Naveed from Bensons in Farnborough (Blackwater retail park) first class service. did not pressure us waited for us to make a decision very knowledgeable. made sure that the servic... Leggi di più
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Thank you very much for your kind & help support during shipping in your shop. Really big thanks to Tina Farnborough gate. Much appreciated your Excellent customer service. We all Family members ver... Leggi di più
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Richard at Benson for Beds in Farnborough was very professional, kind and delivered an excellent service! We couldn't leave the store without ordering our new mattress. We left super happy!
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Effecient.service...no hard sell salesman. Bed delivered.by two courteous men kept informed at all.times. Bed very comfortable.sleeping well on it higher then i am used to but good. yet to try out.p... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili per camere da letto
- Negozio di letti
- Negozio di biancheria da letto
- Negozio di materassi
Informazioni su Bensons For Beds - Farnborough648
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, Regno Unito
- 1252549783
4,8
Eccellente
564 recensioni
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In-store experience was great, downhill from there
Kept asking me for a review, so here it is.
In-store experience was great, however it went downhill from there. Still awaiting a call back from customer success management regarding the complaint I put in a couple weeks ago.
The only reason it's a two star and not 1 is because of the in store service at Farnborough, no issue there, but I suppose that is before they had my money.
- Edited to add after Benson's reply below. Unsure why Im the one who needs to follow up and chase the company. that's half the reason the complaint was requested in the first place.
12/02025 editing to add that I'm still awaiting a call back from my complaint. Avoid, I for sure won't be using then again.
15 agosto 2025
Non scritta su invito
Risposta di Bensons For Beds - Farnborough648
We appreciate you taking the time to leave a review. We're sorry to hear that your experience went downhill after your visit. We' are here to support you. Please use the link to provide your order details so we can help further: https://www.bensonsforbeds.co.uk/contact-us/
Thank you
Good customer service
Good customer service. The guy knew what he was talking about. No nonsense and straightforward.
27 agosto 2025
Risposta di Bensons For Beds - Farnborough648
We appreciate you taking the time to leave us this great feedback. We're happy to hear that you found our service helpful and straightforward! Take care, Megan at Customer Care
Risposta di Bensons For Beds - Farnborough648
We appreciate your positive feedback! We're happy to hear that you had a good buying experience and found our staff helpful with a good discount.
Take care, Megan at Customer Care
Very professional
Alex was a great help - very knowledgable and patient - was a real pleasure dealing with a professional sales person who was not pushy in any way and helped us make our decision.
22 agosto 2025
Non scritta su invito
Risposta di Bensons For Beds - Farnborough648
Thank you for your kind words, ! We take pride in our knowledgeable and patient sales team, and we're happy to hear that Alex provided you with a pleasant and non-pushy experience. It was a pleasure doing business with you. We hope to see you again soon! 😊 #HappyCustomers #ExcellentService
Risposta di Bensons For Beds - Farnborough648
Thank you for your kind words! Our team takes great pride in providing top-notch customer service and being able to assist our customers with their needs. We're glad our staff could be of help to you. #customerreviews #excellentstaff
Very welcoming
Very welcoming, helpful and clearly explained plus showed me options, without overwelming me
18 agosto 2025
Non scritta su invito
Risposta di Bensons For Beds - Farnborough648
We're happy to hear that you felt welcomed and found our explanations and options helpful without being overwhelming. Thank you for your positive feedback, Megan at Customer care
A quick and helpful service polite and…
A quick and helpful service polite and helpful staff.
15 agosto 2025
Risposta di Bensons For Beds - Farnborough648
We appreciate you taking the time to leave us a review. We're glad our staff was helpful and provided quick service for you. Take care, Megan at Customer Care
Risposta di Bensons For Beds - Farnborough648
We appreciate your positive feedback! We are happy to hear that you received excellent service from our team. Thanks for choosing us, Megan at Customer Care
Risposta di Bensons For Beds - Farnborough648
We're glad our assistant's knowledge of beds was helpful! Our goal is to provide excellent support, so we appreciate your feedback.
Thank you, Megan at Customer Care
Risposta di Bensons For Beds - Farnborough648
Thank you for your kind feedback! Our team takes pride in providing excellent service to all of our customers. We're glad you had a pleasant experience with us. Come back soon! Megan at Customer Care😀
Nathan and Darren were excellent in…
Nathan and Darren were excellent in their service
5 agosto 2025
Non scritta su invito
Risposta di Bensons For Beds - Farnborough648
Thank you for your kind words! We're happy to hear that Nathan and Darren provided excellent service. We appreciate your business and hope to continue exceeding your expectations in the future, Megan at Customer Care
Risposta di Bensons For Beds - Farnborough648
Thank you for the rave review! Our team is dedicated to providing top-notch service to all of our customers. It's our pleasure to exceed your expectations every time, Megan at Customer Care
Risposta di Bensons For Beds - Farnborough648
Thank you for your kind words! We are always happy to assist and provide excellent customer service. It was a pleasure seeing you, Megan at Customer Care
Risposta di Bensons For Beds - Farnborough648
Thank you for taking the time to share your experience with us! We are thrilled to hear that you had a great service with us. We are dedicated to providing excellent service to all of our customers. Thank you for your support, Megan at Customer Care
Great advice and helpful
Had a great experience in your store in Farnborough. Alex was so helpful and gave lots of advice and guidance. Thank you
7 agosto 2025
Risposta di Bensons For Beds - Farnborough648
We are thrilled that you had a great experience at our Farnborough store! Our team, especially Alex, is dedicated to providing helpful advice and guidance to our customers. Thank you for your kind feedback, Megan at Customer Care
Very friendly staff and helped with…
Very friendly staff and helped with everything I was looking for
6 agosto 2025
Risposta di Bensons For Beds - Farnborough648
Thank you for your kind words! Our staff is dedicated to providing excellent customer service and we are happy to hear they were able to assist you with everything you needed. We appreciate your support!
Mattress order…
Ordered online after visiting store with helpful advice from staff. Easy process kept up to date with delivery slot and times. First class service from order to delivery no hassle.
24 luglio 2025
Risposta di Bensons For Beds - Farnborough648
Thank you for the amazing review! We are thrilled to hear that our staff provided helpful advice and that you had a seamless ordering and delivery experience. We always strive to provide first-class service to our customers. Thank you for choosing us, Megan at Customer Care
Alex was very knowledgeable and helpful…
Alex was very knowledgeable and helpful and friendly.
28 luglio 2025
Risposta di Bensons For Beds - Farnborough648
Thank you for your kind words, we are glad to hear that Alex provided you with excellent service. Our team strives to always be knowledgeable, helpful, and friendly, Megan at Customer Care
Helpful customer service with quick…
Helpful customer service with quick ordering process.
18 luglio 2025
Risposta di Bensons For Beds - Farnborough648
As a business owner, we are thrilled to hear that our customer service was helpful and that our ordering process was quick for you. Your satisfaction is our top priority! Thank you for choosing us, Megan at Customer Care
Excellent service from both members of…
Excellent service from both members of staff particularly Dave in the first instance and the manager who helped us when Dave was busy on our return.
20 luglio 2025
Risposta di Bensons For Beds - Farnborough648
Thank you for your kind words! We're thrilled to hear that Dave and our manager provided you with excellent service. We strive to ensure that all of our customers have a positive experience. We appreciate your business and hope to see you again soon! Megan at Customer Care
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