I’ve had a great experience with my Bip credit card. The app is really easy to use, making it simple to keep track of my spending, payments and available credit. I like that everything is managed digi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I never had problems with I think they are on of the best virtual cards and support staff are very helpful
L'azienda ha risposto
Time to leave this company after 4 years Continual errors Continual lies from the Call Centre who could hardly speak English and if they don’t like what you say when you correct them, they hang... Leggi di più
L'azienda ha risposto
BIP Card Is Very Good , Convenient Card How many times I used in UK and Outside UK Been Very Happy , Quick and Efficient Respond from Customers Support Team I recommend for 100% for Everyone... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
This is Bip. Cardless credit that lives on your phone. No fees, just one interest rate. Simple. Smart. Run by you. Representative 34.9% APR (variable). Credit provided by NewDay Ltd., 18+, subject to status, T&Cs apply, UK only.
Informazioni di contatto
Regno Unito
- www.bip.credit
4,3
Eccellente
2K recensioni
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Come questa azienda usa Trustpilot
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Le persone hanno visualizzato anche
Bip is easy to understand and easy to…
Bip is easy to understand and easy to operate within the app.
I have no problem using the app
2 marzo 2026
Risposta di Bip
Hi Michael, we're happy to read that you are enjoying our app! Thank you for taking the time to leave us a positive review 😊Thanks, Michelle.
Great Virtual Credit Card
I've had Bip for a while now, great app, very handy and easy to use . Definitely would recommend this virtual card, very useful and happy with this company.
20 febbraio 2026
Non scritta su invito
Risposta di Bip
Hello James. We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊Best, Audrey
Nasty sub prime lender with no compassion to illness .
I was with this credit provider for years and had no issues whatsoever . Then I was diagnosed with cancer and required operations and treatment and have been in hospital for months fighting it. As soon as I was diagnosed I contacted Bip to explain the situation as being self employed I am unable to work and as I have no family or partner told them I might not reply to their messages immediately because of the situation but would always reply. Without warning they closed my account and put me in a default notice. Closed access to the app and my account online. They send me updates but I cannot read them because I cannot open the app. Out of all my creditors Bip and aqua have treated me terribly and written me off very quickly. I had always paid on time and never had an issue but soon as you are ill or go through a bad time they became extremely hostile and aggressive. They don’t care all they want is their money back. They have cause me excessive stress at a time when I should be trying to get well. I wish I had never got involved with this sub prime lender. But I’m happy that as they have been soo nasty that I will probably be dead before they get their money back and after the way they have treated me I will make sure I have nothing of value left for them to get their dirty hands on.
26 febbraio 2026
Non scritta su invito
Risposta di Bip
Hello Martin Peters,
Thank you for reaching out about your experience, I appreciate the time you’ve taken to write the above. I’d like to pass your concerns on to our Specialist Team for further review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can work to support you further.
Take care,
Claire
Risposta di Bip
Hi Phil, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
The best friend
BIP was for me like family. Always careful with me and very protective.
I'm very satisfied to be one of BIP friends.
12 febbraio 2026
Risposta di Bip
Hi, Thank you for choosing us as your card provider. We're pleased to have you as our customer 😊 Thanks, Michelle.
Excellent service
29 gennaio 2026
Risposta di Bip
Hi Karl, thank you for taking the time to leave us a kind review, we appreciate it! 😊 Thanks, Michelle.
Irresponsible organisation
Bip and NewDay Ltd are irresponsible lenders and are a disgraceful and neglectful organisation. They agree credit where they should not have any reason to lend. In addition, they do not provide adequate support to vulnerable customers such as myself and victims of financial abuse. I have lodged a complaint against NewDay that, if not upheld by them, I am confident will be upheld by the Financial Ombudsman Service. Avoid, avoid, avoid! As you don't know what circumstances you will end up in the future and you do not want to risk yourself as being under the merciless pressure of an organisation like NewDay Bip.
22 settembre 2025
Non scritta su invito
Risposta di Bip
Hello Russell,
Thank you for reaching out about your experience, I appreciate the time you’ve taken to write the above. I’d like to pass your concerns on to our Specialist Team for further review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can work to support you further.
Take care,
Claire
Risposta di Bip
Hi Michael, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
Good form of credit
Bip has always been a very good and affordable form of credit for me. Your account is reviewed regularly to see if you qualify for an increase and the app is very easy to use.
15 gennaio 2026
Risposta di Bip
Hi Mr. McCabe, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 best, Elan
Customer service are shocking and can’t…
Customer service are shocking and can’t be arsed to help so just fob you off!
6 gennaio 2026
Non scritta su invito
Risposta di Bip
Hi,
Thank you for your review. I'm very sorry for the difficulty you have had when trying to contact our team. We work hard to give all our customers a great experience whenever they contact us or use our services. I’m sorry we didn’t manage that for you this time.
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.
Regards, Julie.
Impossible to get in touch with them
Impossible to get in touch with them. Trying to contact them over a late family members account and they can't even answer the phone
2 dicembre 2025
Non scritta su invito
Risposta di Bip
Hi Chelsea,
I do apologise that when you attempted to contact us you were unable to get through to an agent. At times we may experience higher than anticipated call volumes, and we may not be able to answer the call as quickly as we would like to. Please be assured that we are working hard to get this resolved and ensure all customer calls are answered as quickly as possible.
Best,
Stephanie.
Refused for no reason
Refused for no reason. A home owner, full-time employment, with excellent Experian credit rating. Apparently not good enough... maybe they only want clients who are unlikely to meet the monthly payments.
30 novembre 2025
Non scritta su invito
Risposta di Bip
Hi,
I'm very sorry to read that you have not had the experience you expected with us. I appreciate the time you have taken to leave us a review.
Please contact us so that we can discuss your concerns in more detail. You can find details on how to contact us online by going to: Help & Support > Contact Us > Contact Details.
Best,
Stephanie.
This is a unique credit card which is…
This is a unique credit card which is without PLASTIC. It means I don't have to carry a PLASTIC card with me
20 novembre 2025
Risposta di Bip
Good Afternoon,
Thanks for taking the time to share your review, great to hear you're happy with everything!
- Kenith
Risposta di Bip
Hello Theano. Thank you for choosing us as your card provider - and for leaving us a positive review! Best, Audrey
Ease of use ,
23 ottobre 2025
Risposta di Bip
Hello Gary. Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊Best, Audrey
Bip is a asy and great cardless accout…
Bip is a asy and great cardless accout and very easy to use ive never had any problems
2 ottobre 2025
Risposta di Bip
Hi Stephen, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Having to send Bailiffs to NewDays registered offices!
I have been in contact with Bip/Marbles/New Day Media and their Executive team regarding a complaint I previously filed last year. After NewDay’s initial review and refusal to resolve, I escalated my complaint to the Financial Ombudsman Service (FOS) where they upheld it against NewDay, ruling that they must repay a Section 75 claim they had denied, pay compensation, and remove an incorrectly recorded CIFAS marker.
Despite the FOS ruling - which is legally binding - they gave NewDay a reasonable timeframe to comply who have not yet acted on it. Because of their failure to respond or comply, I have had to file an application to enforce an award (Form N322A) via my local county court to legally recover what is owed and have the CIFAS marker removed. This enables me to instruct court enforcement agents (Bailiffs) to their offices to recover goods to the value of the outstanding claim.
I don’t understand why NewDay wouldn’t follow and accept their own complaint escalation processes, and I’m left wondering how an organisation that deals with people's finances, operates with such complete lack of integrity?!
4 settembre 2025
Non scritta su invito
Risposta di Bip
Hi Andrew, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0115 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Thanks, Michelle.
Keith, Bip customer service is helpless
Keith, the same customer service you are referring me to are so helpless and incapacitated to solve problem. I have called them more than 20times in the past 1 month. All following SOP ( i will escalate)
Yet nothing was escalated. Because I have closed my account with you before the refund came in you refused to process the refund yet it wasn't returned to the merchant. How long does it take to verify an electronic transaction if it was received or not.
Your customer service keep asking me same question each time I call in like I never called in before after calling for over a month
7 agosto 2025
Non scritta su invito
Risposta di Bip
Good Afternoon,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Zoe
Risposta di Bip
Hello Costas. We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊Best, Audrey
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