Ordered camping chairs a week ago. The website and payment system was flaky so ended up ordering twice and now have duplicate orders. I emailed to cancel the order within minutes of placing it, and ha... Leggi di più
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The product I was after was in stock and at a good price, postage was steep but it was an international parcel. It arrived well packed and on time, which was great as it meant I could install it just... Leggi di più
I was unable to source the Alko hitch lock I needed in the UK, but Berger Camping, based in Germany had it on their UK website. The price was fair, I was informed of a slight delay with availability,... Leggi di più
Only giving 4 stars because of delivery times which was delayed and couriers changed , otherwise would have been 5 stars as product is brilliant, esay to assemble and install (ours is other slats in... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Berger Camping is on a mission to provide all campers, caravanners, motorhome owners, and outdoor fans with the best camping equipment. Berger is part of the larger German brand Fritz Berger, which has been equipping campers and caravanners with camping accessories since 1958. Now launched in the United Kingdom, we offer our customers a variety of products and top brands to choose from within the camping and caravanning sector. From caravan and mobile home accessories, to camping furniture and tents, you can be assured to find the best prices and quality. We also offer camping and outdoor equipment and accessories for both beginner and experienced campers. Besides our top-quality products, we also do our best to ensure the best customer service which exists to answer all your questions and concerns. You can also simply reach out to receive expert advice on the best products for your camping holiday. You can explore our products and discover our attractive offers at www.berger-camping.co.uk
Informazioni di contatto
Fritz-Berger-Straße 1, 92318, Neumarkt, Germania
- customer-service@berger-camping.co.uk
- www.berger-camping.co.uk
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Good Service…
Very good service ,have been looking for this part for a while and finally got it Berger Camping,would use again
Pretty good what I bought was what I…
Pretty good what I bought was what I wanted arrived in first class condition. Would been 5 star but delivery was slow all in all would use again
Brilliant awning
Brilliant awning - poles are heavy and difficult to use and so we substituted your poles for telescopic aluminium ones which are far better and lighter. but the awning is great we also substituted the guy ropes for ratchet straps
Excellent service easy to deal with
Excellent service easy to deal with. Order was well packed and came on time ,fitted in the motorhome and it's great
The item was well packaged
The item was well packaged, arrived within the time specified. Yet to use the item.but wouldn't expect any issues.
Do not order from this company!!
Do not order from this company!!! The communication is the worst I’ve experienced online. There is only one customer service agent who tries their best but the company seemingly limits you to a website contact form.
Berger masquerades as a UK subsidiary. When in fact it is German. So when I ordered a passenger side seat swivel, I was actually sent their continental version of the passenger side, which was the UK driver’s side!
They don’t exchange items. You have to send it back and wait for them to process the return before getting a refund. I didn’t get the refund in the allotted time so had to chase them up for them to put it through manually.
I reordered the item with them as I couldn’t get it anywhere else. BIG MISTAKE! One of the two pieces was stolen in transit! Their policies meant they couldn’t send me the rest of my order.
I am currently trying to get a refund but after the initial postage label they gave me failed to be accepted at Evri They told me there was a glitch with their courier partners. And a week later they sent me a Yodel courier.
Unbelievably the Yodel parcel was refused 7 times by their own depot! Now apparently it’s on its way back to me.
I have lodged a PayPal dispute. At my wits end.
Great Towing Mirrors
Easy ordering
Good communication
On time delivery
Fair price
Very poor delivery
I can not give a review of the product as I am still waiting for it to arrive. The timeline given for delivery when I ordered was 6/9 days.I have now waited 15 days and delivery does not appear to be happening any time soon. I have had no response to email or webchat. (very unprofessional) Is item still with sender? Very disappointed as I am going on holiday soon.
Avoid at all costs
Nightmare of a company! Ordered a caravan awning a month ago, have not received the order, Berger customer service is non existent and now need to go through the bank to get my money back
Had exactly what I needed and at a…
Had exactly what I needed and at a great price. Rapid dispatching. A pleasure to deal with.
A very good service from Berger
A very good service from Berger. I ordered a thetford toilet from them received regular updates from Yodel and immediate confirmation of order and dispatch from Berger.
Competitive prices and reasonable shipping charges.
I will use them again.
Really good website
Really good website, lots of choices and good prices, good communication and order arrived on time.
Broken website
Trying to order for over a week so far.
Website is broken and despite best efforts of customer service lady, the company has not bothered fixing it yet.
How can a company be so arrogant or incompetent and still be in business?
Motorhome reverse camera.
I ordered a reverse camera from Berger and was told it would be delivered between 6-9 days.
I had regular updates from Yodel and it came on time.
I had contacted Marta at Berger a couple of times and she was a pleasure to deal with.
5 star treatment!
Overall Excellent Service from Berger-Camping
There are some very concerning reviews regarding Berger-Camping but I fortunately had a very positive experience.
There seems to be a significant issue with the period between dispatch from B-C and receipt by Yodel. There are also very few updates from Yodel which exacerbates concerns as to whether the goods purchased are en route.
Notwithstanding the above, I had a very positive experience and Marta of B-C was extremely helpful with timely responses.
Ultimately, goods arrived earlier that anticipated and as described at the lowest price I could find on the interweb (Thule 2.4m Sun Stopper £110 inc delivery)
The website seemed to take an age to…
The website seemed to take an age to set up an account we ordered and product arrived quite quickly the prob is as I was told in the uk, they don’t make parts for uk chairs as they don’t want us to fix them. The parts were slightly to big to screw in but with a hammer not only are they in but at least you won’t need to change them again.
Good choice of products
Good choice of products - great price for the item I wanted to purchase (better than other UK suppliers) - delivery longer than usual but excellent delivery service from Yodel once they had received the item, kept me informed so I knew when to expect.
Ordered two air canopies
Ordered two air canopies. Items took a couple of weeks to arrive. We went on holiday, erected the air canopy in very light breeze. Straight away the anchoring clip ripped off on one side. Not well made and very unstable. The slightest breeze made the blow up bladder bend and dip in the middle. Very disappointed.
Good service
Provided what I wanted when I wanted it and act a reasonable price. But it's too soon to review the product, I haven't used it yet.
Good quick reply .
Good quick reply .
Cheaper than others online . Would recommend
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