Bensons For Beds - Truro382 Recensioni 

Greated as we entered the store by Jamie. He was knowledgeable, allowed us to view the ranges in our own time without pressure. Advised us when we asked questions and was excellent throughout our visit. We purchased a new bed frame and mattress, and he walked us through the purchase professionally.

Friendly and knowledgeable staff who made it easier to decide what to buy. A pity we have to wait 4 weeks for delivery although we were assured an earlier delivery would happen if a cancellation occurred. An earlier delivery, especially the mattress, would be most appreciated.

Great choice. Good value. Expert advice. Mike was very knowledgeable and guided us through the process.

Went into our local store with my partner knowing exactly what we wanted... 2 Tempur 'Soft' pillows.. at £149 each... but almost immediately the sales staff pounced wanting to show that they can still be helpful.
This made me want to buy elsewhere, but my partner loved the attention (as they do)... and he swayed her decision to one of each firmness.
Within an hour of getting home and opening, she suffered from buyers remorse.. and we tried returning the next morning for an exchange. Flat-out they wouldn't (due to it being considered a perishable item).. which was understandable, but nor would they swap for a display model which we'd have been happy with (given the number of public hands touching and squeezing those).
This is not a time where I enjoy her saying I was right. Spoiled the shopping experience, which is why now I'll buy in future from an online store who 'does' accept the return (or give a 30 day trial)... plenty of them out there.. which is why I'm guessing the carpark here in Truro (Cornwall) was so empty. Would have bought the mattress from here too had they showed willing and given an inch.

UPDATE: If I could remove the one star to award even less I would. After doing as instructed in the reply from Lauryn at Customer Care... I spent 22 minutes clicking the link, initiating a live chat... talking to a bot, before waiting for a real person, only to be told in a matter of seconds that 'its the company policy' so it can't be helped. An absolute waste of my time.

As such, I'd recommend anyone interested to buy online from Tempur direct... as if I 'had' done so, it turns out that they freely offer 30 days in which to return and exchange if you find it unsuitable.
No further evidence needed as to why Brick and Mortar stores are in such decline. Purchases like this are the very reason. Save yourself the traffic and parking... you'll be looked after better buying online.

The lady in the store was very helpful, Kathryn I think her name is.
Mattress appeared in perfect time. Rob & his colleague were super helpful.

Staff member was helpful and friendly.

The show room is a little hidden behind another department store so only went there by chance. Once inside the store there was lots of choice, the showroom was clean and smart.
Mike introduced himself but didn't seem pushy. He answered our questions thoroughly and showed us various options to suit our needs varying in price. Mike was patient and understanding and considering that we were there very late in the day he didn't rush us. We are now looking forward to the delivery of our new bed in a few weeks to suit our schedule.
A very positive experience and Mike went above and beyond to look after us. Thank you.

Lovely range of beds and great customer sevice.

I was welcomed into the store by Jamie and was asked if I needed some help.I was directed to the correct area then appreciated some time to look first before I was asked again by Jamie if I needed help.I was then given information about the products and their benefits. I was informed about ordering but not pressured into ordering. The whole experience means that when ready I will be placing the order with Jamie

Was greeted by staff, given the exact info we required and shown a handful of options in our budget. We was then left alone to talk and try the beds and look around the store. After we had another convo with our questions answered perfectly we left to have a think and chat. No pushy selling just info and space from the staff. We went in with a £500 budget for a mattress that we found the perfect one for £499.99 but we also come away with an ottoman bed, insurance plan and care kit. We was not upsold anything was just good prices and service

We went to buy four duck and down pillows we offered two choices and left having bought our choice within five minutes very happy with the quality of the pillows we bought

The salesman was very informative but not pushy. Communication throughout was excellent. The delivery drivers were very helpful. The mattress is blissful.

On entering Benson for Beds Truro I was impressed with the layout and amount of beds and furniture I was approached by a gentleman called Jamie and although I didn’t have a clue about what bed came with a headboard and what was extra he went on to show and describe these beds to me I finally picked one I liked and have since purchased this bed with the help of Kevin over the telephone as I could not make it into store and Jamie had previously printed all the details that I needed
I had been to other named bed stores in the area and tbh found them pushy and not interested
I look forward to my new bed being delivered shortly

Jamie was very helpful helping us decide on our new mattress and answered all our questions and made everything very hassle free he even carried it to the car for us

It was the salesperson,Jamie who helped us make a decision,he was so helpful and he was
able to answer all our questions and then left us to make a decision. He was not at all pushy. He was a real pleasure to deal with. There was a good selection to choose from something for everyone.The offers made it very good value for money..

Excellent service from sales person Jamie.
Knowledgeable, polite, courteous and respectful.
After using the in house computer/mattress tech they have identified the most beneficial type of mattress for me.
Mattress purchased and a bonus 20% discount with promotion they had running.

I’d never shopped for a bed before so this was all very new to me! I wanted to visit Bensons for Beds first and then Dreams just to weigh up options etc. I walked into the Truro store with my partner and instantly felt quite overwhelmed with how much option there was. Thankfully, Kevin came over to us and asked us if we’d like some help, which we gratefully accepted.

We explained our situation and preferences, and Kevin got us to lie down on the smart mattress to see what type of mattress would best suit my partner and I, and I was so surprised with how accurate it was to pinpoint our problem areas!

The first mattress we lied on afterwards was our number one choice until I explained that breathability and temperature regulation was important to us as a neurodivergent couple. That wasn’t an issue for Kevin who showed us some different mattresses and we eventually found the one we liked.

Pillows were also a big thing for us as we’ve found it so difficult picking a pillow that is good quality. Kevin was amazing in helping us to find the perfect pillow, he was patient with us, and he was so well organised. I can’t tell you how grateful we were that Kevin did all the work for us in terms of organisation and remembering preferences, as this is something we struggle with.

Next, we found what we thought was our perfect bed frame, one with a built in TV, surround sound, LED lights, and an ottoman! We were buzzing and decided to pay for it all there and then, despite not having plans to buy anything on the day. The purchasing process was well explained and we had loads of choice when it came to delivery. The earliest delivery was for 4th September if I remember rightly, but our preference was to push it back til the 18th to give us more time to organise the space where the new bed would go. I loved that we could choose to have some breathing room between purchase and delivery, makes everything less chaotic for us.

Kevin explained there is a 7 day cooling off period should there be any issues or we change our minds. Adamant we weren’t going to do that, we left the store happy and content and we actually didn’t want to visit Dreams afterwards as we received everything we needed from Bensons.

Later that day, we got home and found that the bed frame we had bought wasn’t actually going to fit in our bedroom - thank god for the cooling off period! I rang the store and Kevin picked up, we explained the situation and went down to the store the next day.

Changing the order wasn’t an issue for Kevin and he took the time to help us find a suitable bed frame and headboard that was going to fit in our bedroom, which was working out to be slightly cheaper than originally anticipated. Kevin explained that the money due to us exceeded the amount that he was able to process in one transaction. He kindly organised a call back for us from the customer service team who would be able to do the refund for us, which wasn’t an issue.

Thinking outside of the box, and wanting to go even further above and beyond, he picked up the phone and spoke with someone, possibly his manager, and asked if there was a workaround for the refund. Kevin was able to process our refund there and then in two separate transactions and still abide by company policies as he explained it didn’t exceed the daily limit, and the money was back in my bank the next day, which we’re super grateful for the quick turnaround.

Kevin was a lovely guy to chat with, it was great getting to know him better, and we all had a laugh. On behalf of my partner and I, we’re really grateful that Kevin approached us soon after we entered the store. Without his knowledge on all of the products and his expertise, I don’t think we would’ve been able to pick suitable products by ourselves that would’ve benefited us in the long run.

Thank you, Kevin!

Kevin was great. Patient and so helpful also knowledgeable
The lady shop assistant was also very informative
Excellent amount of choice within shop