Blacks - Glasgow Recensioni 

614
TrustScore 5 su 5

4,9

Unit 4&5, 167 Argyle Street, G2 8BU Glasgow, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Was served by Andrew (aka the shoe whisperer!). He listened to my requirements. Found an ideal boot for me. Loving my new boots - would highly recommend Blacks shoe department. Highly knowledgeable an... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was served by Frances she was very helpful, friendly, knowledgeable, courteous and professional. I was returning a Berghaus jacket that the zip had broken on. Frances exchanged the jacket for me. Be... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had a problem with an order …. I didn’t seem to get very far along the resolution line when I phone up the customer service department. That’s another story…. Anyway…. So I phone up the Glasgow stor... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di borse e valigie
  4. Negozio di articoli per il campeggio
  5. Negozio di articoli per la corsa
  6. Negozio di scarpe

Informazioni su Blacks - Glasgow

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

  • Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, Regno Unito

  • 01414 041190

4,9

Eccellente

TrustScore 5 su 5

614 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(614)

3254 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Would like to thank Fran & Dan from…

Would like to thank Fran & Dan from BLACKS in Argyll st for their great service' couldn't be happier! , the staff at this store are a credit to their company' Got my self a new Berghaus jacket and boots and was very pleased with my whole experience at this store, will definitely be going back to Blacks Argyll street.

2 settembre 2024
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Rachel was prompt in showing me to the…

Rachel was prompt in showing me to the fitting room, so I check the sizing of some waterproof over trousers. Polite and helpful, she completed the purchase for me.

8 settembre 2024
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great staff and sale

Rachel was super helpful, left super happy with our purchase. Great Sale selection too

6 settembre 2024
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent service from Dan…

Today I went into the new huge Go Outdoors Superstore in York. I was served by Dan. He is on short term loan from this Glasgow store. He was exceptionally helpful, patient and knowledgeable. I am confident his opinion is completely honest and will enable me to make an informed choice.
Thank you Dan. You are a major asset to the company. Sheila
If you are served

5 settembre 2024
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Risposta di Blacks - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Andrew was brilliant

Andrew was brilliant. We were looking for a new set of walking boots for my wife. He was super helpful very knowledgeable. Avery good experience.

26 agosto 2024
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Risposta di Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Daniel was a credit to your store he…

Daniel was a credit to your store he was very polite, helpful and patient he assisted me with my purchase of waterproof shoes.

24 agosto 2024
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Rachel gave me amazing support in…

Rachel gave me amazing support in choosing the best shoes for climbing Ben Nevis. I highly recommend the shop and the service.

20 agosto 2024
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Exemplary customer service

The customer service at Blacks is exemplary. We had a recent unfortunate experience with a tent which was faulty when purchased. Their online team were fast to respond, understood our situation and gave clear, accurate advice on how to resolve the situation. We also attended in person at a store where again the customer service was exemplary with the in-store team going above and beyond to help resolve the issue. The team really did turn a problem into a positive experience.

9 agosto 2024
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Risposta di Blacks - Glasgow

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Friendly and really helpful staff member

Looking for cadet boots for my daughter everywhere and thought I’d check in Blacks just incase. I approached a member of staff called Layla and she was so helpful. She showed me the options and with her experience of being a cadet herself she gave us advice on picking the right pair.

Highly recommend and the boots were great value for money also.

17 agosto 2024
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Risposta di Blacks - Glasgow

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Valutata 5 stelle su 5

Went into Blacks to look at boots on a…

Went into Blacks to look at boots on a visit to Glasgow. Rachel was very helpful indeed, she couldn’t do enough for me. The price was excellent. I hope I have many years walking in my new boots. Thanks for help. Joan, Wirral.😊

17 agosto 2024
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Risposta di Blacks - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Professional and courteous

A very professional, courteous, friendly and informative service by Rachel.

17 agosto 2024
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valutata 5 stelle su 5

Molly and Holly were superb in their…

Molly and Holly were superb in their knowledge of clothing for the outdoors. They were also very personable and offered great alternatives for our upcoming bicycle trip across Scotland.

15 agosto 2024
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Risposta di Blacks - Glasgow

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent customer service from top…

Excellent customer service from top floor Dan yesterday,made a nice change,enjoyed the experience

14 agosto 2024
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Enjoyable shopping experience

Staff were on hand to assist and staff member Dan PM was pleasant and informative at checkout ,I remembered Dan from a previous visit to this store where he was equally as pleasant and informative and a credit to the Blacks name . THANKS 👍

10 agosto 2024
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Risposta di Blacks - Glasgow

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Dan PM is a STAR staff

Dan PM helped me and my friend to find the perfect fit in hiking shoes. He definitely knows his stuff! Lovely, friendy and professional.
Thank you! :)

8 agosto 2024
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valutata 5 stelle su 5

Really helpful and friendly service…

Really helpful and friendly service from Elizabeth today :)

6 agosto 2024
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valutata 5 stelle su 5

Molly was incredibly helpful

Blacks Glasgow store didn’t have the product I wanted but Molly rang around Glasgow to find it in another store. She found a similar product in Millets and asked them to put it aside for me WHILE she carried on trying to find my original choice. When she did find it in Tifo she then negotiated me a significant discount in their price to match the Blacks price. She was friendly, helpful and nothing was too much trouble. She’s a star.

4 agosto 2024
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Super knowledgable and helpful staff

Super knowledgable and helpful staff, really appreciated Dan (top floor) and Rachel on our visit today.

1 agosto 2024
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Valutata 5 stelle su 5

Upstairs Dan

Upstairs Dan, what a guy , helped us more than we could of asked, we are going camping today and Dan helped us get all the gear we needed and even packed our bag for us while telling us good places to go in aviemore, never had such helpful service from a store before 10/10

1 agosto 2024
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Advised staff that I hated shopping so…

Advised staff that I hated shopping so it needs to be quick and painless. Was in to take advantage of sales and get gift voucher for friend’s birthday. Top-floor Daniel - or should I say top drawer was especially helpful, empathetic and knowledgeable about products on sale, which isn’t always a given.

26 luglio 2024
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

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