Bose Recensioni 

I purchased Bose QuietComfort Ultra Earbuds (£185) as a service replacement, but they’re uncomfortable and the touch controls are frustrating with no option to disable them. When I tried to return them within the 14-day cooling-off period, Bose refused, claiming service replacements are “final sale.” This violates UK Consumer Contracts Regulations, which guarantee a refund for distance sales. Their agent was unhelpful, forcing me to escalate. As a loyal customer, I’m shocked at Bose’s disregard for consumer rights and poor handling of this issue.

Bose are being made to look silly by their outsourced customer service 'helpline'. There people have zero product knowledge and will simply do all they can to obfuscate and mislead.
Bose - wake up.

I bought a Bose SoundLink mini Bluetooth speaker II new in January 2018. It is an excellent device; the sound from it is amazing. Recently the battery in it came to the end of its life; I reckon that it had done well to last over 7 years. Fair enough, it was time for a new battery. So, via a Bose representative that I 'chatted' to through the Bose website, I raised an order to have the battery replaced. The fee (£50), which included tracked shipping, seemed reasonable. I received the speaker back, unaltered, with a letter saying, "This device is no longer serviced." I wasn't charged, but why did the Bose representative set up a repair order for something that was not going to be repaired? As far as Bose is concerned my speaker was now unusable, all for want of a battery.

The internet came to the rescue. I found a YouTube video by a young American chap that showed how to change the battery. This led me to search for a replacement battery: Bose don't sell one! However, I found a reputable seller of a battery specifically for this Bose device. I replaced the battery without any need to solder. The speaker then switched on in "battery protection" mode and wouldn't come out of it. The internet came to the rescue again. A discussion on Reddit gave the key to kicking the speaker out of battery protection mode; it involved an obscure 'back way in' to Bose's firmware updater. I have resuscitated my speaker! Bose could not have made restoring life to my speaker harder.

In these times of sustainability and reuse, Bose are consigning hundreds of thousands, probably millions, of devices with built in batteries to the scrap heap. Ten out of ten for the sound quality from my SoundLink mini II; zero out of ten for customer service.

My £249 noise cancelling headphones randomly started switching on by themselves, draining the battery over night, or disrupting meetings when they'd just turn on and connect to devices during the day, causing me disruption. I used their troubleshooter on the website and got advice on how to update the software, and when this didn't work, was connected to an agent for help.

While chatting with them, I searched the internet and found over 40 separate Reddit posts and a dozen blog posts talking about the exact same issue. Several people had been told it was a known issue with the model, and that Bose had been replacing them free of charge. For some customers, they had been upgrading them to a more recent model, again, for free.

The agent told me my headphones would not be replaced, that this was no longer Bose's policy. They tried to scam me for £349 to buy a new pair instead – a quick search online showed the exact same model they were touting being sold for £239 or £259. When I pointed this out, I was offered a 10% discount off the £349. I said this was not good enough, especially when there is clear evidence online of people being sent free replacements. At the very least, they should be deducting the value of the defective pair and only charging me the difference, which would have been £100. I was told this was not going to happen.

I will never buy Bose again. And having come on here to post this bad review, and finding so many more bad experiences other people have had, I would encourage you not to buy Bose either. Absolute scam artists.

Shockingly bad.

The product - Ultra headphones constantly won’t connect to my IPhone. These are the only headphones that have this problem. Even the app they provide doesn’t. I tried to get support but was faced with one of these chatbots that simply don’t work, obviously haven’t been tested by any user and therefore merely annoy you. I have always used Bose as their sound quality was so good. It seems, alas that they are now among the many companies that provide technologies that simply don’t work and insult your intelligence with chatbots. If you don’t want to use humans to interact with your customers, then I suggest you replace them with cabbages as these are cheaper and are of more use than the chatbots.

Bought a pair of Quiet Comfort earbuds. The Bluetooth in one quickly stopped working. Bose replaced them. The second pair had the same issue. Bose refused to replace. No option to repair. They were not cheap. There is a clearly a fault with this product but it seems to be a case of they take your money and run. Massively ripped off, waste of money. According to customer service, company doesn't have a complaints procedure (probably with good reason given the quantity they would be likely to receive).

Had earbuds for around 7 months, there was a problem connecting them at the start of the year and was offered a replacement, started working again so I left it. They stopped connecting again last week, I had lost one of the earbuds by this stage though. So I couldn't complain if they didn't replace them under warranty. Sent them away on Friday, recieved email today saying replacment is on its way and due on Friday. They have probably done more than they were obliged to do for me as I only had one earbud. Although the product didn't work as expected, (which happens with some units of every manufacturers product). Really can't fault the way they have handled the situation to resolve it. And by the way they have handled the issue, next time I buy a new set of earbuds, I will definitely be buying from them again.

Bose’s customer service is a nightmare. I bought their latest earbuds, which are also terrible and overpriced. I got no customer support from Bose at all.

Morover, their products and service are not only disappointing, but their headphones quality is unacceptable: both audio and microphone performance are poor, making conversations nearly impossible. Frequent disconnection issues occur every time I use them, with audio randomly cutting in and out.

Battery life is underwhelming. Pairing new devices is inconsistent and often takes several failed attempts before success.

Even worse, the earbuds randomly mute during calls, pause and unpause audio on their own, and switch between noise-canceling modes without any input.

Bought an aviation headset for work. Proflight 2 and one of the head supports is broken but can not get any reply on repair request, email/web chat tell me to call and phone tells me aviation help center currently closed ( well over a year now) Shamefull greedy corporate company as they happily sell me a new one …..1099 gbp

I bought Bose noise cancelling headphones on holiday from the Bose store for their noise cancelling abilities. After a few days connection kept dropping to my iPhone. So much so I decided to take them back to the Bose shop I bought them from. After being there for an hour and them trying to blame my iPhone, Bose wouldn’t give me a refund they said they would have to send them off for review. As I was on holiday they said I could do this when I got home. I now have to go to a Hose store and do this all over again.

Professional Review: My Experience with Bose
As someone who relies on professional audio equipment for my work, I always try to purchase quality products from reputable brands. That’s why I chose Bose for my latest headphone purchase and placed my order with them. Since time was of the essence for me, I opted for the Express Delivery service and paid an extra £10 to ensure my headphones would arrive as quickly as possible.
Unfortunately, my experience with Bose has been extremely disappointing. Despite paying extra for express delivery, after 10 days, my headphones still haven’t arrived, and no one even knows where my package is! The customer support team’s only response has been to ask me to wait until the headphones are returned to the company, after which they will supposedly send them to me again. This process is truly unreasonable and unprofessional, especially when the customer urgently needs the product.
To make matters worse, I can’t even request a refund until the headphones are returned to the company. This policy has not only wasted my time and money, but it has also damaged my trust in the Bose brand.
Summary
I expected a reputable company like Bose to provide services worthy of its name and to cooperate more with its customers when problems arise. I hope this review encourages Bose to reconsider its customer service policies and create a better shopping experience for others.

Sound quality is good but they do not fit properly even with the different sized attachments. They constantly fall out your ears and the second it moves slightly, it pauses the music so your music is constantly getting paused with the earphones falling out your ears every 2 seconds. It’s like they were designed by someone who’s never seen what ears look like. Not comfortable, wish I just went with AirPods as I never had issues with them.

Bought a Bose Soundbar 600 in March 23, was ok to begin with but now it has a known error and every day we have to disconnect from power and reconnect to get it to work.
Called support and was transferred a couple of times only to told by the agent that she was finishing soon so I needed to call back, I asked to be put through to someone else, she replied saying they were all busy and i needed to call back as she was finishing now.
Why answer the call if youre not going to help
It would be funny it we hadn’t invested so much money
Now sat on hold….. have tried the trouble shooting and not still resolved
What has happened to BOSE!

Just received my Bose Colour II Soundlink back from being repaired by Bose. I wasn’t aware that it was being delivered because I had no communications from Bose as to the progress of the repair. The unit has returned as the same unit I sent off with presumably a new circuit board inside to make it work property. I’m a little bit disappointed, not just with the poor coms but the cost of £69 (which they attempted to take multiple times from my bank) for a small bit of circuit board that probably costs 10p from a sweatshop in China. This is profiteering on a commercial level as far as I can see. Too expensive.

No replacement parts available on the Irish website despite being available in the UK and Germany and other European countries. They won’t ship them to Ireland and they don’t have the actual colour available anywhere as they were a ‘limited edition colour’ so presumably shouldn’t be supported! Disgraceful. The actual customer support agents appeared to be embarrassed, being put in the firing line because of the company not giving a crap about their customers who paid a premium price!

My soundbar came without a UK power lead. I am 6 days deep with customer service agents who've all had their system suffer a global outage at some point in the conversation. I'm being told to wait another week now...great. I think I'll just return the thing and go with a brand that hasn't totally hit the skids.

Bose quiet comfort ultra headphones - worst thing I’ve ever bought. Don’t waste your money! Screeching sound if you put headphones one way, the hinges in them creak, the controls are terrible and sound is poor. Nothing good, never again

I always thought "Bose" meant quality... how wrong was I...
After buying a new speaker, Bose used UPS to "deliver". I say "deliver" because UPS did deliver to some person 2.5 miles away and now Bose and UPS think I should go there and collect the package myself.. to some random person called Karen. If I turned up on your doorstep, what would you say...
The customer service advisor was, quite frankly, very rude

Ordered headphones and paid extra for guaranteed delivery within 2 days. It’s now 5 days and counting. Got refund but then told to ring UPS myself as I had changed delivery to a local access point. UPS tracking supposed to deliver today but hasn’t. Say might be tomorrow but tracking still showing incorrect info. Told Bose UPS still showing out of date info. Now say when my purchase arrives I can return for refund. Why would I do that if it arrives? Or ask UPS to return it. Why can’t they handle it? It’s their choice of delivery company not mine.

Absolutely amazing lady iv just spoken with im sure her name was Christina! Thank u for helping