I have been dealing with with Ross at Beresfords property agents. He has been patient, kind, helpful, polite and very informative. No questions were unanswered and he has been diligent and competent... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Barbara was very friendly, polite and professional. She carried out the inspection efficiently and made the whole process feel easy and comfortable. Everything went very smoothly, and it was a pleasur... Leggi di più
L'azienda ha risposto
Beresfords was recommended to me by a friend and indeed they did not disappoint. The staff was very good in informing me every step of the way with the marketing process, always available either in t... Leggi di più
L'azienda ha risposto
Ella was excellent throughout my tenancy referencing process. She made everything completely smooth, was always available to answer my questions, and ensured it was a pleasant experience from start to... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Beresfords are Essex’s largest family owned independent estate agency and have been successfully operating for over 45 years. Established in 1968 by RD and EG Beresford as an independent practice in Upminster. Our current Chairman and Managing Director...
Informazioni di contatto
Springfield Lyons Approach 10, CM2 5LB, Chelmsford, Regno Unito
- www.beresfords.co.uk
4,8
Eccellente
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Always pleasure to work with this…
Always pleasure to work with this estate agency - Jazmin has been extremely helpful and speedy to deal with check out procedure.Thank you once again.
30 luglio 2026
Non scritta su invito
Risposta di Beresfords
Hi Egle
Thank you for posting your recent feedback. I am glad that Jazmin in our Property Management team has assisted you efficiently with your recent check out. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Amazing reps. Been with them since years and never let down
Exceptional Service from Lauren and the Team.
I've been a client for years, and I can confidently say that the service I've received, particularly from Lauren, has been consistently amazing. I have never been let down. Their responsiveness is truly outstanding; I always receive a prompt reply to any query or concern I have.
Highly recommended.
29 luglio 2026
Non scritta su invito
Risposta di Beresfords
Thank you for providing us with your detailed review. It was great to read that having worked with us for so many years now, you continue to be consistently happy with the service you receive from Lauren and her team, who have always been on hand to answer your queries in a quick and efficient manner. We all very much appreciate your kind words and hope to continue working with you long into the future.
Steven Bond
Managing Director - Residential Lettings
Great communication and help throughout…
Great communication and help throughout the process
25 luglio 2026
Non scritta su invito
Risposta di Beresfords
Thank you for providing us with your recent feedback. I am pleased that you have been happy with the service you have received and have felt you have been kept well informed throughout. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Beresford”s in Braintree
Beresford”s in Braintree, what can I say they have been absolutely outstanding in helping my 89 year old father find his dream flat. The staff there bend over backwards to help you, I am so thankful and grateful to them for all their help. I want to give a special thank you to both Archie, Christine and a lovely lady I spoke to today (21/07/2026). I would highly recommend using this company if you are looking to rent or buy, you would not regret it as they take all the hard work out of it.
21 luglio 2026
Non scritta su invito
Risposta di Beresfords
Thank you so much for posting your recent feedback. It is great that our lettings team in Braintree have been able to find your father a suitable property, and that Archie and Christine were particularly instrumental in achieving this. It's great that you would not hesitate in recommending us to others and we wish your father every happiness in his new home.
Steven Bond
Managing Director - Residential Lettings
Very helpful throughout the letting…
Very helpful throughout the letting process and very prompt responses to our emails and phone calls
18 luglio 2026
Non scritta su invito
Risposta di Beresfords
Hi Geoffrey
Thank you for your recent review. I am pleased that have found the process of letting a property with us to be relatively easy and that our staff have kept you fully up to speed throughout with progress. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Absolutely rude.
Paid over £700 for a holding deposit, get told in an email we are not getting it back due to alleged misleading information about a CCJ my partner knew nothing about. Both manager and assistant manager very rude, no empathy, no apology. Why would anybody in their right mind send that kind of money to risk losing all of that if they knew they were lying?!
21 luglio 2026
Non scritta su invito
Risposta di Beresfords
Hi Sarah
I am sorry that you felt our staff were rude to you during your tenancy negotiations and that we would not refund your initial holding deposit. Prior to entering into any tenancy application we provide all tenants with a copy of our Terms of Business and encourage them to read thoroughly. As a business, our staff undertake considerable time in processing a tenancy application and will always explain to tenants that they must be fully transparent when completing their initial application forms, especially in terms of any credit issues. In this particular case I note that you were both unaware of existing CCJs. However, as a business we have very clear guidelines in place at the outset of any tenancy application, especially linked to our standard Terms and Conditions. As I am sure you will appreciate, it would be very easy for every tenant to state that they were not aware that there were existing CCJs in place if this meant the return of their initial deposit. I am very surprised that you found the approach of our staff inappropriate, as the large majority of reviews that we receive from customers make specific reference to the positive attitude and approach of our personnel. Nonetheless, I appreciate you sharing your thoughts and will be discussing your feedback further with those members of staff concerned.
Steven Bond
Managing Director - Residential Lettings
All staff involved where so helpful and…
All staff involved where so helpful and they worked hard to find us a property and would highly recommend
18 luglio 2026
Non scritta su invito
Risposta di Beresfords
Hi Ricky
Thank you for providing us with your feedback. I am pleased that you have been happy with the service our staff have provided to you and it is great that you would not hesitate in recommending us to others. We all appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Rylie
Rylie is very knowledgeable and took the time to explain the whole rental process clearly. What really stood out was her reliability, if she said she would call me back or do something she would do it.
1 giugno 2026
Non scritta su invito
Risposta di Beresfords
Hi Lauren
Thank you for providing us with your recent review. I am pleased that you were happy with the service you received from our lettings team in Brentwood, and in particular Rylie, who explained everything regarding renting a property to you in detail and kept you fully informed throughout the process. I know she will be very grateful for your kind words and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Barbara has carried out an extremely…
Barbara has carried out an extremely thorough and detailed inspection at my property.
The report which Barbara has produced with the many illustrative photographs has proved a really great record and a valuable time saver.
An extremely professional job done - Thank you.
1 luglio 2026
Non scritta su invito
Risposta di Beresfords
Hi Peter
Thank you for providing us with your recent feedback. It was great to read that the inspection recently carried out at your property by Barbara from our Dunmow lettings office was thorough and that she provided you with a detailed report. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
I would give minus if I could
I would give minus if I could, the listing they did was awful you couldn't tell from the main picture which house was for sale, they in 6 months had maybe 1 viewing they didn't even tell us about, and then when we wanted to leave them in the months notice we had to give they suddenly got 3 more viewings - they was only telling 1 executor when there was viewings until we complained, then they blocked my child from helping me as in elderly because they decided to take orders from a non executor terrible terrible company very unhelpful , don't listen to what you ask, don't hardly even get back to you if they even do, if your house is worth over 500k 100% avoid and go with James &co or anyone else especially if it's the ingatestone branch I won't name the lady who was hard work there
8 novembre 2025
Non scritta su invito
Risposta di Beresfords
I have read the contents of your recent review Sarah and wanted to reply to you personally. I am naturally concerned and disappointed with the comments made within, but am unsure if we have dealt with you directly during this transaction?
Having carried out a detailed appraisal of the file and spoken with individuals who dealt with the property, your name is not one we have noted on file. I would point out however, we do have a log of all file notes, outlining conversations by phone and email, which have been recorded in real time as matters progressed and therefore cannot be amended thereafter.
When we obtained instructions to sell the property, we acted in good faith and were not informed that any other parties were to be kept updated. This we established when carrying out our due diligence, and as a result, contacted the other parties in question and kept them updated throughout this transaction.
To suggest instruction was taken from a third party is unjustified. File notes indicate updates were provided to both executors throughout the marketing of this property and responses have been copied to file.
Interest in a particular property will always be determined by the selling price, and a lack of viewings will usually indicate the property is priced above market value. Whilst we will do all possible to generate maximum interest and price, a review of the selling price may sometimes be necessary to generate activity. This decision will be based on comparable evidence, and it is the seller’s choice as to whether they go ahead.
I am sorry we could not find you a suitable buyer, despite tailoring a marketing strategy dependent upon your individual circumstances and wish you every success with your future endeavors.
Please do not hesitate to contact me directly on a.horsley@beresfords.co.uk, if I can be of any further assistance.
Alison Horsley, Customer Service Director.
I have been with Beresford's for many…
I have been with Beresford's for many years and have nothing but praise for them, Lauren Mobsby has always been so helpful and friendly and has always gone out of her way to accommodate me and be fair with me. she also gives very good advice when needed.
8 luglio 2026
Non scritta su invito
Risposta di Beresfords
Hi Christina
Thank you for providing us with your recent feedback. I was pleased to read that having worked with us now for a number of years, you continue to be impressed with the level of service we provide to you, and in particular the help and assistance you receive from Lauren in our Property Management department. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
I can not thank Debbie and her co…
I can not thank Debbie and her co workers enough for helping through a complicated period. They were also there with help and advice and always kept me informed of what was going on. Again I can not thank them enough. Debbie and her team outstanding
4 luglio 2026
Non scritta su invito
Risposta di Beresfords
Hi Neil
Thank you so much for providing us with your recent review. It was great to read that Debby and her lettings team in Braintree have been supportive and helpful during a stressful time, providing you with their advice and assistance along the way. I know they will all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Great people skills
To be honest some estate agents are not interested in lettings. Beresfords were really good. I needed either new build on the market or refurbished on the market. And to where I needed and wanted to live. The communication was second to none, always keeping myself up to date. The people skills were great and that’s all you want in life. I am being honest the other estate agents local to me , we’re not really helpful, and the communication skills were some what lacking and definitely did not understand what I was looking for. Maybe they were having a bad day. Or that’s them in general. Definitely recommend Beresfords as all we want in life is an easy experience and good communication face to face, ten out of ten for me 👍.
4 luglio 2026
Non scritta su invito
Risposta di Beresfords
Hi Mark,
Thank you so much for your detailed feedback, your comments are very much appreciated. You don't say where you are based but I was pleased to read that our local branch have provided you with a great service and been in constant communication with you, answering any queries or questions you may have had. It is great that as an agency we have stood out to you regarding the lettings service we offer our clients in relation to other agents. We all very much appreciate your kind words and 5-star rating and hope that we can be of assistance to you again in the future.
Steven Bond
Managing Director - Residential Lettings
Beresfords in Braintree Delivered!
The service from Debbie, Archie and the rest of the team have been absolutely flawless. From my initial enquiry, through to the tenants moving in, I have been kept informed throughout the entire process. I spent time comparing the services and fees charged between other letting agents and found the professionalism and service offering to be far superior than other local agents. Debbie promised and delivered.
30 giugno 2026
Non scritta su invito
Risposta di Beresfords
Thank you so much for posting your review. I was pleased to read that Debby and her team in Braintree provided you with a professional and informative service throughout your recent dealings with them. I know they will all be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Risposta di Beresfords
Hi James,
Thank you for your kind words and 5-star rating which are very much appreciated.
Steven Bond
Managing Director - Residential Lettings
Vital to use a letting agent
Lauren went the extra mile going back and forth to secure at least some payment from the previous tenants' deposit after they left my family home with damage, dirt and the garden in a total mess. Rylie was able to quickly find me new tenants who seem much nicer and will hopefully enjoy their stay. Adam provided sound advice throughout, as usual for Beresfords.
12 giugno 2026
Non scritta su invito
Risposta di Beresfords
Thank you for your detailed feedback. I was sorry to hear that your property was not left in the condition we would expect from the previous tenants, but I am pleased that Lauren was able to assist you in securing some payment for some of the damage incurred. It is also great to know that Rylie was able to swiftly find you some suitable new tenants for your property. I know the whole team will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Debby was amazing & very professional.
Debby was amazing & very professional.
4 giugno 2026
Non scritta su invito
Risposta di Beresfords
Hi Ken
Thank you for providing your feedback. I know that Debby and her team in Braintree will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Such a lovely experience
Such a lovely experience. I feel that they feel happy for us getting a new home. Very professional and smooth experience. Thank you Debbie, for everything! I highly recommend you guys! 🙏
24 giugno 2026
Non scritta su invito
Risposta di Beresfords
Hi Madalina
Thank you for your recent review.
I am pleased that you found Debby and our lettings team in Braintree to be both professional and efficient during your recent dealings with them and you have now found a suitable property. We wish you all the best in your new home and thank you for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Terrible service
Terrible service
. Lack of communication, incorrect information when they do eventually touch base
Quick to get the sale but to provide information when something goes wrong,They find it easy to hide behind each other
Will return emails when they are selling but once sold they take days to reply and you have to chase for a response
New homes team are by far the worst department I’ve ever dealt with!!!
None of the management want to take accountability and ownership of a situation.
9 giugno 2026
Non scritta su invito
Risposta di Beresfords
Hi Rob,
Having read your recent review, I am naturally concerned and disappointed with the comments made within.
Following a detailed appraisal of your file and subsequent contact with individuals who dealt with your purchase, it would appear file notes outline a different view to your own in terms of how events unfolded throughout this transaction. These notes, outlining conversations by phone and email, are recorded in real time as matters progress and cannot be amended thereafter.
As you were aware from the outset when you viewed the property, the development was in the hands of administrators as the original builder had gone into liquidation. Whilst another builder has since been instructed by the administrators to complete the development, they have 'inherited' the site with no pre-existing knowledge of any issues that may have been outstanding.
With any sale, there is a legal process which takes place and we have no way of knowing from the outset as to what issues may crop up. We can only be guided by information passed on to us by third parties and sometimes this can change, dependent upon circumstances.
This site has proved to be particularly challenging for all involved, due to the reasons I have outlined above. My colleagues have worked tirelessly trying to progress this transaction through to exchange but unfortunately, as one issue is resolved, another arises and this is outside of our control. I can assure you, we are equally as frustrated but to suggest there has been a lack of communication is a little unfair.
My colleagues have been transparent throughout your journey and can only pass on updates as they become available. I am sorry you have felt the need to withdraw from your purchase, but it was always made clear to you that we were unable to provide any timescales.
Please do not hesitate to contact me if I can be of further help on a.horsley@beresfords.co.uk.
Professional and Friendly
Barbara is professional, polite, friendly and understanding, she always listens to any things that are raised and passes them on and explains what she’s doing as she goes along. Thank you.
15 giugno 2026
Non scritta su invito
Risposta di Beresfords
Thank you for posting your recent review. I am pleased that Barbara in our lettings office in Dunmow has been assisting you efficiently and keeping you fully informed throughout your dealings with her. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.