Big Motoring World - Sheffield Recensioni 

Overall good service. The manager was very helpful, as was Les and Debbie.

Would not even give them a star poor service. Long waiting times and completely disorganised.

03/04 Purchased a 2022 Polestar 2 Long Range Dual Motor (OE72HFJ) from the Sheffield branch. From start to finish the experience was one of the worst I have had buying a car.

The car was advertised with one remote key fob and one waterproof activity key tag. The salesman verbally confirmed this would be present at collection. When I called ahead of collection day I was told the activity tag was nowhere to be found. Without it I cannot set up the Polestar app, register the car to my account or use phone as a key. Core functionality of the car, not a minor accessory. I was told the day of collection that when polestar was open after bank holiday they would get a cost from them to get a new fob sorted and recoded on the car to which I was essentially told depending on cost they might not do it. Bear In mind this is their mistake not mine it shouldn’t be a maybe it should be a MUST to rectify the problem. They did confirm today Tuesday the 7th they would pay for the key however I would have to collect the car and take it myself to polestar for the work to be done and then they would reimburse me. NOT HAPPENING as I’m not sure I would even get payment from them considering how dodgy the process has been so far.

After researching online I found this is not an isolated incident. Multiple other buyers have reported purchasing Polestar 2s from Big Motoring World with the activity tag missing. The concern is that many buyers will not realise the impact until they try to set up the app and find they cannot proceed without all keys present. By that point they have already driven away and their leverage is significantly reduced.

During the test drive I specifically asked to test the foot sensor on the boot to verify the option packs the car was supposed to have. As I waved my foot under the tailgate I noticed the salesman covertly pressing the boot button on the key fob, opening the boot himself to give the impression the foot sensor had activated. Had I not noticed and asked to hold the key myself to retest it I would have left believing the feature was present without it ever being properly demonstrated. When I then asked about the option packs fitted to the car he had no knowledge and presented a Gemini AI printout from a Google search as the answer. On a £21,000 purchase that is simply not acceptable.

The staining on the centre console and door card was flagged on the Friday and I was told it would be sorted before Monday collection. Collection was specifically moved from Friday to Monday for this reason. By 3pm on Tuesday the day after my collection day (due to collection being moved as key issues) nobody had even checked it. I had to call to find that out. Worth noting that the staining is still visible in the listing photos if you look closely enough, so anyone considering this car should examine the interior carefully before accepting it.

The part exchange negotiation was handled in a way I found misleading. When I pushed back on the initial valuation and got it increased by £750, rather than applying that improvement to reduce the finance balance the difference was absorbed into the warranty cost. I gained no actual financial benefit despite apparently winning the negotiation, and ended up paying more in interest as a result.

When I eventually cancelled after days of stress and no proactive communication, they seemed completely unbothered. Within hours of my cancellation the car was relisted on their website, still advertising the activity key tag as included and with the staining still visible in the photos, ready to mislead the next buyer. That tells you everything you need to know.

Avoid.

EDIT 09/04 - Since writing this I have had no response to my complaint via email and also have had no reply here despite replying to others here (only positive reviews ofc with a generic AI bot reply which show they’re probably doing nothing), I have also noticed they don’t reply to any really under 2 stars. I’m still waiting on my £500 deposit back and an actual apology for complete lack of care and stress caused by the whole situation.

EDIT 14/04 - as I can’t reply to their reply it’s here instead completely ignored all parts of my message.

1. I was told both keys present, not an assumption on my part. Also you state non essential when all keys needed for factory reset or phone integration key parts of an electric car.

2. No acknowledgment of the dodgy sales tactics used by salesman such as way finance was done and trying to trick me. (Jibran)

3. No one contacted me I contacted them as no one seemed to care so I had to do it of my own volition

4. You’re just trying to look good with your bot replies. And also if you cared enough you’d reply to all points and also spell check it.

I have finally had an apology from the Kent office (separate office) however still some human interaction better than this slop.

Sean was great he was able to answer all my answer and it was amazing customer service that i had received overall loved the experience

My appointment was 3pm for 30 minutes I was waiting no one came to say even hi I was supposed to collect the car same day they changed it to next day because the car was not ready they didn’t done inspection and washed the car.
When i reserved the car I been told monthly payment £150 with deposit of 3000 which lately they increased to £170 a month finance manager came to me and said I’ll do something about it but then hi didn’t turn back.
Happy with the car but not satisfied with customer service

Not great customer service, we came to have a look at a car we liked and wanted to buy.

On arrival we was greeted and made to wait for someone to come to us, even though we had made an appointment. When the salesman finally came he said he was not expecting us as he didn't see us on his appointments.

Anyway we looked at the car and it wasn't quite right for us. They said they.wpuld.speak.to the sales manager to see what he could about it.

In the meanwhile we was told they had to show us all the extras that we could purchase with the car. I dis say Initially I was not Interested. I know what I want and that I did not need the hard sell. The reply was that under certain regulations he said he had to go through all the options for the extras. I was not happy about this as, as I had said what I wanted and did not want. This is purely to make me spend extra money for what I had no Intention on buying.

In the end we decided not to go back and buy the car purely based on the customer service we received.

Very efficient and organised. Car was fab. Highly recommend.

Made to feel welcome. Lots of moving from station to station, but all very efficient. They listened to what I wanted/didn't want, and moved on accordingly.

Only issue was taxing the vehicle, which involved a 20 minute round trip to a post office that was open on a Saturday afternoon. But otherwise, great.

It was easy to navigate and the staffs were helpful in making the choices

We had Max our sales advisor, very friendly informative, yes its his job, but no pressure from him, felt relaxed plenty of time to study the options. Test drive was great, gave both of us chance to drive, and felt really relaxed, even to his comments re driving. Great company would recommend. Thanks again, good luck with the flying . Mr & Mrs Wood

the sales process was relatively straightforward, the sales person was running through a script of small talk, not really listening to the answers and making embarrassing blunders, e.g. my partner said she would stay at the desk when showing the paint protect stuff as she was pregnant, on the test drive sales man asked, "where the baby was as we were both here"..... in her belly.

Collected the car fine. until we started it up, system error flashes on screen, go back and its taken to be diagnosed and find the front radar is faulty. Say they will order a replacement and get back on Monday with updates. 3 weeks later I ring, get forwarded to head office, they check and see the part has been delivered and they raise a ticket to book an appointment for installation. Week 4, still no call to book in and very difficult to get a reply, tried email, on the app, calling. After sales support is a joke. It feels like they took the money and ran.

Staff were polite and helpful. They explained each step in detail

We made an appointment, totally recommend doing this. We were greeted by Kieran King, he was going to be our consultant. Kieran was professional, calm, highly knowledgeable on all cars and made the whole process so easy. No pushy sales talk, no trying to convince us to buy. I think if he had we would have left. We arrived already knowing which car we wanted to test drive and before we agreed he recommended test driving another car we had in mind, just to compare. Which we're glad we did, but we still went with our first choice. The whole process ran so smoothly, helped very much so by the polite Kieran. This company has selling cars off to a tee. There are hundreds of beautiful cars here to choose from. We will return to buy another one.

So to start, the whole sales and handover process was mostly no problem. I got my car from the Sheffield branch and to be honest it was a mostly painless experience, had to really battle on price, but you kind of expect that from car sales.

So the day came to go collect my car, which I was very excited to do. Again, no problems.

I got 10 miles down the road and the car overheated and told me to stop immediately. This wouldn't have been a problem, except it was a Saturday, I drove away by about 6pm, so now with my car on the side of the motorway, there was no way I was taking it back.

I was coerced into the extended warranty registered through an app, which I was told you use in a matter like this, which is handled by the RAC. Went to do that only to find my vehicle hadnt been registered yet.

So long story short, managed to get the car back home 3 hours later (but it was undriveable), and upon finally getting in touch with somebody from big motoring world on the Monday, they advised me to get the RAC out to come look at it.

RAC guy took me to a local garage, and I said for them to fix it, cos there was no way I was getting it back to Sheffield.

The RAC also managed to secure me a courtesy car from Enterprise, but was only for 3 days.

After about 30 calls over 4 days, I managed to get a real response from big motoring world on next steps.

Thanks to Charlotte and Juliette, the only competent people in that office.

They did pay for the repair and all is well, but not without a lot of stress from my side and being out of work for 4 days.

Oh the RAC and enterprise were great, and the only redeeming factor of dealing with big motoring world.

So whilst my car is back on the road, I still have another issue which I logged on second day of owning it, that hasn't been addressed. So guess it'll be back on the phone and dealing with all the BS again.

I get with used cars you can't test for everything, but if the after sales hadnt been so poor, with people not getting back to me, no clear indication of what I should do, etc. I probably would've left a more positive review.

Maybe if they sort my other issue out without causing loads more inconvenience to my life I'll change my tune.

The process was too cumbersome, I got to there at 12:30pm and didn't get my car till 3:30pm, 3 solid hours which i think is too much

Overall happy with the kia sportage I bought we were left to look at a range of different options even though we went with the intention of looking at just one we saw online there was plenty of choice and without a salesman following us round. We found the one we wanted to look at and was able to look in more detail and test drive. No pressure to buy at all but my partner decided she wanted it so proceeded with purchase. Lloyds let me down with a better rate finance despite saying i was aporoved which isnt their fault so had to use a higher rate which was fairly high but it is what it is and still didn't go overbudget. Paperwork was about an hour. You do get the talk about optional extras such as paint and fabric protection which we knew we didn't want but was shown the numbers anyway but declined and to be fair the salesman wasn't funny with us which we expected after declining as i understand thats how they make their commissions so was pleasantly surprised by this so took out the tyre plan just because of this as it added 3 quid a month to the finance.
Handover was very easy as we had to go back to fetch the v5 for our old car just a few signatures and tax to sort then on our way.
The only thing was the trade in value of our part exchange was quite low but our car did have cosmetic damage and tyre pressure lights on but even with that it was still worth more than the offer but we took it because I didn't want the hassle of selling privately and having to deal with test pilots and tyre kickers. I have read a lot of negative reviews but suppose it depends who you get on the day but we had no problems with the staff that dealt with us only downside was the trade in value but overall happy.

Staff were so helpful

Really helpful advisors, was served by Paige for most of the process and she was really informative and incredibly helpful. Bear in mind all payments and finance you will generally need your mobile as it is done online but my advisor Fran did give me time to do this and I believe there are alternative methods if you can't do on your own device. The handover process with Jenny was very good too and she made sure all documents including tax were sorted and explained all the features of the car before I drove away. As you would expect with a car supermarket the experience is not potentially as personal as with a smaller dealer and there probably will be other products you will be offered as part of the process. They do have the ability though to get you your car ready the same day if needed

Superb !! Customer service.
The entire team were fantastic, answered all our questions. Would definitely recommend Big motoring world !!

Wow today has been a loooong day. Inquired Thursday late on for a car, was told finance would call the following day which they did. Got all finance approved yesterday, “just needed to go and check I like the car and will be all sorted to drive away same day”, got to garage today at 11, took an hour to even get to see it, another hour to be able to test drive it, another hour to sort finance forms”, was told just waiting now for finance team to pay out (which was the company that they referred me to) and to hang around or Bob to shops for a while whilst payment comes through. 7 hours I was at the garage!!!!! It really was a shambles, it should not take anywhere near 7 hours to sort a car out when the finance was already done the day before.
The showroom was chocker, sooo many people everywhere. I can’t knock the staff, they were very helpful, very polite, no hard sell, offered warranty and whilst expensive, not pushed to get it. finance man was lovely, finance manager was very apologetic but it really doesn’t set the tone for the best start of a customer relationship when your sat at the dealership from 11am - 6pm when I’d made my mind up within 5-10 mins of being there. The car itself is a good deal and I’m hoping it will be a reliable car but blimey that was a long stressful day. Would make for a better experience to deal with 1-2 people all way through. Rather than reception, sales man, trainee man for test drive, finance man, collection lady, could all have been done with one salesman and a finance man.