Tom is a good sales person he asked the right questions so he knew what we required he's very nolagable and well mannered .we also had the right pillows to suite us with the orthopaedic mattress which... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ Stoke-on Trent, Stafforshire, GB
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We visited Benson for beds looking for a new mattress the store was very clean and looked very presentable and the staff were very friendly and very helpful. The mattress has been delivered We are so... Leggi di più
When shopping: helpful and patient. Delivery. Fine except they said the message not to phone me never reached them. Now getting used to new type of mattress. The main problem was that the full ra... Leggi di più
L'azienda ha risposto
Great overall experience We unexpectedly needed a new mattress as the springs were showing on ours despite only being 3 years old. The customer service lady on the phone was great at sorting that out... Leggi di più
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Dettagli dell'azienda
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Informazioni su Bensons For Beds - Stoke350
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ, Stoke-on Trent, Stafforshire, Regno Unito
- 1782284828
4,9
Eccellente
497 recensioni
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Le persone hanno visualizzato anche
Very helpful staff
Very helpful staff and a great selection of both beds and frames etc. Discussed our requirements with Faye our sales assistant and she was extremely helpful with deciding which mattress to purchase to go along with a bedframe we really liked. We went for the HipHop in ash colour and its really good, well finished and appears sturdy. Thank you to Faye for all your help and to other staff for after sales help.
6 dicembre 2025
Risposta di Bensons For Beds - Stoke350
Thank you for sharing your experience! We’re delighted to hear Faye provided such helpful guidance in choosing the perfect mattress and bedframe, and that you’re pleased with your HipHop in ash. It’s great to know the team supported you both in-store and after your purchase. 💜 Thank you for your positive review Peter – Lauryn at Customer Care
Thank you Faye!
Upon arrival at the store, we looked around at some single beds before a store assistant (Faye) approached us. I liked this as I feel that some places you visit, you are pounced on and others don't even acknowledge your presence. This was a happy medium! Faye went through the options for us, she discussed frames and mattresses and listened to our requirements with a smile.
9 novembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Stoke350
We're happy you appreciated the assistance you received in our store. It's great to hear that our team member listened to your needs and provided helpful information. Thank you for your review!
– Thank you, Jess- Team Bensons
Excellent service provided by Amanda…
Excellent service provided by Amanda who was very helpful, also from MT removals driver very helpful delivered mattress and installed on bed.great service all round thanks.
3 dicembre 2025
Risposta di Bensons For Beds - Stoke350
We're happy to hear that you received excellent service. We appreciate you mentioning how helpful our team members were during your delivery and installation. Thanks!
– Thank you, Jess- Team Bensons
I cannot praise Bensons for beds enough…
I cannot praise Bensons for beds enough for the help they gave me and my husband in getting the right bed. We are both senior citizens and have arthritis problems , so choosing a bed suitable can be difficult. I especially want to thank Michael at the festival park shopping area at Stoke on Trent for his patience and kindness .all in all a very satisfying outcome
24 novembre 2025
Risposta di Bensons For Beds - Stoke350
We're happy to hear that you and your husband had such a positive experience finding the right bed to suit your needs. It's great to know that our team member was so helpful and patient. Thank you for sharing your feedback.
Very helpful …
Very helpful and very pleasant I made you feel very comfortable and relaxed amazing
22 novembre 2025
Risposta di Bensons For Beds - Stoke350
We're happy to hear that you felt comfortable and relaxed during your visit. Thank you for sharing your amazing experience with us,
Megan at Customer Care
10/10 experience
Staff were very friendly and gave me my own space until i needed something, would %100 recommend to anyone and will definitely be using them again in the future
18 novembre 2025
Risposta di Bensons For Beds - Stoke350
We appreciate your kind words! We're happy to hear that you felt comfortable and supported by our team. We look forward to assisting you again in the future,
Megan at Customer Care
Risposta di Bensons For Beds - Stoke350
We’re so glad you found our service helpful and smooth—exactly what we aim for every time! 💜 Thank you for your positive review – Lauryn at Customer Care
Risposta di Bensons For Beds - Stoke350
We're glad you found our service helpful and our salesperson knowledgeable. Thank you for your positive feedback,
Megan at Customer Care
Really helpful staff
Really helpful staff. Lots of options for delivery. Lovely products.
13 novembre 2025
Risposta di Bensons For Beds - Stoke350
We appreciate your feedback! We're so glad that our staff was helpful, and that you loved our products and delivery options.
We're always here if you need anything else,
Megan at Customer Care
Faye was very helpful and informative
Faye was very helpful and informative. Making sure we understood the various different items she was showing us. No pressure for any particular one. Very good experience
11 novembre 2025
Risposta di Bensons For Beds - Stoke350
We're happy to hear that you found our team member helpful and informative! We appreciate you noting the no-pressure environment and are glad you had a very good experience.
See you next time! Megan at Customer Care 😊
Told the salesman what I wanted
Told the salesman what I wanted. He had the perfect bed in the clearance section and did us a good deal on a mattress. Great experience
8 luglio 2025
Risposta di Bensons For Beds - Stoke350
We're happy to hear that you found the perfect bed in our clearance section and that you were pleased with the mattress deal. If you enjoyed your experience, spread the word!
Megan at Customer Care
Horrible.
Not happy with service. Headboard fitters phoned when already outside, not in advance. Let himself into our garden, despite there being warning signs about dogs. I then had to put dogs away, which was made a lot more difficult because they were now trying to get the intruder (doing their job) could have been made easier if they just called in advance or even not let themselves into the garden without permission. Fitter not happy with headboard - said it was the 1st time he’d seen it and worked for bensons over 10 years. Very grumpy. Said he’d spent too long here on this job because hole were not pre drilled. Seemed like my fault as the customer. Very grumpy man - I made my husband deal with him at the end so I didn’t have to talk to him again. He was with a much younger lad, who was trying to quicken him along. It wasn’t a pairing I would have made personally - bit of a clash that made it awkward for me as the customer. Large amount of cellophane left behind. Terrible service, that could have easily ended up in a serious tragedy. Staff training required. Frustrating as the product itself, is excellent.
30 settembre 2025
Risposta di Bensons For Beds - Stoke350
Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered during the headboard installation — especially the lack of advance notice, the distress caused by entering your garden without permission, and the behaviour of the fitter. We understand how upsetting and disruptive this must have been, and we sincerely apologise.
This is not the standard of service we aim to provide, and your feedback has been taken seriously. We’re reviewing this internally to ensure appropriate training and communication protocols are reinforced with our teams to prevent similar situations in the future.
We’re pleased to hear that you're happy with the product itself, and we hope it brings you long-term comfort. If there’s anything further we can do to support you or improve your experience, please don’t hesitate to get in touch — we’re here to help.
Kind regards,
Megan
Customer Care Specialist
Risposta di Bensons For Beds - Stoke350
We appreciate your positive feedback! We are so glad you enjoyed our excellent service and choice. Thank you for your support,
Megan at Customer Care!
Great customer service
Great customer service. Happy with how smoothly everything went and how helpful the staff (Mike) was.
16 settembre 2025
Risposta di Bensons For Beds - Stoke350
We're happy that our customer service was great and everything went smoothly Grace. We appreciate your positive feedback regarding how helpful our staff was.
Best Wishes,
Megan at Customer Care
Risposta di Bensons For Beds - Stoke350
We appreciate you sharing your feedback with us. We're happy to hear that you found our approach knowledgeable.
We're always here if you need anything else!
Megan at Customer Care
I’m not a big believer in writing…
I’m not a big believer in writing reviews, front of house and customer service should be a given within this day of shopping experience. Large companies spend lot of time, money and effort into training staff, customer satisfaction should always be there. However, on this occasion, I must give outstanding praise where due. We popped in purely by chance at 16:28 on a Sunday afternoon. Shop staff must have thought “we have a pair here”. Nothing was too much for the staff, we felt appreciated and a purchase was made. Special thanks to all the staff (everyone in the Bedson Bed team played their part). Tom, our service advisor, deserves a special mention, went above and beyond. Thank you again to all and would definitely recommend the Hanley, Festival Site branch.
19 ottobre 2025
Non scritta su invito
Risposta di Bensons For Beds - Stoke350
We appreciate you taking the time to share your experience with us. We're happy to hear that our team at the Hanley, Festival Site branch made you feel valued and provided outstanding service. We are grateful for your recommendation,
Megan at Customer Care
Risposta di Bensons For Beds - Stoke350
We appreciate your kind words! We are so glad you found our service helpful and friendly, and we hope to see you again,
Megan at Customer Care
The lady was very helpful and answered…
The lady was very helpful and answered my questions about the best mattresses and explained the difference between them
17 ottobre 2025
Risposta di Bensons For Beds - Stoke350
We're happy to hear that our team member was so helpful in explaining the mattress differences and answering your questions! We appreciate your feedback.
Thank you for your review – Lauryn at Customer Care 💜
The man who help us find a bed was so…
The man who help us find a bed was so helpful and patient with us we wanted a bed as quick as possible and he did that he even offered to come fit the headboard as they were being delivered separately will defo recommend to Everyone we know who’s looking for a new bed
15 ottobre 2025
Risposta di Bensons For Beds - Stoke350
We're so happy to hear that you received such helpful and patient support in finding a bed quickly. It's great to know that you'll recommend us to others looking for a new bed. Thank you for your review – Lauryn at Customer Care 💜
We had exceptional service from Mike…
We had exceptional service from Mike and Tom at the festival park store. They went above and beyond to help us find our perfect mattress and pillows. Would recommend this store to anyone
8 ottobre 2025
Non scritta su invito
Risposta di Bensons For Beds - Stoke350
We're happy to hear that you received such great support in finding your new mattress and pillows. It's wonderful to know that our team exceeded your expectations. Thank you for your review – Lauryn at Customer Care 💜
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