We bought a bed, headboard & mattress from Bensons 3 1/2 year ago, and whilst the bed & headboard are still in a very good condition, the mattress’s topper was not. There was no problem with having... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Information for delivery was excellent. Delivery guys good. Unfortunately the manual electrical buttons don't & there is a problem closing the ottoman bed! Benson were updated & a new delivery date w... Leggi di più
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The shop assistant was very helpful and had a great knowledge base for us to make an informed decision. The delivery was great and very accommodating to our needs.
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Nasim was very polite when we ordered our Bed back in Feb, we were due to move to our new property in the March but unfortunately the chain collapsed so our bed order had to be pushed back. Nasim was... Leggi di più
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Informazioni su Bensons For Beds - Farnborough648
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, Regno Unito
- 1252549783
4,8
Eccellente
599 recensioni
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I would recommend
Our assistant was extremely helpful. The matresses we tried were all comfortable however you could pick out the most comfortable for yourself.
2 gennaio 2026
Risposta di Bensons For Beds - Farnborough648
Thank you for your feedback Pamela! We’re glad to hear our assistant was so helpful and that you had the chance to find the mattress that felt most comfortable for you. We appreciate your kind words and look forward to seeing you again,
Megan at Customer Care
Good service
The gentleman who dealt with us was very helpful and polite, and answered any questions we had.
30 dicembre 2025
Risposta di Bensons For Beds - Farnborough648
Thank you for your feedback! We’re delighted to hear our team member was helpful, polite, and answered all your questions. That’s exactly the experience we aim to provide,
Megan at Customer Care
Great range, great staff, great prices
Excellent range of mattresses to choose from suiting all budgets, especially during this Sale. Well displayed with informative signage. Excellent and knowledgeable staff on hand (when needed and never ‘pushy’) to answer the technical questions and very helpful and professional throughout the purchase process.
30 dicembre 2025
Risposta di Bensons For Beds - Farnborough648
We're delighted you found our mattress selection excellent and well-displayed! It's great to hear that our staff was helpful, knowledgeable, and professional during your purchase. Thank you for your positive feedback.
Excellent service and guidance
Excellent service and guidance while choosing a bed frame, mattress and headboard. This is the second bed we have purchased in two months - very pleased and would recommend.
31 dicembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Farnborough648
We're happy to hear that you received excellent service and guidance while selecting your bed. We appreciate your repeat business and are glad you are pleased with your purchases. Thank you for your recommendation! Thank you for your positive review – Lauryn at Customer Care 💜
Great place for buying mattresses
Needed a new mattress, good selection, helpful sales associate and great price.
30 dicembre 2025
Risposta di Bensons For Beds - Farnborough648
We're happy to hear that you found a great mattress at a great price, and that our sales associate was helpful. Thank you for your positive review – Lauryn at Customer Care 💜
Great service from the farnborough…
Great service from the farnborough store and quick delivery and the bed is superb as discribed, best night sleep in years!
22 novembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Farnborough648
We’re delighted to hear the Farnborough team gave you great service and that your bed arrived quickly! Knowing it’s as described and giving you the best sleep in years is exactly what we love to hear. 💜 Thank you for your positive review – Lauryn at Customer Care
Polite
From sales to delivery the staff were helpful & polite
The delivery men were careful with my own furniture
10 dicembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Farnborough648
We appreciate you sharing your positive experience! We're happy to hear that our staff were helpful and polite, and careful with your furniture during delivery.
Very helpful and knowledgeable…
Very helpful and knowledgeable assistant. Made me confident that I had the right product.
3 dicembre 2025
Risposta di Bensons For Beds - Farnborough648
We appreciate your positive feedback! We're happy to hear that our assistant was helpful and knowledgeable and made you confident in your purchase.
– Thank you, Jess- Team Bensons
Great customer service from start to…
Great customer service from start to finish!
28 novembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Farnborough648
We are happy to hear that you had a great experience with our customer service team from beginning to end.
Required a new mattress but couldn’t remember the bed frame size I had ordered 3 years previously
I knew what I wanted when I arrived but could not remember the size frame I had brought from them 3 years prior. The assistant looked my details up, found my bed and sized up for a new mattress. Simple easy and in and out in 30 minutes. Advisor was brilliant and new his job!
18 novembre 2025
Risposta di Bensons For Beds - Farnborough648
We're glad you enjoyed your experience. It's great to hear that our advisor was helpful in finding the right mattress size for you. Thank you for your positive feedback,
Megan at Customer Care
Bensons were great !
Bensons were great from the moment I walked into the store in Farnborough Gate and was served by Nasim to the moment the bed was installed. I rec'd emails about the delivery and was given a time of arrival as expected. Martin and Mandie who delivered the bed were very efficient, professional and friendly. I couldn't fault them or Bensons! To be thoroughly recommended.
31 ottobre 2025
Risposta di Bensons For Beds - Farnborough648
We're happy to hear that you had a great experience, from the store to the installation. It's wonderful to know the delivery team was efficient and friendly. We appreciate your recommendation and thank you for your feedback,
Megan at Customer Care
Risposta di Bensons For Beds - Farnborough648
We appreciate you sharing that our staff was helpful, explanations clear, and delivery quick!
Thanks for choosing us – we hope to serve you again!
- Megan at Customer Care
Great experience!
Greeted friendly, advice offered, nice and not too pushy, found what we needed and purchase completed smoothly
11 novembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Farnborough648
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Great experience .
Very good service from both the show room staff and the two delivery chaps.
7 novembre 2025
Risposta di Bensons For Beds - Farnborough648
Thank you for your feedback Stephen! We’re delighted to hear that both our showroom staff and delivery team provided you with such great service. We’ll make sure your kind words are shared with everyone involved.
Thank you for your positive review – Lauryn at Customer Care 💜
Risposta di Bensons For Beds - Farnborough648
We’re so pleased to hear you received excellent service! Your satisfaction means everything to us.
Thank you for your positive review – Lauryn at Customer Care 💜
The sales person was very helpful
6 novembre 2025
Risposta di Bensons For Beds - Farnborough648
We’re so pleased to hear our salesperson was able to help you! Providing friendly and helpful service is what we aim for every time.
Thank you for your positive review – Lauryn at Customer Care 💜
From fine to not fine 😩
The in store service was fine. However, I had to order my pillow, as it wasn’t available in store. Not a problem. I was informed that it would be delivered to the store and I would get a phone call when it arrived. However, nearly a week later I had to chase up instore and to my disappointment, I was told that the pillow was actually going to be delivered to my house (nearly 10 days after placing the order!) Furthermore, if the pillow didn’t arrive on the expected day, I had to chase up the order with the store!!!! Not a happy customer.
5 novembre 2025
Risposta di Bensons For Beds - Farnborough648
Thank you for bringing this to our attention. We’re sorry for the confusion regarding your pillow order and the delivery process. I’m pleased to confirm that your order has since been delivered.
We’ve also shared your feedback internally to help improve our communication going forward.
Thank you for your patience and understanding.
Best regards,
Megan
Customer Care
Risposta di Bensons For Beds - Farnborough648
Thanks for your feedback! We're really glad the process was smooth and that you found our team helpful. If you need anything else, we're always here to assist.
We hope to welcome you back soon!
Megan at Customer Care
Ottoman bed
TINA, was amazing because she was very knowledgeable about the products. She was a good listener too, so she knew what we were looking for and guided us appropriately. She made the experience easy and pleasurable.
28 ottobre 2025
Risposta di Bensons For Beds - Farnborough648
We appreciate you sharing your experience. We're happy to hear that our team member's product knowledge and listening skills made your visit easy and enjoyable. We value your feedback,
Megan at Customer Care
Happy customer
I had a good experience at the Farnborough store. First time I visited I went on their sleep machine and was advised by Alex, in depth, about the type of mattress that would be good for me. I fell in love with one but wasnt sure I was ready to commit to the price and I hate finance. Alex wasnt pushy and didn't make me feel like I'd wasted his time.
I then spent a couple of months online shopping for one but didn't want to commit to something I had never laid on and couldn't stop thinking about the Bensons igel.
I went back to lay on it again and long story short, I ended up buying it. The staff are not pushy and are very knowledgable about their products. The second trip Zarod and Chris answered all my questions and Alex remembered me from before.
I never write reviews like this and it feels so cringe, but it was a good experience from start to finish and I now have a comfy mattress for the first time in years!
P.S. the delivery drivers were really friendly (Matt Henning and unfortunately can't remember the other name)
15 ottobre 2025
Non scritta su invito
Risposta di Bensons For Beds - Farnborough648
We appreciate you sharing your experience at our store. We're glad to hear that you found our staff knowledgeable and helpful, especially regarding the sleep machine and mattress selection. It's great to know that you are happy with your purchase and the delivery service. Thank you for the positive feedback,
Megan at Customer Care
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