Bensons For Beds - Swansea707 Recensioni 

305
TrustScore 5 su 5

4,9

Unit 6 West Swansea Retail Park, Cadle, SA5 4BA Swansea, West Glamorgan, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Sales girl at Fforestfach branch not at all pushy unlike other bed outlets we have been to. She was extremely up to date and clued up on the various products in store and was able to answer all our qu... Leggi di più

Valutata 5 stelle su 5

The senior Sales Assistant Bethan was absolutely 💯 brilliant with helping us to choose our mattress to suite our needs very knowledgeable no pressure explained everything clearly took her time and... Leggi di più

Valutata 5 stelle su 5

Rang the store to check they had the products we wanted. Spoke with Bethan - who confirmed we had previously shopped with Bensons for beds in Shrewsbury - confirming the products & sizes we had before... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

The shop assistant was very friendly and helpful, but the shop was very cold, which made the shopping experience more uncomfortable than necessary. When I questioned the cold, I was told that the heat... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili per camere da letto
  2. Negozio di letti
  3. Negozio di biancheria da letto
  4. Negozio di materassi

Informazioni su Bensons For Beds - Swansea707

Scritti dall'azienda

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Informazioni di contatto

  • Unit 6 West Swansea Retail Park, Cadle, SA5 4BA, Swansea, West Glamorgan, Regno Unito

  • 1792796305

4,9

Eccellente

TrustScore 5 su 5

305 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(305)

25.888 recensioni negli ultimi 12 mesi

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Valutata 4 stelle su 5

Lovely staff, but too cold for a comfortable experience

The shop assistant was very friendly and helpful, but the shop was very cold, which made the shopping experience more uncomfortable than necessary. When I questioned the cold, I was told that the heating was not working, and hadn’t worked for some time, which is crazy. You need to sort out the heating in the Fforestfach store. It was freezing.

7 gennaio 2026
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Risposta di Bensons For Beds - Swansea707

We’re so glad to hear our team was friendly and helpful during your visit – that’s what we aim for! We’re truly sorry the store temperature made your experience uncomfortable and appreciate you bringing this to our attention. Your feedback is important, and we’ll make sure it’s passed on to the relevant team. Thank you for your positive review - Lauryn at Customer Care 💜

Valutata 5 stelle su 5

The staff in store were extremely…

The staff in store were extremely helpful and guided us to the best choice we could make

9 gennaio 2026
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Risposta di Bensons For Beds - Swansea707

We’re delighted to hear our in-store team provided such helpful guidance and supported you in making the best choice. Thank you for your positive review – Lauryn at Customer Care 💜

Valutata 5 stelle su 5

They were very helpful

They were very helpful, listened to what we wanted, and patient with us as we tried out the beds.

30 dicembre 2025
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Risposta di Bensons For Beds - Swansea707

We're happy to hear that our team was helpful and patient while assisting you in finding the perfect bed. Thank you for your positive feedback!

Stewart - Team Bensons

Valutata 5 stelle su 5

Staff were attentive without being…

Staff were attentive without being pushy and very knowledgeable in regard to the products. manufactures and sale offers. In all a very good experience.

30 dicembre 2025
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Risposta di Bensons For Beds - Swansea707

We're happy to hear that our staff provided you with a very good experience through their attentiveness and product knowledge! Thank you for your positive feedback,
Megan at Customer Care

Valutata 5 stelle su 5

Lauren the sales assistant was…

Lauren the sales assistant was absolutely brilliant.

31 dicembre 2025
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Risposta di Bensons For Beds - Swansea707

We appreciate your kind words. We are so glad to hear that our sales assistant was brilliant and provided excellent service. Thank you for your positive review – Lauryn at Customer Care 💜

Valutata 5 stelle su 5

Swansea store experience

Really nice experience at the store in Swansea. All the staff are really friendly and helpful. Was our first time purchasing a mattress, so Sarah’s insight and knowledge of the products was really useful in knowing what was right for us. We wouldn’t hesitate to recommend this store and would certainly use it to buy from in future.

27 dicembre 2025
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Risposta di Bensons For Beds - Swansea707

We're happy to hear that you had a positive experience at our Swansea store. It's great to know that our staff was friendly and helpful, and that their insight was useful in helping you choose the right mattress. We appreciate your recommendation. Thank you for your positive review – Lauryn at Customer Care 💜

Valutata 5 stelle su 5

The quality of our large sliding door…

The quality of our large sliding door wardrobe is excellent. We had to wait 3 months for delivery but it came exactly when arranged and the delivery men were more than helpful

12 dicembre 2025
Non scritta su invito
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Risposta di Bensons For Beds - Swansea707

We're happy to hear that you find the sliding door wardrobe excellent. We appreciate your patience regarding the delivery and are glad the delivery team was helpful. Thanks for your feedback.

Valutata 5 stelle su 5

I am struggling to write any negative…

I am struggling to write any negative comments, all involved were great. Our bed is fab.

7 dicembre 2025
Non scritta su invito
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Risposta di Bensons For Beds - Swansea707

We’re delighted to hear everything went so smoothly and that you’re loving your new bed! It’s wonderful to know the entire team made the experience hassle-free. 💜 Thank you for your positive review Vivian – Lauryn at Customer Care

Valutata 5 stelle su 5

Mattress

Very useful information by sales assistant helped guide our choice

4 dicembre 2025
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Risposta di Bensons For Beds - Swansea707

Thank you so much for your great review! You deserve nothing less than a great night’s sleep! Thank you, Stewart - Team Bensons

Valutata 5 stelle su 5

Amazing store and staff

I walked into the store was greeted had a little browse before Sarah asked me if she could assist me in anyway. I told her what I was looking for, that I had seen a bed I liked online, the Herrington ottoman bed. She explained that it wasn't on show in the store but she did have one very similar too see.

Sarah took her time explaining and answering my questions. She made it very easy for me to make my decision to purchase the bed. No pushy sales pitches. I purchased the bed, decided for my piece of mind to pay for the assembly and the extra 5 year warranty.

In my mind I was expecting to wait 8 weeks plus for delivery, but to my elation it was for the following week, unfortunately I would be available so after offering a couple more dates we settled on one. The free care pack and mattress protector where a bonus and I mustn't forget Blue Light Discount even on promotional items.

Sarah is an asset to Bensons for beds and so was Bethan who was also working in the Swansea west store.
I was was recommended Bensons for beds after searching on line for a specific bed, ottoman with a fitted floor so my stored items are off the carpet, I also didn't want too high a headboard. I would most definitely recommend this store to others. My purchase was a 'dream' everything explained to me, even the time frame for cancelling, any changes I may need to do through to the day of delivery.

Thank you ladies.

28 novembre 2025
Non scritta su invito
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Risposta di Bensons For Beds - Swansea707

We're happy to hear that you had such a positive experience in our store. We appreciate your kind words about the service you received and are so glad that you are pleased with your purchase. Thank you for recommending us!

Valutata 5 stelle su 5

It has been really good thank you from…

It has been really good thank you from ordering all the way to delivery

13 novembre 2025
Non scritta su invito
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Risposta di Bensons For Beds - Swansea707

We're happy to hear that your experience, from the moment you placed your order to the delivery, was a positive one. Thank you,
Megan at Customer Care

Valutata 5 stelle su 5
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Risposta di Bensons For Beds - Swansea707

Thank you for your lovely feedback! We’re so pleased to hear our team was friendly, helpful, and polite – that’s exactly the experience we aim to provide. 💜
Thank you for your positive review Nigel – Lauryn at Customer Care

Valutata 5 stelle su 5

Highly Recommend, great service and excellent prices

The staff at the store were excellent, really helpful with what I was looking for and I had a great price for the mattress I eventually bought, I couldn't be happier with the service provided, even down to the courier who delivered the mattress to me, highly recommend visiting the store or even just purchasing from the company

14 ottobre 2025
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Risposta di Bensons For Beds - Swansea707

We're happy to hear that the staff were excellent and helpful in finding what you were looking for. It's also great to know that you were happy with the price and service, even down to the courier. We appreciate your recommendation,
Megan at Customer Care

Valutata 5 stelle su 5

I was greated by a cheerful smiling…

I was greated by a cheerful smiling lady which made me enjoy my shopping around the easier, and the lady answered all my questions and introduced herself to me ,her is Bethan

27 ottobre 2025
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Risposta di Bensons For Beds - Swansea707

We're happy to hear that a team member's positive attitude enhanced your shopping experience. We appreciate you mentioning their helpfulness and are grateful for your positive feedback,

Megan at Customer Care!

Valutata 5 stelle su 5

Great product and fantastic staff

Our experience was fantastic, not only does the price come in lower than other competitors, the discount was great. Delivery was based around our availability as was the assembly of our TV bed. The assistant was outstanding, extremely friendly, very knowledgeable and worked hard to give us as much discount as possible and we thoroughly enjoyed the experience. We don't give praise unless praised is warranted and on this occasion all boxes were ticked. We would definitely recommend Bensons For Beds.

Thank you Bethan

Mr & Mrs Pryce

14 ottobre 2025
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Risposta di Bensons For Beds - Swansea707

We're happy to hear that you had a fantastic experience with us! It's great to know that you found our prices competitive and that you were pleased with the delivery and assembly service. We appreciate your kind words regarding our assistant's friendliness and knowledge. Thank you for recommending us,
Megan at Customer Care

Valutata 5 stelle su 5

Not an “experience” it was a “delivery”

I still find it head-banging that having something delivered is somehow an “experience” on a par with going on a safari or riding a zip-wire. A delivery is either on time and undamaged or it isn’t - good or bad. My delivery was good. If the question is performance monitoring of staff on the cheap, then the guys who made the delivery were excellent and deserve a raise. They were personable, polite, called ahead, took off their shoes and put the mattress exactly where I wanted it. Thanks.

13 ottobre 2025
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Risposta di Bensons For Beds - Swansea707

Thanks for the shoutout! We totally agree—delivery should just be smooth and simple. We’re thrilled our team got it right, showing up on time, polite, and even taking their shoes off! We’ll definitely pass on your praise (and maybe suggest that raise!). Thanks for choosing us and making delivery feel like a win, Megan at Customer Care⭐

Valutata 5 stelle su 5

Staff were really helpfull as was the…

Staff were really helpfull as was the delivery drivers, couldnt do enough to help, would always order from here

14 luglio 2025
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Risposta di Bensons For Beds - Swansea707

Thank you for your lovely feedback! We’re so glad our staff and delivery team went above and beyond to help. We look forward to seeing you again, Megan at Customer Care⭐

Valutata 5 stelle su 5

The assistant was very helpful and…

The assistant was very helpful and knowledgeable. There was no pressure to buy and I was left to make my own decisions. I was very pleased with the service I got.

28 settembre 2025
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Risposta di Bensons For Beds - Swansea707

Thank you! We really appreciate your kind feedback. It’s great to hear our assistant was helpful and knowledgeable, and that you felt free to make the decision in your own time. That’s exactly how it should be!
Take care,
Megan at Customer Care✨

Valutata 5 stelle su 5

A great experience in store

A great experience in store. I felt happier seeing the bed I was looking at ordering in person, rather than online. Ailsa and her colleague were extremely friendly and helpful and Ailsa placed the order for me, ensuring I had the delivery date I chose and checking everything was in order, a great advantage to purchasing in store. Would highly recommend!

24 settembre 2025
Non scritta su invito
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Risposta di Bensons For Beds - Swansea707

Thank you for your lovely feedback—I’m so happy Ailsa and the team made your visit a great experience! Take care, Megan at Customer Care.

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