Better - Abbey Leisure Complex Recensioni 

137
•
TrustScore 4 su 5

4,2

Whitehill Road, CB5 8NT Cambridge, GB

•

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Valutata 4 stelle su 5

Albany Instructor for Zumba on Monday11/5/25 Southbury Instructor for Senior Dance for your heart on Tuesday 12/5/25 are excellent at what they do. They impart their knowledge & skills with great ent... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I felt comfortable and ‘at home’. The premises were spacious and well-ordered. I was unfamiliar with much of the equipment but I’ll learn in time! My induction, through Steve, was a pleasant experi... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Most of the facilities are super limited cold studios oh I have regretted They keep cancelling the stuff I am booking .They are not that cheap when you compare the other places so waiting to move... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Better has designed manageable exercises to suit my needs. This company encourages socialising with other members within the same group whilst having a tea and or coffee after the lesson. Which I th... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Centro per il tempo libero
  2. anche in
  3. Biblioteca
  4. Palestra
  5. Palestra e centro fitness
  6. Piscina al coperto
  7. Piscina all'aperto

Scritti dall'azienda

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Informazioni di contatto

  • Whitehill Road, CB5 8NT, Cambridge, Regno Unito

4,2

Molto buono

TrustScore 4 su 5

137 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,2

Tutte le recensioni

(137)

5422 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent staff

Excellent staff, who have made my neurodivergent son feel very relaxed and supported.

28 settembre 2026
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Risposta di Better - Abbey Leisure Complex

Hi Noah

Thank you for your review. 

We are delighted to hear that our team helped your son feel relaxed, supported, and comfortable during his visit.

Your wonderful feedback has been passed on to the team at Abbey Leisure Complex for review, and we hope your son continues to enjoy his experience. 

Kind Regards

Amir

Valutata 5 stelle su 5

Good staff and facilities

Good staff and facilities

29 settembre 2026
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Risposta di Better - Abbey Leisure Complex

Hi Sandra

Thank you for your review. 

It is great to know that the staff at Abbey Leisure Centre are creating a good atmosphere, and that you are enjoying the facilities!

We hope you reach your health and fitness goals with us.

Kind Regards

Amir

Valutata 5 stelle su 5

Great place for a workout staff are…

Great place for a workout staff are lovely and friendly and helpful

18 settembre 2026
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Risposta di Better - Abbey Leisure Complex

Hi Roy,

Thank you for your lovely review!

We're delighted to hear you enjoyed your workout and found our team friendly, helpful, and welcoming.

We’ll be sure to share your kind words with our team.

We can't wait to see you again soon!

Warm Regards,

Kaisha

Valutata 5 stelle su 5

They teach really well and I have lots…

They teach really well and I have lots and lots of fun. And I really enjoyed when we did EVERYTHING!

22 settembre 2026
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Risposta di Better - Abbey Leisure Complex

Hi Fay, 

Thank you for your fantastic review! 

We're delighted to hear that you're having so much fun during your swimming lessons and enjoying all the different activities in the sessions.

It's wonderful to know that our instructors are helping you learn and build your confidence in the water while making each lesson enjoyable. 

We'll be sure to share your kind feedback with the team.

We look forward to seeing you at your next lesson and being part of your swimming journey.

Warm Regards,

Azaria

Valutata 1 stelle su 5

I was supposed to have an induction and…

I was supposed to have an induction and I waited 4 hours and they never came

8 settembre 2026
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Risposta di Better - Abbey Leisure Complex

Hi Yishai,

Thank you for your review!

We're deeply saddened to hear that you didn't receive the Induction you booked.

We'd love to know if you alerted one of our staff or the duty manager on site about this, as they would've been more than happy to help.

Please note that we'll also share your feedback with our team.

Thank you again for raising this!

Warm Regards, 

Kaisha

Valutata 1 stelle su 5

On the 19 of August 2026 at 9:35pm I…

On the 19 of August 2026 at 9:35pm I was verbally abused by 5 women in front of staff members of the better Mo’nique and vealisa 5women were screaming and shouting at me,mocking and calling hurtful names at me while both staff members were present.

19 agosto 2026
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Risposta di Better - Abbey Leisure Complex

Hi Marie,

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience at Abbey Leisure Complex and the distress this situation caused you.

We understand how upsetting it must have been to feel subjected to unacceptable behaviour while at the centre, particularly when you felt unsupported at the time. Everyone should feel safe, respected, and treated with dignity when visiting our facilities, and we are disappointed to learn that this was not your experience.

We appreciate you bringing these concerns to our attention and sharing your experience with us.

Warm Regards,

Hazal

Valutata 5 stelle su 5

They’re likely to have a better chance in the uk

I am so happy that you guys are doing well with my family and friends in uk for the future

7 agosto 2026
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Risposta di Better - Abbey Leisure Complex

Hi Khalid, 

Thank you so much for your kind words! 

We're delighted to hear that you and your family and friends have had a positive experience with us. 

Your support means a great deal, and we look forward to welcoming you all again in the future.

Warm regards 

Azaria

Valutata 5 stelle su 5

Excellent

Good service and friendly staff , they are always helpful

16 luglio 2026
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Risposta di Better - Abbey Leisure Complex

Hi Adriana,

Thank you for your kind feedback!

We're delighted to hear that you've received good service and found our staff to be friendly and helpful. Providing a welcoming and supportive experience for our customers is very important to us, so it's wonderful to know that this has been reflected in your visits.

We really appreciate you taking the time to share your experience and look forward to welcoming you back again soon.

Warm Regards,

Hazal

Valutata 5 stelle su 5

The staff helped me with the…

The staff helped me with the registration and sorted the app out. Extremely patient and helpful to me.

18 luglio 2026
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Risposta di Better - Abbey Leisure Complex

Hi Andrzej

Thank you for your review. 

We are delighted to hear our staff were able to help with your registration and resolve the app issue. It's great to know they were patient and helpful throughout your visit!

Please do not hesitate to reach out if you have any further enquiries!

Kind Regards

Amir

Valutata 5 stelle su 5

The platform is very accessible

The platform is very accessible

4 luglio 2026
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Risposta di Better - Abbey Leisure Complex

Hi Peter

Thank you for your review. 

We are very pleased to see that you find the App easy to navigate, and we hope you enjoy using the facilities at Abbey Leisure Complex!

Kind Regards

Amir

Valutata 4 stelle su 5

Just great staff .

19 giugno 2026
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Risposta di Better - Abbey Leisure Complex

Hi Paul,

Thank you for your amazing review!

It's so rewarding to know that you find our team so great at our Abbey Leisure Complex, and we greatly appreciate your 5-star award.

We can't wait to see you again soon!

Warm Regards,  
  
Kaisha

Valutata 5 stelle su 5
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Risposta di Better - Abbey Leisure Complex

Hi Romy

Thank you for your review. 

We are very pleased to see that Josiah had a good time, and we hope to see Josiah soon!

Kind Regards

Amir

Valutata 5 stelle su 5

Best service lowest prices highly…

Best service lowest prices highly recommended Sauna and stream, been to many expensive places however in terms of price quality better is best, throughly enjoy my sessions please keep up the good service, please recruit more people if possible please don’t raise prices otherwise 80 percent people won’t able to afford it

27 maggio 2026
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Risposta di Better - Abbey Leisure Complex

Hi Abdur

Thank you for your review. 

We are delighted to hear that you are enjoying the sauna and steam room, as well as the value we provide. 

We also appreciate your feedback regarding staffing and pricing, and we will ensure that it is forwarded to the appropriate team for review.

Kind Regards

Amir

Valutata 4 stelle su 5

It was a simple process of…

It was a simple process of registration. Reasonable discount for the financially hard ups. Friendly staff in a busy environment. My concern was with the overcrowding in the area where my child started leading to less time of contact with swimming instructor

22 maggio 2026
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Risposta di Better - Abbey Leisure Complex

Hi Esinam

Thank you for your review. 

We are pleased to see that you found registration simple and our staff friendly, and we appreciate your feedback about overcrowding and will share this with the relevant team to review. 

We hope your child continues to enjoy their swimming lessons, and we hope to see you again soon!

Kind Regards

Amir

Valutata 2 stelle su 5

I need help with my weigth and I need…

I need help with my weigth and I need help with the coucil in canany wharf

23 gennaio 2026
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Risposta di Better - Abbey Leisure Complex

Hi Ashvinderpal,

Thank you for your review!

We currently offer a GP referral Membership at our East Ham Leisure Centre.

Your local GP can refer you to this scheme, and if you're eligible, we can discuss the benefits of this Membership further.

Regarding the council issue you've raised, you'd need to contact them directly, as this is not linked to our facility.

Thank you again for your review!

Warm Regards,

Kaisha

Valutata 5 stelle su 5

Nice

Trainers are helpful

8 maggio 2026
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Risposta di Better - Abbey Leisure Complex

Hi Violeta,

Thank you for your amazing review!

We're overjoyed that our trainers have been so helpful.

We also greatly appreciate your 5-star award.

We look forward to seeing you again soon!

Warm Regards, 

Kaisha

Valutata 5 stelle su 5

Great friendly gym helpful staff

Great friendly gym helpful staff. Great facilities

14 maggio 2026
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Risposta di Better - Abbey Leisure Complex

Hi Donna,

Thanks for your review.

We are so pleased to hear that the staff at Abbey Leisure Complex have been so friendly and helpful!

Warm Regards

Hazal

Valutata 5 stelle su 5

Enjoy coming every time

Enjoy coming every time

7 maggio 2026
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Risposta di Better - Abbey Leisure Complex

Hi Shanice,

Thanks for your review.

We are so pleased to hear that you are enjoying Abbey Leisure Complex!

Warm Regards

Hazal

Valutata 5 stelle su 5

Always a welcome

Always a welcome. A check that I'm ok as I have mobility issues.

22 aprile 2026
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Risposta di Better - Abbey Leisure Complex

Hi Alan 

Thank you for your review. 

We are very happy to see that the staff at Abbey Leisure Complex are creating a welcoming atmosphere and are always on hand to check you are well!

We will be sure to pass your feedback on to the team at the centre, and we hope to see you soon!

Kind Regards

Amir

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