I am a long term user (swimming) and very satisfied (I go off- peak). The pool is clean and clear virtually all of the time. The ground floor changing room/showers need more regular cleaning though... Leggi di più
L'azienda ha risposto
Sede
Cambia sede1 Norman Street, EC1V 3AA Islington, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The Pilates class on Sunday 6th April was covered by a woman called Tawa, whom Katy frequently uses for cover. Her classes are neither safe nor effective, indeed some of the coaching “tips” she gives... Leggi di più
L'azienda ha risposto
My children absolutely love swimming here, they have learnt the most amazing swimming skills here, the staff are absolutely amazing and always make us feel welcome and happy. The free swimming lessons... Leggi di più
L'azienda ha risposto
I was lucky enough to get my daughter booked onto the free swimming lessons that are offered in partnership with Islington Council, during school holidays. It has been a God send for my daughter, hel... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Centro per il tempo libero
- anche in
- Biblioteca
- Palestra
- Palestra e centro fitness
- Piscina al coperto
- Piscina all'aperto
Scritti dall'azienda
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informazioni di contatto
1 Norman Street, EC1V 3AA, Islington, Regno Unito
4,4
Eccellente
132 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di Better - Ironmonger Row Baths
Hi Ilyas,
Thank you for your lovely review!
We're thrilled that you appreciate the range of facilities we have to offer at Ironmonger Row Baths.
We also really value your 5-star review.
We can't wait to see you again soon!
Warm Regards,
Kaisha
The staff members are very helpful.
27 maggio 2026
Risposta di Better - Ironmonger Row Baths
Hi Areewan
Thank you for your review.
It is great to see that the staff at Ironmonger Row Baths have been able to assist with your enquiries, and if you have any further questions, please do not hesitate to reach out!
Kind Regards
Amir
Good service and facilities
19 maggio 2026
Risposta di Better - Ironmonger Row Baths
Hi Ofelia,
Thanks for your review.
We are so pleased to hear that you are enjoying Ironmonger Row Baths!
Warm Regards
Hazal
Staff very helpful
19 maggio 2026
Risposta di Better - Ironmonger Row Baths
Hi,
Thanks for your review.
We are so pleased to hear that the staff at Ironmonger Row Baths have been so helpful!
Warm Regards
Hazal
Nice but small gym
I’ve just joined, it’s nice, a bit small. The pool is fantastic. But the big shortfall is that you have to book (like in Covid times). I know it’s only a small thing but at my last gym you could just rock up. Booking adds a layer of stress to make your ten minute window. It would be greatly improved if you could just go.
19 maggio 2026
Risposta di Better - Ironmonger Row Baths
Good Afternoon,
Thank you for your review!
We're happy that you're enjoying the gym facilities at our Ironmonger Row Baths.
We require our members to book in advance to help prevent a session from being overcrowded.
This is also for health and safety purposes to ensure that all our members are accounted for.
Thank you again for your feedback!
Warm Regards,
Kaisha
Super customer support from Umma
Umma was so helpful in helping me find the correct membership for my situation. The facilities are kept clean and the feeling at Ironmonger rows is of a valued community resource. Thank you
11 maggio 2026
Non scritta su invito
Risposta di Better - Ironmonger Row Baths
Hi,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Ironmonger Row Baths!
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to Umma, she'd be happy to know she made a positive impact on your visit.
Warm Regards
Azaria
A new member
I joined yesterday as a senior member. Staff member Umma was a wonderful support in getting my application approved Thank you Umma
I used the gym today and all machines were working well
The building is very nice
8 maggio 2026
Non scritta su invito
Risposta di Better - Ironmonger Row Baths
Hi Mrs Preston,
Thank you for sharing your lovely review!
We're thrilled to hear that you had an amazing experience with Umma, who was a wonderful support in setting up your Membership with us.
It's also great to know you enjoyed your gym visit and appreciated the range of facilities we offered.
We can't wait to see you again soon!
Warm Regards,
Kaisha
On becoming a member
Due to the temporary closure of Golden Lane I was offered a transfer membership for older people and yesterday I availed myself of it.
The process was very easy with staff member Umma being a very helpful, kind and knowledgeable. The facilities look inviting and I am keen to start using them
7 maggio 2026
Non scritta su invito
Risposta di Better - Ironmonger Row Baths
Hi David,
Thank you for sharing your review!
We're so happy to hear that you had an amazing experience with Umma when making changes to your Membership.
It's great to know that she was very helpful, kind and knowledgeable, which positively impacted your visit.
We can't wait to see you using and enjoying our facilities!
Warm Regards,
Kaisha
Very good experience as just transfered…
Very good experience as just transfered from another sports centre. I had two accounts and Umma I think her name was really helpful in sorting out this issue and my first time at the centre. Especially, wirh app and scanning and a coin for the locker. Not to mention Shen I came out after a swim I mentioned some locker and electrical fault issue. The next day the socket which was hanging off was repaired!
6 maggio 2026
Non scritta su invito
Risposta di Better - Ironmonger Row Baths
Hi Aeron,
Thank you for sharing your experience and welcome to the centre.
It’s great to hear your transition from your previous sports centre went smoothly and that you felt supported on your first visit.
We’re especially pleased to know Umma was able to help get everything sorted for you!
It’s also good to hear your feedback about the maintenance issue was acted on quickly after you reported it — we’ll make sure this is shared with the team involved.
We really appreciate you taking the time to leave such detailed feedback and hope you continue to enjoy your visits.
Warm regards,
Azaria
I am a long term user (swimming) and…
I am a long term user (swimming) and very satisfied (I go off- peak). The pool is clean and clear virtually all of the time. The ground floor changing room/showers need more regular cleaning though - it's got worse in the last few years.
I have just completed the membership transfer from Golden Lane, and was given super service by Umma, when there were a lot of grumpy, impatient people doing the same as me. She calmly dealt with each person, never rushing them, whilst completing a number of complicated registration steps. Well done. People at the reception area are very helpfull/friendly in general as well.
1 maggio 2026
Non scritta su invito
Risposta di Better - Ironmonger Row Baths
Hi Marty,
Thank you for your continued support and for taking the time to share your feedback about Ironmonger Row Baths.
We’re really pleased to hear you’ve had such a positive experience over the years,
It’s also great to hear Umma made your recent membership transfer smooth, we’ll make sure your kind words are passed on to her.
We do appreciate your honest feedback about the ground floor changing rooms and showers.
Thanks again for your feedback, and we look forward to seeing you on your next visit.
Warm regards
Azaria
I have attended over sixties swimming…
I have attended over sixties swimming lessons in Ironmonger swimming pool the staff here are amazing . Specially Ms Wendy Scanlan she is very professional in her teaching although I attended classes before I come to Ironmonger pool I could not swim correctly. Wendy showed me techniques in just 3 times now I am swimming with confidence.
Big thanks to Wendy,
Kaboutar Babaahmadi
30 aprile 2026
Non scritta su invito
Risposta di Better - Ironmonger Row Baths
Hi Kaboutar
Thanks for your review.
We are so pleased to hear that Wendy at Ironmonger Row Baths has been so supportive with your swimming lessons. It's wonderful to hear that you are now swimming with more confidence.
We will ensure that Wendy receives this feedback
Kind Regards
Rachel
Staff gave me a wrong information so I…
Staff gave me a wrong information so I didn't get a service
21 aprile 2026
Risposta di Better - Ironmonger Row Baths
Hi Ruth,
Thank you for your review!
We're sorry to hear that our team may have provided incorrect information.
We're more than happy to assist further if you'll give us the chance.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to make your next visit more enjoyable!
Warm Regards,
Kaisha
Great Experience
Great Experience, al Staff is super kind. Love the pool and activities such as Pilates, Yoga and Core Training. Thanks
28 aprile 2026
Risposta di Better - Ironmonger Row Baths
Hi Pablo,
Thanks for your review.
We are so pleased to hear that you are enjoying Ironmonger Row Baths!
And look forward to seeing you again
Warm Regards
Tom
I’m really enjoying my classes and it’s…
I’m really enjoying my classes and it’s a really nice environment to be in and I’m looking forward to the next one. Michael is a really good PT, the facilities are really clean and the staff have always been so helpful.
22 aprile 2026
Risposta di Better - Ironmonger Row Baths
Hi Kelly,
Thanks so much for your lovely feedback.
We are so delighted to hear that you are enjoying the facilities at Ironmonger Row Baths.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Azaria
I really like the place and the people…
I really like the place and the people working here. However, there are just not enough classes for the community. All the fitness classes sell out immediately.
6 aprile 2026
Risposta di Better - Ironmonger Row Baths
Good Morning,
Thank you for your review!
It's amazing to hear that you enjoy the community we have at Ironmonger Row Baths, and our team too.
We also appreciate your feedback regarding the availability of our fitness classes, and we're more than happy to raise this with the wider team for further review.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Temporarily in London
I'm a foreigner staying temporarily in London. I am preparing for a swimming event and had the need to keep training while here. I was told about Better and when I tried to sign in everything was very easy. I'm attending the swimming pool three times a week and I feel very at ease. It is also very interesting to know that the Iromonger Row Baths were built in 1931, this gives the swimming pool a very special atmosphere.
27 marzo 2026
Risposta di Better - Ironmonger Row Baths
Hi Giuseppa
Thanks for your review.
We are so pleased to hear that you are enjoying your swimming at Ironmonger Row Baths, and that you found the joining experience and accessing the centre nice and easy.
Warm Regards
Rachel
The thing is
The thing is, I ordered a membership card and got sick very soon. I visited the pool only once this month. This is not about the quality of the services - they work perfectly. It's just something that upsets me.
12 marzo 2026
Risposta di Better - Ironmonger Row Baths
Hi Anastasiia,
Thank you for your review!
We're deeply saddened to hear that you fell ill shortly after signing up with us.
We're more than happy to investigate this further if you're able to provide a medical document, and we can query with our refunds team what our next steps would be.
If you'd like to proceed with this, please contact us at Customerservices@gll.org
Thank you again for sharing this with us!
Warm Regards,
Kaisha
The swimming instructors were great
The swimming instructors were great, friendly, helpful and excellent with children.
Nonetheless the changing rooms are quite rundown, a better maintenance while waiting a refurbished will be most appreciated.
28 febbraio 2026
Risposta di Better - Ironmonger Row Baths
Hi Naia,
Thank you for your review!
We're thrilled to hear that our swimming instructors have been so great, friendly, helpful and excellent with children during your visit to Ironmonger Row Baths.
We also appreciate your comments regarding the changing rooms being rundown, and wanting this area to be refurbished.
We're more than happy to raise this with the wider team.
Thank you again for your feedback!
Warm Regards,
Kaisha
Risposta di Better - Ironmonger Row Baths
Hi Fernada
Thank you for your review.
It is great to see that you are having an all-round good experience at Ironmonger Row Baths, and that you have had the opportunity to meet the wonderful team.
We are also very pleased to see that the team is taking great care of the facilities!
Kind Regards
Amir
A better experience.
The renovated Ironmonger Row Baths provide a truly special experience. I work in south Islington and frequently make my way there. I actually rejoined Better very recently as I was impressed with the improvements to the facilities and the services offered. It also pays to be a member as the value increases that way. The staff are efficient, polite and friendly. Multiple rooms prevent overcrowding and the booking system does too, although the space is in so much demand that it is hard to make a weekend booking. Places are “sold out” almost a week in advance. I have been there many times in the past and was a member before the pandemic. While the prices have increased quite a bit since, I can tell why. It is a better experience.
24 febbraio 2026
Risposta di Better - Ironmonger Row Baths
Good Afternoon,
Thank you for sharing this with us!
We’re delighted to hear how much you’re enjoying our renovated facilities at Ironmonger Row Baths, and that the improvements encouraged you to rejoin.
It’s especially meaningful to hear this from someone who has been a member both before and after the pandemic, so you've seen the changes we've made first-hand.
We’re pleased that our upgraded spaces, booking system, and overall experience have made a positive difference.
We're thrilled that our team’s efficiency and friendliness have stood out during your visits.
Thank you also for your feedback regarding the availability on the weekends, as this helps us to make improvements.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.