Bensons For Beds - Stirling750 Recensioni 

Wow - I've been looking forward to writing this review. Autumn in the Stirling store has the BEST customer service I have ever experienced in any shop in my 42 years of being a consumer. From the first impression to us leaving and even in follow up phone calls, I can't praise her enough. She opened up a whole new world of beds for myself and my partner and completely trusted her experience and vast knowledge. It's very rare to hear someone say the words out loud "I absolutely love my job." This was obvious throughout our interaction with Autumn. She even stayed behind an hour after her shift ended to ensure that she was involved throughout our shopping experience. There was no hard sell but she found the perfect balance of explaining what else was on offer. We only came in for a nosey and I would never have predicted that we would've ended up ordering a bed, headboard and mattress. She made the process so easy and is an asset to Bensons for Beds. I was thrilled to get my 2 new pillows and duvet cover from stock in store. Her name may be Autumn but she is shining throughout Winter! Please pass these comments onto regional and national management! What a woman! Thank you for everything and for making us feel so welcome and wanted. Every workplace needs an Autumn!

We had a great experience in the Stirling store. Simon was so knowledgeable and not in the slightest bit pushy. He gave us time to try out so many mattresses before we decided on the right one. I would definitely recommend this store.

Delivered right on time, very polite and helpful delivery guys. Thumbs up from me👍

Autumn made our experience 5 star, she is an absolute star & most definately an assett to your company, friendly, helpful, & knowledgeable just superb customer service from start to finish.

The Stirling in-store adviser (Simon) was very helpful and excellent at his job. However, we were put off from buying by the bad Internet reviews for Bensons’ customer service, delivery and warranty issues. There was little evidence of redress for the customer but only Lauryn’s promises that Bensons would try to improve.
We were also put off by the very high percentage of awful reviews regarding the quality of Slumberland mattresses.

N.B. The four stars is only for our experience in the Stirling branch. However, poor Internet reviews of the company’s after-sales service would indicate a low star rating for Bensons in general for the reasons given above.
I got replies from both Bensons and the Stirling store. Both replies showed that each had either misread or misunderstood what I wrote. Bensons interpreted the review as positive while the Stirling store viewed it as negative . . the opposite of what we intended.

Went into the Stirling store looking for some recommendations... Spoke with Maria, she was very knowledgeable and helpful. We found exactly what we were looking for.
Thanks Maria 10/10

Carol, the member of staff was amazing. She took time with us to make sure we bought the perfect pillows and mattress to suit our needs. She was very professional and we really appreciated the way she dealt with our purchases. Thank you.

All the staff were friendly and helpful especially when I picked up the mattress. Everything was ready. Very efficient.

Customer support by Paul and Autumn was excellent.
Paul wasn’t pushy and Autumn was good for ideas.
Thanks for making my choices simplistic and easy.
Great service

Great service from start to end sales woman in store the delivery men and the independent guy who puts bed together if you wish .

The assistant Autumn, from start to finish,was excellent.
She was very knowledgeable and helped us every step of the way. She was polite and courteous

Simon who served me was very knowledgeable, friendly and took his time to make sure I was buying the correct mattress. Couldn’t do enough and his customer service was excellent

Autumn was amazing at finding us a great bed and getting it delivered to us same day. What a great experience and she is awesome.

Simon the Sales Asst at Stirling gave us excellent advice and he was very knowledgeable on all the ranges available. Thanks to him we were pleasantly surprised on the total cost of our purchase.....he is a credit to your business.

Great service in store, bed delivered on time and good quality

We were approached fairly quickly asking if we needed any help. Advice and information was given. We were then left to browse before being approached again. We asked a question which the employee was able to answer and then we bought the two pillows. Having to complete paperwork and sign it is a bit annoying if you're in a hurry, however, as previous customers this didn't take too long.

I wasn’t happy about certain information given to me at sale paid a lot of money filled in a online form regarding my experience and because of it wished to cancel my order but got no response that was a few days ago

Good and efficient service. , attentive too our needs,,

Excellent customer service from entering the shop until leaving.

Mistakenly bought an ‘Emma’ mattress ‘online’ (£900.00) less than a year ago. However, back pain issues persisted & after visiting Vets4Pets (next door) decided to just pop in & seek advice as perhaps the mattress being the issue. So I left my wife outside as we had our two Schnauzer puppies with us.
Upon entering the store I was warmly welcomed by Autumn, Simon & Paul & after explaining our situation was invited to bring my wife & the puppies into the store. Amazing, as it can be difficult for dog owners to shop under certain circumstances.
We left the store after purchasing a ‘Sealy Newton’ King size mattress, two deep pillows & two ‘Tempur Cloud Smartcool’ pillows.
Autumn was very knowledgeable & after hearing our issues with back struggles, she had no hesitation in suggesting what turned out to be a complete success both for myself & my wife. Indeed we both left the store with renewed enthusiasm & most of all confidence in what we were buying. (Bearing mind I only popped in to get advice)
The new mattress & pillows were delivered within a week & I must congratulate this company on their high level of customer service, updates regarding delivery, delivery itself was quick & expertly done. New bedding in place & old mattress removed within 15 minutes thanks to the delivery crew.
First class service by everyone at Bensons & a special thank you to Autumn for her kindness, patience & expert knowledge.
Best nights sleep as a result !!