We like the parking and efficiency of the airport. But let down by the poor service in the bourne &acre every empty table needed clearing. Ordered food and coffee from the app the food turned up at th... Leggi di più
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Just want to warn people of Taxi scam !! If you land after midnight there is no shuttle back to Parley Lane car park . We had the experience of this , as we walked out the airport was immediately... Leggi di più
Bourne and Acre Bar and Kitchen a complete disaster. The steak and ale pie was burnt, completely BLACK lid. Peas and mash basically child portion. My wife ordered the chicken and bacon cesar salad. It... Leggi di più
I was genuinely gobsmacked when I arrived at Bournemouth Airport – I honestly felt like I was in another country. The whole place has such a relaxed and welcoming feel. The customer service was... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Bournemouth Airport is owned and operated by Regional & City Airports (RCA), part of Rigby Group plc. The Bournemouth Airport Management Team, together with over 220 members of staff, oversee the daily running of the airport. The primary function is the management, delivery and operation of a range of airport services which enables passengers to move through the airport terminal building onto and from an aircraft in a safe manner with minimal delay and disruption. Bournemouth Airport is also committed to monitoring and improving the overall quality, environmental and health and safety performance in all aspects of service delivery.
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Poor service at cafe.
Travelled to Rhodes on 28/06/2025 via Ryan Air,0830 flight;arrived at airport;extremely busy especially in the cafe after check in.There was ONE member of staff serving;we felt very sorry for her,had to queue for 25 minutes to get a coffee! Clearly the airport are trying to save money by not having enough staff available but all they achieve is a stressed staff member and very frustrated passengers expecting to enjoy the start of their holiday but failed by Bournemouth Airport.Not good enough and could be easily rectified.
28 giugno 2025
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Risposta di Bournemouth Airport
Hi Zach, thank you for getting in touch. We are sorry that your experience at the cafe was not as positive as you would've wanted at the beginning of an exciting holiday. Concessions are operated by third parties and are, therefore, not something the airport has direct control over, especially in terms of staffing levels or budgets. We will share your feedback with the relevant team to review and address, although if you would like direct contact in relation to your complaint, you can also complete the Contact Us form on our website: https://www.bournemouthairport.com/contact/. We hope that we'll be able to welcome you back to Bournemouth Airport soon.
Small airport with friendly staff
Flew on an early weekend flight from here. Taxi drop off meant not too far to walk to the check in desk and all of the staff we encountered were smiley and chatty on outbound and return flights - even in security / passport control. Short walk to gate from bar. Reluctant to use other airports again.
28 giugno 2025
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Risposta di Bournemouth Airport
Hi there, thank you so much for your kind message. We are so pleased you had a positive experience at the airport. At Bournemouth, we aim to ensure every passenger has a positive journey both at the beginning and the end of their travels, so we are very happy that yours was memorable for you. We look forward to welcoming you back soon!
Another rip off airport
Very expensive, queues, not enough staff, crap food quality and rip off prices. flight delays. Extortionate pick up drop off fees
1 giugno 2025
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Risposta di Bournemouth Airport
Hi Paul, we are very sorry to hear that you did not enjoy your journey through the airport. Your feedback will be passed onto the relevant team to be reviewed and addressed. As for the pick-up and drop-off fees, these are in line with many regional airports and reflect the rising costs that all businesses are having to bear as car park revenue helps sustain airport operations and investment so that we can continue to offer people the choice and flexibility of flying from their local airport.
Awful money grabbing lot.
Awful money grabbing lot.
£5.00 drop off fee.
Waiting area big shed.
Toilets just as rubbishy.
Thanks for a short reply, maybe the rest of airport could be up to your duty free standard area?
Then what? You couldn’t care less.
25 giugno 2025
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Risposta di Bournemouth Airport
Hi there, thank you for your message. We are sorry to hear that you didn’t have a positive experience while travelling through the airport and will ensure your feedback is shared with the management team to address.
Retains Personal Touch
Really Pleased that Jet2 are flying from here.
Bournemouth is easier and closer to get to for me in Weymouth and not too large as to be totally impersonal like Bristol has become.
The onsite Parking is good that your car stays where you park it and you do not have to wait fora bus to take you to the car park - the signage to get out presntly is non existant leading to a few cross words and frustration but I think this will be quickly resolved within the next week or so.
10 giugno 2025
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Risposta di Bournemouth Airport
Hi Paul, thank you so much for getting in touch and letting us know you have found your experience at Bournemouth Airport a positive one. We appreciate and value your feedback on the signage in the car park, which will be passed onto the management team to review and address.
Great Airport & Amazing Staff
Bournemouth Airport is a really lovely little airport—small, clean, easy to get around, and everything just feels really straightforward. The restaurant is expensive and not tasty at all (do not recommend it), but the staff were lovely.
Big shoutout to Elana (or Elaine – sorry if I got that wrong!) who helped me out massively. I totally forgot to book the car park and was pretty stressed at the time. Honestly, I wasn’t the nicest to her – a bit rude, actually – but she stayed calm, smiled, and explained everything clearly to me in simple terms.
Her friendly attitude really helped ease my anger at the time, and she sorted the car park booking for me (and even got it cheaper online than at the airport!). On top of that, my wife was booked for special assistance, but nobody was around, so Elana kindly offered to help us through check-in too. All went smoothly and quickly, and once we passed the security, we went to the designated area for special assistance, where the team helped us (super service).
I honestly want to say sorry for how I acted – we were under a lot of pressure, but she really handled it like a pro and just kept being helpful. So thank you so much, Elana/Elaine – you really made a difference to our day.
27 maggio 2025
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Risposta di Bournemouth Airport
Hi Oliver, thank you so much for getting in touch. We are so pleased to hear that your journey through the airport turned out to be a positive one. It is very touching that you felt the need to apologise but don't worry, we totally understand travelling can be stressful sometimes, especially with so many factors to try and stay on top of in your case. That's why our staff are always on hand to provide assistance where needed. We will ensure your feedback is shared with the airport team. We hope to welcome you back to Bournemouth Airport again very soon.
I didn't realise I had left my back car…
I didn't realise I had left my back car window open when we left for Spain. On our return the car park people had sealed up the window for us to get rain getting in while we were away.
What a nice thoughful thing to do. I cannot thank them enough for doing it, don't think it would happen at any other airport.
10 giugno 2025
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Risposta di Bournemouth Airport
Hi Michael, thank you for your lovely feedback which we will ensure is shared with the airport team. We hope to welcome you back to Bournemouth Airport again very soon.
Small and busy airport but staff makes…
Small and busy airport but staff makes the difference.
I want to express my deepest gratitude to Elena, for her incredible help and kindness when my family and I were flying out to Malaga last month. My mother was booked for assistance, but due to how busy everything was, it became quite overwhelming for us.
Elena stepped in and went above and beyond to help us check in and guide us through the entire process. Her charismatic and smiley nature truly made all the difference. She made us feel calm and cared for during what was a very anxious time for our family.
Thank you, Elena, for your patience, professionalism, and genuine warmth — you turned a stressful experience into a smooth and memorable one. People like you make all the difference. 🙏✨
19 maggio 2025
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Risposta di Bournemouth Airport
Hi Judy, thank you for your lovely feedback which we will ensure is shared with the airport team. We hope to welcome you back to Bournemouth Airport again very soon.
Who designed the car park
Who designed the car park? Aside from the exorbitant prices to park, the design must have been put together by a 3 year old child. Impossible to exit within the permitted time zone; so possibly another method of extracting cash from innocent holidaymakers. Your management team needs review the design and working of the car park and reduce the parking fees.
9 giugno 2025
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Risposta di Bournemouth Airport
Hi Nicholas, thank you for getting in touch. We are sorry your experience at the airport was not as positive as you hoped it would be. Pricing is very fluid and fluctuates according to availability. This is in line with many regional airports and reflects the rising costs that all businesses are having to bear as car park revenue helps sustain airport operations and investment so that we can continue to offer people the choice and flexibility of flying from their local airport. As for the design of the car park, we will ensure your feedback is shared with the management team to review and address.
Very good
Very good, staffa the car park were excellent, so we're reception,all round very friendly and helpful,
3 giugno 2025
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Risposta di Bournemouth Airport
Hi Tom, thank you so much for your kind words. We are incredibly pleased that you enjoyed your time at Bournemouth Airport. Our staff work very hard to ensure all passengers have a positive experience when flying local and we are delighted that this was the case for your visit. We look forward to welcoming you back to the airport soon.
Parking prices and drop off charges
Parking prices and drop off charges are clearly unfair when they cost more than the flights.
27 maggio 2025
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Risposta di Bournemouth Airport
Hi Nicko, thank you for your message. We are sorry that your experience of Bournemouth Airport was not as positive as you would've hoped. Pricing is very fluid and fluctuates according to availability. This is in line with many regional airports and reflects the rising costs that all businesses are having to bear as car park revenue helps sustain airport operations and investment so that we can continue to offer people the choice and flexibility of flying from their local airport. We do, however, welcome all feedback, which we will ensure is shared with the relevant team to review and address.
The restaurant is soooo sub standard…
The restaurant is soooo sub standard Over priiced and appalling
I paid £91 for a meal and drinks waiting for our flight to Malaga It was awful
Gonna take my own food next time !!!
22 maggio 2025
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Risposta di Bournemouth Airport
Hi Lyn, thank you for getting in touch, we value all feedback. We are sorry that your experience at Bournemouth Airport was not the one you wanted. Unfortunately, airport concessions are operated by third parties and, therefore, are not under our direct control. This means that we are unable to help directly on this platform. However, we will ensure your feedback is shared with the relevant team to be reviewed and addressed.
Apart from the convenient departure location. It’s absolutely awful!!! …
Parked opposite the airport at a Just Park which was half the price of the airport. A brisk 12 minute walk. We got to the airport grounds and there’s a big sign to say no foot passengers!! Excuse me? They make it so difficult for people to go to the terminal on foot with a suitcase that it almost forces you to pay either the drop-off price or the extortionate car park fee. We then went to grab some breakfast at the Evergreen Bar and Kitchen. Had 1 Breakfast Bap and 1 Sausage Bap. All I can say is, I’m glad we were famished as they were awful, luke warm as was the tea. As we sit here there are lots of tables with used plates and cups piling up and the staff are acting like they simply don’t want to be here. I would usually complain to the staff before doing a public review to give them a chance to put things right, but having asked where the milk and spoons were, only to get an apathetic response - what’s the point? The absolute worst food and service I’ve ever experienced in an Airport. Shame on you BOH. 😡
10 maggio 2025
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Risposta di Bournemouth Airport
Hi Sylvia, thank you for getting in touch. We are sorry that your journey through the airport was not as positive as you wanted it to be. Please be aware that all passenger feedback matters to us and we are always keen to ensure everyone's experience at Bournemouth Airport meets their needs and expectations. We are exploring with local partners how connectivity to the airport could be improved, including better transport links and opportunities for improved pedestrian and cycle access. Meanwhile, airport concessions are operated by third parties and are, therefore, not under our direct control. However, we will pass on your feedback to be reviewed and addressed by the relevant team.
We would like to give a shout out to…
We would like to give a shout out to Phil and John who helped us from the car park into the terminal. As soon as they saw me with my walking stick they offered to get a wheelchair, which I gratefully accepted. They were very courteous with a gentle humour. Our holiday had trully begun. Many thanks.
Thanks also to Mark who took us through security, he was very respectful and helpful to us. A big thumbs up to Bournemouth Assistance.
17 aprile 2025
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Risposta di Bournemouth Airport
Hi there, thank you so much for getting in touch to pass on your lovely feedback. At Bournemouth Airport, we are dedicated to ensuring everyone's journey begins and ends with their needs being met, whatever they are. We are, therefore, very proud of the work our Assistance Team does and are delighted to hear that several members left a lasting impression on you following your time with us. We will ensure your message is shared with the airport team and look forward to welcoming you back to Bournemouth very soon.
Good service
13 gennaio 2025
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Risposta di Bournemouth Airport
Thank you for your lovely feedback which we will ensure is shared with the airport team. We hope to welcome you back to Bournemouth Airport again very soon.
Luggage and parking
We returned to Bournemouth Airport at 9PM and, together with the rest of the passengers from out TUI flight, went to the luggage carousel. This needs to be redesigned: the area available for standing around the belt is far too small to enable people to be able to pick out their bags safely and it resulted in a scrum. This is not acceptable in a modern airport handling large groups of passengers.
We then left the terminal building to pick up our car from Car Park 2 and were dismayed to find no lighting or even proper signage in the area. Other airport car parks have clearly identified lanes so that you can locate your car with the minimum of fuss, but not Bournemouth. We had to wander around the unlit car park until we found our car in the gloom. Not a good experience.
26 marzo 2025
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Risposta di Bournemouth Airport
Hi James, thank you for getting in touch. We are so sorry to hear that your experience was not as positive as expected. We are grateful to passengers for bearing with us during the transitional phase of our ongoing redevelopment works and will, therefore, ensure your feedback on both the luggage carousel and car park are shared with the relevant teams to review and address. Alternatively, if you would like direct contact in relation to your complaint, please fill in the Contact Us form on our website: https://www.bournemouthairport.com/contact/. We hope to be able to welcome you back to Bournemouth Airport again soon.
People vaping cannabis inside baby changing room
What’s with telling people to go vape medical cannabis inside the baby changing room Bournemouth Airport? Seriously?
Im all for medical cannabis but this should be done in smoke area or any open area, definitely NOT in the baby changing room.
23 marzo 2025
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Risposta di Bournemouth Airport
Hi Nikki, we are so sorry to hear of your experience at Bournemouth Airport. Your feedback has been passed onto the relevant team to be reviewed and addressed but if you would like direct contact in relation to your complaint, please fill in the Contact Us form on our website: https://www.bournemouthairport.com/contact/
Love it
Love it. What a perfect little airport and everyone so helpful. Particular shout out to Phil in the car park (which is a bit expensive, but very convenient).
10 marzo 2025
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Risposta di Bournemouth Airport
Hi there, thank you for getting in touch to pass on such lovely feedback. We will ensure this is passed onto the airport team and hope to welcome you back very soon.
WELL DONE BOURNEMOUTH AIRPORT We were unable to take our flight from…
We were unable to take our flight from Bournemouth due to illness at the last minute before boarding. Everyone at Bournemouth Airport was kind and helpful. We were never treated as if we were an inconvenience. Well done Bournemouth - you are doing a wonderful job.
11 febbraio 2025
Non scritta su invito
Risposta di Bournemouth Airport
Hi Margaret, we are so sorry that you were unable to make your flight due to such an unfortunate situation. At Bournemouth Airport, we are committed to ensuring everyone's journey with us is a positive one, even when things don't go according to plan. Despite the disappointing development, we are glad to hear that you felt appropriately cared for in the circumstances. We hope that you are doing better and are able to make it to Bournemouth Airport for a new flight soon.
What a waste of a good opportunity...
What a waste of a good opportunity...
Price of carpark. A joke
Comfort in arrivals lounge. Appalling. I am waiting right now in freezing cold conditions
Bad transport links.
Condescending staff
9 febbraio 2025
Non scritta su invito
Risposta di Bournemouth Airport
Hi Michele, we are so sorry that your experience with us was not a positive one. At Bournemouth Airport, we work very hard to ensure that everyone's travel journey meets all of their needs, so we are very sad to learn that this was not the case on your visit. We will pass on your feedback to the relevant team to review and address but if you would like direct contact in response to your complaint, please fill in the Contact Us form on our website: https://www.bournemouthairport.com/contact
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