After sending email to several clinic for a test certificate containing QR code for verification by an airline company, only Better2Know took the extra mile of customer service to amend their system t... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
After sending email to several clinic for a test certificate containing QR code for verification by an airline company, only Better2Know took the extra mile of customer service to amend their system t... Leggi di più
L'azienda ha risposto
I had a very good experience. My anxiety was so high but I was lucky to speak with such a nice staff called Paul. He really helped encourage me to take the test and he was also very reassuring, he gav... Leggi di più
L'azienda ha risposto
Pros: -Can book same day blood and urine test. -Same day blood and urine sample dispatch (if test is done in the morning and depending on where you book). -Can request UKAS-accredited blood an... Leggi di più
L'azienda ha risposto
Shocking experience, stay away if you want to get any sorts of health tests. This company is shocking, there is very poor communication, the results should be within 5 days but I dint get any even mo... Leggi di più
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
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Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 16% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very easy to make appointment. Easy to deal with.
Fast response for booking a test anywhere around London
Una atención personalizada, enfocada a tus necesidades, muy útil la información
Thank you is not a big enough word to express my gratitude.
The means of communication with customers is awesome
I selected your services after being let down by the NHS. I booked on Friday evening for a Saturday morning test slot. Once at the test location i had the bloods taken and discussed when i would get my results. I was expecting 30/45 minutes only to be told 1-2 working days. This is when i knew what i had purchased was not and that i had been mislead by your website. I then waited. I telephoned on the Monday and was told that results would be available by 4 pm. Nothing arrived that day. I got 3 results the following day and then had to wait for the final result. No apology and no further contact for any kind of explanation.
They were very careful and kind. They gave me very helpful advice, put in a lot of effort, and responded quickly.”
Attentive customer service and and fast test result turn around time. A very good experience.
The consultation of this company is very detailed, the response is very timely, the service is very good, and gifts are given as gifts.
I only used AI chatting to locate A clinic near me, because I couldn't find one when I enter my zip code, kept sending to Canada even when I tapped on US. So chatting was my way to go. It was pretty efficient and explained that there is clinics near me. JUST NEED TO CHANGE KM TO MI. N THE RADIUS ON LIST OF CITIES OR MAP, DOES NOT SHOW ANY IN PC. AI ensured there is. I live in California
They help in time and they are straight forward.
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