Better - Gym Bexleyheath Recensioni 

27
TrustScore 4 su 5

4,2

315-321 Broadway, DA6 8DT Bexleyheath, GB


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Scopri cosa dicono le persone

Valutata 4 stelle su 5

The staff are brilliant. The equipment is a bit tired. I don’t like that people sit on equipment scrolling on their mobile phones while others are waiting to use it.

L'azienda ha risposto

Valutata 5 stelle su 5

Prior to joining I went to the Bexleyheath Gym for a look around, the guy was flexible and really helpful. I found the website really easy to navigate, and at a great price to join, I have been havin... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I’ve been using Better gym Bexleyheath for over a decade despite having closer gyms to me. This is simply because the community spirit is totally unmatched by anyone else and the staff are always fri... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Pros - Fairly decent gym with a range of equipment - Reasonably sized - Easy to get to - Affordable price Cons - Not 24/7 and very short hours on a Sunday - When first joining, struggled t... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Centro per il tempo libero
  2. Palestra e centro fitness
  3. Palestra
  4. Piscina al coperto
  5. Biblioteca
  6. Piscina all'aperto

Scritti dall'azienda

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Informazioni di contatto

  • 315-321 Broadway, DA6 8DT, Bexleyheath, Regno Unito

4,2

Molto buono

TrustScore 4 su 5

27 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,2

Tutte le recensioni

(27)

5515 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

One of the staff members is just…

One of the staff members is just completely rude for no reason as I go here with my little brother who is 15 and we got there 5 minutes late and he sent us away.He also told us he can’t use the big weights because he’s 15 which is fine if that’s the rules but we see him talking to a bunch of under 16s in the same room we was not to go into.

3 luglio 2024
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Risposta di Better - Gym Bexleyheath

Good Afternoon Tommy,

Thank you for your review.

I am very sorry to hear that a member of staff at the Bexleyheath Gym is rude to you when you attend with your little brother. We pride ourselves on our Customer Service excellence so we are disappointed to hear that this is not the service you have received so far. Please speak to the Duty Manager at the centre to get clarification on the areas you are able to access when you attend with your brother who is a Junior.

Hope this helps.

Warm regards,

Charmaine

Valutata 4 stelle su 5

Good but not all machines work

I really love the gym
The workers are very nice and the machines are amazing and exactly what I wanted, with everything there
However, I have noticed a little of the machines are not working, though it didn't acctually affect me too much, as there were plenty others of them to use.
Amazing with lockers, toilets and great equipment
Decent price and would recommend

29 maggio 2024
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Risposta di Better - Gym Bexleyheath

Dear Inayah,

I appreciate your feedback and am pleased to learn that you are enjoying your membership at the Bexleyheath center. It is delightful to hear that you have found our staff to be friendly and welcoming during your visits. We also take pride in offering reasonable membership fees considering the range of activities and facilities available for your use.

I regret to learn that some of the equipment is not in working order. I will ensure to relay this feedback to the center manager for further investigation and resolution.

We hope that you will continue to derive value from your membership and the excellent equipment available at Gym Bexleyheath.

Thank you.

Sincerely,
Charmaine.

Valutata 2 stelle su 5

I been with better gym for 12 years at…

I been with better gym for 12 years at bexleyheath and is nothing is change in this gym apart every year they put prices up
All I can say is that staff is really very helpful nice and much more
But gym it self is out of date, machines and all the gym equipment too old and it needed to be changed long ago

7 febbraio 2024
Non scritta su invito
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Risposta di Better - Gym Bexleyheath

Hi 

Thank you for taking the time to leave a review, 

We appreciate your time spent at our center and thank you for your kind feedback regarding our staff.
We will forward your feedback to the General Manager for further review regarding the gym equipment.

I hope this helps

Kind Regards

Amir

Valutata 5 stelle su 5

Betty gym

It was hard to get into, but once I was in they showed me around and the basics around all mashines.

15 agosto 2023
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Risposta di Better - Gym Bexleyheath

Good Morning James,

Thank you for your review.

We are really happy to hear that you are enjoying the Gym Bexleyheath Gym after you had your Induction. We apologise if it was difficult to get an Induction at the centre but we are happy to hear that you have now had this and are able to start enjoying your membership and the great facilities at this centre. We hope you can continue to enjoy the Gym Bexleyheath facility going forward.

Kind regards,

Charmaine

Valutata 4 stelle su 5

Great Gym

The gym is very clean and has very helpful employees walking around if they are needed.

14 agosto 2023
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Risposta di Better - Gym Bexleyheath

Hi 

Thank you for your review.

We are pleased to hear the gym is clean and in good order and the staff in the facility are very helpful.

Kind regards

Amir

Valutata 2 stelle su 5

I poor experience at Better Gym

I walked into the gym as a disabled person and there was nobody to talk to. Just metal bars like walking into a prison. There were loads of flys which was particularly unsettling but I put that down to it being a hot day (I hoped). I rang the bell and it took 10-15mins before someone turned up. I almost left. The member of staff said sorry they were on their own and taking a class. That again unsettled me. If there was an incident and the one member of staff was taking a class, who would help me!? The staff member was nice enough and I told them I was thinking of joining the gym, expecting to be given a quick tour, no tour was given. Instead I was told to just sign up online. This was disheartening. How could I join a gym I had never seen? Anyway the price was reasonable and the classes online seemed good so I joined anyway. I told the staff member I was disabled and asked if I’d need an induction. I was told not unless I wanted one. Again unsettling. How can you let a disabled person start a new gym without showing them health and safety or how to use any of the equipment safely!? I entered the prison like bars once my code came through and the gym itself seems very segregated. The men to one side where the weights were and the women and older generation to the other side where the machines were. I felt uncomfortable about this as I wanted to use weights but didn’t want to enter what seemed like the ‘boys club’. I think an open plan space where weights and machines are mixed would make it more inviting for all sexes and ages.
The lockers are 20p each time which seems ok but who carries coins anymore and if you’re going to the gym daily it all starts to add up. Then there is a charge for missing a booked class, even if you cancel your place online via the app, hours in advance! Pay for parking too, unless you’re disabled, which is fine for me but not my husband. It all starts to add up. I never went back after that first day. Requested a refund of monies paid via emailing head office. At first they were resistant and wanted me to pay for the first month and then it be cancelled but I was adamant I wasn’t going back and deserved a full refund as I had been signed up for less than 7 days. They eventually gave me a refund. It’s a shame because I’ve heard great things about better gyms but they must not have been talking about the Bexleyheath branch!

28 giugno 2023
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Risposta di Better - Gym Bexleyheath

Good Morning Mrs Gale,

Thank you for your review.

I am very sorry to hear of your recent experience at our Bexleyheath centre. Thank you for taking the time to write a review regarding the issues you have been facing at the above centre. 

First of all, I apologise that you have not received the service you have deserved so far. We pride ourselves on our excellent customer service, and I am sorry to hear that this differs from the service you have received. We hope to improve on this.

I will share this feedback with the Centre Manager team so they can investigate and resolve any issues, along with
your feedback that the concierge/Team are only sometimes available to customers who ring the bell at the door.

We cannot offer an immediate solution to each item you have raised, but we appreciate you taking the time to
provide this feedback.  

We are very sorry to hear that you have decided to cancel your membership due to the above issues.

Through feedback, we identify improvement areas and provide a better service. 

Kind regards,

Charmaine

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