The lady who served us at the Bensons for beds Cardiff store was very friendly and helpful. Mattress was a good price, and the bed arrived on the date that was originally stated no delays
L'azienda ha risposto
Sede
Cambia sedeUnit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL North Pentwyn, Cardiff, GB
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Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correc... Leggi di più
L'azienda ha risposto
The shop was very clean & felt very relaxed, the shop assistant was very helpful & friendly (Paul) & didn’t rush us into anything, Paul even Offered us a cup of tea. They had some beautiful sofas ther... Leggi di più
L'azienda ha risposto
I only wanted a sofa bed, so the purchase was pretty easy, but my one disappointment was that I wasn't able to collect it from the store, as I had to have it delivered & cost me £49 for the privilege... Leggi di più
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Informazioni su Bensons For Beds - Cardiff Gate
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL, North Pentwyn, Cardiff, Regno Unito
- 2920541950
4,8
Eccellente
471 recensioni
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Excellent service!
As soon as my wife Su and I entered the Benson Beds store, at Cardiff Gate we were welcomed by various members of staff. Then we were approached by a lady by the name of Jo. She made us feel that we were valued potential customers. Jo went out of her way to be helpful and explained the various mattresses available to us. We made our choice and Jo completed the sale smoothly. Jo is a credit to Benson beds. We were very impressed with the manner in which she dealt with us. Thank you.
3 maggio 2026
Risposta di Bensons For Beds - Cardiff Gate
Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that Jo made you feel so welcome and valued from the moment you arrived at our Cardiff Gate store. Her willingness to go the extra mile and clearly explain the options clearly made a lasting impression, and we couldn’t agree more—she’s a real credit to Bensons Beds. We’ll be sure to pass on your kind words. Enjoy your new mattress, and thank you again for choosing us! 🛏️✨
Excellent sales staff, efficient and knowledgable
The actual outlet experience was very good with attentive and knowledgeable staff.
The delivery experience was not as good.
3 maggio 2026
Risposta di Bensons For Beds - Cardiff Gate
We're happy to hear that you enjoyed our staff's attentiveness and knowledge at the outlet. We appreciate your feedback regarding the delivery experience, and we'll look into it.
Team Bensons
My second purchase from benson for beds…
My second purchase from benson for beds and they were fantastic in store to delivering the bed. The whole experience has been 100% fantastic . My mattress is comfy and I also purchased Igel pillows which are great too.
3 maggio 2026
Risposta di Bensons For Beds - Cardiff Gate
We're so glad to hear that your experience, from the store to delivery, was fantastic! It's great to know you find your mattress comfy and love your new pillows. Thank you for your positive feedback on your second purchase!
Team Bensons
It has been a great end to end…
It has been a great end to end experience from being cared for in our product selection choices, delivery arrangements, after sale communications right through to delivery and assembly. Thank you. Stress free and peace of mind throughout.
1 maggio 2026
Risposta di Bensons For Beds - Cardiff Gate
We're happy to hear that your experience, from product selection to assembly, was stress-free. Thank you for your positive feedback; we appreciate you taking the time to share it.
Team Bensons
Fantastic experience staff ever so…
Fantastic experience staff ever so friendly no pressure on selling they gave us time to choose.
19 aprile 2026
Risposta di Bensons For Beds - Cardiff Gate
We appreciate your feedback! We're so glad to hear you had a fantastic experience and that our team was friendly and gave you time to choose.
Team Bensons
Excellent service
Excellent service from beginning to end.
Andy in the store to John delivering the goods
19 aprile 2026
Risposta di Bensons For Beds - Cardiff Gate
Thank you for your lovely feedback! We’re delighted to hear you received excellent service from start to finish, from Andy in store right through to John on delivery.
Take care and see you again soon,
Megan | Customer Care Specialist
Great customer service in store…
Great customer service in store especially Jo who was very helpful and professional and not at all pushy ! She helped us choose our perfect bed and mattress! Thank you!
Delivery service was excellent, quick and great communication.
Also fantastic service from the men who put our bed together at home! Thank you!
5 aprile 2026
Risposta di Bensons For Beds - Cardiff Gate
We're happy to hear that you received great customer service in our store and found the perfect bed and mattress. We appreciate your positive feedback regarding our delivery and assembly services. Thank you for your positive review – Lauryn at Customer Care 💜
Brilliant service by Liz
Brilliant service by Liz , really helpful without feeling we were being pushed into a sale
9 aprile 2026
Risposta di Bensons For Beds - Cardiff Gate
We're happy to hear that our service met your expectations! It's great to know you felt supported without any pressure. Thank you for your positive review – Lauryn at Customer Care 💜
Staff were very helpful and friendly…
Staff were very helpful and friendly and helped us to decide the best package for us.
19 aprile 2026
Risposta di Bensons For Beds - Cardiff Gate
Thank you for your lovely feedback! We’re glad our team could help you find the right package for your needs.
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
The staff in store were very helpful
The staff in store were very helpful. Delivery dates were arranged easily.
Staff brought the mattress at the expected time, it was put into place and the old one taken away with no problems.
17 aprile 2026
Risposta di Bensons For Beds - Cardiff Gate
Thank you for your feedback! We’re really pleased to hear our in‑store team were helpful and that arranging delivery was nice and easy. It’s great to know everything arrived on time, was set up smoothly, and the old mattress was taken away without any hassle.
Thank you for your positive review - Lauryn at Customer Care 💜
Cardiff Gate branch…
Elizabeth in the Cardiff Gate branch was simply fantastic. Took the time to show us a good number of mattresses and Ottoman style beds that would work with our unique situation. Without any kind of pressure, we ordered both a new bed and mattress and it was delivered by two chaps and assembled much faster than what I could ever do and on the day promised.
28 febbraio 2026
Risposta di Bensons For Beds - Cardiff Gate
Thank you for the fantastic review! 😊 We’re delighted to hear Elizabeth at our Cardiff Gate branch was so helpful and took the time to find the right mattresses and ottoman beds for your needs—without any pressure. It’s great to know delivery and assembly were quick and right on schedule too. Enjoy your new bed and mattress.
- Megan | Customer Care Specialist🛏️
They were all great in the store and…
They were all great in the store and the customer service on the phone was brilliant
30 marzo 2026
Risposta di Bensons For Beds - Cardiff Gate
Thank you for your kind feedback! We’re delighted to hear the in‑store team were great and that our phone customer service was brilliant too.
Take care and see you again soon,
Megan | Customer Care Specialist💜
Risposta di Bensons For Beds - Cardiff Gate
Thanks so much for your 5 star review Michael! We’re glad we could help — helpful is kind of our superpower 😄
We appreciate you choosing us,
Megan at Customer Care
Risposta di Bensons For Beds - Cardiff Gate
Thank you for giving us 5 stars Miss McNeill! We’re thrilled to hear everything was amazing from order all the way to delivery 🚚✨ Really appreciate your kind words,
Megan at Customer Care
Risposta di Bensons For Beds - Cardiff Gate
Thank you for giving us 5 stars! So glad to hear our team were friendly, helpful and full of know‑how 😊✨ We appreciate you taking the time to share this,
Megan at Customer Care
Great new bed
From the start helpful and cheerful staff, new bed selected, delivery date given, arrangements made for removal of of old bed and new one assembled. Both delivery men polite and helpful. All good.
16 marzo 2026
Risposta di Bensons For Beds - Cardiff Gate
Thank you for giving us stars Yvonne! We’re so pleased to hear you were looked after by helpful and cheerful staff right from the start. Great to know you found the perfect new bed, had everything arranged smoothly — from delivery to removal of your old bed — and that the delivery team were polite and helpful throughout. All round, a wonderful experience and we really appreciate your feedback,
Megan at Customer Care💤
Risposta di Bensons For Beds - Cardiff Gate
Graeme Shumack,
We are so happy to hear that you had an excellent experience with both our sales and delivery teams! Thank you for your positive feedback.
Team Bensons - Jessica
The staff were very knowledgeable and…
The staff were very knowledgeable and welcoming. We were encouraged to try the beds. We didn't feel uncomfortable doing so.
28 febbraio 2026
Risposta di Bensons For Beds - Cardiff Gate
Judith Devine,
We're delighted you found our staff knowledgeable and welcoming! It's great to know you felt comfortable trying the beds. Thanks for your positive feedback.
Team Bensons
Risposta di Bensons For Beds - Cardiff Gate
Jane,
We appreciate you sharing your experience! We are so happy to hear that you found our service excellent and highly recommended.
Team Bensons
Risposta di Bensons For Beds - Cardiff Gate
Sharon Chase,
We appreciate you taking the time to share your experience. It's great to hear you were fully informed about the delivery times. Thanks!
Team Bensons
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