BigShip Recensioni 

I wanted to share my recent experience with BigShip, a courier aggregator, so that fellow sellers can make an informed decision before subscribing to their service.

Unfortunately, they completely messed up one of my return parcels. Despite multiple follow-ups, their support team was unresponsive and provided no clear resolution. The lack of accountability and poor customer service made the situation even worse. As a seller, timely and reliable logistics are crucial, and such negligence can lead to major losses.

If you are considering BigShip for your shipping needs, I strongly recommend doing thorough research and reading other user experiences before making a decision. Has anyone else faced similar issues with them? Let’s discuss.

#BigShip #CourierAggregator #SellerBeware #LogisticsIssues #Ecommerce #notobigship

so worst service please don't use this service its literally wasting service

Shubham was the representative who assured me that my cargo will reach me in USA before March 1 and we already got it yesterday.
Big ship rates were much lower than other couriers.i was anxious after reading poor reviews by many clients but I was very satisfied with the service.

There is no customer support no one is picking up the call they picked up 2 parcels 15 days ago n i dont know where are they so dont trust this company

Totally fraud this is not delivering service only for money gaining and fraud service
Please read rewive then do process totally bullish company'

It's been 15 days, and I still haven't received my refund. Moreover, the manager is not answering my calls.

Fraud company, courier companies add fake update that consignee isn't available at place and even after reminding them this since day 1 they don't take any action.

Instead they they deduct shipping charges and RTO charges from you because you've added money in the wallet.

Ecommerce owners will understand this problem because it affects customer experience and sales retention too.

I have been using Bigship from a last few months. It looks good on face as they assign an executive directly and apparently it is cost effective.

Of course, now I realize that it appears cheaper service but they earn via malpractices.

I am writing this with sheer disappointment and after loosing money for the third time.
First time, my order worth Rs. 4200 didnt get deliver but it was marked delivered. the executive said because it was an OPT delivery, we can not help. I had to send the order again. I didnt say anything. I lost money on shipments, products, packaging.

Second time, the courier service didnt deliver the order and return the shipment. I had to pay for forwarding and RTO. Then I sent the order via a local courier, it reached and delivered next day. it was Rs. 650 order but I spent in forwarding, RTO and then local courier. It cost me more than an order value.

Now, third time, my CoD order for Rs. 6000. First bigship tech platform is very poor, it generated a request but didnt give download option so i booked the same order again. Now, the pickup boy from Delhivery made a mistake put some other number. When I mentioned this to a Bigship executive, he said I should not be worry as the shipment shows in transit. I could track the shipment till the day of delivery. at the same time, here delhivery person took my sign saying he will be in trouble as there is a other shipment he mark, just to support a poor person, I signed it. Now, when it got delivered, they removed a tracking link and when I complained about my CoD, they started asking for all kind of proof saying the order was not picked up only. They spoke to the customer too. All in the picture, Delhivery pickup boy, Bigship executive and a customer know what happened but now they are asking for other documents. It has been more than a month that I am struggling to get my money but no response from them. I have a conversation screenshots from a client and Bigship executive. Anyone can read the tracking number which they eventually deleted.

I can write another review for their poor dashboard.

I just want my Rs. 6000.

Very poor service, delayed delivery . It will drive away customers

Worst worst worst service forever

Big ship is fraud company hai yah company jabardasti paise vasul Karta Hai Bhale aapka 1 kg ka saman Ho usko charge lagakar yah delivery mein 5 se ₹6000 liya hai mere se main aapko screenshot bhi dikha sakta hun yah company per trust mat karo please trust no trust yah company band Hona chahie Ek company se jo bhi hai company use kar raha hai please account delete karo isase kam mat karo direct delivery company mein aao kam karo Agar payment na pay karen to notice bhejta yah company dhamki Deta Hai Samne se

Apne bussiness ko loss karna hai to is courier service se parcel dispatch karein.Third class service hai is company ki 4 se 5 days Tak parcel dispatch ke liye nikalta hi nahi. Aur costomer care number par phone bhi nahin lagta.Is courier service ki wajah se mujhe sirf loss hi hua hai 15 din ke baad hi parcel costomer ke pass deliver hota hai

Third Class Service , Third Class support

The money is blocked and the price will appear lower at the time of booking and extra charges will be levied after product delivery.

If you want to spoil your business, use Bigship.

very poor services customer care number not response 12 days not delivered sample , to whom ask no one can solve problem .

Worst team support and very worst service

I had a terrible experience with BIG Ship. As a seller, my parcel never got picked up, but I was still charged for the service. To make matters worse, I was hit with another charge for Return to Origin (RTO). This feels like nothing short of extortion. Extremely disappointed with their service and lack of accountability. I would not recommend this company to anyone.

They hire college students who treat the job as a casual activity, lacking responsibility and seriousness. I've lodged multiple complaints about stolen parcels. Recently, Neha Pal, my account manager for just two weeks, refused to address a lost parcel, claiming she wasn't my manager and demanded the AWB number for every shipment, which is impractical. When questioned about the lost parcel, she became aggressive, stating she couldn’t help because she had just joined the company.

Agressif, mauvaise compréhension du client, dégradation du service. Indigne de bigship où je sui client ailleurs et rattrape les bêtises de philipe

Worst EXPERIENCE EVER ! IF YOU WANT TO GET CHEATED WORK WITH THEM
RUDE STAFF LOST MY PARCEL WORTH 15K AND THEY DONT BOTHER TO ANSWER US BACK.