The shop manager was very knowledgeable, gave us great advice and allowed us to try as many beds as we liked. He did not hurry us and listened to our comments and advised us accordingly. We would use... Leggi di più
Sede
Cambia sedeUnit 2 And 3, Burlington Road, KT3 4LU New Malden, London, GB
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Very helpful staff not pushed into buying but helped us decide which bed to buy with his great knowledge A smashing delivery team very polite and put the bed together for us many thanks
L'azienda ha risposto
The lady who helped us was brilliant. She is very detailed and knowledgeable and very professional. I hope you will understand the value of your staff and won’t go for cheap labour. I actually bought... Leggi di più
L'azienda ha risposto
Decent in-store experience. Salesman was attentive but not pushy and offered a decent discount. We had to wait 2 weeks for the mattress but delivery on the day was quick and the delivery men were poli... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili per camere da letto
- anche in
- Negozio di biancheria da letto
- Negozio di letti
- Negozio di materassi
Informazioni su Bensons For Beds - New Malden
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit 2 And 3, Burlington Road, KT3 4LU, New Malden, London, Regno Unito
4,6
Eccellente
119 recensioni
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Le persone hanno visualizzato anche
Excellent customer experience
The shop manager was very knowledgeable, gave us great advice and allowed us to try as many beds as we liked. He did not hurry us and listened to our comments and advised us accordingly. We would use the shop again. And the mattress we chose has been delivered and is fabulous.
4 settembre 2026
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L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Very helpful staff not pushed into…
Very helpful staff not pushed into buying but helped us decide which bed to buy with his great knowledge
A smashing delivery team very polite and put the bed together for us many thanks
7 ottobre 2026
Non scritta su invito
Risposta di Bensons For Beds - New Malden
Thank you for your wonderful review! We're thrilled to hear that our staff and delivery team made your experience enjoyable. Helping you find the perfect bed is what we strive for. If you need anything else, feel free to reach out. Enjoy your new bed,
Megan | Customer Care Specialist
Disappointed
I’m very disappointed with the customer service I received while trying to purchase a wardrobe.
I contacted customer service via Chat because I was deciding between two colours and wanted to make sure the wardrobe would match my existing bedroom furniture. I was connected with Michael and asked whether colour samples were available. I was told they weren’t. I then asked for the colour code, but was told this wasn’t provided either.
When I explained that colours generally have codes, Michael said he would email me within two working days to confirm the colour. As it was Friday, he said I would receive the information by Tuesday.
As I wanted to place my order as soon as possible, I asked whether he could check if a store approximately 15 miles away had this colour on display so that I could view it in person. He said he could not confirm whether the store had it.
I said that was fine and that I would wait for his email, although I might visit the store in the meantime. At that point, Michael asked me, ‘Don’t you want to go to the store instead?’ - I explained that I wasn’t sure yet, but asked him to proceed with confirming the colour by email.
The following day, I decided to visit the store partly based on the suggestion to go in person. This resulted in a two-hour round trip, only for me to discover that the store did not have the wardrobe colour on display at all. In fact, the store only had beds in its showroom.
This was extremely frustrating because I had specifically contacted customer service beforehand and asked about viewing the colour in store. Even though Michael could not confirm whether the colour was available, I was encouraged to visit the store rather than simply being told that there was no way of checking.
While at the store, I also liked one of the beds and spent around 15 minutes browsing but no member of staff approached us or offered any assistance. We ultimately purchased our bed elsewhere.
To make matters worse I havent received the promised email confirming the colour code either.
Overall a very disappointing experience. I was genuinely ready to purchase a wardrobe and potentially a bed but the lack of accurate information, the unnecessary two-hour journey, the lack of assistance in store, and the failure to follow up as promised have completely put me off purchasing from this company.
A sale was there to be made, but the customer service experience lost it.
25 settembre 2026
Non scritta su invito
Risposta di Bensons For Beds - New Malden
Hello Emma,
We're sorry to hear about your experience and sincerely apologise for the frustration caused. We understand how disappointing it must have been to make a lengthy journey based on the information provided, only to find the product wasn't on display, and we're sorry that the promised follow-up was not received.
This is not the level of service we aim to provide and have fed this back internally.
Thank you,
Megan | Customer Care Specialist
Risposta di Bensons For Beds - New Malden
Thank you for your kind words! We're thrilled to hear you enjoyed our service. Our team works hard to provide a great experience, and your feedback motivates us to keep improving. We look forward to serving you again soon!
The lady who helped us was brilliant
The lady who helped us was brilliant. She is very detailed and knowledgeable and very professional. I hope you will understand the value of your staff and won’t go for cheap labour. I actually bought a bed from John Lewis and they messed us a lot and I decided to get a refund at the end and bought it from your company because of your customer service. John Lewis lost because their bad customer service
9 settembre 2026
Risposta di Bensons For Beds - New Malden
Hi Mrs Gee,
hank you so much for your lovely feedback! 😊 We're thrilled to hear our team's knowledge, professionalism, and attention to detail made such a difference. It means a lot that you chose us after your experience elsewhere, and we're delighted we could restore your faith in great customer service. We'll be sure to pass your kind words on to the star who helped you! ⭐🛏️ Thanks for choosing us,
Megan | Customer Care Specialist
Good overall experience
Decent in-store experience. Salesman was attentive but not pushy and offered a decent discount. We had to wait 2 weeks for the mattress but delivery on the day was quick and the delivery men were polite and even took their shoes off
7 settembre 2026
Risposta di Bensons For Beds - New Malden
We're so pleased to hear you had a positive in-store experience and that our salesperson was attentive and offered a good discount without being pushy. It's also wonderful that your delivery was quick and that our delivery team was polite and considerate.
Team Bensons
Addy was very knowledgeable and…
Addy was very knowledgeable and helpful. He spent time showing options. I did not feel rushed or hurried into making a decision on the spot. Following a couple of visits I decided on beds. They have yet to arrive.
31 agosto 2026
Risposta di Bensons For Beds - New Malden
Thank you for your kind words! We're thrilled to hear that Addy provided you with the time and support you needed to make your decision. We appreciate your patience while you wait for your beds to arrive. If you have any questions in the meantime, feel free to reach out!
Risposta di Bensons For Beds - New Malden
Hello Miss Jones,
Thank you for your wonderful review! 😊 We're delighted to hear you received amazing service both in-store and during delivery. I'll be sure to pass your kind words on to the team. Enjoy your new bed, and thank you for choosing Bensons for Beds,
Megan | Customer Care Specialist🛏️
Deleivered a used and old headboard
Deleivered a used and old headboard, spend 2000 and they send me an old used bed
28 agosto 2026
Non scritta su invito
Risposta di Bensons For Beds - New Malden
Hello Fahad,
Thank you for bringing this to our attention. We're very sorry to hear about your experience.
We have contacted you to request your order details so that we can investigate this matter further. As soon as we receive the information, we will look into this as a priority and work to resolve the issue as quickly as possible.
We appreciate your patience and look forward to hearing from you,
Megan | Customer Care Specialist
Risposta di Bensons For Beds - New Malden
Hi Margaret,
Thank you for your fantastic feedback! 😊 We're delighted to hear that you received excellent service and found our team to be so informative and helpful.
We believe that choosing the right bed should come with plenty of expert advice and friendly support, so it's wonderful to know we helped make your experience an easy one. 🛏️✨
Thank you for choosing Bensons, and we hope you're enjoying many comfortable nights ahead,
Megan | Customer Care Specialist⭐
Risposta di Bensons For Beds - New Malden
Hello Mrs Lanzer,
Thank you for your review! 😊 We're so pleased to hear that our sales assistant was helpful and made your shopping experience an enjoyable one. We'll be sure to pass on your kind words to the team. Thanks for choosing us, and we hope you love your new order!
Thanks again for your support — we truly appreciate it,
Megan | Customer Care Specialist⭐
Staff member was quite discourteous.
31 luglio 2026
Risposta di Bensons For Beds - New Malden
Thank you for bringing this to our attention. We're sorry to hear about your experience. Your feedback has been noted and will be shared with the relevant team for review.
Thank you
From the time of looking at a huge…
From the time of looking at a huge selection of beds and deciding which was best for me ordering and having it delivered when they said it would be, could not of gone any better.Give them a go you won’t regret it.
25 luglio 2026
Risposta di Bensons For Beds - New Malden
Thank you for your fantastic review! We're delighted to hear everything went smoothly, from choosing the perfect bed to delivery. It's wonderful to know you were happy with the selection, service, and timing. Thank you for your recommendation, and we hope you enjoy your new bed for many years to come! 😊
Very helpful
Very helpful in store and went through all the various options and wasn't a pushy salesman
22 luglio 2026
Risposta di Bensons For Beds - New Malden
Thank you for taking the time to leave us such a positive review. We're delighted to hear that our team was helpful and took the time to explain the various options available to you.
We really appreciate your feedback and look forward to welcoming you back in the future😊
Good knowledge of the products
Good knowledge of the products. Very helpful sales lady.
17 luglio 2026
Risposta di Bensons For Beds - New Malden
We're so pleased you found our team knowledgeable about our products and very helpful. Thank you for sharing your positive experience with us!
Team Bensons
An excellent experience
The sales person was extremely knowledgable and took time to explain all options.
8 luglio 2026
Risposta di Bensons For Beds - New Malden
We're so pleased you found our salesperson knowledgeable and that they took the time to explain all the options. Thank you for your kind feedback!
So far I simply cannot fault Bensons…
So far I simply cannot fault Bensons For Beds. I visited the New Malden Branch and was greeted by Monika who was knowledgeable, courteous and above all friendly. Nothing was to much trouble for her. A stark reflection of our visit to Dreams in New Malden who we visited before Bensons For Beds. All five staff members completely ignored us and sat there on their phones. Monika however greeted us instantly. A real credit to your company. I would highly recommend a visit to see Monika…. Five Star ⭐
2 luglio 2026
Risposta di Bensons For Beds - New Malden
We're absolutely thrilled to hear about your fantastic experience! It's wonderful that our team member provided such knowledgeable, courteous, and friendly service, making your visit so positive. Thank you for your high recommendation.
The sales man was very helpful and…
The sales man was very helpful and explained very thing about the bed he priced matched it which made up my mind.
27 giugno 2026
Risposta di Bensons For Beds - New Malden
We're so pleased our salesperson was helpful and explained everything about the bed, and that the price match helped you decide. Thank you for your feedback!
Team Bensons
Super helpful staff on phone and in…
Super helpful staff on phone and in person. Knowledgable and informative and excellent sales without pressure
27 giugno 2026
Risposta di Bensons For Beds - New Malden
We're so pleased you found our team helpful, knowledgeable, and informative, and that you experienced excellent sales without pressure. Thank you for your kind feedback!
Team Bensons
Risposta di Bensons For Beds - New Malden
It's great to hear you were so happy with the service you received.
Team Bensons
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