We checked out Bensons to see if they had what we thought we wanted and they did, but we decided we wanted to try out the beds in store so we went to the St Helens shop. The staff there were very know... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
We checked out Bensons to see if they had what we thought we wanted and they did, but we decided we wanted to try out the beds in store so we went to the St Helens shop. The staff there were very know... Leggi di più
L'azienda ha risposto
Good salesman (Andy) on hand when I needed him and yet still left me to wander around and test products such as mattresses. Simple questions got straight forward replies from Andy. Pricing for mix ma... Leggi di più
L'azienda ha risposto
The all round experience was very good. Staff at the store were very helpful as was the delivery/insulation man. The downside was the up to 12 week wait. Although. now we finally have them, they were... Leggi di più
L'azienda ha risposto
Our first choice of mattress from Bensons was not suitable for us so we took up the 40 night guarantee offer and had it confirmed by email. We went to the store, chose a new mattress, which was deliv... Leggi di più
L'azienda ha risposto
Scritti dall'azienda
Unit 6d Ravenhead Retail Park, WA9 1JF, St Helens, Merseyside, Regno Unito
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Good information about the makes & differences between the mattresses we looked at, very helpful staff member & not too overbearing
Andy in St Helens was great. Very informative and helpful but not your pushy salesman. He asked the questions to know what we were after and gave us options. Looking forward to getting our new bed and mattress.
Went in on spec as we were in St Helens, really just to get information, the customer service was exceptional from your staff member Tracy, she was caring and extremely knowledgeable about all the products and a credit to you company,
Helpful knowledgeable staff. Free to browse without hassle. Good products and good deals.
Amazing experience helpful but not pushy and very informative. Was served by Tracey at the St Helens branch who was very cheery and happy and helpful could not recommend more!
Tracey was a very nice and helpful lady whilst also giving you the space to just look yourself.
Absolutely shocking quality of ottaman bed with headboard. Ordered 17th March, received 6 weeks later, damaged headboard, ottaman part was faulty but managed to rectify the alignment! Requested replacement headboard, another 6 weeks, again quality was worse than the 1st headboard, tried for the 3rd time, me being hopeful, again faulty, scratched, ripped and beads were horrendous. Paid an extremely high cost, for extreme quality defects! 14 weeks in total! Disgraceful! Not many options as is a complete set, so either have faulty headboard or no headboard! QA is non existent! Compensation offered (which was insulting), accepted headboard faulty as no other choice unless I wished for the saga to continue.... what value did Bensons bring against competitors and Far East... None
The Team Member was Excellent
He approached us to let us know he was there but left us alone to peruse at our own leisure. When we had questions he was able to answer them and even rang another store to double check the information he was giving to us.
Sales person went that extra mile with the information and helping us to pick the right mattress
The lad that helped me choose my bed was brilliant, he was very knowledgeable about which bed would be best for me
The staff made all the difference, they were very professional, very polite and respectful with lots of information which they shared with a passion.
Andy the salesperson was very helpful. Listened to what we wanted and was able to answer all our questions and guide us to beds that would best suit our needs. Did not feel pressured at all. Good choice of beds and payment options.
We have used the St Helens branch twice and received excellent service both times.
We were allowed to look around at our leisure. When needed help was given with full explanation. Staff extremely helpful and friendly.
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