Barebells Recensioni 

Really disappointed. Product is great. Been using for a long time, mainly buying locally or from other sellers.

Only two orders into buying directly and the manner of conducting business is appalling. Initially the issue was with DPD failing to do their job and then returning to sender, despite my request to use a drop off point.

While frustrating this is nothing new and a problem with a simple fix, at least when dealing with an honest and professional business.

The customer relations is frankly hostile in its design, making it very difficult to actually get anywhere if you do happen to have an issue - there is no number, just an email that is either poorly staffed or deliberately ignored. Just automated responses saying you'll aim to get back in X days, which as may come as no surprise is not what actually happens.

In the end they took my money, I never received said product, and then I was ghosted, beyond the first email which was replied to in a manner that to only be described as, clearly having not properly read or paid attention to the detail in my first email, as I was asked questions that I had already answered and provided evidence as to what had happened.

I have emailed something like 5 times now, providing beat by beat evidence, (tracking numbers and screenshots etc.) of what happened, which is not something I should have been put into the position of needing to do. This should have been a simple 'do you want us to send it back out, or a refund?' type of fix but instead they appear happy in taking peoples money, wasting their time, and frankly conduct their business in a manner that is unacceptable.

You, as the seller, have a legal responsibility to ensure I as the consumer, receive the goods I have paid for up to the point that I have possession of said goods. This includes transit and the time with the courier. Not an opinion, this is fact. A fact that they demonstrably do not take seriously.

Left with little alternative I have had to waste yet more time by escalating this with payment provider.

It is simply unacceptable. You just lost customer of years, who both enjoyed and relied upon your products.

To be clear, at the time of writing, just shy of two weeks on from my purchase, I have not received the order, I have not received a replacement, nor have I received a refund. I have not even received a simple email addressing the issue and communicating the intention to resolve it, nothing.

All I wanted was the order I paid for. Instead I got a vibe check that yet another company I used to use has gone through enshitification and will now never purchase a single product of theirs again.

Bought 3 packs and paid the cold shipping fee, but all arrived melted and ruined. Auto-reply from my email to customer service and then not another peep. I followed up every week for three weeks. Just accepting my $100 goes down the drain! I loved these protein bars but will not purchase again because of this experience and will let all my friends and family know.

Absolutely zero customer service. My shipment took over three weeks to even ship, and when it finally arrived, the product was completely melted.

I immediately reached out to the company for assistance and have now been waiting over two weeks with absolutely no response. That level of disregard for customers is unacceptable.

Unfortunately, it seems this company has little to no concern for customer satisfaction once they have your money. Based on my experience, I would strongly recommend avoiding this company. There are plenty of businesses that actually value their customers and stand behind what they sell.

Save yourself the frustration and shop elsewhere.

Customer is non existent.
Ordered 3- 12pks all came in melted emailed them right away. There has been no response and I have continued to send emails to them. Not sure what to do at this point as I am trying not to open anything but feeling I may be stuck with this product of which I did not order.

Barebells shipped to the wrong address, and then just never gave me a response. I couldn't change the address or order. First order in a subscription. Never again.

Quick response and then zero follow-up,,,it’s been a week and they won’t even respond to my follow-up e-mails. We buy 12 packs two at a time 24 bars. This time the bars were melted…the Caramel Choco Bars were melted so badly that you couldn’t get the wrapper off the bar and all the caramel was stuck to the wrapper. Obviously in the hot Arizona summers this could have been a delivery issue or a storage issue but it shouldn’t be my issue and i feel like they brushed me off…

I ordered shakes & protein bars, and I received no contact for what should have been a 3 working day turnaround, nothing, no response from polite enquiries, no response from stronger emails, so I thought that the company must be dodgy.
At least my Bank has the ability to stop the payment, and they can deal with the debt the now owe to a top UK bank.

We have bought numerous cases of protein bars from them, loved the bars. Then, they advertised a “buy 5 cases, get 5th free”, and yet that offer didn’t actually work! I contacted them to help me about it, twice, and they never responded! That’s very bad customer service. Someone cynical might accuse them of false advertisement! Won’t bother to buy from them again, in case something goes wrong with an order and they just refuse to help.

Ordered from their online shop well over a week ago, no notification of dispatch since, tried contacting them 3 times and no replies to emails or social media accounts. Very very poor. Unable to cancel online either. Will not be ordering again!

I have just finished consuming my first and last ever Barebells product which was a chocolate milkshake. I am not a fussy eater but this tasted very unpleasant like a cup of sugary water with the texture of sand. I'll stick to Yazoo.

While their product is good, avoid ordering direct from this company. It’s been over four days since the delivery date for it to arrive, and still nothing. The ups tracking number is useless, and no response from them at all except for a standard computer generated “apology”.

Whoever is in charge of customer service at this company needs to be FIRED.

Jeg vil gerne rose Barbells og sige, at de totalt har styr på, hvad de laver. De har mange gode produkter, kosttilskud og meget andet, som faktisk smager udmærket. Især deres proteinbarer er jeg stor fan af.
Indtil jeg stødte på en af deres proteinbarer med Peppermint Bark. Det er en chokoladebar med små stykker pebermynte udenpå, som knaser. Det er ikke en rar følelse at få i munden på nogen måde. Ham, der har udtænkt den her smag, er dum – men ham, som har ført den ud i livet, er endnu dummere. den smagere i det hele taget bare klamt
Men alle deres andre proteinbarer er helt i top.

Worst customer service. They misplaced my order, and they replied was make arrangements to go to a different address to pick the order up. Then they decided to ignore me.

I ordered a box of protein bars on December 23 through Amazon as a Christmas gift for my son, and they were delivered on December 24. When opened, every single bar was melted, misshapen, and clearly heat-damaged
After contacting Amazon, I was initially told the item was non-returnable, and it took considerable effort and multiple conversations with customer service before I was eventually issued a refund. During this process, Amazon instructed me to contact the manufacturer directly, which I did.
Barebells responded quickly at first and asked for photos and the expiry date. Upon checking, the bars were expired as of December 18 , before they were even delivered. This was clearly shown in the photos I provided. What I found most disappointing was the final response from Barebells. Once they learned Amazon had issued a refund, they simply replied with a short message acknowledging the refund and ended the conversation , no explanation, no apology, and no acknowledgment that expired products had been sent out. This was an expensive product ($44.95) intended as a Christmas gift, and regardless of whether Amazon issued a refund, I expected basic accountability and customer care from the brand itself.Unfortunately, based on both the product quality and the lack of meaningful customer service, I would not recommend this brand.

Absolutely disgraceful customer service from Barebells. I ordered the advent calendar back in November for my boyfriend who has been a loyal customer for years. The order went through and €60 later I was excited for him to receive it. A weeks passes - I hear nothing. It’s now December - nothing. I write asking them where it is - ‘oh sorry, it seems there wasn’t enough stock so we’re getting one made for you’. Ok, thank you, I wait. Another week - nothing. Another - nothing. Everytime I follow up they apologise and offer a measly 10% discount which later rose to 20. As if I’ll be using that in the future. It’s now December 23rd and apparently the order was ‘shipped’ over a week ago. Heard nothing. Nothing received. No refund offer or proper apology. Such a disappointment and waste of money. Alexia and Kiera have done well at saying ‘don’t worry we will sort it!’ And then spectacularly failing. Absolutely waste of time.

Ordered £112 worth of products. Half the order arrived. Reported the missing items immediately - no response. One box eventually turned up a week later; the other is apparently sitting at a DPD pickup point somewhere, but Barebells haven't bothered to provide tracking, so I've no idea where.

I've now sent three emails. Not a single reply. Not even an acknowledgement.

The products themselves are good. The customer service is non-existent. If something goes wrong with your order, you're on your own.

Have had to raise a dispute with PayPal for the undelivered item. Shouldn't have to threaten chargebacks to get a response from a company I've just handed over £100+ to.

My order was delayed and there was no explanation given or response from 2 emails I sent to their nominated address. Order Tracking is very limited. You can’t login to anything to check in any detail. I’m only giving them 2 stars rather than 1 because the product itself is good when it does arrive.

Great product, horrible service

Placed an order, after a week of nothing asked about its status -- got refunded with no reply.

Stay away from this company. I found an earring in my barebells bar. Absolutely disgusting and have tried to contact barebells before leaving this review but so far not heard anything back via social media and the email response didn’t seem like they cared that I found a object in my food??

Such a shame - I really like these products, but the customer service is awful. Placed an order and heard nothing. Tried to contact them to find out what was going on: 3 emails, 2 Facebook messages, 1 Intra message. Absolute radio silence. No choice but to start a credit card chargeback, which I hate to have to do. Great product, letting themselves down.