I have been dealing with with Ross at Beresfords property agents. He has been patient, kind, helpful, polite and very informative. No questions were unanswered and he has been diligent and competent... Leggi di più
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Barbara was very friendly, polite and professional. She carried out the inspection efficiently and made the whole process feel easy and comfortable. Everything went very smoothly, and it was a pleasur... Leggi di più
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Ross provided a highly professional service throughout the process. He was an excellent point of contact between the landlord and tenant, ensuring clear communication and helping both parties work tog... Leggi di più
Beresfords was recommended to me by a friend and indeed they did not disappoint. The staff was very good in informing me every step of the way with the marketing process, always available either in t... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Beresfords are Essex’s largest family owned independent estate agency and have been successfully operating for over 45 years. Established in 1968 by RD and EG Beresford as an independent practice in Upminster. Our current Chairman and Managing Director...
Informazioni di contatto
Springfield Lyons Approach 10, CM2 5LB, Chelmsford, Regno Unito
- www.beresfords.co.uk
4,8
Eccellente
1K recensioni
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Eleanor was amazing!
Eleanor was amazing throughout the whole process. Made it so easy for us. Highly recommend. Asset to Berefords. Thank you so much.
20 febbraio 2026
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Risposta di Beresfords
Hi Stelios
Thank you so much for providing us with your feedback, I was pleased to read that Eleanor in our Brentwood lettings team provided you with an efficient and professional service during your recent dealings with her. It's great that you would not hesitate in recommending us to others and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Chris and the team has been super…
Chris and the team has been super helpful from the start, with 4 week turnaround from enquiry to a tenant moving in.
21 febbraio 2026
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Risposta di Beresfords
Hi Elliot
Thank you for posting your recent review. It's great that Chris and the rest of the lettings team provided a swift and efficient service during your recent search to find a suitable tenant. We look forward to continuing our working relationship with you and thank you for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Top class service
As always Debby and her team do their best to find a suitable tenant and make the experience for me, the landlord, as painless and simple as possible, given the current multitude of complications involved, quite a feat.
They appear to have succeeded once again.
16 febbraio 2026
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Risposta di Beresfords
Hi John
Thank you so much for posting your review. I know our lettings team in Braintree will be extremely grateful for your kind words. As a valued client, we strive to provide the best possible service in searching for the most suitable tenants for our landlords, and in your particular case it is great to know that Debby and her staff were able to overcome any obstacles you had along the way. We very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Risposta di Beresfords
Hi Ngozi
Thanks for providing your feedback. We all appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
William Hasard was as always prompt in…
William Hasard was as always prompt in visit ,friendly and helpful. Good job !
10 febbraio 2026
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Risposta di Beresfords
Hi Natalia,
Thanks so much for posting your review. William is an asset to our business and I know he will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Excellent
Everytime I deal with Ross at Beresfords he is always so helpful. There is never anything that is too much trouble. He explains all my options and goes above and beyond to make sure I fully understand and have everything how I want it...
Would totally recommend Ross,Beresfords and all the team.
9 febbraio 2026
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Risposta di Beresfords
Hi Sharon
Thank you for your recent review. It is great that you have been impressed with the service you have received from Ross during your recent dealings with him. We invest heavily in our staff training, so it is always pleasing to receive feedback when a member of our team goes above and beyond to assist their client. I know he will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
5 star customer service experience
I have recently agreed a tenancy with Beresfords, and the transition from enquiry to moving into the property has been seamless. Archie, Joe and Christine have been extremely helpful through the process. I have been kept right up to date on the progress of the tenancy, and the team have bent over backwards to answer all questions, etc.
8 febbraio 2026
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Risposta di Beresfords
Hi Paul,
Thank you for providing us with your detailed feedback. It's great that our lettings team in Braintree have kept you updated of progress throughout the tenancy process, ensuring a seamless transition for you. I know they will all be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Highly Professional Lettings Experience
I can’t speak highly enough of Debby at Beresfords. She provided outstanding support in letting a residential property, combining professionalism with a genuinely friendly and helpful approach. Communication was excellent and everything was handled with care and attention to detail. Debby made the entire process easy and stress-free — an excellent service all round.
30 gennaio 2026
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Risposta di Beresfords
Hi Peter
Thank you for your recent review. It's great that Debby has assisted you professionally, maintaining strong communication with you throughout your recent rental process. I know she will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
It was an excellent experience from…
It was an excellent experience from start to finish, Paul is very professional and highly dedicated lettings manager always looking to secure the right tenants for your property. He is able to provide sound advice and is highly supportive throughout from initial marketing to securing a tenant. The whole team are a pleasure to work with.
2 febbraio 2026
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Risposta di Beresfords
Hi Shane
Thank you so much for providing us with your feedback. It was great to read that Paul and his lettings team in Billericay have been proactive and supportive during your search for suitable tenants for your rental property. I know they will all be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
Wonderful experience working with…
Wonderful experience working with Beresfords. Staff was very friendly. Great communication and efficient. Helped to make a stressful move easier. Would highly recommend.
10 gennaio 2026
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Risposta di Beresfords
Hi Mide
Thank you for posting your feedback. It is great to know that your experience of working with us has been efficient and that your move has been easier as a consequence. It's great that you would not hesitate in recommending us to others and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Happy with the service provided by…
Happy with the service provided by Lauren Mobsby regarding our renewal.
5 gennaio 2026
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Risposta di Beresfords
Hi Hafiz
Thank you for your feedback. I know that Lauren will be very grateful for your kind words regarding her assistance during your recent renewal. We very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Very good Landlord checkout experience.
Very good experience with the checkout for my rental property.
Barbara's communication was great from when she phoned to let me know when she was attending to the outcome of the visit and what to expect going forward. Very happy with the service.
28 gennaio 2026
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Risposta di Beresfords
Hi Jeanette
Thank you for providing your recent feedback. I was pleased to read that you have found Barbara to be helpful and informative throughout your recent dealings with her and the service she provided. I know she will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Lauren has been great throughout the…
Lauren has been great throughout the whole of my tenancy (7 years) and is always so knowledgeable and responsive. You’ve made things so much smoother for me - thank you!
27 gennaio 2026
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Risposta di Beresfords
Hi Louise
Many thanks for posting your recent review. It is always nice to receive comments such as yours, where long-standing clients have been consistently happy with the service provided to them by our staff throughout their tenancy. We look forward to continuing our working relationship with you for many more years to come and very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Staff at Beresfords have been amazing!
Staff at Beresfords have been amazing!. Every time I called and I needed clarifications they were ever so friendly, clear communication from staff even though the process was hectic they made me feel calm. Thanks everyone for your support.
27 gennaio 2026
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Risposta di Beresfords
Hi Evelyn,
Thank you so much for providing us with your feedback. I was pleased to read that you have been happy with the service we have provided during your recent dealings with us. It's great to know that clear communication and a friendly service made the whole process much easier for you. We very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Excellent support by Lauren Mobsby
I recently had to contact Lauren Mobsby, who is the Senior Renewals Coordinator at Beresfords regarding a few queries I had about my tenancy. Lauren answered all my queries with great patience and professionalism, providing clear helpful guidance.
Thank you Lauren.
27 gennaio 2026
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Risposta di Beresfords
Thank you for providing your recent feedback. It was great to read that Lauren has been instrumental in assisting you with all your queries and concerns regarding your tenancy and that you have felt supported throughout. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Risposta di Beresfords
Hi Maisie,
Thank you very much for your kind words and 5-star rating which are greatly appreciated.
Steven Bond
Managing Director - Residential Lettings
Barbara was superb
Barbara was extremely helpful from the beginning to get the right solution in terms of retrieving my deposit in a difficult situation. I have complete trust and faith in her and she was fully attentive and kept me appraised of the situation at all times. I would never hesitate to use her again as she was so good.
15 gennaio 2026
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Risposta di Beresfords
Hi Steve
I was sorry to hear about the issues surrounding your deposit, so it was reassuring to know that Barbara has been on hand to assist you in trying to resolve this situation for you, keeping you updated of developments along the way. I know she will be extremely grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
Gone above and beyond
Debby @Beresford has been an absolute star.
From the start I have had great communication, with new listings being put my way, didnt take Debby long to realise exactly what I was looking for and the perfect place was offered for me to view.
The whole experience has been smooth and transparent.
Unlike other agents I have delt with who seem to be out just to get paid.
My questions and concerns have all been answered promptly and I have felt supported though out the process.
It has made a stressful period a lot less stressful
Would highly recommend Debby and the team.
23 gennaio 2026
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Risposta di Beresfords
Hi Jason,
Thank you for your recent detailed feedback. I was pleased to read that the service you have received from our lettings team in Braintree has been professional, and that Debby in particular has maintained a clear line of communication with you throughout, making sure that your experience of finding a suitable property has been as smooth and stress free as possible. Its great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Very disappointed with their customer…
Very disappointed with their customer service.
We agreed to rent a property from this company and once the holding deposit was taken they informed us that the Loft space was not included as it was being used for the Landlords personal storage.
Once this was raised with the Agent their stance went from "I thought this was brought up at the viewing" to "This was definately mentioned at the viewing" even going so far as to indicate when and where it was mentioned. Quite some turnaround.
The Agent then tried to state that they had spoken to the Landlord 3 or 4 times and the situation would have to remain the same. It was only when we advised that this would be a deal breaker did they advise that the Landlord had a change of heart, suggesting that they may not ever have been contacted, and would allow partial use of the Loft space, subject to a clause being added to the Tenancy Agreement allowing the Landlord access to the property, unrestricted, subject to 24 hours notice.
When we advised that this would not be suitable and we would have to withdraw, the Agent stated that as we had withdrawn from the agreement the Holding Deposit would not be refunded. The Agent actually concluded the matter, on their part, by signing off with the statement "This is my final word on the matter".
All in all dreadful service starting with a misleading omission and ending with the company refusing to refund a significant amount of money in the way of the Holding Deposit. Will likely have to take them to the Small Claims Court!!!!!!
19 dicembre 2025
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Risposta di Beresfords
Hi Darren
I am sorry that you felt the need to post your 1-star review. Having investigated this matter in more detail personally, I reply accordingly.
I have spoken to our consultant who dealt with you from the very outset. His view is that during your initial viewing it was explained to you that the tool shed in the garden was not included as part of the tenancy and neither was the main loft space. The reason behind this is that the landlord moved to Australia and required some areas within his UK based property for storage. We accept that this situation was somewhat unusual, but in our view we were fully transparent during your viewing of the property regarding this and you only raised this as a concern once verbal agreements had been reached at a later date when we sent the initial tenancy paperwork on to you. It was then not until just before your tenancy was due to commence that we received confirmation from you that you intended to withdraw, siting the reason for your decision being the issue of you having no access to the loft. By this stage our staff had undertaken a considerable amount of work, hence why at such a late stage were unable to refund the monies that you had paid to us. Had you had informed us of your decision when first informed of this at the viewing you would not have incurred any associated costs.
Once again, I am sorry that feel aggrieved by the series of events, but I do believe our staff have acted in good faith throughout.
Steven Bond
Managing Director - Residential Lettings
Beresfords
Hannah has been very engaging from start to finish and has great knowledge and good inter personal skills.
Overall experience with Beresford has been very positive
20 gennaio 2026
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Risposta di Beresfords
Hi Paul
Thank you for posting your recent review. It was great to read that you have found Hannah to be professional and knowledgeable throughout your dealings with her and you have been happy with the service you have received from us as a business overall.
We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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