Bomb Cosmetics Recensioni 

119
•
TrustScore 4 su 5

4,1

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Valutata 5 stelle su 5

The products from Bomb are absolutely gorgeous . They are so well packaged and always arrive on time. I have bought many different products from Bomb and have never been disappointed.The prices are... Leggi di più

Valutata 5 stelle su 5

Order from bomb cosmetics regularly, never had any issues, slight disappointment when there wasn't any boxes of mystery soaps on the website, do enjoy these not knowing what you are getting. One item... Leggi di più

Valutata 1 stelle su 5

I always purchase bomb cosmetics bath bombs as my children LOVE them. Purchased them a bath bomb gift set at Xmas. They used one last week to find a sharp piece of plastic inside. Sent 2 emails to bo... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I wish the communication was better. I've placed an order on 19th, no updates about delivery at all until 25th September, I've asked for an update and then tracking suddenly appeared and my parcel arr... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di cosmetici
  2. anche in
  3. Fornitore di prodotti di bellezza
  4. Negozio di candele

Informazioni fornite da varie fonti esterne

Bomb Cosmetics uses only the finest natural ingredients in an indulgent range of handmade bath treats, body scrubs, essential oils and gift packs.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

119 recensioni

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Ha risposto al 80% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

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(119)

23 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Beautiful products and service

Received another exciting parcel today! :)

The delivery was fast and convenient, everything is wrapped up so neatly and in cute paper. Lots of recyclable materials to keep the products safe in transport.

The products themselves are high quality and smell beautiful. I wish it was possible to explain a smell! But it’s so great and satisfying.

I don’t use any other soaps now! each soap is unique and feels amazing on my skin. They last a lot longer than my average high street soaps.

I ordered the wax melts for the first time today and they smell so wonderful and strong and last for a long time. Transports me to another place during lockdown!

Could not recommend this company more and I will continue to support it hopefully long into the future!

Thanks bomb cosmetics team!

12 marzo 2021
Non scritta su invito
Valutata 1 stelle su 5

This Review is more about the Customer…

This Review is more about the Customer Service than anything, I have emailed with questions several times now and not had a reply to a single one... quick to take your money but sadly not too bothered about responding to customers which to me is is a big part of what makes a company.

14 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Thank you

I left a review a few weeks ago regarding a candle I received saying as lovely as it was, it wasn’t the candle I originally ordered. Customer Service at Bomb Cosmetics read my review and asked me to contact them to resolve the matter. As I’d already given the incorrect candle to my friend as part of her birthday present (because that’s what it was intended for and I didn’t have time to send it back but she loved it anyway), as a gesture of goodwill, Customer Service kindly sent me the correct candle. The candle I originally ordered smells delicious and looks just like the photo on the website. I just want to say, thank you so much for the lovely candle, it arrived the very next day well packaged and you have one very happy customer!!

9 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Wonderful customer service & even better products!

Some of the best customer service I have experienced!

My favourite candle of all time is the Bomb Cosmetic's - Sex on Fire. I had 1 left that I was gifted a few years ago and I kept using it very sparingly as it burnt beautifully and filled my home with a gorgeous scent in minutes! I had looked online everywhere for more fo this candle and assumed they had stopped making it. I contacted them on Instagram and got a reply a few days later saying they had found some stock and were adding it online for me to buy! I couldn't believe how wonderful their service was and how kind they are.

I bought all of the stock as I knew I couldn't go without it. Thank you again and me and my family/ friends will definitely be purchasing from you again! :)

9 febbraio 2021
Non scritta su invito
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Risposta di Bomb Cosmetics

Thank you! Your kind words have made our day :) We will pass the lovely comments onto the ladies who helped you with this x

Valutata 1 stelle su 5

Dreadful experience

I always purchase bomb cosmetics bath bombs as my children LOVE them. Purchased them a bath bomb gift set at Xmas. They used one last week to find a sharp piece of plastic inside. Sent 2 emails to bomb cosmetics highlighting this dangerous issue to them with images and no reply. Poor customer service. Will be taking my custom elsewhere. Totally put off by this dreadful after service!

8 febbraio 2021
Non scritta su invito
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Risposta di Bomb Cosmetics

Thank you for your message and I am very sorry that you have had cause to complain about one of our products. We normally reply very quickly to emails like this and surprised to hear you have not had a response. Did you email via the contact form or did you have someone's email?

Please can you email me personally on the email yasmin@bombcosmetics.co.uk with any photographs and details on the product so we can investigate this right away.

Kind Regards, The Bomb Team


Valutata 1 stelle su 5

Bomb cosmetics have listings on Amazon…

Bomb cosmetics have listings on Amazon which are marked as vegan but contain carmine and honey. Do not trust.

8 febbraio 2021
Non scritta su invito
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Risposta di Bomb Cosmetics

Hi Ben, I am so sorry to hear that. On our website we try and ensure it is clearly marked if it's Vegan to avoid any confusion and would always direct people there for the confirm Vegan Friendly list. Can you confirm which gift pack it was on Amazon? While we do list some products on Amazon, often if it has been done by a third party without our consent then it is quite hard for us to monitor. We appreciate your understanding on this matter but hope to ensure it is marked correctly with your help. Kind Regards, The Bomb Team

Valutata 1 stelle su 5

Bought a Pina Colada candle

Bought a Pina Colada candle. Very pretty, but it doesn't have a scent. Shame.

7 febbraio 2021
Non scritta su invito
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Risposta di Bomb Cosmetics

Hi Gayle, I am so sorry to hear this. We sell many of these candles, with great reviews so very shocked to hear it hasn't got a scent. Please can you email mailorder@bombcosmetics.co.uk with your order number and we will get it replaced right away. Kind Regards, The Bomb Team

Valutata 5 stelle su 5

🌸🌸🌸

Was looking at bomb cosmetics products for a while and finally decided to make an order and try them out. One of the candles I had ordered did come in a shattered jar however the company sorted this straight away for me and sent me a new one which i didn’t have to wait long for. So overall I am so happy with their products and even happier with their customer service. Will buy again, I also think it’s lovely for gifting.

27 gennaio 2021
Non scritta su invito
Valutata 5 stelle su 5

Love them

I really really like this company and never had problem with them. All bath bombs smell amazing, soaps are good quality and the pattern is so cool. Bath melts are different story...they are so different and leave your skin so soft. I was sceptical about them but now I love them. Have a few candles and I do not know even if I want to use. They are still on my shelf...so quite.

23 gennaio 2021
Non scritta su invito
Valutata 5 stelle su 5

Made my first order recently

Made my first order recently, 9 bath bombs & 3 bath mallows. All arrived well packaged, none were broken. Also received a tester which was lovely of them. All smell fantastic, bombs are much bigger than expected so great value for money. Definitely recommend!

18 gennaio 2021
Non scritta su invito
Valutata 3 stelle su 5

No smell bath bombs

I ordered a few of the hessian gift bags for friends and also received one as a gift. Yes they are cheaper than lush but a lot of the bath bombs were broken. I’ve also tried two of them and they don’t smell of anything!! I’d rather spend extra on lush as their products always leave my skin smelling lovely and hydrated.

27 dicembre 2020
Non scritta su invito
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Risposta di Bomb Cosmetics

Hi there I am so sorry to hear this. Did you contact the mail order department to resolve the damaged items? I am also very surprised to hear two didn't smell - we use some of the finest fragrances from top fragrances houses, normally with great reviews. Can you confirm which two didn't smell? Kind Regards, The Bomb Team

Valutata 3 stelle su 5

Was absolutely gutted my partner…

Was absolutely gutted my partner treated me to a gift box and the products were not as advertised and broken i felt really bad as he wanted to treat me because he knows I love pampering my self. Plus the soap as caused raised bumpy skin all over my stomach and feels like nettle stings, will stick with lush cosmetics

18 dicembre 2020
Non scritta su invito
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Risposta di Bomb Cosmetics

Hi Amanda, I am so sorry to hear this you were less than satisfied with the gift. Which gift pack was it and was it ordered off our website? We take reactions like this very seriously and wondered if you had an email address where we could get some more details? Kind Regards, The Bomb Team

Valutata 3 stelle su 5

Items did arrive but would not order…

Items did arrive but would not order from here again. There were delays in delivery-I received text to say it would be arriving but then another saying no it won’t be. This happened again on next day. Unclear if it was delivery service fault or delay from bomb cosmetics.

The bath bombs themselves were not really good quality at all and do not look very aesthetically pleasing even as a gift for a 9 yr old. They do look better on the website than reality. They didn’t travel well and are bit crushed eg. The ears are broken on the unicorn and tail on the llama. I think squashed to the extent it’s unclear the unicorn is a unicorn.
Bomb cosmetics did try with the packaging- foam bits- but they could have done with individual wrapping in bubble wrap.

9 dicembre 2020
Non scritta su invito
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Risposta di Bomb Cosmetics

Hi Kathryn, thank you for your honest feedback. The delivery delays unfortunately would have been down to the couriers as when you receive a text from them it means they have it in their possession. However, I understand your frustration with this and apologise that you didn't get it when expected. With our packaging we always try to use the most environmentally friendly method to ensure damages are kept to a minimum, so are sad to hear that the items were damaged. If you would like to email mailorder@bombcosmetics.co.uk with your order number, pictures of the damages and name then we can arrange replacements or a refund. Kind Regards, the Bomb Team

Valutata 1 stelle su 5

Ordered a gift set for my…

Ordered a gift set for my grandaughter..only to discover the bubble bath was open and had leaked over everything..the gift box was completely saturated as was the other products.so I am left with a quarter bottle of bubble bath.one bar of soap which is no use.and 2 mouldy bath bombs not what I expected for the £20 I paid for it..really unimpressed .complete waste of my money..

30 ottobre 2020
Non scritta su invito
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Risposta di Bomb Cosmetics

Hi there, I am so sorry to hear this. This is not how our parcels normally arrive and sad to hear that this has happened to you. Please can you email pictures of the mouldy bath bombs/damages along with your order number to publicrelations@bombcosmetics.co.uk and then we can get replacements sent out right away. Once again, I am so sorry to hear that this has happened. Kind Regards, The Bomb Team

Valutata 5 stelle su 5

It's my first time ordering from Bomb…

It's my first time ordering from Bomb Cosmetics and I have just received my delivery today, which arrived within 3 days of placing my order. When I opened the packaging and I saw the size of the bath bombs inside, I thought to myself WOW!! I was surprised at how big they are. I'm so happy with my order and with the packaging. I ordered 9 bathbombs and 3 soaps for my daughters and I can't wait to see their faces when they open them. They smell lovely too. I'm a very happy customer 🙂

15 ottobre 2020
Non scritta su invito
Valutata 5 stelle su 5

Absolutely love Bomb Cosmetics soap

Absolutely love Bomb Cosmetics soap. They have a great selection of ‘flavours’ and make great presents. They are really nice on my skin.

We also ordered some of the melts which are sooo nice to enjoy on cold dark nights with candles.

We ordered a lot online and they came within a week. We also got a free bar of soap which was a lovely touch. We will be ordering again soon.

30 settembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Very pleased with my order

Very pleased with my order, one item was out of stock but they contacted me quickly and replaced the item with another of my choice and dispatched quickly with dpd. The candles smell amazing, will order from once again :)

21 settembre 2020
Non scritta su invito

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