Big Motoring World - Leeds Recensioni 

Absolutely appalling experience with Big Motoring World.
We visited to purchase a car and, after spending over an hour at the dealership, test driving the vehicle, discussing warranty options, breakdown cover and other extras, we agreed to buy the car at the full asking price and pay in full.
After we had effectively agreed the purchase, a sales manager called Paul came over and informed us that the car had been reserved online approximately 20 minutes earlier and was therefore no longer available. This was despite the fact that we had already been at the dealership, viewing and agreeing to purchase the vehicle, well before this supposed reservation was made.
When we questioned how this could happen and expressed our frustration, Paul's response was simply to ask us to leave the premises rather than try to resolve the situation or offer any reasonable explanation.
The whole experience felt extremely unprofessional and left us feeling that our custom was not valued. Given that we were paying outright rather than taking finance, we cannot help but wonder whether this played a part in how we were treated.
We left feeling completely disappointed after wasting a significant amount of time and would think very carefully before dealing with Big Motoring World again.

This is literally a review of the experience, not the people, the people were great.
We arrived at 11am for a BOOKED APPOINTMENT to pay for, and collect a car. The appointment didn't start until 1110, after we had sat and watched at least 10 people, and this is only our opinion, 'wandering around not doing a great deal'. We saw the nice gentleman who had helped us to order the car and have it transferred from another branch, but we were assigned a different advisor for this appointment. I wasn't having that as lovely Lee had done so much previously I didn't want him to lose his commission.
Then started the waiting! Waiting for the car to be brought in to the building, I would have quite happily viewed it outside! Then a wait for a set of trade plates to come back so we could test drive the car. Then a wait for a managers I pad to complete the paperwork. Then a wait because a manager came to do a 'hard sell' on the warranty we had declined. This REALLY REALLY annoyed us! Once we said no that should have been the end of it. Then a wait for a member of the finance team to take the payment. Then a wait again for a set of trade plates so the advisor could take us toma physical post office to tax the car as the branch didn't have the log book, so it couldn't be done online. Then a wait for someone to literally hand us the keys. After 10 minutes of waiting the final time I took matters in to my own hands and grabbed the next person I saw and practically demanded the keys so we could leave.
I know there are processes to follow, but 3 hours to.collect and pay for a car is LUDICROUS!!

The appointment was on time and the staff helpful.

The process was quite straightforward. The staff are very polite and helpful. The service of handover was very easy and would definitely recommend this company.

Shite aftersales service! Car had fault within 24hours of collecting. Still not fixed to this day! Always having to chase them for answers. Taking days off work to get diagnostics done! Always avoiding the questions that I ask! My advice is DO NOT BUY A CAR FROM THIS COMPANY!

Awful customer service. Very, very long waiting times and was quite deliberately misled on a couple of issues I had with my vehicle regarding recalls and servicing by the sales rep. The manager tried to resolve things for me to be fair to him but wouldn't go back again.

Avoid at all costs . Had my finance arranged paid to have a car we were interested in sent up the country . Recorded call was provided from our finance team to say the sale could go ahead travelled two hours there and back spoke to the team when we moved the car was told it was all good. Walked in very happy to be told by sales executive as he told us they won’t accept our finance with another company had to go through them . Finance department spoke to them and had the call confirming the sale can go ahead and the manger would not come out and speak to us as he was too busy. Was told the manager was too busy alone and did not want to speak to us. No escalation process. Now a company that lets a customer go through all this trouble won’t even come out to speak to the customer and let’s 14k walk out the door is not a company anyone wants to do business with. They may look good as you walk in with free milkshakes ect but avoid at all costs they do not care about the customers . Staff were sitting around smirking and it was very embarrassing . Very unprofessional . They wanted the finance commission . Service extremely bad by both salesman and non existent manager who could not be bothered to come out letting this all go on in the showroom . Even the finance team asked to speak to the manager and it was denied by the sales rep. Stating he was too busy and alone . Would also note their public toilets are extremely unsafe . Door opens onto forecourt where the door opens up onto as they drive down . Very dangerous especially if children use it . Leeds branch

On the whole a good experience, just a few quibbles about the valet not being complete, which was rectified, also a bit of a wait, but would come back again

Very easy car purchase from start to finish. Ibrahim was with us throughout the whole process and he really looked after us explaining everything in detail and making sure we were happy with everything we were being told. The process took a couple of hours from start to finish including trading in my old car. All paperwork including tax was there and then without any waiting around. A great car buying experience.

Buying the car was brilliant! Couldn’t fault! However the handover was terrible! Was kept waiting with no answers, should be a happy time collecting a new car but the handover over team was very miserable and not helpful one bit! Was disappointed as the back of my car hadn’t been cleaned… this is something you’d expect when collecting your new car

Very disappointing with the way the Leeds Big motoring World looked after me when buying my new car.
When i went for a test drive, i had to give them my driving licence for insurance purposes. The salesman took it away and forgot to give me it back.
I got home 20 miles away, realised i didn't have my licence and called the garage straight back. They said they would post it to me. 1 week later i still hadn't received my licence thru the post.
I went back to motoring world 7 days later to purchase the car i had test driven. I wanted to part exchange my car but they were £900 below what i was offered by another company, so had to sell my car then come back to pay outright for my new car.
The salesman kept disappearing leaving me on my own not telling me what was going on.
I asked him to find out if my licence was still on site, or if it had been posted, he and nobody else new what had happened to it.
The car had to go back 3 times to get valeted to a clean standard.
The lady in the handover section was very pleasant and courteous and helped with the taxing of the vehicle.
So now i have had to get in touch with GOV UK, and tell them my licence had been lost and needed a replacement. This i have done at my own cost.
Your cars are great, your reception team are very good but your sales team and after care needs improving

Booked a test drive for 13.00 today at the Leeds branch, left without seeing the car after having waited 1 hour!!
No update regarding when we would be attended to... there were numerous sales personnel present looking busy doing nothing.
What a totally unprofessional outfit... quite remarkable, obviously they are not very bothered about selling cars.
Well tough luck I bought a car from another dealer!!

Uwais was very knowledgeable and patient in how he took me through the process of test driving, selecting and finally buying my car. I was disappointed that the quote I obtained online at big motoring world for part exchanging my old vehicle wasn’t honoured- initially the price I was given on the day of exchange and purchase was 40% lower than quote yet my actual car wasn’t examined or looked at so I’m unsure why the quotes were so different. Eventually after some
Negotiation, we came to a price, which was above my top budget slightly, that included a 3 year warranty and brought the exchange value on my car back within sight of the original online quote.
I had heard that completing sales at this company was long and drawn out however I found it quite efficient- payment was quick and secure, the staff walked me through taxing the new vehicle and allowed me time to alter my insurance.

Billy was fantastic from start to finish. Explained everything so clearly and wasn’t pushy with any of the options. Made the whole process of buying a new car really simple and easy! Thank you so much.

Update 26.05.26

We went this evening to pick up the car at the time we had been booked in and it took nearly 2 hours to get it, meaning we missed an appointment we had afterwards.

I felt sorry for the staff, Elise who helped us was working really hard under totally unacceptable conditions. There were not enough staff to deal with the customers waiting, it was a total disgrace and disregard for the people waiting, their lives and time, resulting in a dreadful customer experience.

I’ve changed my original review from 5 stars to 3; one star for both the staff who dealt with us and 1 for the car.

Leadership needs to put customers at the heart of what they do and to support their staff on the ground better if the ‘big on trust’ and ‘big on service’ claims are to be achieved.

24.05.26
Support and communication from our initial contact was very smooth, supportive and we never felt pressurised at all.
The set up at the warehouse is very impressive, and what was really good was how the car we had liked was moved from one location to the one nearer to us.
Adam was incredibly patient, professional and helpful. He took us through everything very clearly and answered all our questions.
We are thankful for all the help and advice.

The salesman Arfan was extremely helpful and made the process dead easy !

Worst customer service experience in my life. I had a car reserved and drove down for a part exchange deal. I was quoted £8.6k–£10.3k via their website . I even called beforehand to double-check, and they confirmed £8.6k was the minimum "poor condition" price. After driving 4 hours, they offered me £7,500. My car is in very good condition with a brand-new MOT.
They had no justification for what happened and one of the salesmen told me that head office gets paid 10 pounds per customer they get through the door!! They literally admitted to me that they lie to get people to the showroom.
I asked to see the manager so see how this happened, I was told he’s busy
Completely dishonest business practice.

Went with my daughter to look for a car , the sales person (MO) was great , he wasn't pushy at all , but the help he gave us was excellent and we did get a car . Thank you MO . The finance side of it wasn't very good at all infact it was truly bad. After complaining twice after sitting for a hour after our appointment time , a young man called Jack came to us and finely got things sorted and explained the things that we weren't sure about . The hand over wasn't brilliant either , we were given the keys and asked to look at the car he didn't come out with us to explain any features . We came back in and questioned about some marks on the car he said he would book it in , I'm not hopeful of it being done . We were told it had a full service history but we haven't got a service book so will have to return to sort that out . All in all sales were good but the rest bad .

Visited the store to look at a Kia and a Nissan car. Unfortunately, the experience was very disappointing. We were left waiting for more than 40 minutes, which felt extremely unprofessional. The staff member assisting us lacked basic knowledge and was unable to answer simple questions.

After waiting all that time to see the Kia, we were told the car battery was dead, so we couldn’t even view the inside of the vehicle. Despite wasting our time, we were then asked to book another appointment.

Overall, the service was unpleasant. The staff member was rude, had a bad attitude, and made the entire experience frustrating and unprofessional.

I would like to thank Mo Bala for all the help and support he’s given me when going through all my application for my finance. Very polite and helpful and has been great throughout it all.