Boots Hearingcare - Southend-on-Sea Recensioni 

Ex
Experience great, everything explain in detail

My experience with hearing care boots was great. I will recommend everyone.

Excellent service very calm and excellent caring nature. Well explained and easy to follow the explanation the way it was put over.
More than pleased

Jacqueline was fantastic. Very knowledgable, polite & helpful. I’ve marked 4 stars as I felt there wasn’t enough guidance to fit them in my ear. I’ve had the wire flung out. How far should I place the speaker down the canal? I’m honestly not knowing if I’m feeling the difference or is it the issue I’ve mentioned.

I had very expensive, top of the range hearing aids for seven months during which I had seen 2 other audiologists regarding the hearing aids performance and I was still not satisfied with the performance of the hearing aids. I arranged an appointment at the Southend-on-sea branch of boots as I was planning to visit Southend for a day out so I thought a third audiologist maybe able to help.
Gwen at Boots Hearingcare was superb! A friendly discussion regarding my previous issues (Gwen had read my previous history before the appointment started) led into a detailed explanation of how the hearing aids had been set up and what changes could be made to enhance their performance. Gwen knew every detail of Phonak’s software and showed me which modes my hearing aids had been operating in over the previous seven months, whilst being professional , helpful and demonstrating great knowledge.
Finally, after 7 months, I have a pair of hearing aids that live up to the hype and the price. I can honestly say that the hearing aids have been transformed and the one hour 45 minute drive to Southend was well me truly worth it, all thanks to Gwen!

The lady was very professional in everything that she explained to me

Everything about the different types of hearing aids was explained so well

My hearing aid doesn’t work it won’t charge.
A lot of money for a product that is useless.

Service was excellent from first test which was explained well and second test and review of all hearing aids

Warm, friendly and helpful staff.
Issues and correction options clearly explained.

The staff were very knowledgeable and helpful, and explained everything thoroughly

The audiologist, Gwenllian English, explained everything very well and was welcoming and friendly. The testing was in depth and all options for the hearing aids were well explained

Audiologist was extremely polite and very competent, listening to my concerns and answering questions thoroughly. When she was unsure of an answer sought advice from a colleague and provided a satisfactory response. I was totally reassured throughout the experience.

Very thorough and informative. The lady that performed the test was extremely lovely and helpful with my Mum and made her feel at ease.

The person I saw on each visit was the same man, which was helpful as each visit was less dauting.

Lovely young lady; Gwen so very helpful/ kind
Trusted her not to push me .

Throughly professional

The operator explained the aid very well. I really have felt the benefit. Just a word of caution. My first email followed the payment of my deposit so before I received my hearing aid.

They were very helpful and friendly,and made me feel very comfortable as I was a little nervous,I would definitely recommend them to others.