From walking into the store to actually receiving my new mattress I couldn’t have asked for more .. the sales team were very friendly and helpful and I was updated about the process frequently.. the d... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Excellent all round. Ordering in the shop (Sheffield) was made easy by very knowledgeable staff. Delivery was spot on. Updates all week and time slot given, which was kept to. Delivery lads lovely - v... Leggi di più
L'azienda ha risposto
First rate from shopping at the store and being able to see/test the products were buying to smooth delivery as planned. Happy customers
Brilliant delivery team, good product. I would of given 5 stars if it wasn't for the Crystal Peaks Store telling me that I didn't love my son enough for not buying him a mattress that cost 3K. I would... Leggi di più
Dettagli dell'azienda
- Negozio di mobili per camere da letto
- anche in
- Negozio di biancheria da letto
- Negozio di letti
- Negozio di materassi
Informazioni su Bensons For Beds - Sheffield628
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, Regno Unito
- 1142486489
4,8
Eccellente
375 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di Bensons For Beds - Sheffield628
Thank you! 😊 We’re really pleased to hear we did everything you needed.
- Megan | Customer Care Specialist
Lovely lads came to deliver my…
Lovely lads came to deliver my mattress, they took it up 2 flights of stairs with ease and took care of my home.
Very respectful too
27 marzo 2026
Risposta di Bensons For Beds - Sheffield628
Thank you for the lovely feedback! 😊 So glad to hear the delivery lads were respectful, careful with your home, and handled those two flights of stairs with ease. We really appreciate you taking the time to share your experience,
Megan | Customer Care Specialist💜
Excellent Service
Excellent service from the sales person to the delivery team.
Was kept in touch all the way through from start to finish.
12 marzo 2026
Non scritta su invito
Risposta di Bensons For Beds - Sheffield628
Mark Handley,
We appreciate your wonderful review! We're so pleased to hear you received excellent service from our sales person to the delivery team. It's great you were kept informed throughout.
Team Bensons
Good knowledge of products
Good knowledge of products. Non pushy sales rep. Took into account my needs
9 marzo 2026
Risposta di Bensons For Beds - Sheffield628
Love to hear it! Great product knowledge + no pushy sales = the perfect combo 😄 Glad we could help find exactly what you needed,
Megan at Customer Care
Great service from start to finish
From choosing our bed to delivery and fitting Bensons were very helpful , informative and kept me up to date .
5 marzo 2026
Risposta di Bensons For Beds - Sheffield628
Caroline Priestley,
We appreciate your positive feedback! We're so glad to hear that from selection to installation, our team was helpful, informative, and communicative.
Team Bensons
Kept in touch with delivery time,and…
Kept in touch with delivery time,and arrived on time.Delivery men helpful and very quick.The bed looks great and very comfortable. Good shop to deal with
7 marzo 2026
Risposta di Bensons For Beds - Sheffield628
Donna Brown,
We're so happy to hear you had a good experience! It's great to know you were kept informed of your delivery, that it arrived on time, and that the delivery men were helpful and quick. We hope you enjoy your comfortable new bed!
Stewart - Team Bensons
Great service
Great service don purchase to delivery and removal of our old super king mattress
7 marzo 2026
Risposta di Bensons For Beds - Sheffield628
Sue,
We're glad you enjoyed your experience, from purchase to delivery and removal of your old super king mattress. Thank you for your positive feedback!
Team Bensons
We knew what mattress we were looking…
We knew what mattress we were looking for and Jane helped us to make the right decision allowing us to try all 4 of the Gell mattresses. The customer service couldn't have been better, its Bensons policy of charging £50 for delivery and £50 to take away my old mattress that I disagree with especially when my purchase was £1500 Let's hope the Gell mattress is everything I am hoping for.
6 marzo 2026
Risposta di Bensons For Beds - Sheffield628
Karen ashforth,
We're glad you found the perfect mattress with our assistance. We appreciate your feedback regarding the delivery and removal fees. We hope your new mattress provides the comfort you anticipate.
Team Bensons
Customer satisfaction
The gentleman who took my order was so helpful and friendly, delivery was on time and they contacted me to let me know the time they would be arriving .
27 febbraio 2026
Risposta di Bensons For Beds - Sheffield628
Beverley,
We're happy to hear that the person assisting you was helpful and friendly. We appreciate you mentioning the on-time delivery and proactive communication regarding the arrival time.
Team Bensons
New Otterman bedThe that came were within the…
The 2 men that came were within the promised time slot. They worked effectively and were courteous at all times
As we have curved stairs they had to have precise handling throughout the delivery with the recycling procedure and fixing the new appliance.
I would recommend there services
1 marzo 2026
Risposta di Bensons For Beds - Sheffield628
We appreciate you sharing your feedback! We're happy the delivery team arrived on time and were courteous. It's great to hear they handled the delivery and recycling efficiently, especially with the curved stairs. We value your recommendation.
Team Bensons
Very happy with all of the process,from…
Very happy with all of the process,from start to finish.
27 febbraio 2026
Risposta di Bensons For Beds - Sheffield628
Thanks so much Mr Ward! Delighted the entire process—from beginning to end—was a great experience.
Hope to see you again in the future,
Megan at Customer Care
Risposta di Bensons For Beds - Sheffield628
Thanks so much for giving us 5 stars! Wonderful to know the team were polite and helpful without being pushy.
Thanks again for your support—it means a lot!
Megan at Customer Care🙌
Everything was excellent.
19 febbraio 2026
Risposta di Bensons For Beds - Sheffield628
Really appreciate your feedback—so glad the whole experience was excellent!
Your satisfaction means the world to us,
Megan at Customer Care
good service from start to finish
good service from start to finish, no pressure selling, helpful staff who knew the products, good delivery of product.
21 febbraio 2026
Risposta di Bensons For Beds - Sheffield628
We appreciate you sharing your feedback. We're so happy to hear that you received good service, helpful staff, and a good delivery without pressure. Thank you!
Stewart - Team Bensons
Mattress delivery
The overall experience at Bensons was really good. The staff in the shop were very knowledgable, polite and helpful. The delivery guys arrived on time and did their job efficiently and quickly.
The only downside was that they parked their vehicle on the grass verge outside our house and when they drove away the tyres on the vehicle made a terrible mess and it looks like a ploughed field which really annoyed me but by this time they had gone. I don’t know if Bensons will acknowledge this as I did let them know on my review to them.
16 febbraio 2026
Risposta di Bensons For Beds - Sheffield628
We're glad the shop staff were knowledgeable and the delivery was efficient. We're sorry the vehicle made a mess of your grass verge; that's not the standard we expect. We appreciate you bringing this to our attention, and we'll address this to prevent similar situations. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent customer service
Excellent customer service. Staff were friendly and knowledgeable. Only reason for 4 stars is wait on delivery time. Expected to get the bed and bed frame a little sooner. (2.5 weeks)
19 febbraio 2026
Risposta di Bensons For Beds - Sheffield628
We're happy to hear that you found our staff friendly and knowledgeable! We appreciate your feedback and are sorry the delivery took longer than expected. We'll review our delivery timelines.
Surprised at the ‘extras’ price
The bed we bought is good, we hope, very new so can’t tell yet! It was quite expensive, plus the base and headboard were also a considerable amount!
We did end up paying for a few extras which we were not told the price for and it came as a surprise that our pillows cost @£64! Each! However, I’m not sure if these were included in the Boxing Day sale? Still, they were quite a price! I am glad we got the Boxing Day sale!
12 febbraio 2026
Risposta di Bensons For Beds - Sheffield628
We appreciate your feedback and hope you enjoy your new bed. We're sorry the pillow costs were unexpected. We will review how pricing is communicated to avoid similar situations. We're happy you benefited from the Boxing Day sale.
Customer service only
The sales lady was really nice, very patient, helpful and not pushy. Showed us options and let us make our decision.
Not had the delivery of mattress yet as its not due.
17 febbraio 2026
Risposta di Bensons For Beds - Sheffield628
We're so happy to hear that our sales team was patient and helpful, showing you options without pressure. We appreciate your positive feedback and hope you love the mattress!
Great service
Great service, very friendly, knowledgable advisor who was very helpful. Would recommend to others.
14 febbraio 2026
Risposta di Bensons For Beds - Sheffield628
We're so happy to hear that you received great and friendly service from a knowledgable advisor! We appreciate your recommendation to others.
Stewart - Bensons Team
Found what we wanted straight away
Found what we wanted straight away. Kate was great really helpful and not pushy. The whole process from start to finish was great.
11 febbraio 2026
Risposta di Bensons For Beds - Sheffield628
We're so glad you found what you wanted quickly! We appreciate your positive feedback regarding the helpful, non-pushy service you received.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.