call to tell me that Darren was off and I was to leave the car if I was not happy. I went back and told Lisa and she advised that the courtesy car had to be back as the damage was cosmetic, basically leaving a carer without a car to care for vulnerable people. I was not accepting this and took the courtesy car away. I got a text message from Darren the next morning saying I had to return the car and I had to take the complaint up with my finance company and their customer service department. I called my finance company and they told me there is nothing they can do as it’s cosmetic and I should take it up with Bridgend. I called zuto the broker and they called Bridgend only to be told they are not accepting the car back and the paint job is satisfactory. I can advise no paint was used on my car it has been sanded back and left. Pictures to prove this also, So I have been left with a car with damage and as for Bridgend customer service and garage, I will never use again and I would advise anyone to be very careful when purchasing anything from them. As far as I am concerned you do not treat customers like this. They are cowboys.

Very pleased with how everything went from start to finish. Gordon was very pleasant to deal with, relaxed, and no-pressure selling. The van was immaculate inside and out and everything was handled efficiently. No complaints waht-so-ever.

Great service from start to finish, staff were lovely and extremely helpful.

Staff were friendly, helpful and the whole experience was hassle free. I was kept informed at all times. As an older lady going to a car garage to buy a car can an be a little daunting, but I was made feel comfortable and felt listen too

From the moment we were met by Gerry he was extremely helpful. He explained everything as I hadlost my V5 for my vehicle that was uplifted by Copart. Bought my Peugeot 3008. after buying car we notice an oil leak on my drive, Nothing was a bother was asked to bring it in to be repaired to which did. Also went back a few days later and Gerry applied my personalised plates. Would recommend Bridgenf Motors to family and friends.

I had to return twice to have a loose shield fixed back in place minutes after buying my new car which flapped continuously when car was driven over 50 mph - Peter the salesman was visibly embarrassed having to return twice to the workshop to have it secured- my quick pick up of my car turned into a 5 hour nightmare - all aspects of a car being sold should be checked before client arrives to pick it up- if the same problem had happened a third time on leaving the showroom I would have cancelled the sale as I was so angry after having to stop within 5 miles of the showroom in the pouring rain twice in an area I had no knowledge of- luckily I used the sat nav to find my way back

Bought my first car here from Stuart who was straightforward , very informative and professional was easy buying experience and would highly recommend.

Gerry Gavin was very professional and courteous with demonstrationing the car and letting me test drive the car,without any pressure to buying it.

Staff friendly as I've purchased a cra from the garage before.

Great service and excellent customer support

Excellent care and service in every way. Highly recommended.

It pains me to write such a bad review as Bridgend are an excellent company that I have had business with successfully for many many years.
Having bought my latest car there were 3 basic faults found and after 5 return visits and many weeks later, all the issues have not been resolved.
My biggest disappointment comes from the last visit where the service manager kept my car for a week to ensure the continued low tyre pressure warnings had finally been fixed. It went in with a full tank of fuel and returned with 1/3 of a tank and 157 miles extra on the clock. So not only do I have to suffer weeks of not being able to use my new car, I also have to pay the fuel bill for someone else to drive it about.
I have messaged Bridgend several times now about this and they have still not answered, so I feel I have no other option but to put this bad review in

Dealt with Gerry throughout and felt he was very professional and helpful when I was looking for a car …