Blacks - Castleford Recensioni 

453
TrustScore 5 su 5

4,9

32 Castleford Outlet Village, WF10 4FR Castleford, GB


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Valutata 5 stelle su 5

Smaller shop, but actually had better stock in than larger local Go Outdoors store. Extremely helpful & knowledgable store assistants. I was served by Mike who helped me select a pair of comfortable &... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I received excellent customer service from the sales assistant in Blacks. He took the time to understand me and what I needed. I bought some Berghaus galactic boots that fit great. Thankyou

L'azienda ha risposto

Valutata 5 stelle su 5

Visited Blacks store at Junction 32 at Glasshought/Castleford. Have been looking for new hiking boots for ages. Finally got them here! Served by Michael. Very knowledgeable guy + super helpful. Not pu... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

I recently made a purchase and the process at the till took a little longer than usual, as the employee was a trainee. I completely understand that everyone needs time to learn, so I was patient and... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di borse e valigie
  4. Negozio di articoli per il campeggio
  5. Negozio di articoli per la corsa
  6. Negozio di scarpe

Informazioni su Blacks - Castleford

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

  • 32 Castleford Outlet Village, WF10 4FR, Castleford, Regno Unito

  • 01977 802917

4,9

Eccellente

TrustScore 5 su 5

453 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,9

Tutte le recensioni

(453)

3585 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Always happy to shop here.

24 agosto 2023
Non scritta su invito
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Risposta di Blacks - Castleford

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

staff were very helpful

staff were very helpful. i asked about children's sleeping bags as I couldn't see any on the shelves. They checked the online stock of pod sleeping bags for me. Ordered 2 on Friday morning, in store and they arrived at my home 10.00am Saturday morning. Great service!

20 agosto 2023
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Risposta di Blacks - Castleford

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Helpful and knowledgeable staff

I went into blacks looking to buy a waterproof jacket to use for the Yorkshire three peaks. I was attended by Liv who had excellent product knowledge and gave me a range of options to choose from. Liv was incredibly helpful and gave me great advice. Even though the jacket I wanted was not in my size in-store, she was able to order it online and price match it for me. Very happy with my experience!

24 agosto 2023
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Risposta di Blacks - Castleford

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Well worth a visit

Staff were prepared to check new delivery for items we wanted. The manageress was very knowledgeable about products but not a pushy salesperson.
Very good value for good quality products

15 agosto 2023
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Risposta di Blacks - Castleford

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Valutata 5 stelle su 5

Service at its best !!!

Went into Castleford Blacks and was welcomed by Liv who was exceptional. She not only listened to my needs, but advised and taught me more about camping and other products around the store to have a successful trip. Give this girl a pay rise! Couldn’t recommend anyone better. Thanks Liv!x

7 agosto 2023
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Risposta di Blacks - Castleford

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great kit, great service great experience!

Went to Black's today to buy a new jacket. I was attended to by 2 young ladies who know their stuff. Both Liv and Charlotte's product knowledge was exceptional asking great questions to narrow down which products would be suitable for me. They were very friendly, polite and a real credit to Blacks! Even showing me how to make a pillow out of the jacket, as well as explaining the attributes of each jacket and there individual properties. Very pleased with my new purchase and the shopping experience today.

15 agosto 2023
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Risposta di Blacks - Castleford

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great shop

Great shop, friendly service. They accept blue light card - bonus!

14 agosto 2023
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Risposta di Blacks - Castleford

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Valutata 5 stelle su 5

A great shopping experience at Blacks…

A great shopping experience at Blacks at Junction 32, Glasshoughton, Castleford on Saturday 12 August. Very experienced staff who certainly know their products and are able to give sound advice as to what's best to buy to suit your needs. Sorry I don't have your names guys but you will know who you are. Thanks very much for your excellent customer service.

12 agosto 2023
Non scritta su invito
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Risposta di Blacks - Castleford

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Valutata 5 stelle su 5

Really pleased

I don’t usually write many reviews, but I was so impressed with my recent blacks purchase. I was in store looking for a specific coat, which they didn’t have so I was trying some alternatives.

One of the shop assistants gave me a recommendation for a coat they have, which sadly wasn’t in store in my size. They provided an alternative colour in my size so I could try it on, then ordered it from their website to my home address, including price matching it to the store price.

They advised it could be a few working days for the delivery to arrive, however it came the next working day which I was so pleased about as I needed it for the weekend. Wouldn’t hesitate to use blacks again.

31 luglio 2023
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Risposta di Blacks - Castleford

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Blacks Customer Care Team

Valutata 5 stelle su 5

Visited Blacks store at Junction 32 at…

Visited Blacks store at Junction 32 at Glasshought/Castleford. Have been looking for new hiking boots for ages. Finally got them here! Served by Michael. Very knowledgeable guy + super helpful. Not pushy. Understood my particular requirements + gave excellent advice. He certainly knows his stuff. Would recommend him and Black's to anyone. Great experience. Made even better by Caravan + Motorhome discount! Shame the store isn't bigger so it could carry more stock although Michael mentioned I could order into the store which I might do next time.

7 agosto 2023
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Risposta di Blacks - Castleford

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Super service

Super service in the store, the coat looks great, though not worn yet. It was delivered the next day and the courier’s service was excellent.

2 agosto 2023
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Risposta di Blacks - Castleford

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Attentive staff

Attentive staff, nothing too much trouble and a special thanks to Mike for his assistance this morning 👍

4 agosto 2023
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Risposta di Blacks - Castleford

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Consistently great service

Called into our blacks store at j32 Castleford, quite a small store but packed with really nice gear and all of the staff are very professional, pleasant and knowledgeable.
This is my first choice store for branded outdoor clothing.

25 luglio 2023
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Risposta di Blacks - Castleford

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valutata 5 stelle su 5

Walking Shoes

I was looking for a pair of waterproof walking shoes preferably with Goretex finish and having previously had a pair of Merrell shoes that was my first choice.
The assistant I asked for help choosing was Charlotte, she was very knowledgeable and thoroughly explained the different waterproofing, soles and arch supports on the range of shoes in store, I would definitely recommend this store for a great range of products.

20 luglio 2023
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Risposta di Blacks - Castleford

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Outstanding customer service

Outstanding customer service from Liv. From a good range of products, we purchased a number of items (boots, rucksacks, trousers & jacket). Liv was very helpful and never pushy meaning we will return for future purchases.

14 luglio 2023
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Risposta di Blacks - Castleford

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Valutata 5 stelle su 5

Came here to find my first pair of…

Came here to find my first pair of walking boots. Olivia was extremely knowledgeable. She knew exactly what I would need and listened to what I was using them for. Great customer service couldn’t have asked for an easier experience. Thanks Olivia!

13 luglio 2023
Non scritta su invito
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Risposta di Blacks - Castleford

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Brilliant service

Brilliant service
Charlotte was very knowledgeable
And patient

14 luglio 2023
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Risposta di Blacks - Castleford

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Very helpful staff

I had an issue with an online order when it arrived. I called in to store to see if there was anything they could do to help and Charlotte, I have to say went above and beyond to sort my issue. Had a good chat with Connor, a very knowledgeable and friendly member of staff while Charlotte sorted my issue.

11 luglio 2023
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Risposta di Blacks - Castleford

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Bought a pair of Merrell shoes today…

Bought a pair of Merrell shoes today and was impressed by your staff member Liv who was very patient and had great product knowledge. Overall a positive experience.

10 luglio 2023
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Risposta di Blacks - Castleford

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Blacks Customer Care Team

Valutata 5 stelle su 5

Fantastic customer service to rectify…

Fantastic customer service to rectify an issue from Ultimate Outdoors. Even helped load our tent into the car.

7 luglio 2023
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Risposta di Blacks - Castleford

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

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