We went in to truro store and was helped buy a lovely guy called Jamie (couldn't recommend enough) He was so knowledgeable about the products answering every question we had about them and spent plen... Leggi di più
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Great deal! The bed looks great, and the mattress is so comfortable. The salespeople in the Truro showroom were helpful and professional, and the delivery team was perfect.
Delivery was ok friendly but literally dumped the boxes in no help I wanted stuff taking away but they were running late said they don’t do that.
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Our recent experience with Bensons for Beds in Truro could not have been bettered from start to finish. Looking to purchase two new mattresses we were shown 5 mattresses which met our requirements by... Leggi di più
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Informazioni su Bensons For Beds - Truro382
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit A1 Newquay Road, TR1 1GH, Truro, Cornwall, Regno Unito
- 1872320236
4,8
Eccellente
533 recensioni
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Customer service
24 agosto 2025
Risposta di Bensons For Beds - Truro382
Thank you for your review! We take pride in our exceptional customer service and are thrilled to hear that you had a positive experience with us. We look forward to providing you with exceptional service in the future!
Risposta di Bensons For Beds - Truro382
We are thrilled to hear that you had a great experience with Kevin in our Truro shop! We strive to provide top-notch customer service and are happy to see it reflected in your review. Thank you for choosing our business!
Risposta di Bensons For Beds - Truro382
We appreciate you sharing your experience! It is great to hear our staff was polite and helpful. We value your feedback and hope to see you again. Take care, Megan at Customer Care
Great service and No pressure!
They were very helpful and didn't put on any pressure to buy, which to me is extremely important.
They explained every detail i wanted to know about the beds and very friendly!
20 agosto 2025
Risposta di Bensons For Beds - Truro382
We're happy to hear that our team was helpful and provided a no-pressure experience. We appreciate you mentioning the detailed explanations about our beds and our team's friendly service! Take care, Megan at Customer Care
Excellent service from the store…
Excellent service from the store manager Kevin. My autistic daughter was with me to choose a new mattress and some pillows. He had an excellent manner with her.
He was also very knowledgeable and helped me make the right choice of mattres and pillows.
17 agosto 2025
Risposta di Bensons For Beds - Truro382
We appreciate you sharing your positive experience with us ! We're happy to hear that our team member provided excellent service and was helpful in selecting the right mattress and pillows for your daughter. Thank you for choosing us, Megan at Customer Care
Risposta di Bensons For Beds - Truro382
We're glad that the sales representative was helpful Richard. We appreciate your positive feedback and thank you for sharing.
Take care, Megan at Customer Care
Very helpful staff and good price
Very helpful staff, left us alone whilst checking various types of mattress. When we made our choice the purchasing step was straight forward and transparent, no little extras popped in without our consent.
14 agosto 2025
Risposta di Bensons For Beds - Truro382
We're happy to hear that our staff was helpful and provided a comfortable shopping experience. We appreciate your positive feedback regarding our transparent purchasing process. Thank you!
Not the best but not the worst
Sales staff were very informative sadly the delivery side let them down. Paying over £3k you’d expect free or discounted delivery… nope had to pay full whack.
Delivery day arrived. Had a phone call at 830am saying they would be with me between 12 & 1. Delivery arrived 1 1/2 hours late. The traffic is chaos at the moment so delays are inevitable. They guys didn’t use shoe covers nor did they remove their shoes. It’s raining so I’ve now got wet dirty footprints on my carpet. They couldn’t get one box up the stairs so left it for us to deal with. Delivery did let the side down but it wasn’t a total disaster.
21 luglio 2025
Risposta di Bensons For Beds - Truro382
Thank you for sharing your feedback on your recent purchase with us. We are glad our sales staff provided informative service. However, we apologize for any inconvenience caused by the delivery process. Due to current traffic conditions, delays can occur. We will address the issues raised with our delivery team to ensure a better experience in the future. Thank you for your understanding, Megan at Customer Care
Very friendly staff and helpful.
1 agosto 2025
Risposta di Bensons For Beds - Truro382
Thank you for sharing your positive experience with our staff! We take pride in providing exceptional and friendly service to our customers. We're glad we could be of assistance to you. See you again soon!
Excellent service
Arrived on the date they said, at the time stated. Lovely quality and fully installed by two helpful men. Lots of help with making the order as well.
We were so impressed we have ordered another piece to complement the new furniture.
26 luglio 2025
Risposta di Bensons For Beds - Truro382
Thank you for your wonderful review! We are thrilled that you had a positive experience with our delivery and installation process, as well as with the quality of our furniture. Our team always aims to provide exceptional service. We can't wait for you to enjoy your new piece and thank you for being a loyal customer, Megan at Customer Care
I was shown all the options but the was…
I was shown all the options but the was no pressure selling and no suggestion that I shouldbuy more than I needed ( it's a spare room bed) A very smooth process. However, the bed hasn't been delivered yet so this is only the experience in the shop
23 luglio 2025
Risposta di Bensons For Beds - Truro382
Thank you for taking the time to share your experience with us! We always strive to provide a comfortable and pressure-free shopping experience. We can't wait for you to receive your new bed and continue to exceed your expectations. Thank you for choosing us, Megan at Customer Care
Unhelpful bored staff in the Truro store
Tried to buy a pillow today. Truro staff were totally disinterested. Asked for the measurements, told me ‘nobody had asked for this before’ so I looked it up online myself. I was also told they were the only ones selling the dunlopillo, however several companies sell this particular pillow. When I saw it online for £95 with free postage I asked if they could give a discount or price match and was told they wouldn’t. Bought online as the company I purchased were also offering a 10% discount saving me £24 in total. I’m looking to buy a new bed but I definitely wouldn’t purchase from Truro. Have a word with your staff I think they need some customer service training, we just felt we were inconveniencing the staff by being in the shop. There was only 1 other customer in the shop so they were hardly rushed off their feet, just lazy!
25 luglio 2025
Non scritta su invito
Risposta di Bensons For Beds - Truro382
Thank you for sharing your experience with us. We regret to learn that our team's service and pricing fell short of your expectations, particularly concerning the pillow and possible bed purchase. We will discuss your feedback with our staff internally.
Thank you for your feedback,
Megan at Bensons for Beds Customer Care.
Good selection of beds
Good selection of beds. Good support from Kevin who was knowledgeable but not pushy. So many beds but we were able to narrow it down with Kevin's help. Good offer.
22 luglio 2025
Risposta di Bensons For Beds - Truro382
Thank you for your review! We're thrilled to hear that our selection of beds and our knowledgeable team member, Kevin, helped make your experience a good one. We always strive to offer the best support and options for our customers. Thank you for choosing us, Megan at Customer Care!
Risposta di Bensons For Beds - Truro382
We're thrilled that our sales team was able to provide such helpful and friendly service during your visit! Thank you for taking the time to share your positive experience with us. We hope to see you again soon! Megan at Customer Care😄
Great customer service and knowledge
Great customer service both in my local store in Truro, and over the phone. Very helpful and professional and very knowledgeable. Great experience in Truro store
3 luglio 2025
Risposta di Bensons For Beds - Truro382
Thank you for sharing your positive experience with us! We strive to provide exceptional customer service both in-store and over the phone, and we are delighted to hear that you found our team in Truro to be helpful, professional, and knowledgeable. We are glad to have made your visit to our Truro store a great one, Megan at Customer Care
Good customer service on both occasions…
Good customer service on both occasions I went in the store
3 luglio 2025
Risposta di Bensons For Beds - Truro382
Thank you for your kind words! We strive to provide exceptional customer service every day. We're glad to hear we were able to meet your expectations on both occasions. We look forward to seeing you again in the future,
Megan at Customer Care
Risposta di Bensons For Beds - Truro382
Thank you so much for your kind words! We always strive to provide excellent service for all our valued customers. It means a lot to us that you had a positive experience. We look forward to seeing you again in the future, Megan at Customer Care
The staff were really friendly and not…
The staff were really friendly and not pushy. Mike greeted us and then said he was available for any questions. We then asked him to explain the mattress experience to help you choose the most suitable mattress for us.
Having done that we then looked at the two that best suited us and went ahead with a purchase.
Mike was most helpful and very knowledgeable.
29 giugno 2025
Non scritta su invito
Risposta di Bensons For Beds - Truro382
Thank you for choosing us for your mattress needs! We are thrilled to hear that our staff, especially Mike, were able to provide such a positive and informative experience for you. We appreciate your business and are always here to help with any future questions or needs. Sweet dreams on your new mattress! Take care, Megan at Customer Care
Really helpful staff
Really helpful staff, and on deciding what I wanted, made the experience a pleasure.
26 giugno 2025
Risposta di Bensons For Beds - Truro382
We appreciate your positive feedback! We are so glad our helpful staff made your experience a pleasure. Take care, Megan at Customer Care
The sales person was extremely helpful
The sales person was extremely helpful. Excellent service.
26 giugno 2025
Risposta di Bensons For Beds - Truro382
We appreciate you taking the time to share your experience. We're happy to hear that our sales team provided excellent support! Take care, Megan at Customer Care
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