Brayleys Cars - Brayley Thurrock Used Car Centre Recensioni 

278
TrustScore 4.5 su 5

4,7

Orsett Road 72-86, RM17 5EL Grays, England, GB


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Valutata 5 stelle su 5

Amazing experience! I went in to order a mobility car, I didn’t have an appointment but they were very accommodating. We got all the details sorted and ordered the car. It couldn’t have been smoother.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This may seem a little repetitive if you're scrolling through all of the reviews, but.... Another shout out to Kevin, He's more consultative than his sales job title implies. Listens to your... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Having found the VW Polo our son had been searching for our enquiries began. From start to finish Kevin gave us fabulous customer service by email and over the phone. We can honestly say our entire... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Kevin's car-buying experience was the best by far! He had a very laid-back and sincere feeling, not at all like a pushy salesman. Without making me feel hurried or under pressure, he helped me find th... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Rivenditore di auto
  2. Officina di autoriparazioni
  3. Negozio di autoricambi usati
  4. Rivenditore di auto usate

Scritti dall'azienda

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Informazioni di contatto

  • Orsett Road 72-86, RM17 5EL, Grays, England, Regno Unito

  • 01375 375333

4,7

Eccellente

TrustScore 4.5 su 5

278 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 31% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,7

Tutte le recensioni

(278)

3133 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Used the online booking system. Waste of time

Used the online booking system yesterday to request a service date a month ahead. I got a immediate response that someone 'would be in contact with me shortly'
They have my mobile number and my email address all it needed was a one line response, all booked in
Still waiting

14 maggio 2025
Non scritta su invito
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you for your review. We will look into this and ask a member of the team to contact you. If you wish to make contact in the meantime, please email danielle.webb@brayleys.co.uk

Valutata 5 stelle su 5

Great service

As expected, great service from Brayleys. Serviced my car in just over 2 hours.

6 maggio 2025
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Abbie, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Valutata 5 stelle su 5

10/10

Just purchased a lovely car a few days ago from Brayley's Thurrock, Kevin & Danielle were wonderful. Everything was efficient, professional & friendly, and no question I asked was unanswered.
Fantastic customer service, I totally recommend.
10/10!

18 aprile 2025
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Hi JoJo, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valutata 5 stelle su 5

KEVIN SPERRIN 🩵

We purchased two cars from this dealership. The first one was for my friend, and throughout the entire process, Kevin was incredibly helpful. I was so impressed by the experience that, even though I had bought my own car just a few months earlier, I decided to trade it in and get a brand-new Mazda CX-60 from Kevin :)

Kevin is polite, honest, professional, and genuinely helpful. He always does what he says he will, and on time. He helped me avoid spending unnecessary money and made the whole process clear and smooth. You can trust him with your eyes closed—he understands exactly what you need and takes the time to explain everything, including the pros and cons of each option.

This was the sixth car purchase I’ve made in my entire life, so I’ve had some experience buying cars from different places and salespeople. But this is the first time I’ve seen a salesperson stay this engaged even after the sale, taking the time to go through the car’s features in detail. If you decide to buy a car, just find Kevin. He will look after you :)

19 aprile 2025
Non scritta su invito
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valutata 5 stelle su 5

Brayleys, Thurrock.

Just purchased a car from Brayleys, Thurrock and was served by Kevin Sperrin. Kevin went above and beyond to help me find the perfect car. The customer service was fantastic and extremely helpful. Kevin took me for a test drive and showed me all the car had to offer.
The communication from the day I purchased, to the day I picked up my new car was excellent. Kevin was just a phone call away at anytime to keep me informed of all the stages of the sale. I would 100% recommend Kevin to anyone looking to purchase a new car.

17 aprile 2025
Non scritta su invito
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Lisa, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valutata 5 stelle su 5

CRV recall

Brayleys Greys.
Just had my CRV modified as a result of a Honda recall. I explained that I needed to be back in Benfleet by midday. They prioritised the retro fit by 10am. I thanked them for managing their schedule to accommodate me. Many thanks Brayleys 👏🏼👏🏼

17 aprile 2025
Non scritta su invito
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Phil, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Valutata 5 stelle su 5

Fantastic Car dealer

Right from the start had a great experience at Braleys Cars Thurrock From the moment I made the first call to arrange a visit to the collection date of car.
Dealt with a car dealer called Kevin Sperrin who I would highly recommend dealing with as all questions and any little issues were dealt with swiftly and he went that extra mile with the preparation of the car and after sales service.
All cars come with 12 month warranty for the extra peace of mind with second hand cars.
All in all a highly recommended car dealer and super customer service
Thank you Brayleys

1 marzo 2025
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Anastasiya, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valutata 5 stelle su 5

Very good service

Very good service. We drove a fair distance to view and test drive a car for my parents, with the hope of taking it home that day. Kevin was excellent at showing us round and took us on a very good test drive route. The car was then got ready for us to take and all the paperwork done straight away, so we were all sorted in one trip.

29 marzo 2025
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Steven, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Valutata 5 stelle su 5

Living in South Wales and purchasing a…

Living in South Wales and purchasing a car so far away, I thought would be a nightmare. However I had kevin as the sales person and everything went smooth, nothing was a problem for him. Would definitely make a purchase from here again. Every garage needs a kevin.
Thank you so much for an easy purchase that give me peace of mind.

25 marzo 2025
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Andrew, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Valutata 4 stelle su 5

MOT & Service

MOT, Service and minor renewal parts carried out. Good job done.

25 marzo 2025
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Danny, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Valutata 5 stelle su 5

10/10 experience!

Had an amazing experience purchasing my dream car from Brayleys Thurrock! The salesman Kevin was friendly, kind and informative! Would definitely recommend Brayleys Thurrock to anyone wanting to purchase a beautiful Mazda.

19 marzo 2025
Non scritta su invito
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Katie, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Valutata 1 stelle su 5

Damaged car when serviced

Had car serviced told could not valet car as car cleaner said jet washer frozen, when I walked to my car cleaner washing his cleaning gear?got home and cleaned car myself, then noticed damaged paint work, contacted service department,said they would look into it said could not see how it happened but would get smart repair done still waiting for repair 2 months after damage just lie to you about what they will do .
Will have to contact head office to see if they can resolve this matter but don't hold much hope having this resolved, use them at your own risk.

13 gennaio 2025
Non scritta su invito
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Hello and thank you for your review. We don't believe that we caused damage to your car but would like to discuss this with you. The management team has tried to call you but so far without success. Please email danielle.webb@brayleys.co.uk

Valutata 5 stelle su 5

Wonderful purchasing experience

Kevin and Jamiul gave us absolutely an absolutely wonderful service when we purchased our new (to us) car. They couldn’t have been more helpful with the process from start to finish. It was a very smooth purchase and Kevin was very knowledgable about the car itself.

15 febbraio 2025
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Caroline, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Valutata 5 stelle su 5

Jameil was very helpful and both of the…

Jameil was very helpful and both of the sales team were excellent every thing from start to finish was sorted out quickly give 100 percentage

27 febbraio 2025
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Penny, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Valutata 5 stelle su 5

Kevin Sperrin

Excellent service provided by Kevin Sperrin, very helpful and knowledgeable, couldn't do enough for us every step of the way, great asset to dealership,
First class service all round.
100% recommend.

21 febbraio 2025
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Lynn, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Valutata 5 stelle su 5

Good service

Good service, efficient and a free valet. Service and MOT

20 febbraio 2025
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Brian, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Valutata 5 stelle su 5

Great service

Great service, the collection service is a brilliant option too. Shame the sales team have had to move.
Courtesy clean was a nice touch.

18 febbraio 2025
Non scritta su invito
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Tony, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Valutata 5 stelle su 5

Kevin has been very helpful from start…SD

Kevin has been very helpful from start to finish Kevin is a very helpful salesperson who knows his job very well from start to finished my Cx5 was ordered very quickly the process was very smooth.

I just want to say thank you Kevin you an absolutely amazing human being you delivered a very satisfied/amazing beautiful customer service I could not asked for a more wonderful experience at Thurrock Brayles Mazda
God bless you Kevin keep up your good work and professionalism all the best.

30 gennaio 2025
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Kevin. We look forward to continuing to welcome you into the dealership for many more years.

Valutata 5 stelle su 5

Amazing customer service & quality vehicles

I wouldn’t trust any other dealer when buying and selling my vehicles. Kevin has been an amazing salesperson, not only listening to my vehicle needs and wants but recommending the best vehicle to fit those needs. This dealership do everything they can to make sure their customers leave happy. 5* as always!

11 gennaio 2025
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Aliesha, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Kevin. We look forward to continuing to welcome you into the dealership for many more years.

Valutata 5 stelle su 5

I was very pleased with the service…

I was very pleased with the service once again very pleasant staff and car was done fairly quickly thank you so much. Kind regards, Peter.

22 gennaio 2025
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Risposta di Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Peter, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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