Great service in store from Owen at Weston Super Mare, very knowledgeable, helpful and no pressure. Great interest free credit offer and prices for brand name quality. Helpful order progress updates... Leggi di più
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Sede
Cambia sedeUnit 6b Marchfield Way, Weston Retail Park, BS23 3YZ Weston Super Mare, Avon, GB
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The team arrived on time. Were polite and did a good job taking all the rubbish however I know accidents happen but a valuable oil painting was knocked off my hall wall which fell onto my doorbell mec... Leggi di più
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Helpful, informative & welcoming sales staff member in my local store. I was kept well informed by Bensons of estimated delivery date & time slot, with a means to track progress of such. I was phoned... Leggi di più
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Great experience at Bensons. Owen was really helpful, very patient with all our questions and gave us time and space to try things out and reach a decision without pressuring or hovering. Thank you!
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Dettagli dell'azienda
- Negozio di mobili per camere da letto
- anche in
- Negozio di biancheria da letto
- Negozio di letti
- Negozio di materassi
Informazioni su Bensons For Beds - Weston Super Mare376
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit 6b Marchfield Way, Weston Retail Park, BS23 3YZ, Weston Super Mare, Avon, Regno Unito
- 1934635946
4,7
Eccellente
267 recensioni
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Le persone hanno visualizzato anche
Very relaxed instore no pressure and…
Very relaxed instore no pressure and extremely helpful with advice. The mattress was delivered on time with care and I have had much a improved sleep, not waking frequently as before and feeling refreshed and less pain in the mornings.
2 luglio 2026
Risposta di Bensons For Beds - Weston Super Mare376
We're so pleased you had a relaxed in-store experience and found our team helpful. It's wonderful to hear your mattress was delivered with care and that you're now enjoying much-improved, refreshed sleep with less morning pain!
Team Bensons
The team arrived on time
The team arrived on time. Were polite and did a good job taking all the rubbish however I know accidents happen but a valuable oil painting was knocked off my hall wall which fell onto my doorbell mechanism which completely broke into pieces and is costing me £16.99 to replace. But the bed is lovely. It would have been nice to receive something towards the cost of the new door bell
28 giugno 2026
Risposta di Bensons For Beds - Weston Super Mare376
We're pleased to hear our team was on time, polite, and did a good job removing the rubbish. We sincerely apologize for the accident involving your oil painting and doorbell mechanism, and the inconvenience this has caused. We are glad you are happy with your new bed.
Team Bensons
Wish delivery drivers would carry wet…
Wish delivery drivers would carry wet wipes to clean hands before construction of headboards ect . Lovely guys but left marks on base of bed and mattress , wiped of with shampoo but didn’t need to be there in the first place .
28 giugno 2026
Risposta di Bensons For Beds - Weston Super Mare376
We appreciate you taking the time to share your experience. We are concerned to hear about the marks left on your bed and mattress. We are reviewing our delivery procedures to ensure our teams maintain cleanliness standards, and we thank you for bringing this to our attention.
Team Bensons
Excellent service from beginning to end
Ricky greeted us in the showroom with lots of simple information and choices, but no hard sell. Regular e-mails notified us of progress with our order, including quality checking. The bed was very well packaged and protected, and carefully delivered exactly when originally expected by a couple of cheerful delivery men. The quality seems to be very good, with no problems or faults at all. We would definitely use Bensons again for our next purchase.
14 giugno 2026
Risposta di Bensons For Beds - Weston Super Mare376
We're delighted to hear about your excellent experience, from the helpful information in the showroom to the cheerful delivery. It's wonderful that your order progressed smoothly and that you're pleased with the quality of your new bed. Thank you for your kind feedback!
Team Bensons
Risposta di Bensons For Beds - Weston Super Mare376
We're so pleased our team member was knowledgeable and helpful. Thank you!
Team Bensons
Risposta di Bensons For Beds - Weston Super Mare376
Thank you for your feedback!
Team Bensons
Great experience!
Great customer service from in store purchase to installation. The installation team where fab and friendly, hardworking and and very polite.
6 giugno 2026
Risposta di Bensons For Beds - Weston Super Mare376
We're so pleased our team provided great service from purchase to installation. Thank you for your kind words!
Team Bensons
The girl I spoke with at WsM store was…
The girl I spoke with at WsM store was welcoming, helpful and polite.
The delivery arrangements worked as planned and men were efficient, on time and took away my old mattress, which was vital
8 giugno 2026
Risposta di Bensons For Beds - Weston Super Mare376
We're so pleased to hear our team provided such a welcoming and helpful experience, and that your delivery was efficient and on time. Thank you for your kind feedback!
Team Bensons
Risposta di Bensons For Beds - Weston Super Mare376
We're glad our team was friendly!
Team Bensons
"The customer is always wrong"
Quality of the product is fine. The rating is due to their pushy sales personnel and poor customer service.
We had a rather pushy sales person who did not provide us with all the necessary details including lack of refund option and cost of exchange on their "sleep guarantee". When we faced a problem due to height tolerances between trying in store and at home the customer service personnel did not care and had no sympathy to even listening to our problem. The whole experience made us think they are just after getting as much money out of you as possible, with little ability to provide a good customer experience. Their default seems to be "the customer is always wrong".
25 maggio 2026
Risposta di Bensons For Beds - Weston Super Mare376
Thank you for your feedback. We’re pleased to hear that you are happy with the quality of your product, however we’re very sorry to learn that your overall experience did not meet expectations. Please be assured that your comments regarding the sales approach, communication of key information, and aftercare support will be fed back to the relevant teams for review and improvement.
Thank you for taking the time to share your experience with us.
Risposta di Bensons For Beds - Weston Super Mare376
We're so glad our team provided such fantastic service! Thank you for your wonderful feedback.
Team Bensons
Very helpfull assistant very pleased…
Very helpfull assistant very pleased with the service
27 maggio 2026
Risposta di Bensons For Beds - Weston Super Mare376
We are so pleased our assistant was helpful and you were happy with the service. Thank you!
Team Bensons
A very positive experience from the…
A very positive experience from the salesman in Weston-super-Mare through to the delivery. Excellent communication throughout .. kept up to date at every stage. The men delivering were respectful and polite.
We are now enjoying a sound sleep every night. Thank you Bensons
23 maggio 2026
Risposta di Bensons For Beds - Weston Super Mare376
We are so pleased to hear about your positive experience, from our salesperson to the delivery team. It's wonderful that you're enjoying sound sleep. Thank you for your kind words!
Team Bensons
First class service from everyone
First class service from everyone, particularly Irfan who answered all our questions and helped us choose the right bed for us.
18 maggio 2026
Non scritta su invito
Risposta di Bensons For Beds - Weston Super Mare376
We're so pleased to hear you received first-class service and found the perfect bed with our team's help! Thank you for your kind words.
Team Bensons - Jess
The man who helped us Irfan was really…
The man who helped us Irfan was really helpful and knowledgable, gave us all the information we needed. Remembered our names when we came back in a second time to store.
4 maggio 2026
Risposta di Bensons For Beds - Weston Super Mare376
We appreciate your positive feedback! We're happy to hear that our team member was helpful and knowledgeable, providing all the information you needed, and remembered your names.
Team Bensons
Great informative information
Great informative information, friendly staff
Excellent service 👍
3 maggio 2026
Risposta di Bensons For Beds - Weston Super Mare376
We appreciate your positive feedback! We're so pleased you found our staff friendly and the information helpful. Thank you for the excellent rating!
Team Bensons
Excellent service …
I went to the showroom and the sales man there was very helpful and did thier best to help me decide what mattress was best for me as I only wanted a natural one. Purchasing was simple and I only waited 3 weeks for my mattress to be delivered, had wonderful sleep since.
3 maggio 2026
Risposta di Bensons For Beds - Weston Super Mare376
We're so glad the showroom staff were helpful in guiding you to the perfect natural mattress. It's great to know the purchase was simple, delivery was timely, and you've been sleeping wonderfully since! Thanks for your feedback.
Team Bensons
Great as we could take dogs into the…
Great as we could take dogs into the shop with no issues. No pressure on us as we looked around and great advice on availability of bed frames etc. Great customer service.
28 aprile 2026
Risposta di Bensons For Beds - Weston Super Mare376
Thank you for such a lovely review! 😊 We’re so happy you (and your dogs 🐾) felt welcome in store, enjoyed browsing without pressure, and received great advice on bed frames. Brilliant to hear our customer service hit the mark — we really appreciate your kind words! 🌟
Risposta di Bensons For Beds - Weston Super Mare376
Thank you! 😊 We’re so glad our team could take the time to listen and explain — that’s exactly the experience we aim to give every customer.
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist✨
Shop very helpful and delivered on…
Shop very helpful and delivered on time, delivery team carried mattress up stairs and unpacked
25 aprile 2026
Risposta di Bensons For Beds - Weston Super Mare376
That’s lovely to hear—on-time delivery and extra care are all part of the service! Thanks for choosing us 🙌
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
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