*Update* - My order arrived a few days after posting this. Whilst I’m happy with the genuine parts, I’d appreciate more transparency on the timescale when ordering. _ Placed an order on 31st July... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I placed an order for several Ducati parts and the full amount was deducted from my bank account immediately. I waited for about 1 month - then contacted bike-parts-ducati.com for a status... Leggi di più
L'azienda ha risposto
Waiting over a month for parts that never arrived; totally useless customer service; they just say, " Let me find out and then never come back to you. Now having to get my card providers involved. Sca... Leggi di più
L'azienda ha risposto
Good morning. I purchased several items over two months ago. The company has not delivered the products, does not reply to emails with a solution, offers no solution via chat, and now does not eve... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di autoricambi
- Negozio di accessori e attrezzature per moto
- Negozio di accessori per auto
- Negozio di motociclette
- Negozio di ricambi per moto
Scritti dall'azienda
Welcome to Bike-Parts-Ducati.com, your trusted source for genuine DUCATI motorcycle parts and accessories. We offer: ✔️ 100% original DUCATI parts ✔️ Interactive exploded diagrams to easily find the exact part you need ✔️ Fast worldwide shipping ✔️ Secure payment and transparent invoicing ✔️ Customer support in English, available via email and chat Whether you’re a passionate rider or a professional mechanic, we’re here to help you maintain and repair your DUCATI motorcycle with confidence. Thousands of satisfied customers rely on us. Thank you for choosing Bike-Parts-Ducati.com!
Informazioni di contatto
Francia
- www.bike-parts-ducati.com
1,9
Scarso
21 recensioni
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Solitamente risponde entro 1 settimana
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does not deliver the product
Good morning. I purchased several items over two months ago. The company has not delivered the products, does not reply to emails with a solution, offers no solution via chat, and now does not even respond to chat messages. Because of this, I have requested a refund; I hope that, at the very least, I will get my money back.
Here are further details regarding my complaint, as requested by the company: Order 39274686.
I purchased several items for a 2011 Ducati Hypermotard 796 (Order 39274686) and made the payment on June 26, 2026. To date, I have not received the products. I repeatedly asked for updates but received no satisfactory response via email or chat; this week, even the chat stopped responding. Consequently, I requested a cancellation and a refund of the amount paid and filed this complaint. Only then did they decide to reply, stating they would process the cancellation; the status in my account now shows "refunded," yet I have not actually received the refund. Ultimately, I would like the company to take customer relations more seriously—by shipping purchased products and providing updates on the delivery process. If they were quick to respond when I requested a cancellation, why weren't they just as quick to explain the reason for the delivery delay? In any case, I am awaiting the refund and would appreciate it if you could recommend another company capable of delivering parts to Brazil.
24 giugno 2026
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Risposta di Bike Parts Ducati
Dear M. ORTIZ,
Thank you for your feedback.
We are sorry that you were dissatisfied with your experience. However, we would like to clarify that the parcel was dispatched from the United Kingdom, with a tracking number provided at this time, and was subsequently returned to the sender after being held by customs, as the required import charges had not been paid.
These charges are the responsibility of the recipient.
We also responded to your requests through our customer service channels and contacted the dealer to arrange the cancellation and refund once the parcel had been returned.
The refund was fully processed by our service on the morning of 11 September.
We understand your disappointment and appreciate you taking the time to share your feedback.
Kind regards,
Customer Service
Payment deducted immediately - 2 months waiting - No parts were ever sent - Chargeback executed
I placed an order for several Ducati parts and the full amount was deducted from my bank account immediately.
I waited for about 1 month - then contacted bike-parts-ducati.com for a status - I was told that they were 'processing' the order. I waited about another 2 weeks, and queried them again, got the same response that they were 'processing'.
I told them i would like to cancel the order - About 1 week later i was told they were 'processing' the cancellation. I told the support staff that i had already paid, but no products had been sent at all - How difficult could 'processing' be? Just return the payment.
I ended up giving them 3 days to 'process' the order and told them i would do a chargeback and a Trustpilot review if they did not return the payment within this timeframe. (We were creeping up on 2 months waiting time in total by this point)
I executed the chargeback and here's the Trustpilot review, as proclaimed.
Do NOT place your Ducati parts order at this company!
19 agosto 2026
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Risposta di Bike Parts Ducati
Dear Client,
We are sorry that your experience with us led to this review.
We acknowledge that your order took significantly longer than expected and that the communication you received regarding its status was not sufficiently clear.
You should not have had to contact us repeatedly to obtain an update, nor should you have received the same general response without a clear timeframe.
However, we would also like to clarify that your order had not been ignored. Unfortunately, the parts were still awaiting processing and supply, which is why no shipment had taken place.
We also acknowledge that your cancellation request was not handled quickly enough.
We fully understand your frustration with the overall delay and communication, and we apologise for the experience.
We are reviewing the way delayed orders and cancellation requests are followed up to ensure that customers receive clearer updates and that similar situations are handled more promptly in the future.
Kind regards,
Placed an order, still waiting weeks later. No response from customer service.
*Update* - My order arrived a few days after posting this. Whilst I’m happy with the genuine parts, I’d appreciate more transparency on the timescale when ordering.
_
Placed an order on 31st July, and still waiting on it three weeks later. Requested for an update and still waiting on a response. Absolutely abysmal customer service.
31 luglio 2026
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Risposta di Bike Parts Ducati
Hello,
We are sorry that your experience did not meet your expectations, and we sincerely apologise for the lack of response to your request for an update.
Your order was delivered on 17th August, and we are pleased to hear that you are satisfied with the genuine parts you received.
However, we fully understand your frustration regarding the lack of communication while waiting for your order.
Some genuine Ducati parts must be ordered from the manufacturer, so delivery times may vary.
UK orders typically arrive within 7–14 working days, plus processing time.
However, we understand that this information should be clearer when placing an order, particularly when certain parts are not immediately available. We also acknowledge that your email requesting an update should have received a response.
We sincerely apologise for the inconvenience caused and thank you for your feedback. We will use it to improve both the information provided to customers and our communication during the order process.
Kind regards,
The Customer Service
Waiting over a month for parts that…
Waiting over a month for parts that never arrived; totally useless customer service; they just say, " Let me find out and then never come back to you. Now having to get my card providers involved. Scammers
28 luglio 2026
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Risposta di Bike Parts Ducati
Hello,
We are sorry to hear about your experience and understand your frustration.
We asked you to provide your order number or the email address used for your order so that we could investigate the situation and provide you with an update. Unfortunately, we have not received this information from you.
Please contact us again with these details, and we will be happy to look into your order and assist you further.
Kind regards,
The Customer Service Team
Parts never arrived
Placed an order over a month ago. No communication since & no parts have arrived. Tried contacting through the website and never replied. Had to charge back through my credit card.
21 aprile 2026
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Risposta di Bike Parts Ducati
Hello,
We are sorry to read about your experience.
Following your review, we requested additional information in order to locate and investigate your order. Unfortunately, we have not yet received a response, which prevents us from verifying the situation described.
We take customer inquiries seriously and would be happy to review your case as soon as we receive your order number or the email address used for the purchase.
Please feel free to contact us again with these details so that we can assist you further.
Best regards,
Customer Service
Did order a part for 749 2004 on…
Did order a part for 749 2004 on 17th... Money gone, no confirmation, no recipe, no nothing. Asked them about status of my order via mail on 5th of next month... 0 response. Filed Despute via Revolut and 3 days later got system mail from them that shipment has been created. Since i filed dispute i proceeded to their page to cancel and created cancellation request. Then again, no response no mail.. In few days i get notification that it was shipped to my country and requires feeling in some blank and farther VAT payment.... After cancellation and 20 days of silence and ignoring mails. (Their page claims delivery within 16 days). Now on 13th im still waiting for my money to be returned and for shipment to be sent back. Frustrating experience for overprice. AVOID ordering parts from them
13 maggio 2026
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Risposta di Bike Parts Ducati
Hello,
We are sorry to read your feedback. Unfortunately, despite our previous requests, no order number or identifiable information was provided, which does not allow us to verify the situation described.
Please note that some orders may require VAT/customs formalities depending on the destination country, which are independent from our company.
We remain available through our customer service if you wish to send your order details so we can review your case properly and provide assistance.
Best regards,
Customer Service
A bunch of shysters
A bunch of shysters. They’ll take your money, pretend the parts are in their way, then simply ignore you when you enquire about your delivery. AVOID
5 febbraio 2026
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Risposta di Bike Parts Ducati
Hello,
We’re very sorry to hear about your experience.
Please know that any delays are not intentional. The factory was closed from the end of last year until early January, and deliveries have been taking longer than usual as a result. We’ve also had a high volume of orders to process, and our team has been working hard to get everything out as quickly as possible.
We appreciate your patience and understanding.
The bike-parts-ducati team
They are terrible, I did not receive my items
They are terrible, after four weeks wait with no reply to my email I ended up phoning them to ask what is happening to my order , to be told it was late coming from Italy. After another weeks wait I asked pay pal to step in an get my money back. What a waste of time
28 gennaio 2026
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Risposta di Bike Parts Ducati
Hello,
We sincerely apologise for this situation. The delays were not intentional: the factory was closed between the end of last year and early January, which extended delivery times. In addition, an exceptional volume of orders required longer processing times. Our team did everything possible to ship your items as quickly as possible.
We thank you for your patience and understanding.
Kind regards,
Avoid this company at all costs
Avoid this company at all costs. I ordered a right hand mirror with radar for my Multistrada, checked it was the right one with them. When delivered it was the wrong one. Contacted them asking to return and get correct part. Several weeks later they contacted to say, cannot accept returns as their supplier had gone bust. Not my problem, however they refused. Had the cheek to contact me last week to say they have a new supplier, Uk based if I want to purchase the part again. What a cheek, and the supplier is a UK shop so why would I go through them. I have never had such bad service from a bike parts company ever, until this lot.
12 novembre 2025
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Risposta di Bike Parts Ducati
Hello,
We sincerely apologise for your experience and fully understand your frustration. Unfortunately, the original supplier of this part has ceased trading, which prevented us from processing your return at the time.
To recover your payment, we recommend that you open a dispute directly through PayPal, as only the original supplier can issue a refund.
Since then, a new partner has taken over the distribution of this range of parts, and we would be delighted to offer you a 10% discount code valid for one month on your next order if you wish to order again.
We hope that this gesture demonstrates our desire to rectify the situation and remain at your disposal should you have any further questions.
Kind regards,
The Customer Service Team
Do not buy from this organisation
Do not buy from this organisation. Ordered a part in August, told there will be delay in delivery. Finally they claimed the part had been dispatched. Used the courier tracking, the part got half way on its journey to me, then it was sent back to the supplier, no reason given. I have attempted to contact them by phone, no response, tried emailing, no reply. The part has disappeared along with my money. I paid through PayPal so I will open a case with them. I repeat don't buy from them, just be throwing your hard earned away. Leant my lesson go direct to my local Ducati dealer.
4 dicembre 2025
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Risposta di Bike Parts Ducati
Hello,
We are very sorry to read your comment and hear about the bad experience you describe. We tried to contact you and also asked for your contact details so that we could identify your order and understand what happened, but unfortunately we did not receive a response from you.
Regarding the incident you mention, it appears that the carrier returned your parcel to the sender without giving a reason, which is indeed unusual. We would like to resolve this issue as quickly as possible: either by refunding you or resending the item, depending on your preference.
To do this, please contact us directly so that we can process your case immediately.
Your satisfaction is important to us and we sincerely hope to rectify this situation as soon as possible.
Kind regards,
The Customer Service Team
Ridiculous lead time for delivery
Been waiting for a delivery placed early August, now its end of September. Ridiculous.
25 settembre 2025
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Risposta di Bike Parts Ducati
Hello,
Thank you for your message. I completely understand your frustration regarding the delivery delay, and I’m sorry for the inconvenience caused.
I had previously requested your order number, but I haven’t received it yet. Without this information, I’m unfortunately unable to check the status of your order or provide a precise update.
As soon as you can provide the order number, I will make sure to investigate immediately and get back to you with a solution.
Thank you for your understanding.
Best regards,
The bike-parts-ducati.com team
Good website, poor delivery
Good website, easy to use and with good fiches but delivery and communication is poor. Stated that the expected delivery time was 10 to 12 days but no communication after the order was placed and that delivery deadline passed without an update. Didn't respond to a request for information either so I cancelled the order. To be fair the cancellation and refund was completed within a few days so two stars not one.
I ordered the same parts from Ducati Coventry the same day as I cancelled this order and they arrived within a week so the issue definitely wasn't with the Ducati factory. Postage was also cheaper from Ducati Coventry
6 agosto 2025
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Risposta di Bike Parts Ducati
Good morning,
Thank you for your feedback and your constructive comments. We are delighted that you liked our site and our product sheets.
We are, however, sorry for the problems encountered with delivery and communication. Your order has been canceled.
We take your comments very seriously in order to improve our delivery times and our order tracking. Regarding shipping costs and delivery times, these may vary depending on carriers and supplier availability.
Thank you again for your feedback, it helps us to progress.
Sincerely,
Your customer service
Stay Away!!!
I ordered on this site and it has been two months with little to no follow up and just excuses. I am filing a claim with my CC company.
22 luglio 2025
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Risposta di Bike Parts Ducati
Hello,
We apologise for this experience. Unfortunately, the part you ordered was not available and the dealer did not inform you of this. We have received your refund request; please confirm your cancellation request directly via your order so that the refund can be processed shortly.
In addition, we have contacted the dealer to ensure that this type of situation does not happen again.
Thank you for your patience and understanding.
Kind regards,
Your Customer Service Team
Very easy to order from. Very poor after sale and delivery service
It was very easy to order and to pay the parts, however for the delivery and after sale service very poor. When I ordered, all the parts were showing in stock and 12 working days for delivery now I’m asking for my part that I have ordered a month ago and nobody seems to know where is the parts or when I’m gonna receive them or giving me a clear answer, that’s unacceptable service from a company representing Ducati in the UK
7 agosto 2025
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Risposta di Bike Parts Ducati
Hello, thank you for sharing your feedback. We’re very sorry to read about your experience with the delivery and after-sales service. We completely understand your frustration.
While all items may appear available for order, some parts are not physically in stock and must be supplied by Ducati before we can ship them. This may unfortunately extend delivery times.
In order to investigate your case and provide you with clear information about your order, we kindly asked for your order number and email address, but unfortunately we have not yet received your reply. Could you please provide these details so we can follow this up as a priority?
We remain at your disposal and committed to resolving this matter as soon as we have the necessary information.
Best regards,
Awful
Awful, placed an order and heard nothing for 3 weeks. Put in for cancellation and still heard nothing. Just don't even bother with this company. Such a pity!
3 maggio 2025
Non scritta su invito
Risposta di Bike Parts Ducati
Hi,
We're sorry you didn’t hear back from us regarding your order. We've checked, and your refund has been processed. We understand the delay was frustrating, and we truly hope to offer you a better experience in the future.
Best regards,
Poor after sales support
Item was shown as in stock, item ordered, they then cancelled the order saying no stock and 3 weeks later no refund or communication from them.
9 aprile 2025
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Risposta di Bike Parts Ducati
Hi,
We are sorry for the inconvenience caused. Your order has been canceled and the refund has been processed.
Although some parts are available to order, they are not always in stock in our warehouse: we source many items directly from the manufacturer, which can sometimes result in unexpected delays.
We understand this can be frustrating and appreciate your feedback as we work to improve communication.
Sincerely,
Ordering was a blast, the rest is a drama
Ordering was a blast. Processing the order takes forever (2 weeks) Then Shipping, they use UPS, the turds in brown. Deliver tomorrow, than deliver Monday, Then deliver Saturday....The Turds didn't show up. So bike-parts-ducati.com looks vivid, but slow, and then very stupid for using UPS, so if you need parts fast....don't go to bike-parts-ducati.com
29 marzo 2025
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Risposta di Bike Parts Ducati
Dear Sir,
We’re sorry to hear that your delivery experience hasn’t met your expectations. We understand that the extended delays and schedule changes with UPS have been frustrating.
Your order was shipped within the expected timeframe, but it appears that the shipping process took longer than anticipated. We will escalate this issue with the carrier to prevent similar situations in the future.
Best regards,
Customer Service
Bike-Parts-Ducati.com
bike-parts-ducati.com is ran by a…
bike-parts-ducati.com is ran by a company in UK..... This is not related to bike-parts-ducati.com.au they are run by an Australian Authorized dealer and are very swift.
7 marzo 2024
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Nice and useful classified with all the…
Nice and useful classified with all the spare parts related to any of Ducati bikes, recommend! 🖖🏻
31 agosto 2022
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Swift delivery of parts for my…
Swift delivery of parts for my Hypermotard 950, excellent customer feedback and response times. I know where I will go for my parts from now on! 10/10. Could not recommend anyone better having being let down by other suppliers.
28 maggio 2021
Non scritta su invito
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