After sending email to several clinic for a test certificate containing QR code for verification by an airline company, only Better2Know took the extra mile of customer service to amend their system t... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I had a very good experience. My anxiety was so high but I was lucky to speak with such a nice staff called Paul. He really helped encourage me to take the test and he was also very reassuring, he gav... Leggi di più
L'azienda ha risposto
Pros: -Can book same day blood and urine test. -Same day blood and urine sample dispatch (if test is done in the morning and depending on where you book). -Can request UKAS-accredited blood an... Leggi di più
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Shocking experience, stay away if you want to get any sorts of health tests. This company is shocking, there is very poor communication, the results should be within 5 days but I dint get any even mo... Leggi di più
Dettagli dell'azienda
- Servizio di analisi per malattie sessualmente trasmesse
- Servizio di test antidroga
- Centro di analisi per l'AIDS
- Clinica per malattie sessualmente trasmesse
Scritti dall'azienda
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Informazioni di contatto
Regno Unito
- 020 7099 0955
- www.better2know.co.uk
4,2
Molto buono
725 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 16% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Friendly and efficient
14 marzo 2026
was easy to contact support when there…
was easy to contact support when there was an issue with the testing centre
14 marzo 2026
Non scritta su invito
Very easy and fast turnaround.
12 marzo 2026
Excellent and comprehensive service
Very happy with everything about this service. The testing process is very well explained, kits are easy to use. As well as the return process and accessing results in customer portal. Customer service is excellent and quick to respond to any queries. Highly recommend.
27 febbraio 2026
Non scritta su invito
recommend !
friendly, caring, professional - great all around, highly recommend this personable and excellent member of the team.
26 febbraio 2026
Non scritta su invito
Juan was great and most helpful!
26 febbraio 2026
Non scritta su invito
The lovely girl beatriz gomez went above
The lovely girl betriz gomez went above and beyond to find a clinc for my son to be tested for a tropical disease after travelling in Africa.next day appointment locally. Very professional and kind on the call. A big thankyou
19 febbraio 2026
Non scritta su invito
Many thanks to Louise for the great…
Many thanks to Louise for the great service.The customer service at Better2know is amaizing.
7 febbraio 2026
Non scritta su invito
I would like to thank Elizabed
I would like to thank Elizabed, the consultant. She is a good professional, she quickly responded to requests, was attentive and friendly. Overall, I'm happy with her work. This is my first experience with such a test plan, I want to say that it was fast enough and on the specified time.
18 febbraio 2026
Non scritta su invito
Great customer service
I would like to say a very special thank you to Beatriz Gomez who went above and beyond in what was a very stressful time for me. I cannot thank her enough! Would recommend Better2Know who have great customer service!
11 febbraio 2026
Non scritta su invito
Very professional and a great…
Very professional and a great experience. I had a query and they answered it very quickly. Would definitely use again!
8 febbraio 2026
Non scritta su invito
It took about two weeks to get the…
It took about two weeks to get the results, and I spent more than 400 euros. The process would have been quicker and without cost at a hospital. I recommend avoiding this service.
23 gennaio 2026
Non scritta su invito
It was very good
13 gennaio 2026
Non scritta su invito
Avoid this so called booking service at…
Avoid this so called booking service at all costs!!
Utter shambles
12 gennaio 2026
Non scritta su invito
Very quick turnaround for results. It was an excellent service and I would highly recommend.
Very quick turnaround for results.
27 dicembre 2025
Non scritta su invito
Quick, easy and great comms
Quick and easy to deal with. Really fantastic communication all the way through and very fast service. Couldn’t have been easier. Definitely recommend.
12 dicembre 2025
Non scritta su invito
You guys are trying that’s what matters …
I think you guys have a great service but if people can’t reach out to you then it’s meaningless, I was looking for a discount since I was a student but seems like l don’t get any help. And about that parcel,, not getting it for sure . Didn’t get it last time ,, Anyway I like you trying. Keep up the good work.
16 dicembre 2025
Non scritta su invito
Nowhere near worth the price. Do not use this company.
Booked a "Platinum" STI screen and was given a date/time. Showed up on time and the building was locked, managed to get into the neighbouring part of the building that does other tests like Ultrasound etc. Had to show the receptionists there my request form, and was told that the clinic in question only do collection in the am - I was given my apt for 14:30. Eventually was taken to the right clinic and had to present my form again to another group of women behind a desk, 3 this time. They had never even heard of better2know. I watched them manually type every pathogen we would be testing for into the system. Finally got my samples taken after a 45 minute, less than confidential, wait. The only thing platinum about this service is the price.
15 dicembre 2025
Non scritta su invito
Easy to book and pay
Easy to book and pay
there seems to be confusion with the time it takes for the result turnaround, i will soon find out what is going on.
11 dicembre 2025
Non scritta su invito
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