Big Ear Recensioni 48

I bought my first set of Custom Motorcycle Earplugs from Big Ear about 4 years ago at the Montreal Motorcycle Show. I loved them. The sound is greatly attenuated and that is done without pressure in the inner ear. So this year, we went to the Montreal Show to get a new pair of Filtered Motorcycle EarPlugs for me and a Custom Motorcycle Earplugs for my wife (her first pair of earplugs). The service was great and everything was done at the show booth. My wife got her earplugs after 45 minutes. Mine will be delivered in about 30 days. I’m excited to try my new earplugs. Thanks to Stone Hood and the gang who were professional in all aspects.

Stone was incredible- his service was exceptional and the product was the pinnacle of performance. I will be a customer for years to come

I was in the market for a new custom earpiece for two-way radios at work as I work in law enforcement. I came across Big Ear on my journey after a few failed attempts to get the proper kind of ear piece for concerts & larger scale events where hearing with my current ear piece was becoming a problem & uncomfortable.

September of 2023, I decided to spend the money to get a new custom mold, filled out an order form & submitted excited to see the final result of my ear piece. I then waited as production for custom pieces take some time & finally received an email on November 9th, 2023 in regards to my order & that my brand new earpiece had finally shipped. The wait was on & I was ready to receive my earpiece for upcoming concerts/events...I meticulously checked shipping updates every few days to find my order was stuck in customs in New York, okay, perfectly fine. The wait didn't stop. A few weeks passed & not a single update, no shipping updates, nothing.

After a few weeks, I then received an update in regards to my order. It had been sent back to the production office, for some unknown reason, & they were waiting for a response from the shipping company. I also took this time to ensure that the shipping address was exact. Then continued to wait, no update, just a consistent back & forth email exchange that has seemingly gone nowhere. Order back ups from November, shipping problems with the shipping company, etc. If you do not have the resources to sustain the volume of orders or are having trouble with shipping product. Change shipping companies (there are MANY options), outsource your work to other parties that can get them done in a timely manner & have the resources at hand in backup situations.

Do not attend trade shows & events, promising a product & then failing to deliver, or at most delivering a sub-par product as other reviews have stated here with the money that be being charged for the products.

If you want a loyal base of customers, deliver a high quality & consistent product.

Picked up a pair of adaptors for my Bose Proflight and a pair of earplugs for my motorcycle. The aviation adaptors are extremely comfortable and I don't dread putting on my headset. The earplugs have made my long road trips amazing and so much more comfortable.

I just Ordered a pair of soft earplugs for my motorcycle and they are game changing. Hands down the best money I've ever spent on something for my motorcycle other than my motorcycle. It took a little bit to get used to wearing them but when I settled in, it's been pure bliss.

Got a pair of soft headphones for my BMW at Daytona Bike Week. From this point on I won't wear anything else but these. Absolutely incredible product and the customer service was phenomenal.

Met theBig Ear guys in Birmingham at a Barber museum event. Best thing I’ve ever bought for riding my motorcycle.

Started an account to praise customer service.

The Big Ear team rock. I Got a set for my motorcycle and a set of adaptors for my plane, it took a long time to build but they are built great and work amazing.

Buyer Beware!! Avoid this company at all costs. I heard about their product that uses a custom ear mold that attaches to the Aviation Bose Proflight 2 Headsets. I placed the order in Feb. 2023. I received the ear mold kit and sent it to them in March. I received confirmation that they received the molds on March 9th. I was told it would be up to a month (business days) to receive the ear molds for my headsets. After several back and communications I was told they would be shipped April 28th. That date came and past. I heard nothing. When I reached out again I was told he was gonna ship them directly.(I am not sure what that meant) However, it was May 9th when I received the molds. One attached to the headsets. the other did not. The silicone mold was flawed and wouldn't attach. I sent him pictures and after several more communications I was told on May 15th. that they would rebuild them. He also said that since they are only being rebuilt it would only take 2 weeks. It is now July 26th and I still have no replacement. I was using the one side and after a month the silicone section that attached to the headset failed and will not stay on. Essentially I have noting to show for the over 200 dollars spent. I have gotten sporadic responses to my inquires. I have been told that they are going to fulfill the order. I have no idea what to expect considering most of what I am told are lies to just by time. It's basically a fly by night company that has the appearance of a reputable one. That being said, the product in its current state is garbage. They way they attach to the headset is flawed and in my opinion can't last. I have been told I have no refund option. I understand that is the contract as it reads. However, I believe that is only if they are doing business in good faith. That is not what is happening here. I have not heard back and do not know when I will receive anything. It has been 5 months and I have nothing to show for it. I assured him that I will do what I need to do on my end and he can do what he needs to do. Spreading the word about this company is just the beginning for me. I will not stop until I am made whole in this transaction. So please save yourself. There are others out there for this kind of product.

Update 08/10/2023

Stone, Thank you for taking the time to comment on the individual issues pertaining to my complaint. I do appreciate that. I do hope whatever modifications made to the new earpieces fix any previous issues. I will be the first to put it out there. That being said, I have received an email confirming the receipt and future fulfillment of replacing the old earpieces. However, I have not received shipping or any other information detailing a timeline for me to receive the replacements. I will be sure to update that when I do. Again, Thank you for your reply. I do hope this is helpful for those looking this product. Steve

I purchased a set of the single transducer molded headphones in June of 2021 and I didn’t receive them until November of 2021. Aside from the horrible communication and back and forth emails promising the headphones were coming soon, these are the most uncomfortable headphones I have ever had. The material is a hard acrylic like material. Most fitted headphones or earplugs are made out of silicone material which is soft and squishy. These are hard and don’t flex at all. After about an hour of riding, my ears are killing me. In addition there provide virtually no ear protection even though they claim 32db reduction. I can still hear all the engine and wind noise I hear without them on. Foam earplugs block out much more noise. I gave up and just chalked it up to a poor investment on my part. But I would never buy from this company every again. Not only is the product way over priced, It’s a poorly made product. There are several other companies online that offer a similar product at a much lower price point. You can ever go to a local audiologist in your area who can make you a much better pair locally for a fraction of the price.

One of my worst experiences working with a company ever. They don't have the components to make their product due to back order, but don't tell you that up front. So orders are months behind. When mine did finally arrive, the left ear mold was completely wrong - had to redo the mold and entire units all together. They also came with some options wrong (i.e. wire coming out bottom of ear instead of top. Also, frankly, they are not that comfortable either.) Then they took another 5 - 6 weeks to even fix that. Shipped to the wrong address, which meant I had to drive these all the way up to my rep for verification. The list goes on. Long story short, they do not stand behind their products, communication is awful and there is zero guarantee customer satisfaction. Once you hand your money over, it's gone, whether you are satisfied or not. I would avoid this company.

Bought a set at BMW rally they worked nice I was having an issue the one speaker out of warranty. try on line chat tried calling no one finally got someone send them in i can pay for the repair. low and behold they claim never got them my fault. not insured. tried many times to check if they got there never get anyone to respond. So finally get someone nope lost in the mail. Ok So would I buy from them again no ay and all my bmw friends be aware

Following an extremely long motorcycle ride my husband and I arrived at the BMW MOA. We were exhausted even before the event had started. We stumbled upon Big Ear after hearing about them for years. They had stiff competition at the show that we almost went with as Big Ears prices are fairly expensive. With that being said we experienced very good service and received products that we still use to this day years later. We just purchased a new set of filtered earplugs and wear them when we ride. Love them and couldn’t be more pleased.

Big Ear was a pleasure to work with. I was skeptical to start with as I've had a bad experience with earplugs in the past and their Trust Pilot score was not very good. However I was able to get ahold of them and order a set of headphones and earplugs. The plugs both fit great and I've been using them every day since I got them.

Company does not stand behind the product. Could not get a rep to even call me until I repeatedly dogged them. Then they said something like, well our owner isn't even here anymore. He moved to another country. What is that? The Mr. Glenn Hood that this company says is the founder, is not even at the company anymore? Buyer beware.

Bought a set of Big ears at a motorcycle show in Toronto. The ear plugs shrank and no longer seal. E-mailed Stone hood about the problem and was referred to a Toronto rep. E-mailed him 3 times and never got a response. E-mailed Stone Hood to tell him about the lack of support and never heard from him either. Big Ears are junk and a waste of money . Their warranty isn't worth the paper it's written on. There is is no support after you buy. Any complaint about Big Ears falls on Deaf ears.

I ordered some custom plugs for sleep. My husband snores.
I received the impression kit and had to do it twice. It was a difficult process and not easy at all. I finally got the plugs and they are horrible! I can still hear EVERYTHING as if I'm not wearing plugs at all. I am so upset I'm out $180. No refunds either. Now I know why.
These are so bad. It's hard, it hurts to put in and it hurts to wear. Glenn (owner) told me to apply some ear oil so it will slip in for a better fit. Why do I need to apply oil? Isn't that the point of custom ear plugs? I don't want my ears greasy ugh I wish I've researched some more before I bought these but I was desperate. They are somewhere in the landfill.
I finally went to an ENT and got some awesome custom ear plugs.
Some of these 5 star reviews are questionable. Do your research!
Never again! I told all my family and friends to not even consider Big Ear.
You've been warned.

Big ear earbuds for use riding my motorcycle caught my attention when a friend of mine showed up wearing some. I investigated Big Ear and found they are about quality sound and fit for their earbuds. At $350 for the lowest price option, I opted for them. Contacted them, got the fit kit and sent it back. All along I'd say customer service was just average. I had to reach out to them several times to find out what the status was and because of COVID, I was patient but the amount of time it took from my initial contact of them to the time I actually got my earbuds was 3.5 months. Once I got them I was super excited to see how they performed. What a let down. First off the earbuds killed my ears when I put on my helmet. I adjusted the helmet and the second time it was only very minimally better. So fit wasn't good and they DID come off when I took off the helmet. Sound quality on the earbuds is poor for a set of $350 earbuds. I have a set of $50 earbuds that are better. Oh yeah, you need remember they do not offer any kind of refund for earbuds - says so right on their website, so I didn't even try to get one. Overall, a waste of $350 - can't advise anyone else to get them.

I didn’t receive my purchase
How can I have a refund?