Bing Lee Recensioni 280

They don't respect their "Competitor Pricing Policy." Instead, they try to give you all kinds of explanations and excuses not to offer you the discount (match the price).

RESPONSE to Bing Lee

I have already contacted your customer team with no results!

Bought a washing machine from the on the 10th of May.

Ended up spending over $1200 on a machine and they had a promo "free delivery, install & removal of the old machine".

Thought it was a good deal at the time, after all the clothes that were ruined NOT SO....

Machine was promptly delivered & installed (ALTHOUGH INCORRECTLY).

We were wondering why after each COLD wash the clothes come out VERY WARM, thought it was strange and thought maybe the machine was heating the water and thus faulty.

Called Bing Lee Alexandria FOUR times:
1. Spoke to sales guy who said should be fine. (Lee)
2. Called again a week later was told to call the service centre for Fisher & Paykel.
3. Called the store asking for Manager - No return call
4. Spoke to sales guy again stating how their delivery guys crossed hot and cold water and thus some of our clothes were damaged. Told me to email and send photos assumed no responsibility.

The Fisher & Paykel service company I called were awesome, they diagnosed over the phone the issue but were pretty upset (and rightfully so) that the delivery guys make this error so often and the service guys have to spend time on the phone with customers and don't get paid for these issues.

Bing Lee have a duty of care to install goods properly, their lack of professionalism was evident and I cant urge enough that people should just take their money elsewhere. Horrible service from sales to delivery!

I recently had some technical issues with my laptop purchased from Bing Lee over 5 years ago. I had medical and personal data inside that I was unable to access due to being locked out of my laptop. Special thanks to Bing Lee for going the extra mile and getting my laptop fixed and unlocked so I could recover my data. Ill definately buy my next one from bing lee rhodes very soon.

Not sure what to say now. Still getting calls and emails from Bing Lee Rhodes Manager Keith although I was told a while ago that head management would sought the issue out.
Second guessing the whole fiasco which ended up with me paying for installation myself. Bing Lee did refund my $635 installation fee and did offer another installer but by that stage I was sick of a leaking gas oven and it was a week after the first attempted installation. Something doesn’t add up.
Whilst I do appreciate the work of some of the staff at Bing Lee , I’m not sure this won’t happen again.
If the manager at Rhodes knows nothing about the whole situation, I want to know why.

I had a phone call to Bing Lee and spoke to a man called Roland he has so helpful easy to understand and a pleasure to have someone so caring as I’m 73 yrs old and it was a pleasure speaking to him I will recommend Bing Lee to all my friends thank you Roland

My ACER laptop never worked properly and Bing Lee just referred me to ACER continuously and ACER ignored most of my emails/phonecalls until I advised I wanted to use my consumer law rights to a refund.

I purchased an ACER laptop off Bing Lee. It worked fine for the first few months I had it but I was using my old laptop most of the time as that was where most of my information was stored. After I transferred my files across to the ACER laptop it stopped connecting to the internet. I contacted Bing Lee/ACER as above and finally got told I had to update all the drivers/software. Very hard when your computer won't connect to the internet. Even after getting all the updates the laptop wouldn't connect to the internet continuously.

Eventually after constantly contacting ACER I was told to do a full reset. I had to back up all my info, wipe the computer and reinstall the information. It worked for a little while. Then the problem reemerged. Finally I was told, after an extended period of having my phonecalls ignored, I again contacted Bing Lee. Again they referred be to ACER. I had to wipe the computer and send it back to ACER.

After claiming nothing was wrong with the laptop I was able to show that I had kept a copy of the event logs showing there was an error with the wifi adaptor. Eventually ACER/Bing Lee agreed to refund my money after 10 months.

Terrible service. I had hoped that Bing Lee would offer me some recognition of the inconvenience of not having a functional laptop during a pandemic but they basically said that they don't have comparable models that they were willing to supply so bad luck. Having to go through the WA Magistrates Court for compensation. Very disappointing.

Just attended Bing Lee at Old Guildford to buy a monitor advertised on website. Staff in computers area are huddled together chatting, no one serving. When I asked if they had the monitor on the website, I am told it doesn't exist on the website, despite me looking at it and showing them. They can't order it. End of service. I was walking around to find other options, no assistance offered. Huddled together near front counter chatting again. Walked out in disgust.
Filled in online form for Live Chat Online. Top of screen says Bing Lee Customer Service. I am immediately told by Katherine, Support Assistant to send my question/ complaint to an email address. No attempt to provide any sales or service assistance.
What's happened to Bing Lee? New owners?
Found a solution around the corner at Officeworks.

The worst customer service I’ve ever had from a retailer, I just bought a gaming mouse for my pc and after using for 2 weeks I realised the left click button was either hardware faulty or it was a software problem but after trying everything I decided to take it back for a refund and even though I had told them I had tried to fix the problem before bringing it back they told me I was wrong and take it back home and try something else I was disappointed and disgusted in their poor effort to help me out!

Recently ordered a product but didn't need it before the order shipped. Sent emails about the cancellation of the order to the email that live chat sent me, no replies back. It has been 6 days since the cancellation has been 'processed' and no reply back due to 'delays' in the department. Overall, bad experience and will never choose to order off here again.

Pretty poor service also the promotional gift cards are impossible to redeem tried more than 20 times I went back to the thornton store to enquire and was told to keep trying?
I would like to know how since there is no to access on there site.
SCAM

I had purchased a 32" Smart TV from the Thornton branch I never realised until I arrived at home that the side of the box was damaged I opened the box and found the screen was cracked . I called the shop and he told me "to bring it in we will see what we can do" , when I had arrived back at the shop I was standing at the service counter and neither one of the 2 staff members that were at the counter asked me for any assistance, I then after waiting for approx 5 to 10 minutes, I was approached by another staff member, whom asked me what I needed? I told her that I was returning the tv as it is damaged, I also said why they don't check for damage? she replied in a abrupt voice to me "we don't check TV's under 50" , I then said well they should, she then replied " how do we know it wasn't you that broke it" ? I replied to her say that again and we are going to court. After that was said she then replied "yes they should check" again in a abrupt voice, after we sorted out the replacement TV she gave me the new invoice and again not realising that on the back page she attached a leaflet on how to place TV's in the vehicle when transporting, after I noticed the leaflet it again made me realise that she actually believes that it was me that done the damage, I think it might be best if the staff are trained to do a visual check of the boxes for damage prior to selling the item no matter what size the box is.

Spent my entire Saturday trying to get an answer from Bing Lee after they lied and gave me incorrect information and then spent the whole day making it worse and impossible to get answer.

Called in the morning to confirm if I made an online order I could organise for a sensitive freight company to collect - was told by the customer service person that was fine, and then she recommended which Store to purchase from online for collection. I was then told once I had made my purchase they could then sort the details with the order number, ie time of collection, as I was organising a freight company to collect items before shipping down to Tasmania.
Put my order in.
Sent email and called to confirm details.
Was told unfortunately that it wasn’t possible and I had to collect in person in Melbourne.
No further comment or offer for assistance.
Tried to change my order to be delivery for Bing Lee to deliver to the Sensitive Freights depot warehouse - not possible, a manager would have to authorise - he will call you back in 30 minutes. 30minutes passed. I called back. He will call you in an hour. Three hours passed.

Meanwhile I am waiting to enjoy my Saturday, I have friends and family over and I can’t spend time with them whilst I am waiting to get this sorted. I explained I want to know if possible because if not I need to order from somewhere else to make sure I get my order..... oh no you will get an answer soon and I’m sure we can get this product to you.

4pm i called again - manager is busy he will call you, no I want to speak to him now, simply I want an answer: yes or no - do I need to purchase elsewhere???
Manager: you were given incorrect information and we have spoken to that team member.
Ok well several hours have passed and it would of been good to know that it’s not possible.
It’s now 6pm and stores are closed, I can’t purchase from elsewhere - it’s now out of stock in Tasmanian appliance stores (it wasn’t that morning) and I have to wait 5 DAYS FOR MY REFUND.
Literally never again.

Don’t buy from Bing Lee.

Also making customers sign up to marketing material as the accept terms and conditions is shady and so dodgy.

Rubbish TV and Bing Lee refuses to refund.

Purchased a tablet in December. Faulty unable to charge. Still waiting for Bing Lee to do something after numerous calls to their help centre.
Worst customer service ever.
I suggest to everyone to purchase products not from Bing Lee.

I bought a laptop from the Chinatown branch of Bing Lee. The computer went into a lockdown and would not get out of the initial setup page. Took it back to the branch and requested an exchange as the brand new computer was not working as it should. The staff were extremely rude, accusing me of mucking up the password etc, even though I repeatedly explained I did no more than what was allowed in the computer. The computer was eventually replaced as the staff was unable to lock it and I would not agree to send it back to the computer to unlock with an unknown waiting period. My experience is that most retailers are happy to replace a brand new item. The way the staff kicked up a fuzz is really extraordinary. Worst of all, the staff were so rude you have to think Bing Lee management is stuck with a third world mentality.

I called up to confirm my order but the way the guy on phone talking was unacceptable. He was super rude and did not provide me with any sort of help. What an absolute of a company. Its sad that a customer cannot get help for the smallest of enquiry.

We purchased a Samsung Qled 75 inch TV from Bing Lee online Xmas 2020.
Bing Lee,s delivery team delivered a different model Samsung TV of the same size to us by mistake. They had delivered our TV to someone else and theirs to us would you believe.
Luckily we hadn’t unpackaged it as about 5 hours later we get a call from Bing Lee pointing out their mistake and said that they would return the following day to take the TV and deliver ours, guaranteeing that it would be a new one from the warehouse and in unopened packaging.
The next day the delivery guys turned up with the new correct TV with the straps removed from the package. Again also guaranteeing that it had not been opened. When we remove the packaging, the NEW TV is covered in cat hair ! What the !
Is Samsung,s factory employing felines or did the Bing Lee staff lie to us ?
I’m now in the process of calling customer service for the THIRD TIME trying to get them to supply me with a tax invoice of my purchase for my warranty.
I would suggest that if customer service is important in your helping decide which retailer you spend your hard earned money with.... Bing Lees is extremely poor !

I bought a TV, a Samsung 55" 4K TV (UA55HU8500) from Bing Lee Rockdale Plaza, NSW in 2014 with 4-year extended warranty. The warranty expired on 02/10/2019. My TV died on 26/10/2019.

I contacted Bing Lee Rockdale who suggested that I gave a call to Lumley (who provided the extended warranty) in hope that they might be able to do something as the warranty has 'just' expired. I called Lumley, they said that if it was couple of days after the expiry then they might have been able to do something. But since it's been 25 days, they said they couldn't do anything.

I then reached out to both Bing Lee and Samsung again to see whether they could do something. Neither did anything. I ended up paying the repair bill out-of-pocket.

I paid $2400 for the TV and a further $319 for 4-year extended warranty. I certainly did not expect it to die just after warranty has expired. It's very disappointing.

I will never buy anything from Bing Lee. And my next TV will be an LG.

Ordered an item that was listed as in stock locally. Turns out its out of stock, delaying my order at least an extra week, probably longer. Never got an email or anything telling me about the delay, I had to ask for an update through their customer service to find this out because my order isn't linked to my account for some reason. Pretty crappy over all.

Bought a washing machine online and it's horrible. Wash times take way too long (1hr+). Soap dispenser is useless and so is everything else. I contacted Bing Lee and their employee told me to contact LG for a reference number for a refund. I received this reference number, gave it to Bing Lee and was told I'd be contacted on Monday 21/12/2020. I waited for 5 days and still was not contacted. I called them back and asked what was happening and they said they'd get back to me. I received an email saying that the refund was actually not approved and that they will organise a service/assessment with LG. We do not want a service or assessment, we want this machine out of our house. I contacted LG and they told me to call Bing Lee for a refund that'll come with a cost... I've gone back and forth way too many times and am absolutely sick of it.