Buyer beware…Absolutely do not use this company! My daughter purchased 2 dresses from this company with the intention of returning 1. They look very similar. She purchased the $6.00 free returns.., in... Leggi di più
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Scopri cosa dicono le persone
I purchased my daughter a dress for homecoming from Beginning Boutique and not only was the dress stunning the customer support was a 10/10. My daughter was so happy with the dress and I was so incr... Leggi di più
the website is easy to use and when I requested a return for refund Lara was very helpful. My only suggestion is to open a return option for refund, instead of just "Store Credit" or "Shop now". I w... Leggi di più
L'azienda ha risposto
Beginning boutique has great merchandise that is on trend. The white shorts are a great item, made with good quality denim and fit perfectly. The top is also of good quality and the colour is beautifu... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento donna
- Negozio di abbigliamento
- Negozio di abbigliamento elegante
- Negozio di abiti
- Negozio di accessori di moda
Scritti dall'azienda
Welcome to Beginning Boutique, your ultimate online destination for the latest, most sought-after women's fashion. Founded in 2008 by Sarah Timmerman and proudly headquartered in Brisbane, Australia, we have rapidly grown from a local startup into a global e-commerce powerhouse. We are fiercely dedicated to providing fashion forward individuals around the world with an unmatched online shopping experience, exclusive designs, and statement pieces that turn heads. Whether you are searching for the ultimate festival outfit, flattering swimwear for your next getaway, standout party dresses, or elevated everyday casual wear, our expertly curated collections ensure you are always ahead of the curve. Beginning Boutique is also your go-to destination for spectacular formal wear. From waist-sculpting corsets and show-stopping sequin prom dresses to elegant evening gowns and black-tie maxi dresses, we provide unforgettable styles for your most important events. We frequently launch limited-edition drops and staple accessories designed to empower you to express your unique personal style with absolute confidence. We firmly believe that incredible fashion is for everyone. We are completely obsessed with customer satisfaction, and our dedicated team prioritizes fast, reliable global shipping, seamless returns, and highly responsive customer service so your wardrobe updates arrive perfectly and right when you need them. Beyond delivering exceptional fashion, Beginning Boutique is deeply committed to doing better for the planet and our global community. We actively champion sustainable retail practices by utilizing 100% compostable packaging for all our orders and continuously striving toward completely carbon-neutral operations. Furthermore, we are proud to pledge 1% of our annual profits to our chosen charity partners, meaning every purchase you make helps support meaningful, impactful causes. Join our global community today and discover why thousands of customers trust Beginning Boutique for their wardrobe essentials.
Informazioni di contatto
4178, Lytton, Australia
- +61 413 028 685
- info@beginningboutique.com.au
- www.beginningboutique.com
3,4
Nella media
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great customer service
I love both of the dresses I've ordered, their customer service is wonderful if you ask for what you need. The sizes are consistent and the quality is great.
3 maggio 2025
Non scritta su invito
Risposta di Beginning Boutique
That's fantastic to hear! We're so thrilled you love both your dresses and that you've had such a positive experience with our customer service. It really makes our day to know that our efforts to provide consistent sizing and great quality are hitting the mark.
Thanks so much for taking the time to leave such a wonderful review! We truly appreciate your support. x
Leuke kledingstijlen
Leuke kledingstijlen, maar de levering duurde langer dan verwacht. Overall tevreden met mijn aankoop.
13 maggio 2025
Non scritta su invito
Risposta di Beginning Boutique
Thanks for leaving a review! I'm happy to hear that you liked your order, but would like to apologise for the delay you experienced.
Your order did ship from our Australian warehouse, and orders were impacted by multiple public holidays during that time. In future please feel free to reach out to our team via chat or phone and we can provide further details on any delays or issues with the transit time! x
0 stars! Shit people, shit clothes
I can't give less than one star but if I could it would be 0.
Do not shop with these people.
The clothing sizes are inconsistent, they charge back every time you have to return something despite the fact you measure according to their measurements on the website.
They are refusing a full refund for us of over $80 despite us having to return their shit clothes 3 times
The materials weren't nice and the sewing at seems very poor.
I've taking the matter of the refund up with ACCC as well as doing a dispute with the bank because store credit after 3 returns is a joke, we can't use your clothes they are crap!
7 aprile 2025
Non scritta su invito
Risposta di Beginning Boutique
Hi Olivia,
Thank you for your feedback. I'm really sorry to hear about the frustrating experience you've had with your recent orders and returns, and that we've fallen so short of your expectations.
I understand your frustration with the inconsistent sizing and the quality of the materials and stitching. While we strive to provide accurate measurements and detailed product descriptions, we do use different fabrics and suppliers which will mean that sizing/ fit will vary slightly, however it's clear we failed to deliver on quality in your opinion.
Please know that we take your feedback seriously. I want to help resolve this for you directly. Could you please provide your order number(s) so I can review your case in detail and work towards a resolution that addresses your concerns? x
Got 2 dresses
Got 2 dresses, the seams are horrible on both - they stick out like a sore thumb and overall makes the dress look horrible. The only good thing was how fast the shipping was
9 maggio 2025
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Risposta di Beginning Boutique
Hey Summer, we appreciate your feedback and will be sure to take this on board.
It's china factory made and it shows
It's china factory made and it shows. Sizings are inconsistent and offbeat. Cheaply made items selling in Australia at made in Australia prices. Customer service is designed to benefit the brand not the customer. They'll say items have shipped when they haven't to avoid addressing order issues in a timely manner and before it has shipped. The claim is they ship fast, but in fact an order in question didn't ship for several days despite Ruby saying it had. Lies aren't appreciated when a first time customer. Deterred will take custom elsewhere.
25 aprile 2025
Non scritta su invito
Risposta di Beginning Boutique
Hi Walana,
Thank you for your feedback. I'm genuinely sorry that your first experience with Beginning Boutique was disappointing and that our products and service didn't meet your expectations.
Our products are sourced globally (we include these details in the product info tab), and while we provide detailed descriptions and sizing info, fit can vary due to different suppliers and fabric types.
I also sincerely apologise for any misleading information regarding your order's shipping status. It was never our intention to misinform you. Your order did ship from our Australian warehouse, however we were impacted by multiple public holidays during that time, which have caused the confusion/ delay. This is not the fast shipping experience we want for our customers, and to prevent future international delays, we've recently transitioned to shipping directly from California.
We truly want to help our customers, and I'm genuinely sorry you felt our service didn't reflect that. Your feedback is very important to us, and we take it seriously as we strive to get better. x
Return fee
Ordered a dress that didn’t fit. Went to return and they charge a $14 return fee. Ridiculous. Would never order from them. Go somewhere else with a better return policy which is pretty much anyone else.
28 aprile 2025
Non scritta su invito
Risposta di Beginning Boutique
Hi John!
Thanks for reaching out and sharing your feedback. I'm really sorry to hear the dress didn't fit as expected and that you're disappointed with our return policy.
We try to be super clear about this by having our return policy available for review on our website before anyone makes a purchase. Our customer care team is also here 24/5 to answer any questions about sizing, products, or our policies before you buy.
I hope this clarifies things a bit. We appreciate your feedback and will definitely take it on board as we're always looking for ways to improve. x
DON’T BUY NOT WORTH IT
I bought a dress for $91 didn’t love it and felt like it wasn’t worth the price so I’m returning it. There’s a $14 return fee and I’m only getting $67 back. Actually ridiculous.
20 aprile 2025
Non scritta su invito
Risposta di Beginning Boutique
Hey Samantha!
I'm so sorry to hear that you didn't love the dress, but glad that you managed to book a return for this! I can confirm we have processed the refund (less the handling fee).
We do try to make all of our product details as clear as possible, and our return policy is available for review on our website prior to purchase to ensure you understand any potential fees or deductions upfront. Our customer care team is also available 24/5 to answer any questions about products or policies before you buy.
I have sent you an email to obtain additional information around this dress and how we can do better!
Thanks for taking the time to leave a review, and in future feel free to reach out to our team for assistance! x
5 star customer service
Had an issue with my order and reached out via online chat, within minutes Ruby had rectified everything and organised a replacement to be shipped and will arrive in time for my event. She was so helpful and most definitely will be a return customer!!
7 aprile 2025
Non scritta su invito
Risposta di Beginning Boutique
I'm so happy to hear that Ruby was able to turn this experience around for you Jess! I hope you loved your order and had the best time at your event! x
Risposta di Beginning Boutique
Hey Christina, thanks for taking the time to provide this feedback and review!
Dresses are great! UPS - not so much
Both my dresses are beautiful and fit perfect! Love them. BUT! UPS bill is way too high. I got charged not only import fees, duties and taxes but also Provincial tax $9 (because the parcel arrived in BC) and UPS customs brokerage fee of $44 with the bill totaling at $87, which is a cost of another dress. Unless they fix they shipping, I would not recommend ordering from Canada.
8 marzo 2025
Non scritta su invito
Risposta di Beginning Boutique
I totally understand your frustration with the unexpected customs charges. Unfortunately, these costs are imposed by the Canadian government and are outside of our control. We have stated this within our policy, however if you could reply here with your order number I can have a look into this.
Great service/communication, sincere, reliable, beautiful dresses
Nothing but compliments for Beginning Boutique. We searched and found some beautiful dresses for my daughter. Their ordering process was very friendly and clear. We had to return 1 of the dresses and they made that so easy and replied to questions we had. So altogether, not only beautiful dresses, but also super friendly ordering process, return process and great customer service! Thank you!!
6 marzo 2025
Non scritta su invito
Risposta di Beginning Boutique
Thank you 😍
We're so happy to hear that you and your daughter found the perfect dresses and that you had a great experience with our service.
We really appreciate your kind words about our ordering, returns, and customer service – it makes our day ✨
Bad Customer Service
They would not let me return an item I cancelled before shipment and get my money back but they will let you return the item if you received it for money back… insane
10 febbraio 2025
Non scritta su invito
Risposta di Beginning Boutique
Hey Alexa,
I'm sorry for the frustration caused by our cancellation policy. It's definitely not our intention to upset anyone, however it is really important that all site terms and conditions are read and understood prior to purchase.
You are always welcome to reach out to our team to obtain further clarification before proceeding with the order if you are unsure, but I do apologise for any inconvenience it's caused in this instance.
In the meantime, I've sent you an email to clarify the cancellation policy and help resolve this for you.
Do not order from the store
Do not order from the store! My package was lost in transit for over a month, and they still will not give me a refund! If I could get zero stars, I would! Awful customer service!
2 gennaio 2025
Non scritta su invito
Risposta di Beginning Boutique
Hi Lindsay
We investigated the situation and found that this order was not lost in transit and the delay was due to recent changes in US customs laws, which unfortunately impacted the delivery timeframe.
These changes were outside of our control, but we recognise that it still impacted your experience.
It looks like our team have since contacted you via email and organised a resolution.
We appreciate your support and hope you'll consider shopping with us again in the future. x
Received the incorrect dress twice
Received the incorrect dress twice. Returned it after the first time and had to pay the ridiculous ten dollar return free for their own mistake; then received the wrong dress yet again in the mail. Don't order from here if you want to receive what you ordered.
17 gennaio 2025
Non scritta su invito
Risposta di Beginning Boutique
Hey, Im so sorry about this happening! Can you please confirm your order number so I can look into this for you? x
This company has the worst customer…
This company has the worst customer service. I purchased a sweater as a gift and the first time she wore it, it unraveled at the neckline making it unwearable. The sweater quality was very poor. They requested a picture which I sent and they offered 25% refund or 50% gift card. I said that was not acceptable so they bumped it to 50% refund and 80% gift card. Why would I want a gift card considering the poor quality of their products. They should've just refunded the money. Won't do business with them again.
20 gennaio 2025
Non scritta su invito
Risposta di Beginning Boutique
Hi Hazel, I'm sorry to hear about this happening! So I can look into this, could you please provide me with your order number? x
Shipping
A return shipping fee of $14 is absolutely ridiculous. Especially with having a 14 day return policy. It doesn’t cost anything to send the label as it’s automatically sent via email. I definitely wouldn’t have placed another order if I knew the return fee was so high as I’m trying to find a bridal dress that fits nicely and trying to support small.
15 gennaio 2025
Non scritta su invito
Risposta di Beginning Boutique
I'm genuinely sorry that our return shipping fee was a source of disappointment. We aim to be completely transparent about this, and it's detailed in our return policy on our website, available for review before any purchase. This fee helps us cover part of the cost of the return shipping label and the necessary handling involved (nothing to do with the way it is sent).
Just to clarify, our 14-day return window starts from the day your order is delivered. As our return hub is located in California, the timeframe for returns primarily depends on domestic shipping within the US.
We truly appreciate your feedback; it's incredibly valuable as we continuously work to refine our processes and enhance your experience! x
So good!!!
So good! Super quick delivery, sizing is great and fantastic quality and attention to detail.
14 gennaio 2025
Non scritta su invito
Risposta di Beginning Boutique
Hey Colleen, thanks so much for your amazing feedback! I am glad you ad a great experience and we appreciate your positive review.
Excellent Customer Service
Selection was great. I purchased several items as Christmas gifts. One needed to be returned...the return process was immediate and went very smoothly, thanks to a professional and courteous staff!
10 gennaio 2025
Non scritta su invito
Risposta di Beginning Boutique
Hey Jo! Thank you for taking the time to leave your positive review, we appreciate your amazing feedback!
quick shipping, beautiful dress, cute tote
my order came within 4 business days, being shipped out almost immediately without express shipping. along with this the dress i ordered is in amazing quality and looks stunning. the dress came in a pretty beginning boutique tote bag i will definitely be using. very good experience
7 gennaio 2025
Non scritta su invito
Risposta di Beginning Boutique
Hey Giulia, thanks so much for your review! We're so glad you loved your dress and had a great experience.
10/10!!!
I have purchased many times before but I recently purchased a beautiful top and unfortunately the top did not match what was shown in the photo online due to a sewing issue. However, the quality of the fabric and all else was great! I reached out and immediately got a response, the ladies I spoke with were so kind and quick about the situation. I was able to exchange the faulty top for a new one. The new top was sent out the same day I received the faulty top. Customer service skills are a 10/10. You guys are amazing!
31 dicembre 2024
Non scritta su invito
Risposta di Beginning Boutique
Hey Mak! Thanks so much for your amazing feedback, I am so glad we were able to resolve this issue for you. We appreciate your support!
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