Generally a brilliant, seamless experience. The delivery drivers were great, very friendly and helpful. The store assistant we dealt with was also great and helpful, however when we initially walked i... Leggi di più
L'azienda ha risposto
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Craig at the Leeds office was very helpful and spent time to answer all our questions. Michael and Luther who delivered and constructed the bed frame were careful, polite and explained everything. We... Leggi di più
Great staff in store, listened to my needs and recommended sleep test mattress machine. Kept recommend mattress to my budget. Fast efficient service. Delivery driver confirmed date and time the day be... Leggi di più
L'azienda ha risposto
Fantastic customer service. Explained how to choose a mattress to meet our individual needs. Installed new one and disposed of old one for us. No hassle. Highly recommended. Staff very friendly and de... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili per camere da letto
- anche in
- Negozio di biancheria da letto
- Negozio di letti
- Negozio di materassi
Informazioni su Bensons For Beds - Leeds673
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit 8a Birstall Shopping Park, Birstall, WF17 9DT, Leeds, Yorkshire, Regno Unito
- 1924422381
4,8
Eccellente
551 recensioni
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Le persone hanno visualizzato anche
Fantastic choice
Fantastic choice
Knowledgeable staff (no pressure)
Went the extra mile and sorted our every request!
Couldn’t be happier
5 gennaio 2026
Risposta di Bensons For Beds - Leeds673
Thank you for your amazing feedback Cherie! We’re thrilled you found the perfect choice and experienced knowledgeable, pressure-free service. Going the extra mile is what we love to do—so glad we could make you happy!
Take care,
Megan at Customer Care😊
I visited the Birstall branch on new…
I visited the Birstall branch on new years day and was helped by Craig to choose a new mattress and pillows too. Craig helped with advice for which pillow and firmness of mattress would be best for my partner. Would recommend as a great overall experience
4 gennaio 2026
Risposta di Bensons For Beds - Leeds673
We're happy to hear that you had a great overall experience at the Birstall branch. We appreciate you mentioning the assistance you received in choosing a new mattress and pillows. Thank you for your positive feedback Mrs Hume,
Megan at Customer Care
Craig was so helpful
Craig was so helpful, liked his relaxed but informative approach.
2 gennaio 2026
Risposta di Bensons For Beds - Leeds673
Thank you for sharing! We’re delighted Craig’s friendly and informative style made your experience a great one.
Looking forward to welcoming you back soon,
Megan at Customer Care!
Delivery men wouldn't take half the…
Delivery men wouldn't take half the boxes upstairs and had to do it all myself. What did I pay delivery charge for
22 dicembre 2025
Risposta di Bensons For Beds - Leeds673
We regret the delivery fell short of expectations, and you had to move boxes yourself. We appreciate you bringing this to our attention. I have emailed you to discuss this matter further.
Thank you - Lauryn at Customer Care
Bed purchase
Went just look at beds but with such good service we decided to buy there and then. We were talked through the many types of mattresses and bases. We tried out the sleep pro which helps determine the type of mattress we should have as well as the type of pillow. Both correct as the mattress eventually chosen appeared to be very comfortable. Craig was very helpful.
16 dicembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Leeds673
Thank you for sharing your experience with us Wendy! We’re thrilled to hear Craig provided such great service and that the Sleep Pro helped you find the perfect mattress and pillow. Enjoy your new bed, and we look forward to seeing you again,
Megan at Customer Care
Great
Great service. Tried the mattress before bought and used the test machine to get correct firmest
12 dicembre 2025
Risposta di Bensons For Beds - Leeds673
We're happy to hear that you found our service great. Thank you!
Team Bensons - Jess
Risposta di Bensons For Beds - Leeds673
We appreciate you taking the time to leave us such wonderful feedback. We're so glad you are pleased with our service and bed!
Thank you, Team Bensons - Jess
Risposta di Bensons For Beds - Leeds673
We appreciate your positive feedback! We are so glad our staff was friendly, knowledgeable, and professional during your visit. Thank you - Stewart - Team Bensons
Kelly the assistant was so…
Kelly the assistant was so knowledgeable and helpful.
And gave good advice, couldn't fault her.
8 dicembre 2025
Risposta di Bensons For Beds - Leeds673
Thank you for your lovely feedback Patricia! We’re thrilled Kelly provided such helpful and knowledgeable service.
We’d love to serve you again in the future.
Megan at Customer Care
Great service and product
Great service, helpful and friendly staff and the beside cabinets we bought are lovely looking, well put together and are amazing with the strip light and usb charger.
5 novembre 2025
Risposta di Bensons For Beds - Leeds673
Thank you for your fantastic feedback Rosemary! We’re thrilled you love your new bedside cabinets and that our team made your experience so positive.
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Sales team was knowledgeable
Sales team was knowledgeable, a people person, Give you enough time to choose
13 novembre 2025
Risposta di Bensons For Beds - Leeds673
We're happy to hear that our sales team's knowledge and patience helped you. Thank you for your positive feedback; we appreciate it!
– Thank you, Jess- Team Bensons
Knowledgeable salesman
Mo was very knowledgeable and able to advise which would be the best matress, taking into consideration our differing needs. He gave us plenty of time to decide which mattress we wanted. Never pushy.
25 novembre 2025
Risposta di Bensons For Beds - Leeds673
We appreciate you sharing your positive experience! We are so happy to hear that our team member's knowledge and patience helped you find the perfect mattress to suit your individual needs.
– Thank you, Jess- Team Bensons
Amazing service! Thank you so much
After a nightmare experience with a different company, Bensons for beds have been an absolute winner!
From the shop assistant who reassured me about my worries, to the constant updates and communication, available to speak to and support and help. To the fantastic delivery team, Ryan and Karl, who were an absolute delight! Nothing has been a bother. Fast, efficient and helpful.
Thank you so much for everything.
18 novembre 2025
Risposta di Bensons For Beds - Leeds673
We're happy to hear that our team provided reassurance, support, and efficient delivery after your previous experience. It's great to know that our communication and assistance were helpful. Thank you so much for your positive feedback!
– Thank you, Jess- Team Bensons
Brilliant customer service
Great customer service, spent time talking us through each stage and making sure we got the right mattress for us both. Didn’t feel pushed to choose one and shown plenty of options.
29 novembre 2025
Risposta di Bensons For Beds - Leeds673
We're happy to hear that our customer service was helpful in guiding you through the selection process. We're glad you felt comfortable finding the right mattress for your needs. Thanks for your feedback!
Highly recommend the Birstall store
Highly recommend the Birstall store. Excellent service by Craig
27 novembre 2025
Risposta di Bensons For Beds - Leeds673
Thank you so much for your great review, Louise! This is exactly the service we strive to give to our customers. - Team Bensons
Excellent all round experience
Excellent choice , knowledgeable staff, quality products.
24 novembre 2025
Risposta di Bensons For Beds - Leeds673
Thank you for highlighting our excellent product selection and knowledgeable staff. We’re thrilled to know you found the quality and service you were looking for—it’s exactly what we strive to deliver every day.
Thank you for your positive review 💜 – Lauryn at Customer Care
Very efficient & helpful.
I had limited time when i was looking for a mattress for my son. I browsed the shop for 2 mins then approached the reception desk where a lady immediately asked if she could help.
I told her what i was looking for & my budget. She was quick efficient & helpful.
19 novembre 2025
Risposta di Bensons For Beds - Leeds673
Thanks for sharing Louise! We’re so glad our team member was quick, efficient, and helpful in finding the right mattress for your son within your budget. Great to hear we could make the process stress-free! Megan at Customer Care🌟
Terrible selling goods they know to be faulty then refusing to repair them
Bought some wardrobes which they know have a technical fault on the doors. Both technicians including the one they sent out said that they know they have a fault on the doors.. there was a report done by Oliver Hartley backed up by an engineer. They now say it’s our fault because we should attach them to the wall so the fitter that they send out won’t attach them to the wall but the person who purchases them has to..
They clearly have a well rehearsed excuse as this issue apparently has been going on for over five years
4 novembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Leeds673
We appreciate you bringing this to our attention. We're sorry to hear about the issues you've experienced with the wardrobes and the doors. We do advise for all wardrobes to be attached to the wall for health and safety reasons. I do appreciate your comments and these will be reported back so we can improve our services.
Thank you for your review,
Lauryn at Customer Care.
Craig at the Birstall store was very…
Craig at the Birstall store was very helpful and informative.
14 novembre 2025
Risposta di Bensons For Beds - Leeds673
We're happy to hear that you found our team member Craig helpful and informative! We appreciate your positive feedback and will pass this along to him.
Until next time, thank you
Megan at Customer Care
Great service
Bought wardrobes and were very impressed with the information given regarding all our options and suggestions about configuration.
Clear pricing and it didn't harm that the buy one get one half price saved us some money.
Many thanks to Kelly for all her help.
9 novembre 2025
Risposta di Bensons For Beds - Leeds673
This is a fantastic review. Thank you so much for taking the time to leave us some positive comments on our sales staff an promotions – Thank you, Anthea - Team Bensons
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