I ordered a leotard from Basilica Dancewear, received my order number and waited... Nothing. Tried their automated chat to track my order - was 'awaiting fulfilment'. I emailed to find out where my... Leggi di più
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Scopri cosa dicono le persone
Another lovely leotard ordered for my daughter at a great price. Excellent quality as always. We’ve had many and the quality is outstanding. Machine wash well too. The sizing is smaller than other bra... Leggi di più
Cannot fault the quality of products from Basilica. We haven’t purchased a single leotard that hasn’t stood up to the battering of countless dance classes and to be able to throw them into the washing... Leggi di più
I ordered 2 items 3 months ago but only received one, which I returned. Customer service representative only got back to me a month later to ask what I would like to do and I requested a refund. I hav... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Family-owned brand where we design, create, and manufacture most of our products. Our team of designers makes sure that all our collections are unique and offer the perfect fit and feel. We handpick all the best fabrics and materials available creating unique and practical products that stand out.
Informazioni di contatto
28 Strympole Way, CB237ZJ, Cambridge, Regno Unito
- 08455443858
- retail@basilicadancewear.com
- www.basilicadancewear.com
2,7
Scarso
187 recensioni
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DO NOT ORDER FROM BASILICA
I ordered a leotard from Basilica Dancewear, received my order number and waited... Nothing. Tried their automated chat to track my order - was 'awaiting fulfilment'. I emailed to find out where my order was - no response. I phoned many times - no answer. A pending payment to my credit card has disappeared. If they are in trouble or have gone out of business, the least they can do is let the people who have ordered from them know this. But zero communication? Not acceptable.
16 luglio 2024
Non scritta su invito
Do not order from this company
Do not order from this company. My 16 year old daughter order a leotard from their website. They have taken the money and not sent the item. They have ignored every message we have sent. Disgraceful
21 maggio 2024
Non scritta su invito
Little information
Orderd a leotard from the sale section a week ago. Still no sign of it being shipped or if the order is being processed.
18 aprile 2024
i STILL HAVE NOT RECEIVED MY ORDER AND THIS WAS ORDERED IN FEB
i STILL HAVE NOT RECEIVED MY ORDER AND THIS IS SINCE jANUARY
13 febbraio 2024
Non scritta su invito
Out if stock of colour we wanted
Out if stock of colour we wanted, changed colour and they could not even be bothered to post it. Never ever will I order from here againm
13 aprile 2023
Very poor customer service
Waiting on a refund for a leotard which wasn't delivered & 2 leotards which I have sent back (mistake on my part) I have sent 5 emails & multiple messages on their website 'chat' with no response!!! The leotards are beautiful& good quality, unfortunately customer service doesn't match! I am really unhappy with the situation
20 gennaio 2023
Non scritta su invito
I have ordered a leotard on the…
I have ordered a leotard on the website. The size fits perfect, however I would prefer thicker fabric layer for breast support, since the fabric of the leotard is quite thin.
22 dicembre 2022
I have ordered 2 items 3 monthsWrong order and no refund ago but…
I ordered 2 items 3 months ago but only received one, which I returned. Customer service representative only got back to me a month later to ask what I would like to do and I requested a refund. I haven’t heard from the company since then and it’s been 3 months! I sent multiple emails and contacted via Facebook and Instagram. I am very upset and unhappy with the customer service.
6 settembre 2022
Amy Long sleeve
Shipping was efficient and product is lovely and comfortable. I am always on the lookout for elegant and modest leotards and this one was a perfect fit!
3 novembre 2022
Excellent service
28 luglio 2022
Lovely fit and colour 😍
25 luglio 2022
Your leggings are absolutely beautiful
Your leggings are absolutely beautiful. The style and quality is second to none and the selection of colours is absolutely beautiful.
8 giugno 2022
Quality products
Quality products, fast delivery and fantastic customer service, will always recommend.
8 giugno 2022
Great quality dancewear!
Great quality dancewear!! Love Basilica!
Just had one problem with the delivery company as they took almost 3 weeks for it to arrive… contacted Basilica and they replied quickly and efficiently and sent a new replacement.
Recommend Basilica Dancewear!
24 maggio 2022
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