Beauty Queens Cosmetics Recensioni 

Order placed 22nd April and still not received. First time I chased on 13/5 I was told the item had been ordered!! It wasn’t made clear online that this item wasn’t actually in stock. I was advised it would be received shortly. Chased again 10/6 and requested a refund to be told it’s been ordered and on its way. GIVE ME MY MONEY BACK. If you didn’t have the item in stock this should have been clearly stated on your website.

Avoid at all costs.

Over a month later and still no order. Repeatedly told it had been dispatched, yet they could never provide any tracking information. Getting hold of anyone is a nightmare, and when they do respond, it's just more excuses.

I've completely lost confidence in this company and will now be pursuing a chargeback through my bank.

One of the worst online shopping experiences I've had.

I would give this company 0 stars if there was an option. I ordered some hair gel in April and have not received the goods nor a response when I write to them. Avoid at all costs.

It was promised 1 day delivery
Now is 10th day and I have no idea when they will deliver my order to me

This is a second purchase I made that never arrived. What is wrong with those scammers those days. It seems every company. I am going to report them ! Make a claim back on your card! Banks now give money back even if is debit card.

Avoid to order anything from this website,it’s scam !!!!!!!!! They will never send to you anything

Used to be a good company but standards have dropped lately. I ordered some items 8 days ago, paid for express shipping. Items still not picked. They do not respond to emails or calls. I will probably have to do a chargeback via my bank.

Would give a 0 star if possible.

Ordered some hair gel on 23/05/26. No update after a week, appreciate their delivery says 3-5 days, so waited patiently. Nothing from them the following week, so emailed a few times with no response and tried ringing the number, which was never answered.

Chargeback claimed. Stay away from these thieving scumbags.

Ordered items at beginning of May but not received. Contacted them again on 17/5/26 but no response received and no refund. I wish I had read the reviews before I purchased from this company. Avoid at all costs.

Not even worth 1 star, placed a order paid for 24hr delivery, expected it to be sent out on the Tuesday after the bank holiday it wasn't i then waited a few days still nothing, decided to reach out to them by email to cancel had no response, tried contacting both contact numbers, still not received my refund, the order was never dispatched, will have to mess about contacting my bank to arrange a charge back.

Terrible service, I called today as still waiting for an order placed 11/05/26. Was told items were out of stock, I had to ask for a reimbursement and when I questioned why I hadn’t been informed the items were out of stock (the money has been taken from my account) the lady hung up on me!

Its been a month and still have not received the products i have ordered! They have now stopped responding to my emails when I asked for a refund! I've had to raise a dispute with my bank as fraud!
Awful company! I would not recommend buying anything from here!

I ordered the Janet collection Remy hair 28 pieces in colour 1 on the 10 May. Up to this day 30 May I have not received the goods. Before ordering I called around 4 stores which advised not in stock and the product was discontinued. If this is the case beauty queens are giving customers false expectations they should not advertise that that the product is available online. I have emailed twice called once received a reply stating will look into the issue but no one has come back to me. I have requested a refund in my last email since it has been over a week that no one has come back to me I have contacted my bank to raise a dispute to get my money back

I would not trust this site. The customer service is bad at communicating.

Very unprofessional customer service. offer fast Royal Mail shipping within 48 hours, but a 10 days has passed and I haven't received the goods. There's no information about the status of my order. Furthermore, you don't respond to emails with inquiries.

Items never got sent out. Wouldn’t answer the phone or reply to emails. Bunch of scammers. Don’t waste ur money or time.

Ordered a product and its has been 10days no delivery notification. I can't reach the company. £33 hanging without assurance of getting my product. Sad

They are awful company they will try and speak to you nicely to make you feel comfortable. They actually told me they will give me a refund. If I do not receive my item. I haven’t received my item. Royal mail has even said they’re sending it back to the sender I’ve sent them all the proof they said that they will give me a refund and I have not received any response after that or any refund. Do not order from them if you care about yourself.

Were very helpful finding the product i wanted

Terrible customer service. Ordered an item, didn't receive anything, had to chase, told item not in stock and won't refund money. In fact, now being ignored.

I was really happy to see they had the specific product I was looking for, for a decent price, as it’s difficult finding products for my hair type. Once I ordered which was over a week ago, I received confirmation, however it shows my item has not been dispatched at all, that is too long a period of time for a company to ship out an item. Even if I was emailed or updated of any issues or delays I would be understanding, but the fact I’ve had nothing, is very disappointed. Somebody just had £15 of my money (which is a lot for me) and I’ve received no product.