BiP Solutions Recensioni 

221
•
TrustScore 4.5 su 5

4,3

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Valutata 5 stelle su 5

Great Software that is easy to navigate and saves loads of time. The team at BIP are very thorough and have loads of experience. Special thanks to Brandon for his help with the onboarding and subseque... Leggi di più

Valutata 5 stelle su 5

Just renewed our annual contract and signed up for three years. Fantastic service throughout from John-Joe Smith who walked us though the renewal and then took time in a follow up demo to ensure we a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Our account manager Brandon Coghill has been helpful throughout the set up for our company. He always makes time to help and assists with our queries. The portal is user friendly and contains all the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The only business to business portal you should choose in the UK, the webinars,the training, and a dedicated account manager were all top drawer. No other portal investigated came anywhere near. Every... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di sviluppo aziendale
  2. anche in
  3. Agenzia di media e marketing

Scritti dall'azienda

BiP Solutions helps businesses of all sizes grow through engagement with the public sector supply chain; and helps public sector buyers engage with their suppliers compliantly and efficiently. BiP's customers can rely on the expertise and experience that's accumulated in more than 38 years of business. Over nearly four decades our product set has evolved to become the most comprehensive range of online intelligence and analysis solutions and consultancy, marketing and events services in the market. However, the idea that started it all way back in 1984 hasn’t changed: to help businesses and governments to work together more effectively and successfully to the benefit of all. Our business intelligence services are the most advanced available; blending powerful data research (we own the UK's largest database of government contracts, awards and spend data) with AI and data visualisation. We make it easier for suppliers to find opportunities relevant to them - and to identify potential future opportunities that have yet to be tendered. Early engagement is core to our philosophy and supported via our 200,000 strong database of public sector procurement decision makers and influencers. This database, allied with our skills in Business to Government (B2G) marketing and content creation makes us the only partner you will need.

BiP Solutions

Scritti dall'azienda

Focused on delivering success for our customers
Now in its 40th year, BiP Solutions is the leading provider of services that support successful engagement within public sector supply chains. We recognise the power of the public sector as a customer, and have grown massively since our beginnings in a portable cabin in Glasgow. BiP Solutions has come a long way but our core values remain unchanged – we continue to remain at the heart of the buyer/supplier relationship and support our customers through all stages of the procurement journey. Our services are all designed to help businesses grow, within the largest and most diverse marketplace of all. From online business intelligence services through to market engagement and proven industry events, there is no better way to engage with the public sector supply chain.

Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

221 recensioni

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4,3

Tutte le recensioni

(221)

2 recensioni negli ultimi 12 mesi

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Valutata 4 stelle su 5

We have been working with BIP

We have been working with BIP on an e-mail campaign now for about two months, and the initial results have been very encouraging. Our contact, James, has been bvery enthusiastic and kept us very much 'in-the-loop'and continues to check we are happy with the service we are receiving.

13 ottobre 2019
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Risposta di BiP Solutions

Hi - that's great to hear, thanks for the positive review.

Valutata 4 stelle su 5

UK Construction Online

We have run a series of banners, solus emails and editorial with Stuart Parkinson with encouraging results.

9 ottobre 2019
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Risposta di BiP Solutions

Thanks for the review Ceri; very glad to hear you are getting good results with your UK Construction Online campaigns.

Valutata 4 stelle su 5

BIP Solutions - review

We have been using BIP solutions for a couple of years now. Our experience has always been very good. Very efficient and friendly service and the results for our events have generally been very good. We will continue to work with them, and our account manager, Stuart Parkinson, for other upcoming events in the future. Would be happy to recommend using their services.

30 settembre 2019
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Risposta di BiP Solutions

Thanks for the great review Paul, pleased that Stuart and our service are delivering the results you require.

Valutata 5 stelle su 5

Our business used BIP solutions for a series of e-shots

Our business used BIP solutions for a series of e-campaigns in 2018/2019.

We took guidance from our account manager Amy Bourne on content and flow which delivered outstanding results and sales leads.

25 settembre 2019
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Risposta di BiP Solutions

Hi Graham - thanks for the positive endorsement of our services and Amy's work, we look forward to delivering more successful campaigns for you in future.

Valutata 5 stelle su 5

Made our event a success

We used BiP to generate some new leads for our breakfast event. Over 50% of the audience had come via BiP and we converted more audience members into customers as we did attendees from other sources.

However our upped attendance rate paled in comparison to the other related resources that the team updated us with during the campaign, and has lead to an insane amount of followup work (a great problem to have, may I add).

I am looking forward to discussing our next project with them.

(PS Ignore the angry reviews from spiteful people who forgot to cancel their subscriptions, Alexander Shing and the team were an absolute delight to work with and I have no doubt that they could resolve anything if you just picked up the phone and spoke to them!)

17 settembre 2019
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Risposta di BiP Solutions

Hi Felix - we're delighted that your event was a success and hope that you're managing to deal with all the leads it created for you! We are always happy to talk to our customers - whether to share success stories or understand how we can make our services even better for them. Thanks for the great review.

Valutata 5 stelle su 5

The Extra Mile

We've worked with BiP Solutions for nearly 3 years, namely with our Account Manager, Rory. The service is always very responsive and helpful, and they are always sharing new ideas to help our marketing stand out from the crowd.

16 settembre 2019
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Risposta di BiP Solutions

Thanks for the positive review Matt; good to know our services are working for you!

Valutata 5 stelle su 5

Helpful and responsive team

Helpful and responsive team (especially Stuart Parkinson and Gareth Trevor-Jones!). Gained us lots of leads across the year.

29 agosto 2019
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Risposta di BiP Solutions

Thanks for the great review Julia; we'll continue to work hard on keeping your leads coming!

Valutata 2 stelle su 5

Have used this company for 11 years

Have used this company for 11 years, inherited from a previous employee. I trialled another company following a sales call and decided they gave a decent service at a much lower cost, plus I preferred some of their features. Tried to cancel my subscription only two weeks after the renewal date to be advised it would cost me £971 + VAT - what!! That's equivalent to approximately 4 months worth of service. I was quite happy to pay the £450 mentioned in previous reviews on here - but £971, come on BiP - I think you've had enough money out of us over the years, and I was quite prepared to consider coming back next year when I'm up for renewal again (and told you so over the phone) if you could offer a more competitive rate - now I'm thinking I won't be doing that.

After 11 years I would think that to preserve your customer relationship and possible future custom you would not be trying to milk what you can out of this company - and calling it 'admin fees'.

23 agosto 2019
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Risposta di BiP Solutions

Hi Sara – thanks for your review. We’re sorry to see your company leave BiP Solutions after 11 years: we do appreciate having had your business over such a long period. We have been in contact separately to discuss the early termination fee, and to explain how that was accurately calculated. However, given your tenure with us, we have also agreed a lower payment with you to exit the service; which I am aware you've accepted. We wish you luck with your plans for the future, and as discussed will be back in touch in due course, hopefully to welcome you back.

Valutata 5 stelle su 5

BiP Solutions team was prompt and professional

BiP Solutions team was prompt, professional and responsive, and provided valuable guidance to help us maximize the value of our marketing investment.

19 agosto 2019
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Risposta di BiP Solutions

Hi Bob - many thanks for your positive review; we look forward to continuing to support your growth ambitions.

Valutata 4 stelle su 5

Working with Defence Online at BiP Solutions

I have worked with their Manchester office for many years – advertising my organisation’s conferences on their Defence Online website. Stuart, our Key Account Manager at BiP has always been very responsive and we hope to continue working with them in the future.

19 agosto 2019
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Risposta di BiP Solutions

Hi Shannon - thanks for this review and the positive feedback for Stuart. We look forward to working with you on your future requirements.

Valutata 5 stelle su 5

We have used BIP for a short time for…

We have used BIP for a short time for various services, however I must say their service levels have been very good and supported our business. As much as it is early days and therefore it is hard to gauge the long term benefit of their services, up until now we are very pleased.

16 agosto 2019
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Risposta di BiP Solutions

Thanks for the positive review Liam - early days as you say; but we are sure you will see long term return on investment through the use of our services.

Valutata 1 stelle su 5

I used Bip Solutions services for two…

I used Bip Solutions services for two years and never found it very useful although I didn't have an issue with them until I came to cancel the subscription. I originally signed up to a worldwide account then they automatically renewed it the next year and I said I didn't mind continuing but I only wanted access to UK contracts. So they amended the subscription no problem and never mentioned that the subscription would automatically roll on the next year until a few weeks ago when I tried to cancel completely. They said I had signed up to a rolling contract and it was too late to cancel. They told me they sent me a letter that had clearly stated this fact but I never received such letter so I asked them to email me the letter that was sent. They took a week to send it to me and I had to chase them for it. When I got the letter it never said anything about automatically renewing just that my new subscription would start on the 17th July, but I never received the letter. Then we received an invoice on the 23rd of July (dated the 17th) so I emailed straight away to cancel and got an email back on the 26th to say I was too late to cancel. I am so cross as I would never sign up for a rolling contract and I told them on the phone last year that I probably wouldn't renew if we didn't win any contracts this year and they never mentioned anything about a rolling contract then. I am still waiting for proof that I agreed to a rolling contract, according to the government website if it isn't clearly stated anywhere it doesn't apply. All I want to do is cancel my contract, I am really disappointed in this company and don't want anything to do with them anymore. They have said I have to pay £450 to cancel the contract which is absolutely disgusting and a total con. Don't use this company!

5 agosto 2019
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Risposta di BiP Solutions

Hi Melanie

We are very sorry that this has been your experience of BiP Solutions, especially since it is not consistent with the feedback we receive from the vast majority of our customers. It is simply not possible for us to sign customers up to contracts they have not reviewed and agreed to. On that basis, I was concerned to read your review and have personally investigated the matter.

I have since received confirmation that you had indeed signed our Terms and Conditions at the beginning of your contract period and that you were alerted one month in advance of your renewal in writing. As you will also know, details of your subscription can always be found under the ‘My Account’ area, and is accessible every time you log in.

I can also see from our records we tried to contact you seven times via telephone throughout the subscription year as is the norm given that we regularly check in with all our customers to provide any assistance or support in using the system. On each occasion, you indicated you were too busy to take the call. Our terms clearly state there is a late cancellation fee of £450 but as a goodwill gesture given the cancellation was in the first week of your new contract, we have now cancelled your account and a credit note has been issued to cover the value of the invoice. You will have also received an email from our finance department to this effect.

If you would like to discuss the matter further, please do feel free to contact me at grahame.steed@bipsolutions.com

Valutata 5 stelle su 5

Surprised to see the review below…

Surprised to see the review below saying “don’t be fooled by the 5 star ratings….”. I have worked with BiP for many years and all I can say is that they have been very helpful and have provided my company with a range of services that has allowed us to both access and build opportunities across the public sector. I’ve also attended a number of their events that has also provided us access to buying organisations, which subsequently developed into of new business opportunities. Overall, my experience has been nothing but positive and my company rely on them to keep us connected with the public sector.

17 maggio 2019
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Risposta di BiP Solutions

Hi Andrew - thanks for your kind review; which is reflective of the majority of our customers. Pleased that we play an important role in your engagement with the public sector - and happy to help support this in any way we can. Glad you have had benefit from our events too - a great way of reaching out to buyers.

Valutata 5 stelle su 5

I attended the Procurex 2019 event on…

I attended the Procurex 2019 event on behalf of my company (manufacturer) and found the event to be very well attended with a lot of key decision makers from many different sectors visiting my stand. Well worth the price of admission!

The drinks, dinner and awards ceremony were extremely well run and I would have no hesitation in attending again in the future.

14 maggio 2019
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Risposta di BiP Solutions

Thanks Charlie, glad the events worked well for you!

Valutata 5 stelle su 5

Great events and very helpful organisers

The team at BiP run great events for B2B organisations looking to promote their services.

The events are always very well organised and have come through on their promised audiences.

I would highly recommend trying a BiP Solutions events out for your business.

23 aprile 2019
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Risposta di BiP Solutions

Thanks for the recommendation Wayne - we pride ourselves on putting on well run events that help engage buyers and suppliers: glad they have worked for you.

Valutata 5 stelle su 5

Helpful and friendly

I have had a working relationship with BiP for 20 years and always found everyone to helpful and friendly
I am happy to recommend them as a customer and a supplier.

2 aprile 2019
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Risposta di BiP Solutions

Thanks for your endorsement Simon - we value your business, especially over such a long period. Look forward to continuing this for another 20 years and more.

Valutata 5 stelle su 5

Events are always well ran and staff…

Events are always well ran and staff are approachable and friendly. They offer us a great window to meet with procurement specialists from across the Public Sector and really get to understand the market at grass roots level.
I would certainly recommend anyone that is looking to engage in this sector to speak with BIP and look at the options available.
The leads and contacts made from just one event, would have taken a team of new business hunters many weeks to collate.

2 aprile 2019
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Risposta di BiP Solutions

Thanks for such a positive review, Richard. We're delighted that our events have been fruitful for you, and agree that as a way of making multiple new contacts (or catching up with existing ones) they are hard to beat.

Valutata 1 stelle su 5

Absolutely Terrible

Absolutely Terrible!

I have just received a court summons from this company for a 2 year contract I DID NOT AGREE TOO!

Beware of this company and their pressuring calls and emails to your staff!

25 marzo 2019
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Risposta di BiP Solutions

Hi Rachael Louise. We're sorry that this has been your experience of BiP Solutions, since it is not consistent with what the vast majority of our customers feel about the service they
receive. It is never desirable for us to have to pursue legal means to uphold contracts made
with our customers. Presented with the same circumstances as your case, we believe our customers would probably (though equally reluctantly) do the same. We hope this can be resolved. It is simply not possible for us to sign customers up to contracts that they have not reviewed and agreed to. If you want to discuss this further, please contact me at
grahame.steed@bipsolutions.com. Thanks.

Valutata 4 stelle su 5

Just won't listen!

How many times have I been invited to events I do not want too go to by this company I have lost count of. How many times have I tried to unsubscribe and change my preferences I have also lost count of. I get at least four or five emails a week that I just do not want or need. If anyone knows how to report them please let me know?

Update - I have been contacted by Bip and they will remove my details. I will leave it for a few weeks and if they are true to their word I will remove this review.

2nd Update Bip have been true to their word. For the last three weeks I haven't received any emails so I assume I have been removed.

13 marzo 2019
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Risposta di BiP Solutions

Dear Richard

I am very sorry to hear this. At BiP Solutions, we take data privacy and data security very seriously and in light of this, we have developed a robust process to ensure we are meeting our obligations under GDPR and the PECR Regulations. Clearly, something has not worked in respect of your details – so if you can contact me directly at grahame.steed@bipsolutions.com, I will personally investigate this further, and ensure you are opted out from all BiP Solutions’ communications.

Kind regards
Grahame

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