Benefitcosmetics Recensioni 

Recently visited the Spitalfields store and spent over £100 on a few essentials, including a Hoola bronzer.
One of the beauticians pointed out that i'd be better off with the caramel Hoola over the original that i usually get. I said i'd take her word for it as i didn't have time to try it on - she was confident it would give me the natural look i was after. I was gutted to discover that this caramel shade came out bright orange!! I took it back to the store to swap it and explain what had happened, rather than seeing it as an opportunity to show excellent customer care or even remotely apologise for the ill advice - the manager simply said it's not company policy to swap or exchange once the product has been opened. Don't take advice from Benefit beauticians and don't expect them to compensate you. I left with a generic email address to request a refund - despite me explaining that I don't actually want a refund - I just want the bronzer i had originally sought out to buy !

I purchased the bad galaxy waterproof mascara. It is by far the worst product I have every tried. A complete waste of £25.50. It smudges, it blobs and it leaves your lashes feeling sticky,as if it hasn't dried, every blink you feel your top lashes are sticking to the bottom lashes.

I purchased 2 x mascara because it was free delivery if you spend so much , opened mascara and brush never came out , I tried to push brush in lid and got in a right mess and it would not stay in lid ; then I thought well I’ve paid a lot for this item so got onto them , they required a picture which I did and they sent me a replacement, then the second from original 2 was opened by my niece (birthday gift ) that was also detached from lid , I contacted benefit again about the issue but this time they wasn’t as helpful, my husband read through the number of back and forth messages and said it look that they are doubting you ,Im sure that there is a fault on your production line and I would think that my mascara x2 was not the only faulty mascara’s,
I would never buy off line again and will change brand for less shoddy workmanship !!

I had my eyebrows waxed and tinted by Zoe yesterday and can I say I LOVE THEM!!! Me and my friend had a lovely time with Zoe , she is very professional yet extremely friendly, I will definitely be going to Zoe to have my brows done from now on .. thank you Zoe your amazing too 😉❤️

TERRIBLE customer service and deficient eyeliner.
I was up to now a good customer but for the second time an eyeliner had a problem so this time I decided to contact them. After a couple of weeks the eyeliner started to fade. There was still liquid in the pencil but no more coloring and all. First I messaged on Facebook every week for one month but only got an automatic response. So I emailed on the website and proposed to send them back the eyeliner as I live in SF and they are based on in SF. They said it can only be brought back on point of purchase. As I bought it in Sephora Paris ( France ) at Christmas their only recommendation was to tell me to fly back to France:)
So this is the second time this happened to have a deficient product and customer care is useless and uncaring. So they lost a good client and it seems I am not the only one....

I recently had an incident with a Benefit mascara that shed its tubes outercoating on a tube of They’re Real, it seems Benefit do not guarantee their own brand name as in order to help me, they asked for proof of purchase in the past 3 months, which, of course I no longer have. I had taken photos of said tube to send to them then binned it as the coating was all over the place making a huge mess.

It seems having their own brand name on a product is not enough for them to do something about a faulty product. I was and am extremely disappointed and will no longer be purchasing Benefit products in the future. It’s a very disappointing outcome and I feel it’s important to let others know so that they can be prewarned and aware that there is next to no customer service or guarantee so other customers can make a fair decision with knowledge of my particular experience before they purchase any Benefit products, which, are not exactly cheap to start with.

Wahnsinn! Habe 2x Artikel bestellt. Es wird jedoch nur einer verschickt, aber das Geld für beide abgebucht.
Laut Kundenservice wird in deren Bestellsystem auch nur 1x Artikel aufgeführt, nur merkwürdig dass in der per Email versandten Bestellbestätigung beide Artikel gelistet sind.
Erspart euch den Ärger und bestellt woanders.

Abi was very efficient and skilful at her job. I will return definitely

Big shout out to Lee at Benefit in Frasers in Derby.
I had a brow wax from Lee which was excellent he spent a lot of time with me and is very professional and very friendly he made me feel very relaxed and pampered.

Big shout out to Jude at Benefit in Boots at Buchanan Galleries Glasgow. I had a brow wax from Jude which was excellent. Jude was so professional and very friendly, she made me feel very relaxed and pampered.

Stopped using benefit as they always discontinue their products. Just not worth finding something for it then to be no longer available.

Had my brow tint and wax done at Trafford boots with Louise, amazing customer service I can see why she is always so busy 🥰 the service and attention to detail was outstanding, I’m defiantly a returning customer thank you so much Louise love my brows💕a true professional and a credit to your company 💕xxx

I boight the Jumbo pore primer which I had received in a Christmas set as a mini, the Jumbo is a completely different texture! Really greasy and oily, I sent proof of this and they asked me to return for a refund or exchange, I asked if I was to repurchase, could you gaurentee it wouldn't be the same and she couldn't, said to exchange for something else...

Really bad service

Worst customer service ever. Im a Pro and ive placed 2 orders over the past few years. Both shipped but never got to me. I asked for them to reship and they refused. They claimed it was my carrier and refused to take an ounce of responsibility. They insisted on refund. It makes absolutely no sense.

After waiting for more than 2 weeks for my order to be delivered, it came in a dirty and smashed packaged. The products inside got smashed and there were some black bits/dirt too. I sent pictures to their customer service email back and forth, and then I just had a call with them. I explained that this order was for Christmas gifts and there is no way I could give my nieces smashed boxes with dirt. Their response? Sorry not sorry, the items are still usable so no replacement for you. Heck no, this is probably the worst customer service I received from any big major brands/retailers in the US. Nah, never buy benefits products from their website again. This experience left an awful impression that I may even stop using their products altogether.

Poor customer service, lack of communication.

Ganz schlecht! Keine Ware, keine Kommunikation, keine Rückerstattung. Habe den größten Teil des Geldes über Paypal zurückerstattet bekommen. Benefit reagiert nicht auf Emails und erstattet nicht freiwillig

I received a broken bronzer 3 weeks after ordering it. Benefit asked for front and back pictures to review it. After one week of waiting again i called, spent 20 mins on hold and they said they don’t know why anyone hasn’t gotten back to me. No apology whatsoever. I asked to speak to the supervisor and the representative said there is no supervisor available. I will never order from benefit cosmetics again

Hannah from Boots Benefit counter in Bromley was amazing I had a tint and eyebrow wax and loved the results. Hannah took the time to make sure what shape I liked and colour. Will definitely be going back great service.

Unfassbar schlechtes Retourenmanagement, trotz defekt angekommener Ware möchte man dass ich das Retourenporto übernehme oder wahlweise einen Stapel Adminstration erledige (Bilder anfertigen, eidesstattliche Erklärung ausfüllen, Kopien Lieferschein anfertigen uvm). Sorry, meine Zeit ist kostbar. Ich werde hier nichts mehr bestellen (sehr hochpreisige Produkte). Anstatt einfach ein Retouenlabel zu schicken (man sieht ja dann die zerstörte Ware) und mir ein Ersatzprodukt zuzuschicken machen die SO ein Fass auf. Tja, Kundin verloren- passiert schneller als eine neue hinzuzugewinnen. Learning by burning. Oder auch nicht....