The personal trainer was attentive, sensitive to needs and all discussions. He gave very valuable information on access and use of equipment. He also provided follow up with options. He is quite prof... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeThamesmere Drive, Thamesmead, SE28 8RE London, GB
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Scopri cosa dicono le persone
My instructor was so good and supportive
L'azienda ha risposto
Fabolous advice and support.
L'azienda ha risposto
I have paid for £62 Includes £12 registration fee for the first time for only swimming.unfortunately nothing was reasonable as I was expected. Swimming pool was full with kids who just learning. I do... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Centro per il tempo libero
- Palestra e centro fitness
- Palestra
- Piscina al coperto
- Biblioteca
- Piscina all'aperto
Scritti dall'azienda
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informazioni di contatto
Thamesmere Drive, Thamesmead, SE28 8RE, London, Regno Unito
3,4
Nella media
4 recensioni
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Not enough space for swimming
I have paid for £62 Includes £12 registration fee for the first time for only swimming.unfortunately nothing was reasonable as I was expected. Swimming pool was full with kids who just learning. I do understand kids needs learning swimming but in that case you shouldn’t offer any extra space for adult.monthly £44 which is not very simple money and swimming pool was cold.
1 maggio 2025
Risposta di Better - Thamesmere Library
Hi Rajib,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be when the environment isn't as you anticipated, especially when you're looking forward to a relaxing swim. While we do aim to provide space for both adults and children, we acknowledge that a crowded pool can impact the experience. Your point about balancing time and space between different user groups is valid, and we will take this into consideration as we review our scheduling and capacity management.
Regarding the temperature of the pool, we aim to maintain a setting that is comfortable for most users, but we recognise this doesn’t always suit everyone. Your feedback will be shared with our facilities team to ensure we reassess this where possible.
We appreciate your investment in our facility and are sorry that your first experience fell short.
Kind regards,
Charmaine
Fabolous advice and support.
27 febbraio 2025
Risposta di Better - Thamesmere Library
Hi Angelx,
Thank you so much for your wonderful feedback!
I'm really glad to hear that you found the advice and support helpful. It’s always our goal to provide valuable insights and assist in any way we can. If you have any further questions or need more guidance, don't hesitate to reach out—we're here to help! Your satisfaction means a lot, and I look forward to continuing to support you whenever needed.
Kind regards,
Charmaine
The personal trainer was attentive
The personal trainer was attentive, sensitive to needs and all discussions. He gave very valuable information on access and use of equipment. He also provided follow up with options.
He is quite professional
13 giugno 2024
Risposta di Better - Thamesmere Library
Hi Stella,
Thank you for your email.
We are delighted to hear that the personal trainer you worked with was so attentive to your personal needs and that he has followed up and offered support on your fitness journey.
Keep up the good work!
Warm Regards
Hazal
My instructor was so good and supportive
14 agosto 2023
Risposta di Better - Thamesmere Library
Hi Oluwatoyin,
Thank you for your review.
We are happy to hear you are enjoying Thamesmere.
Warm Regards
Hazal
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