Blacks - Lincoln Recensioni 

345
TrustScore 5 su 5

4,8

233-235 High Street, Unit 1A, LN2 1AT Lincoln, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

My partner and I were looking for thermal base and mid-layer clothing and gloves without the benefit of any prior knowledge. The staff at Blacks in Lincoln could not have been more helpful and friendl... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Went into two similar shops in Lincoln, from different chains. One was appalling customer service but Blacks was the total opposite. A gentleman called Stuart was attentive, helpful and professional.... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Lovely products … shame about the staff On a wet grey day you would think that shop staff would be ready to speak to customers about their needs …not on the day that I visited! Three members of... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great personal expert service ensuring you purchase the right walking shoe to suit your needs. Tom took his time to explain all the pros & cons ensuring the best most comfortable fit for me. Nothing w... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di borse e valigie
  4. Negozio di articoli per il campeggio
  5. Negozio di articoli per la corsa
  6. Negozio di scarpe

Informazioni su Blacks - Lincoln

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

  • 233-235 High Street, Unit 1A, LN2 1AT, Lincoln, Regno Unito

  • 01522 305730

4,8

Eccellente

TrustScore 5 su 5

345 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(345)

3440 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

With Michael's help I have found the…

With Michael's help I have found the most comfortable shoes for my wide feet. Thank you so much!

24 maggio 2024
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Risposta di Blacks - Lincoln

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Free glasses case!

Popped in to look at the sale and was offered a free glasses case for this review!!
Great staff/store and will be returning for all my hiking needs!!

24 maggio 2024
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Risposta di Blacks - Lincoln

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Such great Staff!

Michael was so helpful this morning: really knowledgeable about the products and happy spend time with me to find the right item for my needs. Such nice staff!

17 maggio 2024
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Risposta di Blacks - Lincoln

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great prices and a good array of all…

Great prices and a good array of all the right products

11 maggio 2024
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Risposta di Blacks - Lincoln

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Amazing

Jenny was so polite and gave amazing customer service.

4 maggio 2024
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Risposta di Blacks - Lincoln

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

The young lad who helped me was so…

The young lad who helped me was so patient and kind! He got me so many pairs of shoes bless him! Unfortunately it doesn’t say his name on the receipt (clerk 10 does that help?) but he had long hair and was young and deserves a shout out for being so helpful!

27 aprile 2024
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Risposta di Blacks - Lincoln

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Fantastic team!

The team here is great! The store looks fantastic and everyone was so lovely. Special shout out to Jessica who was brilliant! Answered all my questions and was especially patient with me despite my 101 questions. Will definitely be coming back!

23 aprile 2024
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Risposta di Blacks - Lincoln

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Outstanding customer service

Wow! Outstanding service. I had an issue with a jacket that had already been exchanged once but I had not retained the replacement receipt. The original purchase was just over a year ago but Natalia and her Manager agreed immediately to replace the jacket again. I cannot express how happy I am with this level of service. Thank you so much.

25 aprile 2024
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Risposta di Blacks - Lincoln

Hi,

We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great customer service

Jenny at Blacks Lincoln really knew her stuff re walking shoes. She gave me excellent advice without being pushy while serving other customers at the same time all by herself! I feel very pleased with my purchase. Thanks Jenny. Very patient and well trained

24 aprile 2024
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Risposta di Blacks - Lincoln

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great Service!

The young lady who dealt with my purchase in the Lincoln branch was extremely helpful and made my experience absolutely painless!

13 aprile 2024
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Risposta di Blacks - Lincoln

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent advice and support buying…

Excellent advice and support buying walking shoes today.

9 aprile 2024
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Risposta di Blacks - Lincoln

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great company used for years

Great company used for years, staff always helpful. Michael found something to fit my needs and description very quickly all staff were very friendly.

4 aprile 2024
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Risposta di Blacks - Lincoln

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

Valutata 5 stelle su 5

Lovely and attentive staff

Such wonderful staff, so friendly, made my experience so hassle free! Special shout out to Jenny and Natalia for being so accommodating and helping me pick a suitable backpack for my travels, would 100% come back for their service alone!

6 aprile 2024
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Risposta di Blacks - Lincoln

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

I went in looking for a small…

I went in looking for a small lightweight backpack that didn’t cost too much. The staff downstairs were very helpful and directed me upstairs where the male assistant was so attentive and knowledgeable. I told him I wanted something good but cheap as I may go trekking once and it would end up thrown into the under stairs cupboard. I didn’t really expect to find anything but he showed me 2 examples, I settled on one and couldn’t believe it was only £6 and there was another 10% off that day too. Definitely the best service, choice and prices.
Thankyou

29 marzo 2024
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Risposta di Blacks - Lincoln

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Walking Shoes

Bought a pair of Merrel walking shoes, Michael the sales assistant was very informative and helpful, and patient! Must of tried at least 10 pairs on before I got the ‘love at first fit’ pair.

29 marzo 2024
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Risposta di Blacks - Lincoln

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Outstanding service

The staff were extremely helpful in helping me find everything on my list all looking at the list i had made with very specific items, going off to find them and bringing them to the counter for me to double check, followed by everything that was not able to be found in store, ordering it from their system right there and then delivered to my door, even arrived the very next day.

Absolutely outstanding service and 100% recommend for people both new to and experienced with the great outdoors

7 marzo 2024
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Risposta di Blacks - Lincoln

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great service

Great service today from Blacks Lincoln. I was served by Seb who answered all of my questions and was most helpful. I Went in for some shoe’s and came out knowing all I needed to know about a future trip I have planned. Amazing!

28 febbraio 2024
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Risposta di Blacks - Lincoln

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Valutata 5 stelle su 5

Very helpful staff.

9 febbraio 2024
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Risposta di Blacks - Lincoln

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Lincoln Blacks Good Customer service

After searching many stores for Merrell shoes in my size it has proved to be difficult as the latest models seem to have narrow toe boxes. In the Lincoln branch today the assistant who served me went up and beyond the normal and was patient, helpful and deserves a pat on the back. I didn’t get his name but he was shown as Assistant 8 on the receipt. Well done, Happy purchase!

9 febbraio 2024
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Risposta di Blacks - Lincoln

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Valutata 5 stelle su 5

customer service

natalia was very helpful and attentive, thank you so much!

1 febbraio 2024
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Logo di Blacks - Lincoln

Risposta di Blacks - Lincoln

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

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