The process, from advice and sales, through to delivery, was great. Tom, the sales person, was friendly, helpful and honest. He explained it'd take two to assemble the beds, which it did, but the in... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We were impressed with the wide choice of beds and mattresses. Simon, the sales assistant, was very helpful without being pushy. He understood our budget and worked with us to find the right op... Leggi di più
L'azienda ha risposto
On the 2 occasions I and my daughter visited your store the gentlemen who spoke to us were very helpful and knowledgeable. I had known what mattress I wanted but was unsure of base.
L'azienda ha risposto
Helpful salesman. Didn't have to wait too long for delivery. Good communication throughout. Just a bit disappointed we didn't shop around as could have bought exactly same mattress for £225 less whic... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili per camere da letto
- anche in
- Negozio di biancheria da letto
- Negozio di letti
- Negozio di materassi
Informazioni su Bensons For Beds - Northampton725
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit 6a, St James Retail Park, NN1 1EE, Northampton, Northamptonshire, Regno Unito
- 1604752432
4,8
Eccellente
268 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di Bensons For Beds - Northampton725
Thank you for your kind words! We strive to provide fast and friendly customer service to all of our clients. It's our pleasure to assist you.
No pressure to buy
No pressure to buy. All the answers when asked. Very Good Price and Discounts given...
5 maggio 2025
Risposta di Bensons For Beds - Northampton725
Thank you for your review! We strive to provide a comfortable and informative shopping experience for our customers. We are happy to hear you received a great price and discounts. We appreciate your support!
A cookie cutter experience! Professional and Patient.
My partner is overweight and so we went to Bensons for Beds to get an orthopedic mattress. Our salesperson (shout out to Simon) was incredibly tactful. He took us to the best mattress for plus sized bodies, and then showed us a cheaper one. He didn't mention my partner's weight at all, but spoke about benefits/solutions to issues that they have been experiencing as a fat person. We didn't feel belittled because we were young, we didn't feel shamed because we had different bodies. He walked us through the 0% finance options and was not condescending when I asked additional questions. I understand showing us the more expensive mattress is a trained technique, but overall the experience was made great because of how non judgemental and explanatory it was. Our mattress arrives in 4 days, so we are excited to this new era of sleep!!
10 aprile 2025
Risposta di Bensons For Beds - Northampton725
Thank you for sharing your positive experience at Bensons for Beds, we are thrilled to hear that our salesperson, Simon, provided excellent service and helped you find the perfect solution for your needs. We strive to create a welcoming and non-judgmental atmosphere for all customers, regardless of their body type. We hope you enjoy your new orthopedic mattress and have many restful nights ahead. Sweet dreams!
Delivering excellent customer service.
This company constantly delivered excellent service through the people who have been well trained and keen to deliver excellent customer services. Steven & Graham who delivered the mattress were highly skilled in how to move heavy bedding into the bedroom, getting this upstairs and avoiding glass ballastrades, radiators and mirrors, was tricky but appreciated their care during the delivery. Overall Bensons have been a very reliable company to deal with.
11 aprile 2025
Risposta di Bensons For Beds - Northampton725
Thank you for your kind words! Our team takes great pride in providing exceptional service, and we are happy to hear that Steven & Graham went above and beyond during your mattress delivery. We appreciate your trust in us and look forward to serving you again in the future. #CustomerSatisfaction #ReliableService
KNOWLEDGEABLE AND HELPFUL
SALESMAN KNOWLEDGEABLE AND HELPFUL AND I DIDNT FEEL RUSHED TO MAKE A DECISION.
THE DELIVERY WAS ONTIME WITH THE TWO MAN TEAM HELPFUL AND COURTEOUS.
29 marzo 2025
Risposta di Bensons For Beds - Northampton725
Thank you for your positive review! We strive to provide knowledgeable, helpful salespeople and timely deliveries with our courteous team. We're glad you didn't feel rushed in making your decision. Thank you for choosing our business!
Very good service
Very good service, friendly and polite. My only nag is that during my previous visit two weeks prior, I was informed the sale and offers discussed would end on Tuesday (2 days later), however I found this to be incorrect as the sale and offer was still on. I really do not appreciate false information.
28 marzo 2025
Risposta di Bensons For Beds - Northampton725
We appreciate your kind words about our service. We're sorry to hear about the incorrect information regarding the sale's end date. We'll address this to ensure accurate details are provided in the future. Thanks for bringing this to our attention, Megan at Customer Care
Very helpful and knowledgeable
Very helpful and knowledgeable. With new textiles and technology around it was daunting at first, but made so much easier by Bensons. Thank you.
24 marzo 2025
Risposta di Bensons For Beds - Northampton725
We're happy to hear that our expertise made navigating new textiles and technology easier for you. Thank you for your positive feedback; we appreciate it, Megan at Customer Care
Professional customer service
Professional customer service. Easy no time wasting and nice coffee.
20 marzo 2025
Risposta di Bensons For Beds - Northampton725
We're happy to hear that you found our customer service professional, efficient, and enjoyable. We appreciate your positive feedback. Take care, Megan at Customer Care
Large selectin of bedframes
Large selectin of bedframes , various prices , good delivery time
20 marzo 2025
Risposta di Bensons For Beds - Northampton725
We appreciate you taking the time to leave us a review! We're happy to hear you found a large selection of bedframes at various prices with good delivery time. Take care, Megan at Customer Care
Risposta di Bensons For Beds - Northampton725
We are happy to hear that our manager was helpful. We appreciate your positive feedback and your time. Thank you Abi, Megan at Customer Care
Lewis was brilliant
Lewis was brilliant. No hard sell, listened. Great customer service.
11 marzo 2025
Risposta di Bensons For Beds - Northampton725
We appreciate you taking the time to share your positive experience. We are so glad that you were listened to and received great service! Thank you, Megan at Customer care
All good
All good. No hassle looking around the store. Advice given when we asked for it
16 febbraio 2025
Non scritta su invito
Risposta di Bensons For Beds - Northampton725
We're happy to hear that you found everything to your satisfaction and that our advice was helpful. Thank you for your positive feedback, Megan at Customer Care
Good help at store
Simon who helped us was knowledgeable, patient and cared about our experience. Happy with the mattress we chose.
14 febbraio 2025
Non scritta su invito
Risposta di Bensons For Beds - Northampton725
We're happy to hear that you had such a positive experience! It's wonderful to know that our team member's knowledge and care made your mattress selection process enjoyable. Take care, Megan at Customer Care
We're not pushed to buy a product.
We're not pushed to buy a product.
Advisor helpful with entry of guidance.
12 febbraio 2025
Risposta di Bensons For Beds - Northampton725
We're happy to hear that our advisor was helpful and that you felt no pressure to buy. Thank you for your positive feedback, Megan at Customer Care
Benson were very good
Benson were very good. I was nervous going into the shop. The man put my mind at rest. I got discount 25%. The sale was on. They reminded me when the delivery date was and gave me a two hour window when it would arrive. They came on time , put the bed together and took the rubbish away. Would recommend.
10 febbraio 2025
Risposta di Bensons For Beds - Northampton725
We're happy to hear that your initial nervousness was eased and that you felt reassured during your visit. It's great to know you were pleased with the discount and the timely delivery, assembly, and removal of rubbish. We appreciate your recommendation, Megan at Customer Care
Risposta di Bensons For Beds - Northampton725
We're glad you enjoyed your experience; we appreciate you taking the time to share your positive feedback with us.
Take care,
Megan at Customer Care
Initial purchase of the bedWe were guided through the beds on sale…
We were guided through the beds on sale and we were fully informed on our choice.
the sales experience was very good, no hassle, not pushed just well informed
27 gennaio 2025
Risposta di Bensons For Beds - Northampton725
We're happy to hear that you felt well-informed and supported during your purchase. It's great to know the sales experience was helpful and hassle-free. Thanks for your feedback, Megan at Customer Care
Polite and not pushy sales.
John assisted us and was not pushy and helped with what e needed.
8 gennaio 2025
Risposta di Bensons For Beds - Northampton725
We're happy to hear that you had a great experience and received the assistance you needed without any pressure. Thank you for your feedback, Megan at Customer Care
Left alone but when needed assistance…
Left alone but when needed assistance it was there and not pushy
31 dicembre 2024
Great Deal
great service, quality beds, at good price. process to order was simple.
10 dicembre 2024
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.