Big Motoring World - Warrington Recensioni 

Came to look at a car today and had Liam as our sales agent, Liam was fantastic, thorough, knowledgeable and friendly, but most of all listened to what my needs where, Liam came with us on a test drive and his relaxed chatty character, made any awkwardness I felt about driving a new car go. For me just for Liam alone Big Motoring World Warrington is a 5 star, I hope this review gets to him. The actual dealership is comfortable and they have many cars on display.

I won’t even give Big Motoring World one star , the overall customer service has been very disappointing.

We bought two cars nearly two months ago, and it took almost 3–4 weeks to sort out all the finance paperwork. Communication throughout the process was poor, and customer service was lacking.

To make matters worse, we’ve now been waiting nearly four weeks for the return of our £100 deposit. Despite chasing it up, several times through emails & calls. there has been no sense of urgency. The finance department’s staff seem completely unconcerned about providing good customer service.

Based on our experience, the after-sales service has been frustrating and disappointing. Won’t be buying any cars from them in future . FCA should investigate them for not refunding customers refunds on time!

The purchase of my car went so fast, just 3 days.

There is vast selection of vehicles on the website and I was able to create a short list before arriving at Warrington. However, the assistance I received from Chris allowed me to find the most suitable vehicle for me. The administration throughout the process was smooth and this was concluded with the help and support from Elise. Overall a very positive experience.

Everything went smoothly and all sales team were happy to help. Massive shout out to Gab he went above and beyond to sort a few things out for us and put our minds at rest. We were welcomed with drinks and were allowed to browse the car at our own pace. Not pushed into a sale and not rushed around bearing in mind we arrived at 2pm on a Saturday. Picked the car up today with everything we wanted doing to it done and old car taken in p/x. Thanks again.

The length of time for collecting was too long took over 2 hours
I had to go to a post office to tax to pay the £25 plus tax because the car had been disabled and I hadn’t been told that before hand when car was ordered.
I was offered a certain amount for part ex my car but because I refused the warranty they knocked £1500 off what they would give me which I found ridiculous so didn’t partx with you and got more somewhere else.
I felt my original sales guy was far too pushy with the warranty and added extras just because I was an older lady telling me I needed them

I purchased a KIA Niro EV from the Warrington site in May which unfortunately did not have any service record documentation and therefore was sold as having no Manufacturers warranty. The price of the vehicle reflected this and the purchase was completed.
This morning, nearly two months since buying the car, I received the original Service book which Big Motoring World had found and sent to me.
What brilliant after sales service! Thank you.

Really poor sold me a car with faults, brakes stuck on at handover, mirror broken on handover, got home car jumped out of park into neutral, could not get back into park, these faults happen daily i have rang and rang, still not rang back, selling a car with safety issues is disgraceful, took back twice, couldn’t fix then handed over to warranty company, head office dealing with rejection, rang every day for 4 days still waiting on review from rejections, still not called me back, steer well clear wouldn’t recommend at any cost

I travelled from NI to Warrington to purchase a car that I just couldn’t source at home . Great choice of cars & prices! I was looked after well by Rick in sales & Alex in finance department. Lovely friendly staff from welcome desk to everyone in the branch I chatted throughout my visit/ thanks I love my new car!

Great experience from beginning to end. AJ was amazing and patient with me and my family. Alex was fantastic towards the latter part of sale and collection.

Chris was helpful throughout the entire process. We came in looking for a specific car and left with a better option with the help of Chris.

Great professional staff right from the word go from being greeted by the welcoming receptionists to driving the car away.

The process is pretty slick and very compliant ( speaking as a Compliance Manager)

Great range of cars available ready to drive away at competitive prices .

Special Thanks to Connor & Charlie for making the process hassle free at the Warrington branch.

I originally saw a car online I liked the look of, rang up got through to the call centre, reserved the car easily and booked a test drive for the next day. On the day I test drove the Dacia Logan and went on to buy it a few hours later around two weeks ago, all in all I'm happy with the price I paid and the service I received. The car salesman was called Rick. He was a nice fella wasn't pushy at all and helped me go for a test drive and after a few hours I drove away with the car I wanted at a good price for a good part exchange with a 3 year Rac warranty. Just yesterday I received the service history and spare key in the post which I'm happy about as I didn't need to chase. As these were stored at a different site due to the car being fresh in. In the future I would use big motoring world again.

Was suprisingly hastle free. Walked in on a very busy sunday with no appointment, went round looking at the cars, found a car and drove out with it a few days later (due to work commitments etc). Staff were very polite, had a male around my age who was really into his cars and helped me with all the finance options etc, even let me floor it on the test drive! then had another younger lad who was again very polite finalise the deal with me. Walked in a few days later as i had to delay pickup for work commitment, spent 30 mins with someone going through all the documents who was lovely, then drove off. Only issue i could say was that when wed finished talking to staff about the deals we had to wait a while to actually get through with the payment side of things, which was expected as it was busy. Service was great, constantly offered drinks and snacks etc, staff werent too serious (knew how to have a laugh and a joke), and warranty explained well. They obviously explained what different warranties covered etc, but didnt push me to buy any of them 0 neither did they push me to buy anything else ie paint protection coating. overall great experience. Would be 5/5 but only reducing as it was absolutely rammed.

It was pretty easy

I liked the range of cars available for viewing. It felt like the salesman wanted to know your top end budget then went for that rather than being informed and getting you value for money. pushy with the warrenty extension add on. id say overall service has been below average but product was good. poor at providing the digit code for warrenty app. the car wasnt properly valleted i found a note offering james a mcdonalds. high refundable holding fee for no v5- understandable, id order another before buying to save cost in future.

Great experience at the Warrington branch. From our first visit of looking around, we found the layout very helpful with cars separated by brand and model. This made it easy to compare the prices of the same model, and well as comparing sizes of the different models. We then went away to do some more research and luckily the car we had decided on was then reduced by £500. The price of the car had already been very good (can see this when comparing models on autotrader) so an extra £500 off was a great bonus. We visited again where we had a really helpful member of staff looking after us - Rony. We went out for a test drive and was able to find out more about the car we were interested in as well as any extras and warranties available. The staff were not pushy when it came to the extras but fully explained the benefits of each so that we were able to make an informed decision. Rony was so friendly and helpful. He was very knowledgeable and made the process so easy and stress free. Rony went above and beyond to ensure our car was available to pick up as soon as possible and we were very grateful for this. Big thanks to Rony and the team for such great service, I have already recommended to family and friends when they are looking for their next car!

This is the very short version of events. I have raised this via Big Motoring World website also.
Saw three cars I wish to look at on Autotrader all Vauxhall Grandland Electrics, booked appt to see them at Big Motoring World Warrington, 20 miles away.
Initially process and salesman was fine, eventually agreed to purchase one of the cars, a 2025 Vauxhall Grandland. Took us for a test drive, answered a lot of questions. A piece of the dash vent/control was broken, I was told this would be repaired before collection. Stated it will be valeted and some marks would be polished out by the team before collection. Confirmed and checked at the time that all the charging cables are present, factory fitted car mats, owners manuals and service history record etc. Actually finished with a handshake, for me being old fashioned a good touch.
Was then asked for £500 deposit, produced credit card, was told cannot use this to pay deposit, I should have know from this point that things would not go well.
Then introduced to aftersales man. We agreed a collection in a weeks time. At this stage aftersales man said he will order the part and have it fitted before the agreed collection date in a weeks time. He then stated there is a factory recall on the car but he did not know the nature of this so he would check this out.
Phone call on day of collection by aftersales man, to say don't come as part not yet delivered. I asked what did he, aftersales man, find out about the factory recall. He had done nothing about this so said he would check it out and call me that afternoon at 2.30pm. I asked if he could check out the expected delivery date for the part also.
So it begins, no call at 2.30pm so I call at 4.15pm to see what is going on. He then states the factory recall was a safety critical one and so the car cannot be released before the work is done. He has checked with Vauxhall locally and it will be at best end of July or more likely beginning of August before the car can be fixed at the main dealership . Okay, I had agreed to purchase on the 12th June 2026. Aftersales man then states he would try other dealerships around Bolton area to see if this work can be done earlier, he would call me back on Monday 22nd June to let me know.
Surprise, no call on the 22nd. I call on the 23rd to ask what is going on. Was told by a Charlie who I was put through to that he would leave a message for aftersales man to call me tomorrow, 24th June.
Surprise, no call on the 24th June. I call on the 25th June, initially receptionist picks up as no one in aftersales picking up, receptionist is embarrassed and says she will get "someone" to call me back. This happens, yea! I now speak with another aftersales man with same name, not first aftersales man, as he is quick to point out. First aftersales man is not in work. Second aftersales man with same name, looked at notes on screen, no new information re the Grandland, it is likely to be August before the work can be done at Vauxhall main dealer. I state you have sold me a car that is not fit for purchase in the first place.
I have already removed my private plate and amended my insurance and taken the agreed monies out of an account ready to pay the balance and it seems for nothing now. He says the recall information is not just available on a website to see when they get a car, mmmmm! I state that if I am to wait around 2mths from the purchase date before I am able to collect the car, and in the way I have been treated, I would expect a discount on the agreed price. Not unreasonable me thinks! I am then given a story that the car is now in quarantine as unfit for sale, and it is not likely that they will keep it around for all this time. I asked if it would be put on the market when fixed, he said again not likely to keep the car around for this length of time, but he does not control stock. He would speak to someone to see if what I said could be considered.
Same name aftersales man then called me a little whilst later, yeh! and said after speaking to Regional Sales Manager that no reduction would be made as it cannot be assumed the car would be worth less in several weeks time, mmm!, if I am to wait for the car to be ready and repaired. He advised I accept a refund of my £500 deposit. I agree to refund of deposit, Second aftersales man with same name, says the branch at Warrington is new and some mistakes are inevitable. I am not provided with an email confirming return of deposit or told of any complaints process, he does say he is sorry.
I then check Autotrader at the end of this day 25th June and the Vauxhall Grandland Electric is back listed cheaper than before, I check again the next day the 26th June and it has been reduced in price again. Buyers Beware. New branch with some real horror stories here at Trust Pilot already. I am asked to remove names so have done.

Bought Audi etron gt from warrington, long waiting times and to many wondering chatting staff, 5 hr to buy a car,
Salesam was.great, after sales very poor,rang 5 times spoke to different people and no one ever rang back as promised.
Car looked good apart from damaged seats, payed got home and polished it,.found it has been in an accident, missing trim under bonett, plastic wasnt fitted correct so I did it, under plastics full of stones from crash, dont think the 200.point check is worth.the paper its printed on and it certainly shouldn't be with the service record as its only visual, found it had missed 2 services.and cabin filter was black, now booked in for brake fluid change as it hadn't been done, be aware as they come from lex leasing and sell em off ....

It all started great, the salesmen were nice and gained our trust. We have come to realise that once the sale has gone through Big Motoring World do not care about their customers, within 24 hours our car was broken. An independent RAC mechanic who we were sent to informed us several things faulty with the engine and that Big Motoring World, who performed a ‘service’ the day of collection had put far too much oil in the engine causing problems. We returned to the Warrington branch to be told there is no after sales care at the branch and to call the after sales number. We have contacted the after sales to be told we have a ticket raised and are in a queue, we have no idea how long this might go on for, with no reassurance or timeframe given despite asking multiple times. We have been told if we continue to contact them we will be put back to the bottom of the ticket queue. This is really stressful and upsetting, we are now left without a car for the foreseeable future. We simply want to return the car for a full refund (which we are entitled to through consumer rights act 2015). We hope someone might be able to help us speak to the correct person from Big Motoring World to try and get this situation sorted for us as quickly as possible. We are not ones to complain however this situation and the responses from the company has left us with no other options. Be very wary buying a car from Big Motoring World.