Naveed from Bensons in Farnborough (Blackwater retail park) first class service. did not pressure us waited for us to make a decision very knowledgeable. made sure that the servic... Leggi di più
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Thank you very much for your kind & help support during shipping in your shop. Really big thanks to Tina Farnborough gate. Much appreciated your Excellent customer service. We all Family members ver... Leggi di più
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Richard at Benson for Beds in Farnborough was very professional, kind and delivered an excellent service! We couldn't leave the store without ordering our new mattress. We left super happy!
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Effecient.service...no hard sell salesman. Bed delivered.by two courteous men kept informed at all.times. Bed very comfortable.sleeping well on it higher then i am used to but good. yet to try out.p... Leggi di più
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Dettagli dell'azienda
- Negozio di mobili per camere da letto
- Negozio di letti
- Negozio di biancheria da letto
- Negozio di materassi
Informazioni su Bensons For Beds - Farnborough648
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, Regno Unito
- 1252549783
4,8
Eccellente
564 recensioni
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Le persone hanno visualizzato anche
The sales person was very helpful
6 novembre 2025
Risposta di Bensons For Beds - Farnborough648
We’re so pleased to hear our salesperson was able to help you! Providing friendly and helpful service is what we aim for every time.
Thank you for your positive review – Lauryn at Customer Care 💜
From fine to not fine 😩
The in store service was fine. However, I had to order my pillow, as it wasn’t available in store. Not a problem. I was informed that it would be delivered to the store and I would get a phone call when it arrived. However, nearly a week later I had to chase up instore and to my disappointment, I was told that the pillow was actually going to be delivered to my house (nearly 10 days after placing the order!) Furthermore, if the pillow didn’t arrive on the expected day, I had to chase up the order with the store!!!! Not a happy customer.
5 novembre 2025
Risposta di Bensons For Beds - Farnborough648
Thank you for bringing this to our attention. We’re sorry for the confusion regarding your pillow order and the delivery process. I’m pleased to confirm that your order has since been delivered.
We’ve also shared your feedback internally to help improve our communication going forward.
Thank you for your patience and understanding.
Best regards,
Megan
Customer Care
Risposta di Bensons For Beds - Farnborough648
Thanks for your feedback! We're really glad the process was smooth and that you found our team helpful. If you need anything else, we're always here to assist.
We hope to welcome you back soon!
Megan at Customer Care
Ottoman bed
TINA, was amazing because she was very knowledgeable about the products. She was a good listener too, so she knew what we were looking for and guided us appropriately. She made the experience easy and pleasurable.
28 ottobre 2025
Risposta di Bensons For Beds - Farnborough648
We appreciate you sharing your experience. We're happy to hear that our team member's product knowledge and listening skills made your visit easy and enjoyable. We value your feedback,
Megan at Customer Care
Happy customer
I had a good experience at the Farnborough store. First time I visited I went on their sleep machine and was advised by Alex, in depth, about the type of mattress that would be good for me. I fell in love with one but wasnt sure I was ready to commit to the price and I hate finance. Alex wasnt pushy and didn't make me feel like I'd wasted his time.
I then spent a couple of months online shopping for one but didn't want to commit to something I had never laid on and couldn't stop thinking about the Bensons igel.
I went back to lay on it again and long story short, I ended up buying it. The staff are not pushy and are very knowledgable about their products. The second trip Zarod and Chris answered all my questions and Alex remembered me from before.
I never write reviews like this and it feels so cringe, but it was a good experience from start to finish and I now have a comfy mattress for the first time in years!
P.S. the delivery drivers were really friendly (Matt Henning and unfortunately can't remember the other name)
15 ottobre 2025
Non scritta su invito
Risposta di Bensons For Beds - Farnborough648
We appreciate you sharing your experience at our store. We're glad to hear that you found our staff knowledgeable and helpful, especially regarding the sleep machine and mattress selection. It's great to know that you are happy with your purchase and the delivery service. Thank you for the positive feedback,
Megan at Customer Care
Fabulous experience from start to finish
Fabulous! Excellent service, really kind and helpful store staff, easy ordering process. Everything was explained, and we got a great deal on a really wonderful bed. The delivery set up and removal of the old mattress could not have been easier. Highly recommend this shop!
17 ottobre 2025
Risposta di Bensons For Beds - Farnborough648
We appreciate your fabulous feedback! We're happy to hear that our store staff was kind and helpful, and that you found the ordering process easy. It's great to know you got a wonderful bed and that the delivery and removal process was seamless.
We’d love to serve you again in the future.
Megan at Customer Care
Risposta di Bensons For Beds - Farnborough648
We're happy to hear that you felt valued. It is important to us that our customers feel this way. Thank you for your feedback,
Megan at Customer Care
Brilliant Bensons for Beds
All our dealings with Benson for Beds in Farnborough have always been met with an exemplary level of service together with a smile. No pressure and every assistance.
6 ottobre 2025
Risposta di Bensons For Beds - Farnborough648
We're happy to hear that you consistently receive exemplary service with a smile at our Farnborough location. We appreciate your review, Megan at Customer Care
Friendly helpful and knowledgeable staff
5 ottobre 2025
Non scritta su invito
Risposta di Bensons For Beds - Farnborough648
Thank you for your kind words! We’re pleased to hear our staff were friendly, helpful, and knowledgeable.
Thank you,
Megan at Customer Care
The salesman was very helpful…and friendly
The salesman was very helpful understanding and helped us find what we needed. No pressure just a gentle steering.
Great attitude and friendly.
2 ottobre 2025
Risposta di Bensons For Beds - Farnborough648
Thank you for the kind words! We're glad to hear our salesman provided a helpful and pressure-free experience. We'll be sure to pass on your feedback! If there is anything you feel we need to improve on, please dont hesitate to let us know.
Thank you,
Megan at Customer Care
Quick response and helpful in the whole…
Quick response and helpful in the whole refund process
28 settembre 2025
Risposta di Bensons For Beds - Farnborough648
We are happy to hear that we provided a quick response and helped you with the refund process. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Knowledgeable sales person who answered…
Knowledgeable sales person who answered all of our questions.
27 settembre 2025
Risposta di Bensons For Beds - Farnborough648
We’re happy to hear our knowledgeable team made your experience easier! Asking questions is always encouraged, and we’re here to help every step of the way.
Take care,
Megan at Customer Care✨
Brought two Matresses from Benson for…
Brought two Matresses from Benson for Beds in Farnborough mead today Sun 28/9/25.
A customer Advisor called Navid asked if he could assist I explained i was looking for two new Mattresses for my daughters Navid was very helpful and polite.
He showed us around the different brands of beds, explained the positives and negatives.
My daughters tried various mattresses and finally decided on Memory foam eve hybrid they felt were best for them.
Very happy with our purchase and they were in the sale plus a added 10 percent plus 6% from the blue light card.
28 settembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Farnborough648
Thank you so much for sharing your experience! Navid is thrilled to hear he could help you and your daughters find the perfect mattresses. It sounds like the Memory Foam Eve Hybrid was a great choice! We’re glad you got a fantastic deal with the sale and those extra Blue Light Card savings too. Enjoy those comfy nights ahead!
Take care,
Megan at Customer Care💜
Risposta di Bensons For Beds - Farnborough648
We regret the long delivery wait time. We'll review our processes to improve our delivery estimates. We have contacted you to discuss the delivery date so I can assist further.
Thank you,
Lauryn at Customer Care
Very pleased
Very pleased with the overall experience from in store shopping at Farnborough to final delivery. Great communication throughout. Great bed frames and mattress choices
19 settembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Farnborough648
We're delighted you're pleased with your in-store shopping and delivery experience! It's great to hear that you found excellent bed frames and mattresses and that our communication was effective.
Thank you,
Lauryn at Customer Care.
Naveed helped us on Tuesday 2nd…
Naveed helped us on Tuesday 2nd September he was so helpful and showed us the beds that we were wanting with an ottoman and when it came to the mattress he was so informative as my husband has a bad back and made sure we were happy with the purchase by us spending some time double checking on and laying on the mattresses.
Fantastic customer service.
5 settembre 2025
Risposta di Bensons For Beds - Farnborough648
We're happy to hear that you received such helpful and informative assistance while choosing your new bed and mattress. It's great to know that you were able to take your time to ensure you were happy with your purchase. We appreciate your fantastic feedback, Megan at Customer Care
Very friendly helpful staff
Very friendly helpful staff, so helpful and informative that I ended up buying a double bed, thank you Tina.
3 settembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Farnborough648
We appreciate you sharing your experience with us! We're so glad to hear that our staff was friendly, helpful, and informative, resulting in your purchase.
Take care,
Megan at Customer Care
Risposta di Bensons For Beds - Farnborough648
We're happy to hear that you found our team helpful and enjoyed the discounts and service! We appreciate your positive feedback, Megan at Customer Care
Very helpful assistant …
Very helpful assistant and able to offer what I considered a good deal.
28 agosto 2025
Risposta di Bensons For Beds - Farnborough648
We appreciate your positive feedback! We're happy to hear that our assistant was helpful and you were pleased with the offer.
Take care,
Megan at Customer Care
Risposta di Bensons For Beds - Farnborough648
We appreciate your positive feedback! We are glad you found our service quick and efficient, and we hope to see you again soon.
Take care,
Megan at Customer Care
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